Insanely rude women at the front desk Asked for a battery She replies "Oh JESUS! How do you guys get around the world?!" Then proceeded to toss a battery at me Won't be comin back here again read more

Great local hardware store with everything you need! I've come here a few times for making copies of keys and to pick up odds and ends. Prices are reasonable. Staff is friendly and helpful. They also have knife sharpening available as well. read more

Got the wrong bit - came back 20 min later - wouldn't exchange - sure mostly my fault but I asked for advice choosing the right one and you didn't choose right one for me. Why the F am I paying a premium for local convenience if service ain't right read more

Good store but the staff is not that good. There is super rude lady in the main hardware store read more

Sam is the rudest employee I've ever encountered at this store. I live nearby and visit frequently. As soon as I entered the store and asked for a simple request, Sam answered in an extremely agitated way and I could instantly tell he didn't want to help. I'd recommend hiring people who actually have decent social skills but understand that it's slim pickings for quality employees. read more

Quite a large selection but staff has been unfriendly 4/5 times I've been there. I prefer to walk a little farther to Cole Hardware on Polk street, as they are much friendlier and have the same large selection. Also feels like Fredericksen is slightly more expensive than Cole. read more

This is a solid neighborhood hardware store that you can get everything you need for the house. I'm impressed with the variety of things they have in addition to the standard hardware store items: kitchenware, glassware, office supplies, patio furniture, bathroom supplies and other household items. It's essentially a fusion of Walgreens, Target, Staples, and Home Depot in one. I found when many stores were out of cleaning products due to supply issues I could always find them here probably because many people don't' know they sell cleaning products. They also rent steam cleaners for the carpet. The back room has a seasonal section selling patio furniture during the summer or Xmas decorations during the fall. There are 3 store cats that roam the establishment. They don't show their face nearly as much as Lilly the Michael's Liquor store cat which is located catty corner (pun intended!) to Fredericks but whenever I see one it's always exciting. read more

See all

Recently used their paint department for a home project. Robert is a great help, and has a wonderful attitude! It's always a pleasure to see that y'all remain a nice & friendly neighborhood hardware store! read more

Needed copies of keys fast. The service was great and accommodating to want I needed. Plus I got some fun keys with dubs logo

We live out of town and stumbled across this 100+ year old store. Loved it! We purchased a holiday gift and enjoyed the miniature amusement park set in front of the store. This is a treasure of a local SF shop and not many small businesses like this anymore. Please support small and local business. read more

See all

Had to go get some paint at Fredericksen's in what should have taken a half hour took nearly two hours because the temperamental clerk at the counter. He is slow moving -- so slow it looks like a slo mo movie unfolding in front of your eyes. I asked him to match paint and which involves scanning your paint chip, giving you the samples and having you choose and then him filling the paint order. Not too complicated huh? Well apparently too complicated for him even though he's done this for years. In the meantime while you wait and fear for a ticket on your car, he gives you unwanted earfuls of how this is a free service -- over and over again. If it were not for this store's proximity, I would avoid this paint shop entirely. read more

The service here is amazing. They are very helpful and take the time to make sure they understand what your need is and help you get the right thing the first time. read more

Having this store in our neighborhood is so convenient - definitely makes our lives easier, thank you. This review is for John who is very friendly, knowledgeable and has the best attitude. Most importantly, he is very helpful and patient. Our heartfelt thanks for his help today. Connie is also great - she is very knowledgeable and friendly! Not mentioning any names but unfortunately there are two staff members here who are super cold, aloof, unfriendly, and extremely unhelpful. So sad. If you come often enough you probably know who I am referring to. But just stay away from them and don't let them affect your day - just look for someone else to help you. This is still a wonderful store. read more

In today's episode of Women in STEM I replaced the blower motor in my Miele range hood. I went twice to see a gentleman named GET who helped me find specific items to complete my project. One could say I went to the store to GET HELP. Thank you Fredericksen. read more

Love this place. Great staff who're friendly and helpful, always on hand with answers. My favourite hardware store anywhere.

Condescending employees working in the paint store. They talk to me like I'm an idiot and are so rude. I won't be returning. It's a shame since this is in my neighborhood. Employees possibly on the spectrum bc of complete lack of social skills/human decency. The only KIND and NORMAL employee is Robert. read more

Excellent Service, resulting from strong knowledge and actually caring about their customers. Gives them a small town community hardware store feel, with the inventory one would expect in a city. Love this place. read more

Best kept secret for everything essential. For neighbors- a little 3-D love letter: Simply wonderful. This place makes the neighborhood! Thanks Tony for making me 18 new keys- each one perfect! So many they came in nifty designs. read more

Whats up with the poor customer service and attitude from the cashiers? Cashiers who cant leave their post to help a customer find screws but can tell them to "look for it on their own." Because that's good customer service. :/ Two older white males wearing a pink bandana / American flag for face coverings on 9/28 noon time feel the need to belittle a woman who obviously doesn't know how to find specific screws in an AISLE full of endless options. Note to management (if this exists) - please rid these inefficient, unhelpful employees and replace with ones who are willing to help in an industry that is purely built on customer service. Why employ those who are not happy with their jobs and can't deliver the basics of common courtesy? read more

Love this store !! Hardware , home goods , five and dime . Really saddens me that so many have negative reviews , undeserving in my opinion . What is it with people using yelp to do a drive by. Take down ? This place is stocked , the staff are so helpful and knowledgeable & it sort of an institution. From light bulbs to kitchens wares , to holiday decorations, paper products , drawer liners , table cloths , paint & this only scratches the surface of the goods they stock . Check it out !!! Support local and small !! Or we will end up w Amazon only , Imagine , no more small businesses, not a world I wish for . read more

See all

Super cool neighborhood hardware store! They have everything! Went in looking for some tools that I know nothing about. The staff was really helpful and knowledgeable. They helped me get exactly what I needed. They will be a regular stop for me from now on. read more

Fredericksen Hardware is an awesome neighborhood store with knowledgeable, helpful staff. I've visited many times to buy tools, toilet plunger, etc. Always ask for help if you want to save time and/or can't find something. They have a friendly cat that roams the store & is probably a good mouser. Their store windows usually feature a funny theme. read more

Incredible store in the city. Thoughtful, cheerful service. Amazing selection of quality, unique products.

This review is for Danae. Danae expertly guided me through the complex steps involved in repairing a pressed wood door that was crumbling all over my kitchen floor. She KNOWS!!!! her stuff, cares, and didn't hurry me through the necessary explanation to accomplish this project. And then, I spoke to her a second time about my Ninji 2 in 1 flip toaster, and without even seeing this item, she was able to figure out the solution to another problem I had with this appliance. read more

Amazing customer service! Super friendly staff, very knowledgeable, and go above and beyond. This is our go-to hardware store in SF.

My father recently went to Fredericksons Hardware and had a horrible/racist experience. The cashier made a troubling remark on Thursday, February 23, implying that my father was afraid of immigration authorities (ICE) after my father asked the local news channel to kindly avoid having him on TV. This had nothing to do with our transaction, and the inappropriate comment he made caused major discomfort. He repeated himself more than once and later stated, "it wouldn't hurt the business," even though my father had warned that he hoped they got what he said on Live Tv. It's astonishing that remarks of this nature are made at a place of business, it is truly depressing. All customers should receive inclusive and courteous treatment. In order to guarantee that everyone is welcome, I hope the administration takes this matter seriously. (Attached is picture footage taken by channel 7 news of the cashier who stated these racist comments) read more

Fredericksen Hardware & Paint - ^The cashier who stated these comments. (Picture/video taken by channel 7 news) - Hardware Stores Near Me - San Francisco, California

Worst service ever. I was in a rush and no one wanted to help me. They could not even say what was the difference between two products. They may have variety of items but 0 customer service and knowledge. read more

I had a very bad interaction with an employee named Sam. He told me I couldn't return an item, although it certainly was eligible for return. He only begrudgingly made the return after II pushed back. He was very rude over the whole return process for no reason. read more

I won't be back. On a prior trip to the store, there was a very helpful gentleman in his 40/50s who provided some good tips on selecting paint colors. Today, I went back to the store at about 5:30, which I thought was plenty of time, since Google says they are open till 7 (despite having separate operating hours from the Hardware side, they don't bother to list their businesses separately). Well, they're actually open till 6. But on top of that, when I went up to the person at the counter at 5:45 to ask for a few paint samples (I was the only person in the store), I was told that they stopped mixing paint at 5:30. I said, "So I have to come back?", to which the guy with the black gauges in his ears said, "It's just our policy". Meanwhile, not 5 minutes before, I'd overheard him say (not realizing the context at the time) to another person who apologized for asking for a sample after 5:30, "Don't worry about it, we just have that in place so we don't get a bunch of orders right as we're shutting down". Literally told another customer that it was fine, gave them the sample at 5:40 while there were other people in the store, and then basically couldn't be bothered when I was the only person there. I get the reason for the policy, and if there were a bunch of people in the store all asking for 5 gallon orders, fine. But he could have easily helped me in the 15 minutes before closing - could have said, "We normally have this policy for this reason, but since you're the only one here, I can do this, but if there were a bunch of people asking, I couldn't". Could have told me he could only do one, etc. Instead he treated me totally differently than he had the guy who knew of the policy and still asked him to disregard it. And then told me that I could reach out to Google regarding the fact that the hours are listed incorrectly. I have another Benjamin Moore place 4 blocks from my house, but drove here because of the service from the other person. Won't be making that mistake again. read more

Bought a rolling pin here which turned out warped. Then I bought a second one. Again warped, I.e., useless, and not returnable. This is totally on me, but buyer beware. Should have stuck to the tried-and-true Cole Hardware on Polk, a stellar store in comparison. read more

I have worked with Robert in the paint department a few times now and I want to let everyone know that he is you're "Go To Man" for help. Paint OR Hardware He clearly gas a ton of experience and knowledge He's got a fun personality He's of energy Respectful to everyone! - I witnessed a jerk of a customer engage with Robert and he proceeded tactfully, professionally, and in a friendly manor to work with the customer He works quickly You sporks know he He's a superior part of the Frederickson Hardware & Paint experience! read more

Great customer service they had a variety of all sorts of tools resources for the house and for the garden I would definitely return to this place. Thank you. read more

I have always been able to find what I needed and typically at a great price! Such a great neighborhood asset!!!

I journeyed into Fredericksen Hardware to find some grill cleaner.... 30 minutes later I reappeared with a bag full of stuff! This place is a pretty classic old school hardware store. They have a huge selection of just about everything you could ever want. They have several different "rooms" with each playing different music. The staff was friendly and I was able to find everything I needed. Would definitely recommend checking this place out! read more

Went in to get spare keys. The woman at the front desk asked to follow the "key" signs on the floor, which took me to the back. I rang the bell and a nice lady came in just minutes. I gave her my keys, and she made two spare copies in just a couple of minutes for $2 each. When i went to pay in the front, the cashier asked me to keep the receipt until i made sure the keys worked. I came back home and checked immediately; while one worked, the other was a little hard. I took it back the same day, and the lady not only fixed the key, she also made two extra keys for no charge, since i had to come back. The four star is for the going back; otherwise i would have given them a straight five! read more

Fredericksen Hardware & Paint - So many different keys! - Hardware Stores Near Me - San Francisco, California

Went there on a Saturday morning, the guy was more dumb than driftwood on a lake. First he does not have a quart of paint in an exterior color, so he tries to upsell me to a gallon. I say come on guy I am simply trying to touch up an exterior window frame. Then he says the only paint he has is low sheen. I say I don't care I just want a quart of anything white. He then explains the shipping of products has really been back ordered and that's why selection is limited. I think this guy was back ordered and this is all Frederick-sons got. After all this he tells me it will take 15 minutes to mix because the machines need cleaning. Walked in at 9am and walked out at 9:30am for a quart of white paint. Minimum wage for this guy is just too much. It could be the paint fumes but can't say for sure. read more

This is the kind of neighbourhood hardware store that I really like. It's stuffed to the gills with a good hardware selection and as a bonus has a really good housewares section and new Patio/BBQ area. And it's been around well before I first moved to SF 20 years ago. However, it doesn't appear to have the "hands on" service model or the really full selection (especially for older Albany homes) that I have come to appreciate at Pasttime in El Cerrito, hence only 4 Stars. And it is a "bit" pricier than I'm used to. But I suppose that if you can afford to live in the Marina...... read more

Best hardware store in SF. Staff is incredibly friendly and knowledgeable for just about any question you can throw at them. Come for one item and realize they have everything! Love coming here to a local business like this. read more

There is an incredibly rude and aggressive employee there named Sam. I tried to return something and he violently grabbed my item and started ranting about how dangerous the situation was because of coronavirus. Meanwhile the guy didn't even have a mask on. Give me a break. Everything here is also overpriced by like 30-40%. read more

I love this place! Recently found out about the local gem - they have everything from cookware and housewares to holiday decorations and, of course, all of your hardware needs. Also check out their window decorations which always put a smile on my face! Great local neighborhood hardware store. Good service as well. Glad I came in! read more