Today is Feb 4th, 2023. I placed my order for the Karson 8'x10' ivory wool rug on October 11, 2022. It was not a "custom" order item and there was no notice that the delay in delivering the rug would be so long at the time I placed my order. Had I known, I would have purchased a rug elsewhere.
I have been tracking my order regularly since placing the order. I have had an original delivery date window of Mon, Nov 21 - Wed, Nov 23, but no rug. After that date passed the delivery date window was changed by PB to Wed, Dec 14 - Fri, Dec 16. Again, no rug.
Next, tracking sent us a notice that the rug had arrived in Hickory, NC to the PB loading dock on Tue, Dec 20 @ 8:52am. Great news so we thought, the rug is close! We live in South Carolina.
The delivery window was changed yet again to Mon, Jan 9 - Tue, Jan 10. We thought 3 weeks delay to deliver the rug was a bit long, but on Sat, Jan 7 the delivery window was changed by PB yet again to Mon, Jan 30 - Wed, Feb 1. I want to schedule my delivery, but after I spoke with 4 different Scheduling customer service workers this week, I find out that my rug is not at their loading dock, but at another warehouse and not ready for a delivery to be scheduled yet. Pottery Barn has my money and my rug. NOW on January 25th the delivery date was pushed out again until Feb. 10th! Pottery Barn customer service is TERRIBLE. The quality of the items I have previously purchased in the past have been great, but I will NEVER buy another item from Pottery Barn again after this nightmare!!!! BUYERS BEWARE!!!!! Yelp requires a minimum of 1 star. PB deserves a negative star rating in my opinion. I have recently filed an official complaint with the BBB on-line!
The delivery window for this rug has changed FIVE (5) times over the past FOUR (4) MONTHS!!!
Hickory, NC is LESS than 150 MILES from our residence in Blair, SC
There is NO EXCUSE for this rug to have been sitting at any warehouse for OVER SIX (6) WEEKS!
PB's "customer service" response email was NOT a resolution to this matter. The RESOLUTION would be having the rug delivered to our front door!
PB "customer service" monitoring will do nothing to get the rug to us any faster. Pottery Barn should be ashamed and embarrassed by this failure to deliver a product from their Website in a timely manner!
WEBSITE TRACKING DETAILS (last update)
Weight: 74.40 LBS
Carrier: WSI
Service: REGULAR
Tracking Number: Wxxxxxxxxxxxxxxxxxxx
Scheduled Delivery: Feb. 10, 2023
SHIPMENT TRACKING PROGRESS
HICKORY,NC
Dec. 20, 2022 8:52 AM
ARRIVED AT DELIVERY LOCATION LOADING DK
An EXACT DATE and DELIVERY TIME was REQUESTED via email from the PB "customer service" representative on Jan. 31! NO response from Pottery Barn SINCE THEN!!!! read more