I took my 1968 Corvette convertible to Sheppard Automotive for carburetor, tune up and exhaust…read moreissues. Milt and Ed are old school and really know their classics. They diagnosed and quickly repaired my car. They handled my Vette with great care. Floors, seat and steering wheel were covered to protect them. Once parts arrived, my car was ready when promised. Milt kept me updated throughout the process. Everyone in their shop is knowledgeable and friendly. I will not hesitate to take my car to them when needed. If you have a classic, hot rod or modern car, this is where you should take it for service!!

No stars. This business is very bad. Milt (the owner) will get over on you in any way possible…read more Don't trust any deals made by him, he lies and has bad business.

BUYERS BEWARE!!! Predatory sales and financing practices are…read morein use here. Absolutely unprofessional and incompetent sales, financial, and management staff. I was pre-approved by my bank with a great APR, and went in with the intent of purchasing a car for my wife to drive home that day. To be clear, I drove an hour to get to this dealership, on a Saturday (my only day off). The sales person, Camren, initially asked if the dealership could see if they could beat my pre-approved offer. I told him to go ahead and see what they could do. He came back to the counter and said the finance staff hadn't run my credit but said they wouldn't be able to beat what my bank had offered. He then gave me an "out the door" price that included several rebates and cash allowances. I filled out the pre-approved check with the price, VIN, etc. I went back to wait on the finance department to finalize the paperwork only to have them come out and tell me that one of the $2500 rebates required me to finance with them. As I mentioned above, I had already put the originally agreed price on the check. This was at 3:30pm on a Saturday. No way I can drive to the bank and get a new check on Saturday - they were already closed. Their offer was to hold the car until Monday so I could go get a new check. When I mentioned there was no way I could come back before next Saturday, they said I could "finance with them and then immediately refinance with my bank." Sorry, but that makes it a used car, which generally carries a higher interest rate from my bank. That also would likely create a hassle with two back-to-back title transfers within 30 days. Not exactly sure how that is a professional or competent recommendation. To see what kind of offer they had, I let them run my application for financing with them. They came back with a rate nearly double my bank's. I left without purchasing. Now I have to waste time getting a new pre-approval check from the bank so I can take my business elsewhere.

I got my wife's car serviced her and the service was great. Ask for the service Director Dusty for…read morehelp and to get a loaner. They also got her recalls done while it was there.

1 year ago my Silverado was brought here by Cody Skelton in Henrietta, it took 2 months for them to…read moreget it back to me, they supposedly rebuilt my transmission and since the day I got it back I have issues. Starting with the rear main seal not being replaced, I leaked fluid immediately. Since then I have had constant trouble, slipping and transmission failure. I'm now stranded with less than 50k miles on a rebuilt transmission that cost well over $4,000 to rebuild. Not to mention the fact that his warranty is only good if you bring it back to him. Go elsewhere and save the headache. It's time to retire Steve.

Terrible work on my truck. Kept it for months on end and kept giving excuses as to why the work…read morewasn't done. Then when I went to pick it up everyone was RUDE! Then the same problem reoccured

Called to make appt and was able to get my car in quickly. I Dropped my car off for a clicking…read morenoise. Within a couple hours they diagnosed the problem and ordered the needed part. Got part the next morning and had it fixed and ready to go before lunch. Prices are reasonable and they Fixed it right the first time!! Definitely would recommend!

I have used Southwest Automotive for years. Danny and his team have been kind, professional,…read moreefficient, and trustworthy in my dealings with them. On one occasion, I took my daughter's car in. Man, it was running really rough! They could have told me something was wrong with it, and it would take a gazillion dollars to fix, but they did not. Danny called not but a couple of hours later and said it was ready to be picked up. When we got there I was preparing for some astronomical bill. However, Danny said it was just a little vacuum hose that had come loose, he put it back on and it purred like a kitten. When I asked how much, he said NOTHING. He did not even charge for the time it took to find the problem like most other shops would. Thank you, Danny, you're fantastic. I tell everyone who asks to use your shop?

Misdiagnosed. Wrong repair. The first thing that comes to his mind is the problem. He doesn't check…read moreit out. Sends you away with a false diagnosis and charges you high dollar.

2016 Volkswagen leaking coolant charged me $627 to replace the radiator and fill it up with fluid…read morebut not even two days after having it coolant light started coming on and even after they replaced the radiator it was still leaking coolant so they didn't even check the lines or anything like that just slapped anew radiator on there and charged me for the fluid which I already had in my trunk. They did not diagnose my vehicle properly.

Great experience here. Came to replace my Ford once it hit 100k because I was not wanting to do any…read moremore expensive repairs, and wanted a more reliable car company. Didn't really know exactly what I wanted and def didn't expect to get a car on the first day of car shopping, but they happened to have the perfect car for me newly in stock. Aaron Matthews was a great salesman, not at all pushy, very knowledgeable and answered all our questions (and my husband knows a lot about cars, so the questions were not always basic). I love the brand new building and the luxurious bays that allow you to explore a car in the A/C. The manager was very reasonable to deal with, he worked with us on the price and gave us a fair trade in value. Even Parker in the finance department was pleasant to work with. I just love my new car, the grand Highlander hybrid max platinum is so fun to drive and feels much more luxurious than I expected. Lots of power and very pretty car. Would definitely shop here again.

Very disappointing and concerning experience with the Toyota service department in Wichita Falls…read more While traveling through the area, I discovered a 3.5-inch nail in my passenger-side rear tire, which was rapidly losing air. I stopped at Toyota because I still had a three-hour drive home. The technician inspected the tire, located the nail and leak, and told me the tire needed to be replaced. When I asked if he could put on my spare, I was instead told he would add air to the damaged tire and that I could drive home. I was then sent back onto the highway with a tire that was actively leaking air. This was an unacceptable safety risk, especially with my child in the vehicle. Thankfully, I was able to get the tire properly addressed before continuing my drive. I believe this situation was handled very poorly and hope Toyota management reviews the service department's safety procedures and decision-making. Customer safety should always come first.

I brought my 2015 Cadillac by for annual maintenance. The maintenance was done with no added on…read moreextras that the dealership always tries to sell me. Thanks for the quick and reliable service without the overselling many others try on a 69 year old woman.

I have used Texoma Fleet for a few years now and have had nothing but 5 star experiences. I had a…read morefriend go by there for some repairs on his vehicle, not realizing that his car was still under warranty. They informed him that he could take his car to the dealer and get it fixed for free rather than rip him off for repairs.

I recently bought a used 2017 Chevrolet Tahoe from Lipscomb Chevrolet, and the experience has been…read moreextremely disappointing. Not long after purchasing I had to replace the water temp sensor. Now, there is a message to service suspension system. Our salesman Drew said that we could make an appointment and they would take a look at the shocks that they replaced to see if they were faulty. I contacted the service department to make an appointment and they told me I would have to leave my vehicle there for a couple of DAYS. I told them that this is the only transportation that gets me to and from work that I would need a loaner vehicle. They said that they are booked out months in advance for loaner vehicles that I should contact my salesman to see if he could put me in a loaner vehicle. When I reached out for help, my salesman, Drew, told me that his manager said I bought a used 2017 vehicle and that they "can barely get customers who purchased new vehicles into a loaner." That kind of response says everything about how they treat customers after the sale. It's frustrating to spend this much money on a vehicle and get no support when something goes wrong--especially for work they've already done. I expected better accountability and customer service. If you're considering buying here, be cautious. Get everything in writing and don't expect much help once you've signed the papers.

This is a long, but thorough review! I will give you the basics. Made an appointment and a few days…read moreprior to the date my car died on me in Dallas. My engine was hot and sluggish going up inclines. I turned it in and it took 16 days and cost me $3,646.40. They gave me a gray Chevy Spark loaner and it died on me while out with my kid. Colton came and replaced it with an all electric vehicle, that only had 190 miles that I could use, but I have 3 jobs. I gave it back, since my car was not fixed then got another car for the time being. While my car was there with my custom paint job, bird poo and feathers cooked on the paint job due to it being parked under bird areas and not being covered. I still have not been able to get all the feathers out of my paint job. Once my vehicle was "supposedly" fixed. I was told the 150,000 mile check up, flushed my coolant systems, new hoses, an oil change and cooler kit cost. $3,646.40. Now the sad part was I paid $1981.00 in labor alone and about $1,000 in parts. I had my car 2 days and it died on me again while I was at a convention in Dallas 230 miles away from the dealership that said all was well. I had to figure out how to get it back to this dealership on my own. August 21,2024. On 26Aug24, I brought my car back since it died on my and the issues was the same. I paid for things in my car and almost 2K in labor and my car was still broken. This time they had my car for 1 month and this time said it was my alternator and my battery was low. Well if paid for inspections and diagnostics. The first time I brought the car in yet no one noticed something was wrong with my alternator so say so after $2000 came out of my pocket told some basic things that should've caught the first time and cost me a third of the price to fix. At this point I was beyond stressed, disappointed, and in a financial bind. This time the new total was $1,046.04 . Labor cost me another $355.00 and parts $608.86. My car sat in the dealership yard for 1/2 a month again, I did get a loaner, but just needed them to fix the car they misdiagnosed the first time. The service department staff was nice, but I did have to call and figure out the status of my vehicle a lot the second time around, which is not great. I drove by multiple times and noticed it was parked in the same spot. Due to it sitting the hot Texas sun for about 2 months not covered. When I got my car back all of the window tint in the vehicle was warped due to the heat. Now it must be replaced. I was driving and maintenance code 82 popped up on my dash . I do not know what could be the issue now, since I have this dealership $4,692.44 in less than 2 months for an older vehicle that should have had all the systems reset after the 150,000 mile maintenance I completed the first time. Herb Easley has quicker turn around and can be cheaper, but Lipcomb has better customer service, but may have your car longer or not find the issues. Since they service the police cars in town it does slow down the maintenance department. I come from a family of auto mechanics, and I feel like this situation could have been quicker, cheaper, less stressful if this business would have listened to my concerns and issue about the vehicle when I brought it in the first time. Hopefully this cold 82 is something simple because I have not one more pennies to give this dealership