This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

My RV transmission decided to kill itself during a winter storm. I was towed 70 miles, ended up at…read moreRogers transmission. The transmission had to be completely rebuilt. I was stuck there for a week but Roger always kept me updated, he and his employees went way out of the way to help me out and accommodate me and my service pup. Family owned business that is run like one. They are busy, may take a bit of time to get your work done but it will be done right. Made it the 1000 miles home without issue.

Travelling from Ontario, Canada to California by truck we ran into a problem with the trucks…read moretransmission. We were recommended to take the truck to Rogers Transmission in Eureka. We are very thankful we did. The dealership had told us up to 10 days to replace the transmission and Roger and his nephew were able to do it for us in less than 48 hours. Cant thank you enough for your service and for getting us on the road so quickly. If its service you want Rogers Transmission is the place. BTW Roger we had no issues returning home. Truck is running great!

Petr rocks as a technician, honest, straightforward and thorough!! Plus you can often see your…read morerepairs on his YouTube channel.

One of a kind mechanic. Very detail oriented & answers all your concerns. Thank you for taking care…read moreof my prius Petr!

Brandon and Brennan were very professional, friendly, patient, and understanding of my camper van…read moresituation. I am driving across country from California to New York and heard a rattling sound in my van . They didn't hesitate to have me come in 10 minutes after I made a phone call they were very professional, friendly, patient, and understanding. They were even kind to my dogs! They did a free diagnostic check. i'm not from this area, but certainly if I come back through I would come to them for Services. they topped off my washer fluid and filled up my tires as a complementary service.

Professionally run business with great service, attention to detail and timely repair. Also has a…read moreshuttle. Friendly, upbeat staff. They know their cars. Not cheap! But I feel like they do quality work...

Mr McCracken is the best! Personable, professional and knowledgeable! Honest and trustworthy…read more Highly recommend!

McCracken did an outstanding job fixing my Honda's electrical problem. Great job. Good price.read more

Fast, helpful, and honest service! I had a nail in my tire, Heather helped me right away, and the…read moretire was fixed in little time for a good price. Highly recommend!

Great service on my old girl 05 Elantra; got a new timing belt, water pump, & CV joints. Great…read morecommunication with the shop, reasonable prices & and my car is driving so happy! 10/10 recommend.

Joe is an excellent mechanic and he provides goods service and has a wealth of knowledge and…read moreexperience. I only let him work on my car

Amazing!!! We were quoted for something at the dealer at over $1,000 and these kind people did it…read morefor only $70!!

We had a terrible metal-on-metal scraping noise, from the passenger rear wheel, suddenly begin…read moreafter a stoplight while passing through Eureka, and it definitely didn't sound good. We pulled over and called our RV insurance, but while waiting for a callback, I started calling around town to see if anyone could help us sooner. It was already 3pm, and unfortunately every place I called told me to come back the next morning. Since we were just traveling through in our camper van, waiting wasn't really an option. We just wanted to safely continue on to our campsite. When I called Old Town Auto Service, they didn't hesitate at all, just told us to stop by and they'd take a look right away. We drove over, and they got our Promaster Solis Pocket up on the lift immediately! They quickly found the issue: a small rock had gotten wedged between the rotor and the heat shield. Simple fix, but a huge relief. We were in and out with the problem completely resolved before our RV insurance even called back to say they were still trying to find a technician for us. 5 stars all the way! The staff was friendly, the shop was clean, and they treated us with respect, even for such a small issue. It's a big deal to find a place willing to work on our van without hesitation. If you need anything in Eureka, I highly recommend.

I own a 2017 Chevy Bolt EV. This car slowly became undrivable because it would start to shake and…read morevibrate like a can of bolts. I literally thought all four tires were coming off the car. I took the car to FOUR other repair shops, and NONE of them could figure out what was wrong, but they sure were able to charge me at least $150 per effort. THEN I TRIED OLD TOWN AUTO!!! Their tech drove it and figured it out immediately (sticky calipers, resulting in damage to the rotors). I've now driven the newly repaired car for over 500 miles without a single problem. THANK YOU, OLD TOWN AUTO!!!! They're the only repair shop that figured it out and fixed it. They're my go-to for now on for all my cars.

I've trusted Automasters for close to ten years. Joe and his team have always provided quality…read moreworkmanship. Prices are fair and the work has been completed in a professional and timely manner.

Collusion with their next-door neighbor tow truck company led to a huge fraud case on me!…read more first of I have AAA So when I called a tow truck and my battery Needed to be replaced or charged the tow company. Neglected to check that. He then said he would tell my car to his friends shop. It ended up at auto Masters. They said it needed to be plugged in and the battery needed some charging. It took 2 to 3 days for me to locate where my car even was. I had not given AutoMASTER's permission to do anything, yet wanted to charge me nearly $200 just for plugging in the battery and giving it some power. I explain the situation and the store owner, a female told me that she could "make my car hers" If I didn't pay her bill demands. My family ended up having to pay the bill because it was so ridiculous and I could not afford such a high bill and was going to have to go to AAA for reimbursement. Even after the bill was paid, auto masters tried to take me to court. The whole thing is so ridiculous and stupid. Do not trust this auto shop. Beware, they are scammers and they Seem to think that any cars on their lot could "potentially be theirs" Go elsewhere!!

Wow! The team working here is stellar! Efficient and professional!!!…read moreVery quick oil change. And price is what I expected I will definitely return and recommend if you want service that is top notch

Oil change went well. It was annoying they put me in a line that allowed other people after me in…read moreboth other lines to be done before my car even advanced to begin. I would suggest being aware of this.