I finally got a wok to cook fried rice. Only gonna get better at it from here. The lady does crack blunt jokes so just be prepared to laugh. read more

The Wok Shop - 14" Wok did what she said! Any smaller would have been dog food. - Kitchen & Bath Near Me - San Francisco, California

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I heard about The Wok Shop through social media and happened to be in the market for a new wok, so I decided to stop by. Walking in can definitely feel overwhelming at first because the shop is packed wall to wall with kitchen tools and woks in all different sizes and styles. If you're not sure what you're looking for, I highly recommend asking for help. Tane, the older woman who works there, is definitely a character. She's very blunt, which caught me off guard at first, but I quickly realized it's just her personality. Having worked in a bank in a past life and dealt with all kinds of people, I didn't take it personally. Honestly, it felt like she was testing whether you actually know what you're doing in the kitchen. I even overheard her being very direct with someone else who clearly didn't, which was kind of interesting to witness. Once we got talking, we ended up having a great conversation about woks and cooking in general. She really knows her stuff. I left with a wok and a few other items, and since I spent a decent amount, she even threw in some freebies, which was a nice surprise. Overall, the whole visit was an experience in the best way. If you're looking for high-quality, special woks and don't mind a little personality, this place is absolutely worth checking out. read more

The Wok Shop - Wok after first seasoning - Kitchen & Bath Near Me - San Francisco, California

3/30/25 Easily the one SHOP we drove more than 5 hours to get his WOK, great service, large selection (new & used), small but eclectic. All for your (Asian/Chinese) cooking needs. Amy "walked" Hubby through his wok journey, making recommendations & giving him real true to life advice. She was not pulling any punches. I am glad she was being straight with him to apply it to daily use. She was funny & amiable. The store is filled with different, new & used (seasoned) woks and all things wok related, including the utensils that will accompany its use. It's small & a bit cramped, dated, some dusty items hanging on the ceiling but it added to the allure of what is being sold. It felt authentic. I wanted to explore further & look at everything but that would've rn our me to buy more items that might end up gathering more dust at home. Hoping that zHubby will really put these to good use, we'll see. Parking? Hard to find and on a Sunday? We got lucky & found street parking a couple of blocks away! Prices are reasonable according to Hubby coz he was one buying the cookware. Maybe there will be amazing dishes for me to post next time, crossing my fingers and toes read more

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Got my very 1st authentic wok from this shop. Appreciated the detailed printed instructions. read more

I absolutely loved my experience at The Wok Shop in San Francisco. Walking in, you immediately feel like you've entered a true local gem -- shelves stacked with every kind of wok and tool you could imagine, and the kind of no-nonsense energy you only get from a place that's been doing this forever. Yes, the woman working there is straightforward -- some might even interpret it as blunt -- but honestly? It was one of the best parts of the experience. She was incredibly helpful, hilarious in her delivery, and absolutely knows her stuff. After watching customer after customer ask the same questions, I completely understood her style -- it's her shtick, and it works. She tells it like it is, gives you exactly what you need, and doesn't waste a second of your time. I left there with more wok knowledge than I ever expected to have, and the perfect pan for my kitchen. I highly recommend stopping by if you're looking for authentic tools and an experience that feels real, memorable, and uniquely San Francisco. I'll definitely be back -- sass and all! If you know you know, those complaining about her attitude just don't get it. read more

The Wok Shop - Kitchen & Bath Near Me - San Francisco, California

I read about the Wok Shop in a magazine. I did a bit of research and ordered one through their website. I am so glad that I did! Fantastic quality product at a very reasonable price. And it was delivered in less than a week after I ordered. The instructions on preparing the wok were simple and complete. They have a super website with lots of other products. Highly recommend! read more

The Wok Shop - 12" wok after first seasoning - Kitchen & Bath Near Me - San Francisco, California

I was weary about visiting this shop after seeing the terrible reviews about the customer service. I even brought help (Chinese speaking in laws) in case they needed to step in. There was no need--seriously, my in-laws stayed outside of the store once they realized I didn't need their help, since it was a bit crowded in the store. I didn't get any names but there were two women there that helped me pick out a wok and other accessories. There were so many other things I wanted to buy and definitely walked out with more than I intended to purchase, including a butcher knife, wok ring, and cookies utensils. They were friendly and answered my questions and, not only provided paper instructions on how to care for the wok, physically showed me how to prep the wok for its first use. read more

Friendly & knowledgeable service. They found me the right sized tools for my wok, and prices are half of amazon/online prices.

I have been meaning to come here for a while. The wife and I were visiting the kid who lives in SF and we were staying nearby in the Marriott Union Square. I short walk away. The kid had to work one afternoon, so the wife and I walked around Chinatown for a bit. The place is very tight and since it was a Sunday afternoon and not too much rain, it was crowded. We squeezed around looking at the different nooks and crannies that held all types of woks, utencils, knives, bowls, chopstick, dishes, more cooking utencils, more chopsticks, woks, woks, woks, etc... As a hobbyist cook, I had a blast looking at everything. I would like to go again when less crowded and just take my time looking at everything. For this trip, I was specifically looking for some decent size soup/noodle bowls, some ceramic Asian soup spoons (large, have flat bottoms) and bamboo chopsticks. Found too many soup bowls I liked, so grabbed two different ones and was good with that. I found a couple spoons I liked and then looked for chopsticks. What I was really looking for was good bamboo ones like in a Chinese restaurant, not the crappy disposable ones you get if you order a pack from Amazon. All I could find was plastic or similar material ones. They were very nice looking, but not what I was looking for. When I asked the gentleman, he lead me to the large selection of plastic ones. Oh, well, I was happy with the bowls and spoons. See pictures. I see from other reviews that there was some comments about a rude person working there. While I was looking at knives, two girls were asking one of the women working there about what knives they should get. At one point the woman asked the girl "do you even cook, how come you know nothing about knives." She said that she cooks at home, but but her friend with her was a chef. The lady then said, "a chef that knows nothing about knives? I don't want to eat at her restaurant." It was shocking, but damned if I don't agree with the woman as she was speaking the truth! I laughed out loud when I heard that comment. It was quite entertaining. Go. Find a Wok or a Knife. HAVE FUN! read more

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Great place -- they have every type of authentic wok you could want, plus excellent prices for these handmade, carbon steel woks. Also, huge variety of accessories and cooking/kitchen tools. Small shop, folks here are busy but they're informative and happy to help. They even sent me a new handle when I couldn't figure out how the first one fit on. They might be busy, but not rude, only trying to handle all the business. You gotta check it out. read more

The old lady there is so rude. I sincerely asked her what the difference was between the colored and non colored woks and she just laughed and said they are different brands so they are different. Then another customer stepped in explaining about seasoned and unseasoned woks. The lady then goes to them and start gossiping. I guess those customers felt bad and quickly left the store. I felt bad but i still decided to buy a small wok. Again i asked her how much the pan was because it didnt have a price tag . Her response again was everything has a price tag you should check that. Never going back here again. The woks are not that great anyway. read more

I should have read the reviews. Thankfully the gift recipient didn't mind that the product shipped was not the product ordered. I have to say that the (my opinion) feigned disbelief when I called was hilarious and almost worth the transaction. Almost; really just avoid... read more

I don't cook, but my family members do. Came here with my cousin because she can't speak Chinese (don't worry they speak English here) and wanted my help to translate. She wanted to buy a wok for cooking vegetables and stir frying meat with a lid and one of those spoon things. She also wanted a bamboo steam bowl.she found everything here and more, such as chopsticks, pots, etc. She ended up buying around $200 worth of merchandise! They were generally friendly and helpful, and they give you a really cool bag with purchase. read more

The Wok Shop - Kitchen & Bath Near Me - San Francisco, California

This a great store! I have been wanting a pow wok for a while, round bottom 12" diameter. I knew this was the place to go. Found exactly what I wanted at a very reasonable price (carbon steel, US made) and quickly made my purchase. They include a detailed pamphlet with instructions on seasoning before use and a free gift (a bamboo cooking utensil). I noticed they pushed the local, US made woks, more so than the more expensive dark woks hanging above they said were made in Japan. I had a ton of fun browsing at all the goodies a cook will appreciate. Definitely a must see/visit in Chinatown. read more

I am very happy to report that the shipping and customer service challenges appear to have been fixed. I ordered a wok and accessories and everything was shipped out the next day and all very well packaged. The wok works really well as do all of the accessories. I am very happy with my purchase and fingers crossed this very small business continues on its successful path. read more

This is a small , yet wonderful Chinese culinary tool shop. I was able to find the clay pots here that I can't find them sold anywhere else any more. I hope the shop will continue to exist as is for years to come. read more

The Wok Shop - Clay pot - Kitchen & Bath Near Me - San Francisco, California

A little Burt Bacharach please... If you see me cookin' on the street And I start to cry each time we meet Wok on by Wok on by Make believe that you don't see the carbs Just let me chop in private 'cause each time I see you I break down and stir-fry Wok on by (no, stop) Wok on by (no, stop) Wok on by... Here a wok, there a wok, everywhere a wok wok... Don't even think about getting that teflon wok at Bed Bath & Beyond just because your 15%-off coupon expired last week. Come to Chinatown and get the real thing here. They've been making authentic iron woks since 1972 when founder Tane Chan seized an opportunity to spread the word about the convenience of wok cooking to skillet-loving Americans. You can buy a carbon steel wok with a rookie wooden handle for as little as $35. I didn't know how indispensable a cleaning whisk was until I came here. I just can't get over whiskin' you And so if you seem broken and scratched Wok on by Wok on by Foolish pride, that's all that I have left So let me hide the stains and burn marks I gave you When we said goodbye Wok on by (no, stop) Wok on by (no, stop) Wok on by (no, stop) Wok on... RELATED - Exploring Chinatown? Here's a collection of places I've visited and reviewed: https://bit.ly/2WoF1Z2 read more

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This shop is hit or miss. I've been here off and on over the years as I live in the City. Most recently I came in looking for a won ton bamboo spatula. I showed the sales person a photo of it. She immediately said no more. And that was it. She was very dismissive. Might it have been because a group of tourists on a walking tour entered the store at the same time I did? My sis came in a couple weeks afterwards. There's a whole inventory. This either meant new inventory arrived or the sales person couldn't be bothered by my need for a bamboo spatula when she could sell a wok to a tourist? To be fair I came in another time where I wanted a pricker for poking pork belly. I showed a photo. I was immediately walked over to where they were. That's why it's hit or miss. read more

The Wok Shop - Bamboo won ton spatula - Kitchen & Bath Near Me - San Francisco, California

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For years my friends in SF have told me this is the place to buy a simple quality wok... I finally made it up to SF for a weekend and glad I visited the shop in person!! Prices are VERY reasonable and the shop is full of gems. The staff was very helpful and woked me through everything I needed to get wokin' in my kitchen. I bought a new 14" wok and enjoyed the process of bluing and seasoning it at home. Now I'm making the BEST fried rice EVER! Some folks here complained about the customer service, I did not experience anything to complain about. I did notice the shopkeeper seemed rather short with a potential customer over the phone... I suspect this was because she knew the person wasn't going to buy anything; yet asking a million questions then buying from Amazon to save $5. When customers are waiting in the store it's rude to keep them waiting for someone on the phone; the shopkeeper was great in person and helped everyone in the store attentively. This is a small, personable, family business, they do woks very well; don't treat them like a large greedy multinational corporation and don't expect them to pander to your ridiculous whims. read more

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The Wok Shop is an SF institution, and should be praised for its deep roots, deep community connection and deep (and dope) selection. She has so many delights there: woks (mine is awesome), tons of cooking accessories to make you feel like a kitchen boss, and excellent advice. Seems as though many have forgotten that human beings run businesses, not robots. If you want a robot support the buttholes that are killing small business. If you want humanity, visit Tan. She will learn you a thing or two. read more

Product is good, and prices are reasonable. We got a 14" carbon steel wok with two wooden handles since it's too heavy to pick up with one handle. It was about $40, though we realized it didn't come with a lid so had to go back and buy the lid for another $21. About the same as you'd get on Amazon. Comes preseasoned and pretty oily (be careful when you pick it up!), but you definitely should do your own seasoning as well. However, the customer service leaves much to be desired. We read reviews about the variable experience for online orders, so we specifically wanted to go in person since we live in SF anyway. The owners were abrasive; for example, we came when the store wasn't that busy, but when we asked for help picking knives from the 30 or so choices on display, she responded, "You pick. You're the one using the knife" and walked away. I talked to friends who mentioned very similar experiences, including her insinuating that you should get a 14" wok if you're a real man, etc. read more

As bad as the shopping experience was, the wok we purchased is excellent. After months of using. It gets better and beter and when using properly at the correct heat and after seasoning it is beautiful and nothing sticks to it! We got a beautiful bronze patina after seasoning and after washing it we always make sure to quickly rub it with some veg oil and a paper towel. No rusting at all. There is definitely a difference cooking Chinese food in this because you get that nice heat and searing. We love cooking meats in this. read more

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This is THE place to go for good quality woks. I purchased the 14" flat-bottom wok, made of carbon steel in the USA. Along with the long stainless spatula, I paid close to $50 for everything, including tax, which I think is great considering the quality. Do recommend stopping by in person; they have a lot of other stuff in there that may peek your interest. read more

The Wok Shop - 14" flat-bottom wok for $39 (Jan 2023) - Kitchen & Bath Near Me - San Francisco, California

THE OLD LADY WORKER HERE HAS THE WORST CUSTOMER SERVICE EVER! I saw the guy worker bring out a wok from the back for a customer. So I was waiting for him to finish because I would like him to bring the same wok from the back. Instead, this old lady asked if we needed help. I told her we want a brand new wok just like the customer being helped in front of us. In a condescending angry voice, she told us we don't have the option to choose which wok we want and we only get what's on display. I was not expecting to get yelled at for asking for a new wok. We decided to leave on the spot after that horrible interaction. Advertisement and marketing can only go so far with that type of attitude! read more

Have patience. I ordered a wok and several accessories on July 15th. I received my package today - Aug. 28th. After the initial pending charge when the order was placed - I wasn't actually charged until the items shipped. It did take a few emails and a few phone calls to get my order. Also, I was told a few different reasons for why it had not shipped. While I didn't believe the excuses I did not call them out on it. Why not? 1st: A wok is not a necessity and if I didn't get it from them I could buy it from another retailer. And since the charge to the credit card is only pending for about 48 hours and then didn't charge until shipment - I wasn't out anything. 2nd: Because this place had a lot a great reviews until recently. Reading the recent reviews, on here and other sites, they have a common theme. It isn't hard to understand that the pandemic has likely caused most of these issues. The online shopping orders have no doubt increased greatly with all the people staying home and cooking. I imagine they've had quite a hard time keeping up with all the orders, especially needing to get things shipped to them (likely from China) and then to ship it out in a timely manner. While a few have said that they had some less than polite responses from the shop - everyone I spoke with (phone and email) was friendly, polite and helpful. I can't wait to use my new wok! read more

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This place should be closed down.Terrible owner and the woman at the counter. After I bought a wok and had a question about the wok, they yielded at me with some racism comments like Chinese people never satisfied with their products. The owner called me bitch and ask me to leave! So incredibly rude and inhumane. The refund process was also so insulting with shoutings...it deserves negative star if there is one. I am going to report it to consumer bureau. read more

All hail the Wok Shop! I've been meaning to buy a wok for a long time and was prompted by the desire to make a great fried rice! I have heard great things from my friends and Kenji Lopez's book, The Wok, about this shop and decided the check it out. It's in the heart of Chinatown and was not difficult to find with the busyness of the shop. Despite it being busy, one of the staff was able to help me with choosing the perfect wok for me to cook with. I was in and out in 5 minutes. Overall, the price of the wok was wayyy cheaper than I expected, which I was grateful for! When purchasing the wok, you are provided instructions on how to care for the wok as well as seasoning instructions. If you do not do one thing, please follow the instructions on how to season your wok, I promise this will help you in the long run! Although this shop is known for their woks, but they sell other asian style cookware. Please check this shop out and happy cooking! P.S. the fried rice was phenomenal in the wok! read more

Tane has EVERYTHING in her shop. If you can't find it, just ask. Her prices are great, too. I was looking for clay pots and recipes, and she got me two sizes of hard - to - find pots and an out-of-print claypot cookbook. Her knowledge of Asian cooking is amazing and Tane is beyond helpful. Her service was great - she referred me to a shop around the corner for what she didn't have: a culinary torch for searing my creme brulées! I've been coming here for decades and bring all my friends who like to cook. Long live the Wok Shop & Tane! read more

Great selection and great people. I found just the right little knife that I had been looking for and a great wok!

I ordered a wok, arrived damaged and handle needed to be replaced... Spoke to the owner twice and each time she said she was mailing the part the next day... It's been 4 weeks and nothing.. Each time she ranted how long she was in business and promised to send the handle to me... I would not recommend this business ever... read more

The Wok Shop - Paid good $$ for this along with $25 shipping. Cannot be used without handle which the owner has not replaced after 1 month and 2 calls - Kitchen & Bath Near Me - San Francisco, California

Editing this review from 1 star to 5 stars: Tip: Don't order anything that is not currently in stock. Logistics is terrible and customer service is 0/5 on the phone from one person. If you've ordered a 12 inch flat bottom wok with helper handle, call in to remove your name from the list because that order is not happening. Come in person and shop the available section. The ladies here are very kind and helpful, guiding you to the proper items you need to buy for your purpose. Their wok is amazing and I love it far more than my previous woks. 10/5 wok, 5/5 in-store customer service, 0/5 phone service from one person. I plan to buy more woks from here for my family. read more

My dad had called the day before we came in and reserved a 14" carbon steel wok with wooden handles. We came to pick it up the next day and the ladies working were super helpful. They brought out multiple sizes of woks for us to look at and asked us things like if we'd be cooking inside/outside, how many people cooking for, how to care for it, etc. There are a ton of other kitchen supplies (empanada maker, juicers, bento accessories, chopsticks, ceramics, mooncake molds, etc) throughout the store but some items seemed old and neglected. For example, a bunch of tart and cake pans were super dusty and rusted. They should probably go through their inventory and sort out the stuff that's no longer ok to sell. The prices were super reasonable for what we got with all the stuff in the photo coming to a little less than $100. We got a lotus ceramic bowl, noodle strainer, chopsticks, extra wok handle, 16" wooden handle wok, and a stainless steel spoon. They threw in a free bamboo rice spoon too! read more

The Wok Shop - 16" carbon steel wok with wooden handle, chopstick set, extra wooden handle, stainless steel spoon, ramen strainer, flower bowl - Kitchen & Bath Near Me - San Francisco, California

Progress Update, since my initial review on Thu 2/11/2012: I documented my phone calls & Yelp review with Tane via email: My email sent Thu 2/11 @ 6:16 PM EST: "Tane - Thank you for looking into this for me, per my two phone calls today." My email sent Thu 2/11 @ 6:37pm EST: "Tane - I also updated your 4 stars on Yelp to 3.5 stars, per this review: https://www.yelp.com/biz/the-wok-shop-san-francisco?hrid=ZZE14C6HVTuaVseP_Vv_fA&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)" After which, Tane finally replied: Tane replied on Thu 2/11 @ 7:55pm EST: "Dear Ms. [redacted]: I don't care if you rate us very negatively.  Our years in business in high rent San Francisco, 54 years and our reputation for real woks, Asian cookware, reasonable prices, good quality, courteous prompt service will keep us in business for 55 years . We enjoy serving our many customers for years and hope to make it a few more years.  Not many small mom/pop business in America and in  high rent San Francisco can attest to this record.  Not to worry, we only charge the day we ship and we will ship as soon as the woks are in again, this week.  We make our own woks and have to accumulate" Tane replied on Thu 2/11 @ 8:19pm EST: "Dear Ms. [redacted]:  Sorry...I meant to ask...still interested in the wok or do you want us to cancel since we delayed your order (out of woks).  Of course, you have not been charged.  We only charge the day we ship.    As I email you, the woks have arrived!!!!   We make the  woks here and they hurriedly delivered from our factory.  Will ship tomorrow, 2.12...still want the wok?  Let me know.  Great wok, real wok and can't beat the price.  This is not a toy but a real, USA made wok. Tane Chan" My email sent Thu 2/11 @ 8:25pm EST: "Tane - Since your woks are the best quality, I still very much want it, as mentioned, and I lived in San Francisco for 5-years, so am very familiar with all you mentioned. When can I expect to receive my wok? Happy Lunar New Year!" Tane replied on Thu 2/11 @ 10:14pm EST: "Great!  Will ship your order tomorrow, Friday 2.12.  Takes 6 working days to VA.  Sorry for the delay.  Tane Chan" My email sent Fri 2/12 @ 3:27pm EST: "Tane: Thanks for shipping today. What's the tracking number?" Tane replied on Sat 2/13 @ 11:25pm EST: "Chinese New Year and workers took a few days off.. But wok is on its way.  Allow 6 working days to VA.  Tane Chan" My email sent Sun 2/14 @ 6:58pm EST: "Perfect. Thanks for the update, Tane!" My email sent Sat 2/27 @ 3:04pm EST: "Hi Tane, It's now been 12 working days since you said you shipped my wok on Fri 2/12, and I have not received it. You told me to "allow 6 working days to ship to VA" (below). You said on Thu 2/11 that "we only charge the day we ship," and yet I have no record of this transaction on my credit card. And I have no carrier name or tracking number. What is going on?" *STILL NO WOK, OR ANY SIGN IT WILL EVER ARRIVE* read more

I bought a wok from this shop a few years ago. I went back today and was treated VERY RUDELY. When I commented about the good prices the owner said that I could go to Target and get a wok-and that she can't afford to pay the rent on the shop. I was perplexed, as I thought i had given her a compliment. The owner also said to me (in front of other customers) "I don't want to sound racist but why are Chinese people this way?" (I had asked how much she charged for a reusable bag, and she was offended). I wanted to ask for a refund, but was afraid of even more verbal abuse. I will NEVER EVER go back! read more

If you are considering buying their carbon steel wok, please read before you buy. 1. Their website (www.wokshop.com) was buggy. After I finally managed to place an order, I received no email confirmation. Fortunately, I took a screenshot of the order. 2. They had one of the worst customer services that I've seen. I asked them if their wok carried any warranty. The lady who answered the call said, "You are buying a wok, not diamond! It is a stupid question!" I calmly told her that I understood. She was still unhappy and repeated what she said. 3. The order took more than 5 weeks to arrive. I live in Washington state. 4. Finally, the wok bottom was not flat. The center was noticeably bulging out. I use an electric stove with a flat glass top. The wok is completely useless. I chose their product following a WireCutter article. In this case, they were way off. What a waste of money and time! read more

I "purchased" a 14" carbon steel wok from The Wok Shop's website on 4/2/23. Didn't realize that NYT recently reviewed and recommended the same wok from The Wok Shop. I waited two weeks. Never got a shipping notice. Tried calling. Phone rang and rang with no answer (during biz hours) the first handful of times I tried. Finally got the owner on the phone. She said the wok I purchased was 'out of stock'--TWO WEEKS after I ordered it. I'm convinced I would have never received the product had I not called. Like many others, I chose to cancel the order and purchase a similar wok from a reliable retailer. The upshot: I suspect the recent NYT review has catapulted this little mom and pop wok shop into full-blown chaos. I suspect their inventory systems and staff cannot handle the uptick in volume, which means you may or may not get anything you 'clicked to purchase.' I like keeping small business in business. But I cannot recommend this place, unless you don't care if or when you get the item you purchased. read more

I've been looking into getting a wok for a while now and wanted to support a local business, so getting one from this Chinatown institution was a no-brainer! The owner was such a nice woman with a great sense of humor, and she answered all our questions in choosing the right kind of wok (material, size, shape, handles). We ended up picking up a wok spatula and a couple of steamer baskets too, all at very reasonable prices. Everything we bought came with nice detailed care instructions as well (cleaning, seasoning, storing, etc.) If you're looking to improve your Chinese cooking at home and want some equipment to get started, this is definitely the place for you! read more

WTF?! When I can, I try to support my Asian-owned stores. I wanted a wok and I only have 240 different online sites at which I can make my purchase. But knowing SF Chinatown has experienced a lot of slowing down of business, I might as well spend my money there, right? Wrong. Learn from my experience. (1) I utilize their garbage website to order a wok on 7/14. It said it was in stock. I can get one with free 2-day shipping elsewhere but I opt to pay the $15 shipping and buy from them. Total comes to $49.50 (2) On 7/18, i email to ask about when I might expect it. Later that week, I call twice to no avail. On 7/28, I email again and call again. No response. Just absolutely no response in this day and age. (3) On 7/31, I am fed up. I think it's pretty ridiculous for an in-stock wok to take two weeks to even ship but it hasn't even shipped. I find their Facebook page and tell them to cancel. Later that day, I finally receive a response. It says: "Hi Grace: Sorry, I should have emailed you that we are out of the wok.?? We were expecting the wooden handles but told out of stock. ?? The supplier for the wooden handles, in Maine, informed us shipping this coming week.?? We make the woks here in SF and the handles are from ME. You have not been charged. We charge the day we ship.??" They then proceed to try and sell me a different wok. I told them that's fine; I'll wait. (4) On August 8, the same individual emails again asking if I want to cancel and saying: "Will have the woks today or by early coming week.?? Hope you checked...not shipped, not charged.?? Not to worry!?? TC" Someone forgot their medication. I reply reminding them I said I didn't want to cancel and that I'm waiting. Shipping early the week after is fine. (5) I email on 8/12 (no response) and 8/15 (no response). And then finally on 8/22, I've had it. I email them and tell them: "Cancel this order. And please confirm cancellation." (6) To this, this creature responds with the first photo attached. "Not to worry. If you want to cancel, we will cancel and of course, you are not charged. We are above board and not out to cheat...please trust small businesses; we are transparent and honest. This might sound racist, but why is it that Chinese want more than confirmation...they need evidence, a promise, a written document that order has been canceled. If you have not been charged, isn't that good enough? I have been in Chinatown San Francisco for 53 years in business and it must be a cultural thing, not to trust..when we say we cancel, isn't that good enough? Or do you want a proclamation from President Trump that order has been canceled ? :) " WTF?! I've attached my response to this ridiculous shop in the photos. Why she assumed I'm Chinese, I have no clue. Why she thinks a confirmation of cancellation is so weird, who the hell knows? She's got my credit card information and given my experience, why would I think this insane, incompetent shop can manage this properly? And really -- Trump? Stay FAR away from this shop. Crazy woman. It's time for her to close shop and stay home. "We are very honorable, trustworthy and transparent," she says. HA! read more

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Just received my carbon steel flat bottom wok and am impressed with the quality. I ordered it with a dome lid and flax seed oil. Shipping took about a week and they threw in some wooden cooking utensils. It came with great instructions on how to season it in the oven, which I'm excited to do later. My only gripe was that they emailed me asking to charge me an additional $5 for shipping when their website stated a lesser amount. I opted for the additional charge though since it is so hard to find a good quality wok and all the reviews raved about this place. Overall, I'm glad I splurged and am hoping this wok will last me a lifetime. I was getting tired of buying a new wok every few years. read more

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Terrible service. Absolutely awful. They never notified me that the wok I ordered wasn't in stock. After 12 days of no package, I called and they told me they didn't have the item. I opted for a different one they had in stock and asked for a discount on shipping because of the hassle of having to figure out myself why the wok didn't arrive rather than them calling me and letting me know. Nope. No discount. No customer service. Now I need to return my wok because it's not going to work for me, and I've been calling multiple times a day for 10 days and they do not answer their phones. Do not shop or order from them online. Absolutely terrible customer service. read more