If you think you have a UTI go to a Doc in a Box. By the time you get an appointment to have it…read morechecked then wait several days for the results, the UTI could cause extensive damage. There portal is useless. They may check it once a week if that often.

I am extremely disappointed with my experience trying to schedule an appointment with this office…read moreafter being diagnosed with RCC (renal cell carcinoma) cancer. My primary care physician sent a referral to this office three separate times. Every time I called to follow up, I was told that the referral had not been received. After more than two weeks of getting nowhere, I sought help from another physician, who submitted an additional referral. When I called again, I was finally told that both referrals had been received. However, despite each referral clearly stating that I needed to be seen urgently, I was informed that the earliest available appointment was more than a month from the date of the original referral because the office did not have my imaging studies. Wanting to avoid any further delays, I personally delivered the imaging CD to the office. Only then was I told that they could not view images from a CD and instead needed the radiology report. Fortunately, I had a copy and emailed it immediately. After that, I was told the report still had to be processed and reviewed by the physicians before an appointment could even be scheduled. As a patient dealing with a cancer diagnosis, this process was incredibly frustrating and stressful. The repeated delays, conflicting information, and lack of urgency were alarming. It is difficult to understand why a patient with an urgent cancer referral would face so many obstacles just to obtain an appointment. I hope the office reviews its referral, scheduling, and communication processes so that future patients especially those facing serious diagnoses receive the timely care and attention they deserve.

Dr. Flatt is an outstanding urologist. No one wants to go to a urologist, but if you have to, he is…read morea great choice. I had a high PSA which was caught by my primary care doctor. He referred me to Dr. Flatt who did a biopsy and then surgery. Long story short, I am now cancer free. I am very grateful for Dr. Flatt's professional care.

I like my Urologist but his staff and front office people are horrible. First, they never answer…read morethe phone if you call them. Second, many of them are rude or indifferent. They all look like they are bored or are doing you a favor by assisting you. You need to get some new blood in there. The folks you have there now are hurting your reputation.

I am extremely disappointed with North Alabama Urology's handling of my son's post-surgical care…read more My 13-month-old son recently had surgery, and his doctor prescribed 12 days of pain medication. Our insurance only approved 7 days initially due to a CDC-related policy limit. The hospital pharmacy told me we would need to pay out of pocket for the remaining days, which was frustrating, but I called our insurance and was told they would reimburse us if the prescribing doctor submitted or signed a prior authorization. When I contacted North Alabama Urology, I was told they do not do prior authorizations for medication. That is unacceptable. If a physician prescribes medication for a 13-month-old after surgery, then the office should be willing to complete the basic paperwork needed for insurance coverage. Families should not be left paying out of pocket or fighting insurance alone for medication the doctor determined was medically necessary. We have trusted Dr. Hicks with two of our children, but this office's handling of patient support and follow-through has been incredibly disappointing. Unfortunately, this experience has changed our opinion of the practice. We will not be returning, and we would not recommend this office to other families unless they improve how they support patients after surgery. Do better.

Unless you are an elderly male with enlarged prostate problems, this is not the urologist for you!…read more He gets two stars only because of his receptionist that understood my urgency to be seen outside on an ER with a very painful kidney stone. Long story short, I provided him the three medicines that I was prescribed for my first kidney stone that resulted in me passing it in less than six hours. He knewn better and prescribed/gave me an enlarged prostate medicine and said it would work just the same! I am in my 30s not my 80s!! After a grainly x-ray was used to give him a best guess, he said if the Rapaflow does not work by in the morning, you must come back, so I can telescope up and get a better look. Ever heard of a CT scan???? Go running away from this one!

Great clinic and friendly and knowledge staff. so excited that they are now offering peptides.read more

Although it began ok the program was not for me, and they will not cancel it even after 7mounts of…read moreme requesting cancelation. There response is "it's not a medical issue. "That should not be the only way to cancel. I get no benefit from them and I'm charged every month. This is not professional or moral. If this program is not exactly what you want don't take it because they will bleed you without mercy.

My sister-in-law for whom I am caregiver and power of attorney had an appointment for a…read morecolonoscopy. She had unexpected surgery, so I tried to get hold of the Digestive Disease Center with questions. I got no response from the nurse, so we decided to try to reschedule the colonoscopy. Again, we got no response, so we ended up just cancelling altogether. If I can't even get a call back, how can I trust the doctor to be able to do the procedure correctly? I can't.

Have been a patient for several years of Dr. Vaidya and my issue is with the nurse and support…read morestaff not doing their job or returning calls or messages. Had a 6 month appointment and they did not call in my refills for 5 medications. I have left portal messages that are unopened, messages with nurse that haven't been returned, message to office manager and next will have to go in perso. It is ridiculous to have this much trouble when my clinical note says needs refills on medications. I will be finding another provider.