im schedule tomorrow 10/30/25 to have warranty work done. I also need me wiper switch changed. I…read morehave been calling since 10/28 for an estimate to do it all at the same time but have not had a return call! I've left 3 message for the service manager with no response. Yesterday the receptionist left a message on his computer to call me ASAP. Still no response. Now I'm questioning to take my VW to them for recall work or just take it to the metroplex! Either way very very poor communication with them.

I made an appointment because the fluids were LITERALLY dripping and making my car smoke before a…read morelong trip. The diagnostic was $155 without any fixing of my car. It was spilling fluids when I picked it up after they gave me a $800.53 quote and didn't have to parts to fix my car. I really can not stand bring my car here, because they make your wallet bleed with labor alone it was 1/2 a G... I took it to a local man who fixed it in 2 days without holding my car until parts came in while they didn't have loaners and it cost me less than $400.... Craziness

Kell Auto Sales has a great selection of vehicles! If they don't have it on the lot they can…read morecertainly find it for you! Great People, Great Customer Service! I would highly recommend them to anyone looking for their next vehicle!

ty and sunday always have served me well ive been financing cars from them for over 4 years know i…read moreand appreciate the experience

Great experience here. Came to replace my Ford once it hit 100k because I was not wanting to do any…read moremore expensive repairs, and wanted a more reliable car company. Didn't really know exactly what I wanted and def didn't expect to get a car on the first day of car shopping, but they happened to have the perfect car for me newly in stock. Aaron Matthews was a great salesman, not at all pushy, very knowledgeable and answered all our questions (and my husband knows a lot about cars, so the questions were not always basic). I love the brand new building and the luxurious bays that allow you to explore a car in the A/C. The manager was very reasonable to deal with, he worked with us on the price and gave us a fair trade in value. Even Parker in the finance department was pleasant to work with. I just love my new car, the grand Highlander hybrid max platinum is so fun to drive and feels much more luxurious than I expected. Lots of power and very pretty car. Would definitely shop here again.

If I could give zero stars, I would. This dealership is the pinnacle of incompetence and has a…read morestaggering lack of respect for its customers. I scheduled a critical fuel pump safety recall 25 days ago through their system after receiving an email of the recall on February 2. I live over 100 miles away. I drove an hour and half one way--over 200 miles round trip--only to be told upon arrival that they "don't have the part." Think about the level of laziness required for that to happen. They had nearly a month to check their inventory or pick up the phone to save me a 200-mile trip. Instead, they let me drive across North Texas for a repair they knew they couldn't perform. They didn't just waste my time; they wasted my gas and left me on the road in a vehicle with a known safety defect that they were too disorganized to fix. If you live outside of Wichita Falls, DO NOT trust this service department. They will happily watch you drive hours for nothing because they are too incompetent to manage a calendar or a parts shelf. They clearly do not care about your safety or your time. Absolutely disgraceful.

I'm writing this on behalf of my brother and mom, who purchased a Chevrolet Silverado 1500 here…read morewhile I coordinated things remotely. Overall, it was a decent experience. Jarroll was helpful and made the buying process smooth, and they're very happy with the truck. The financing portion took a bit longer than expected, but everything came together in the end.

This concerns the service department. Called and got an appointment three days in advance. When I…read morearrived at the appointed time the tech asked if I had an appointment and I told him I did, he wanted to know how I got the appointment and I told him over the phone. He then informed me that they didn't have it in a tone that indicated I was lying. I showed him my phone with their conformation. He shrugged as if it wasn't a big deal . He had an attitude that was not customer friendly. I got a ride with their shuttle and received a call from them two hours laterbut could not get to the phone so I called them back and was put on hold repeatedly. Finallly they told me the truck was ready. Poor customer service. I will go to Burkburnett next time

Well, I will start off by saying what a difference a year makes! My mom wanted to trade her car for…read morea new one and thanks to the manager working out the numbers and Dinh's expertise, she was able to drive the car she wanted off the lot. Also a big thank you to Chace the finance manager!

DO NOT PURCHASE A VEHICLE FROM HERE !!!!…read more these people played on my mother's desperation and lack of transportation to sell her a car that broke down in 1 month. It was a van for 11k that needed 9k worth of work to not kill her while she drives for work (Uber) , they sold a crippled elderly woman in need of a car and honesty and help a car that made her life worse and more difficult than it already was. They never gave her the "AS IS" paper work or told her it was in bad condition! They promised her this car was in good condition. She let them know she was going through a lot! And just needed a break through and they made her think this car was going to be her saving grace and they SOLD HER A LEMON. She even paid for inspections on a car and was told this one passed inspections by online manager Jessika Springer and she never received that paperwork which was supposed to come with the tags. My mother let everyone there know she had just been in a drunk driving accident a few months before while driving for Uber and was still recovering from injuries. They assured her it was a good car and in all the pics the car looked ok. When it arrived the cosmetics were clearly edited out of the pics she was receiving. The alternator in this car had to be replaced 1 month after purchasing ?! These people will pick the car they need gone the most and in the worst shape just to get it off the lot and take it to you and then say it was AS IS after you've already paid and signed for it. Please do not buy a car from here. Keep searching and by all means do not allow them to deliver a car to you. That's how they took advantage of my poor sweet 62 year old mother who was really thinking she was getting a blessing based on what she was told. These people made her already painful difficult life so much more difficult. Keep looking don't buy from here. Or lease! These ppl are liars and cheats. The owner Brenda Patterson knows all about this too. Signed a hurt and concerned daughter

I have Purchased two trucks in the last two months from joe. The first one was a super super clean…read moreirreplaceable 2007 Silverado with very low miles. Someone hit me head on and I had to find a new truck. Joe went out of his why to help me get what I need from the insurance company and then helped me into another super clean and low mileage crew cab. I recommend to anyone to go see joe if they are looking to buy a used car.

Elrond (Sales Associate), Matt (Sales Manager), and Ahmed (Finance Manager) all were incredible and…read moremade the process of both trading in a vehicle and purchasing a vehicle extremely easy. The entire process was quick, painless, and easy, and they were flexible and honest about pricing and payments. Would highly recommend

Great service dept but you may have a long wait for oil change . The 2 ladies at front desk were…read moreawesome