I brought my car in because the check engine light had come on, and they got me in incredibly fast. Communication was super convenient--they handled everything via text, which made it easy to coordinate around my day. They quickly diagnosed the issue (bad spark plugs and coils), clearly explained what was going on, and had everything repaired in no time. The service was efficient, honest, and reasonably priced--no upselling or pressure, just solid work. What really stood out to me was the exceptional service. The receptionists were so kind and knowledgeable, and the whole shop had a calm, professional energy that put me at ease. If you're looking for a shop that's quick, communicative, and genuinely cares, I can't recommend Williams Auto enough. I'll definitely be coming back if I need anything else. read more

Had a bunch of work done couldn't get my car back they would say its done come get it then say wait there's more to be done and now I have been footed an expensive bill and I still have a check engine light and I feel like nothing has gotten done. Stay away awful customer service! read more

Great service on my old girl 05 Elantra; got a new timing belt, water pump, & CV joints. Great communication with the shop, reasonable prices & and my car is driving so happy! 10/10 recommend. read more

I never really go on Yelp but wanted to share some praise for this shop after so many good experiences here. The mechanics and the two ladies at the desk are so helpful, so accommodating, and always going out of their way for all of their customers. They do a great job. 100% would go back. read more

Friendly staff honest work honest quotes with a bery fair price. Above and beyond making sure it's done right read more

1 star for the quality work that's done, once it's done. There's the thing right there, their estimated times would be manageable if they them selves could mange letting someone know when something is going to take longer; especially if you're sitting in their waiting room. Then on top of that let's talk about how you get treated when they're already 3 days behind on getting your car in because they had your original appointment setup for something you did even want done. Well 1st thing I learned they do is walk of saying you're welcome like you owe them some thanks for only getting half the job done and not letting you know there was something holding things up so 4.5 hrs later on what was supposed to be a 1.5 hr job you get told to make another appointment for the other job. I also personally find it infuriating as a customer that they try to call you out for your possible confusion by not properly using words correctly. For instance I had what was told to me a destroyed bushing and when I told them that if they were infact using that word to insinuate missing then that's them not using words properly. I was then told missing is a synonym for destroyed. Well 1, I'm a 2x award winning writer and 2, I have no problem fact checking things even if I know I know and if they oranyone reading this ever Googles synonyms for destroyed as I just did prior to this then you'll see no where will you find the word missing. So here I am and they finally get my car to me and as soon as I get in the guy that pulled my car around accuses me of stealing his radio. Let's just say unless they take you into the shop part you can't get back there as far as I know, but I just a former customer; what do I know. After I told this person that it wasn't his and how long I've had it he was still stuck on it was his so I said fine let's waste more of my time that you all have already wasted just for him to walk straight over to where he had it and see it was there. I suggest like myself even if you have to pay a little more then their cheap prices, do so for an attempt at receiving better customer service. read more

Came to Williams Automotive after stopping my Firestone for a tire change and being told they couldn't help me for 7+ hours! Road-tripping back to Los Angeles after dropping our son off at Cal Poly Humboldt and absolutely thankful for the quick tire change and friendly service at Williams AutomotI've Repair! read more

Daniel Willams did excellent work in this rear view mirror camera installation. Very professional I am satisfied! He acknowledged comparing prices with his other automotive dealers... read more

I was so hesitant to go with these guys due to the bad reviews but they were the only ones who could get me in last minute. Williams Auto gave me the best service. They got back to me very quickly with the issue & the estimate and got my car back to me within 4 days. They even gave me a full estimate & run down of other repairs that should be done eventually. They were extremely kind & communicative. I couldn't be more grateful. I will definitely come back if I am ever in need again! read more

They don't deserve any stars crooks and they take for ever to screw up ur car they leave ur motor All dirty all With a smile Dishonest YUP all with a smile as they take all They can from u read more

This is an incompetent, dishonest and untrustworthy business. Stay away from them. I was over 300 miles away from home when my car's engine started running erratically and warnings appeared in the dashboard console. I borrowed an OBD reader and saw that the error was related to the Mass Airflow Sensor. It was a Saturday morning when I took my car to this place and met with a technician named Daniel. I told him about the OBD reader diagnostic code, and asked him to check the car. When I called Daniel later to check on the status, he said that the mass airflow sensor did indeed need to be replaced, it cost about $500, and would arrive on Monday. On Tuesday when I visited the garage, I was told by a different technician that the issue was actually with a torn air intake hose that needed to be replaced. This was easily visible with a cursory check of the engine bay -- Daniel had not even bothered to open the hood and perform a visual inspection before ordering the part! I was told that the hose would only arrive by Friday and as I needed to get back home, I asked this technician to jerry rig the hose together with tape and adhesive, and he agreed. Within about 30-45 minutes, the service advisor Kayla told me that the car was ready, and attempted to charge me for both the mass airflow sensor and the patched hose. I told her that I didn't need the Mass Airflow Sensor since it hadn't failed, and asked her to take it out. She agreed, and in less than 30 minutes, she told me that they had removed the sensor and my car was once again ready. It's simply impossible to remove the sensor this fast - she had lied to me that it had been installed, and was attempting to charge me for the parts and labor to replace it. At the end of it all, they charged me over $150 to jerry rig the hose, and made me wait for four days. I had to rent a car and stay in a hotel until this worthless garage was done with my car. The cost for a glued and taped hose came to over $800. Never do business with this garage. You would be better off towing your car even to another state to get it fixed. read more

We were stuck on a trip up on the side of the road and had to find a place that is opened on Sunday - Williams is one of the few in the area. They seem to however not do repairs that day, just assess and order parts. They did a thorrow analysis on Monday, end ended up needing more parts then expected, so the wait was quite longer than expected, but they , repaired everything within that one day and we were back on the road that evening. And all seems to be holding up pretty ok!! Definitely a place to keep in mind for good and honest car repair needs.! read more

Blown away at how helpful and professional this place was. I was on a road trip when my car started making awful sounds and vibrating. Williams was able to get me in right away and take a look. Understanding my tough situation, Daniel even came in on Memorial Day when they were supposed to be closed to make sure I could get safely back on the road and get to work the next day. The repair held perfectly, and he left me with a very clear list of follow ups to bring up with my mechanic back home. Great people and great service! read more

Had the best experience at this auto repair. Called on a Friday for a squeaking serpentine belt got appt for Saturday and they fixed it Sunday. Was not belt but tensioner so parts needed but everything went great. Back on the road. Professional and excellent service. They were great. read more

Very nice, kind people - but came in with one issue and left with another that wasn't there before. came in with shaking steering wheel and left with shaking brakes, which wasn't an issue before they worked on it. I paid $1800 and walked away with brakes that now violently vibrate which feels unsafe - but I just don't want to spend more money with Williams and don't trust they could fix it. got another mechanic to look at it and he said they they tightened the right wheel bearing too tight in one side which could have been dangerous...luckily he fixed it. the receptionists and mechanics themselves all seem like lovely people...but I'm not happy that my brakes are now messed up, got no discount or refund for that and didn't trust that they could fix the issue they created. would appreciate a partial refund, as I spent $1800 on the repair and then $900 on a motel and it took them ten days and now they messed up my brakes. read more

Brought my car in after it was broken into, after I discovered a puddle of motor oil. To my fear I thought it might be a screwdriver to the oil pan but it turns out to be a lose oil filter. Thanks to William's Auto Repair a big repair turned into simple fix. They were prompt and fast, very knowledgeable and kind. read more

I brought my car to have a new head gasket replaced to Williams Auto in Eureka Ca. They inspected my car first and told me everything was in good shape, including the catalytic converter. They could replace the head gasket and the water pump and timing belt needed replaced also. I agreed to these three things. The total was estimated to be 3,800 dollars. I did not hear from them, after I brought my car in for over a week. I would call and ask how my car was doing. They never had an answer. I got a voicemail saying they had damaged parts of my engine putting the head gasket in and it would take more time to order the damaged parts and fix the car parts they had damaged. The receptionist, in one voicemail, said it was the torque converter as one item damaged. It took them FIVE WEEKS before I heard anything about the car being finished. I would call and ask and I got excuse after excuse. Finally after a month, it was done. When I picked the car up and paid 3,900 dollars to them, I took it for a drive. The engine light and cruise control light came on and the car started to smoke. I took the car right back. They made more excuses and charged me for a gas cleaner and told me to try this for a week. I did that. The engine light and smoking continued. The car stalled one day on my way to work. I took the car back and asked them to please finish fixing my car I had paid a lot to have fixed. They told me I had a bad catalytic converter and that is why the engine light was on. I realized they told me the Catalytic converter was "in good shape ", in the beginning so I would put the work into the car, which I was contemplating if I should total it and just buy a new car. They told me that the car was in great shape and there were no issues and I should fix the head gasket for the $3800. I had no choice but to take my car back with no resolve. I now have a car with a Check engine light on so it will not pass inspection nor can I sell it. They did more damage to my car then fix it and they ended up getting paid a lot of money. I feel this is very wrong and I feel I have been duped. I tried to take it in again this week and they gave me an estimate for another catalytic converter, for $3200. I declined. I feel they have done something illegal or at least extremely unprofessional and the public should be aware. I was without a car for six weeks in total with everything, I'm a single woman, and I believed what they were telling me. I put in close to $4000 into this vehicle because they told me they would fix it and it would run a long time after. Now I have a car with a check engine light and it smokes and stalls out. Also, they returned my car with the front seats and rugs covered in oil from the mechanic. read more

I know we should have known better but we brought a car in again because this place is the cheapest. They took a week to try and fix it and still never managed. It's just not worth the time or the money read more

This is the best Automotive Repair shop I have ever been to . I've always got good vibes from the place so I decided to take my vehicle there to get some work done . Daniel was welcoming and professional . He got my vehicle back on the road and it's performing better than ever . I highly recommend this shop . read more