I would never recommend this veterinary clinic after what Dr. Rice did to my pup. My dog was experiencing blood in his urine, and after his initial examination, he was scheduled for surgery to remove multiple bladder stones. During the procedure, Dr. Rice discovered that the stones were no longer present. What is most concerning is that the surgery was performed before taking a routine X-ray to confirm the stones were still there. Had an X-ray been taken before surgery, it appears the absence of the stones could have been identified and this invasive procedure may have been avoided. As a result, my dog underwent a surgery that I believe was completely preventable. This experience left me extremely disappointed and concerned about the standard of care provided. read more

always caring and considerate, have had all4 of my adult life dogs with these wonderful people for over 35 years, and they have always been treated with compassion love. During one unforgettable incident Dr. sammons even considered allowing me to spend the night in a cage with my border collie after emergency surgery from a dog attack read more

Willow Creek Veterinary Center has been a true blessing during one of the most difficult chapters of our lives. After a disappointing experience with another local clinic, we found Willow Creek--and from our very first visit, we were treated with compassion, respect, and genuine care. The entire staff made us feel like part of their family. We were never rushed, and every visit was met with patience, kindness, and professionalism. Dr. Bricker's expertise and thoughtful approach in diagnosing and treating our beloved dog, Oliver, gave him comfort and an extended quality of life we will always cherish. Her care allowed us more time with him--time filled with peace and dignity. When the time came to say goodbye, Dr. Mullikin and her team handled everything with such empathy and grace. They turned an incredibly painful moment into one that felt calm and respectful--something we didn't know was possible. Their presence brought us comfort in our grief. We are forever grateful to Willow Creek for the extraordinary care they gave to Oliver and the support they offered to us. It's clear that this is not just a veterinary practice--it's a team of people who truly care. Thank you from the bottom of our hearts. We continue to use Willow Creek for our other dog. They have fair prices and always get us in quickly with their extended hours. The front desk staff is friendly and helpful. read more

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When I shared this experience of mine with another Vet, they were kind enough to explain that my girl, senior kitty, was merely dehydrated. This is why they had trouble getting her vein for blood. The Vet went into more detail and explained how simple her case was. Makes me so irritated we didn't go elsewhere. Always go with your gut instinct people. A note to the vets there: When putting an animal to sleep keep your noses out of a person's last minutes with their baby. How rude. read more

Customer service is horrendous. Policies are ridiculous. Overheard staff, lack integrity by saying to another customer, "we just work here. We don't make the rules." People are confined to cars in freezing and or extreme heat weather conditions to wait for staff to answer phones, permit access, etc. (despite hypocrisy in teachings of not leaving animals in the car during same types of conditions). Seeking recommendations for new vets in local area (due to cat getting car sick while in distance transit.) Please share your recommendations so we can transfer before our cat's next annual appointment. read more

Willow Creek Veterinary Center - Excessive and unnecessary policies. - Veterinarians Near Me - Reading, Pennsylvania

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Called and spoke to receptionist about my dog have a broken canine, they proceeded to schedule an appointment for a first visit and stated they would schedule a follow up appointment for the surgery. Fast forward to the first visit, they took TWO SECONDS to look him over and said they couldn't do the surgery but will refer us to someone else! Instead of telling us over the phone of the other dentist that actually works on the canine tooth. Took them longer to get the discharge paperwork than to see my dog. Had to pay $89 for TWO SECONDS! This place sucks I highly suggest not going here. read more

The crew at willow creek are awesome, the care, cost, and concern are 1st class with Dr Lucena. No other veterinarian practice will have the chance! Thank you Willow Creek! You guys are the best! read more

Willow Creek Veterinary Center - My 2 beautiful cats are under the care of Dr. Jose. - Veterinarians Near Me - Reading, Pennsylvania

This vet send me away with a large bill and no answers for my Great Dane puppy. They could only tell me that the X-ray that they took was not normal. They really couldn't elaborate on what was wrong. They also told me my puppy had a infection and sent me away without the proper treatment. I understand that they didn't feel like they had the expertise and tools to deal with her. They told me to make an appointment with a specialist and they were all booked out three months. BUT I took her to a different vet practice and that vet was able to tell me exactly what the problem was after performing the diagnostic X-ray. She gave me antibiotics for the infection and provide me with resources for her condition. Just like humans....advocate for your pet! read more

I have been a client of willow creek for 20 + yrs and they are the best veterinary hospital we are lucky to have such great vets, they have always taking great care of all our animals over the years. And all the techs and staff are wonderful they really care about the animals read more

They let me and my dog go after my now wife left them a bad review. If you aren't knowledgeable enough to read an X-ray, then you shouldn't be caring for anything, let alone animals. Care was always mediocre at best. Overpriced compared to where we go now. Our new veterinarian is far superior to this dysfunctional organization. She calls to check on our dog and to answer questions if needed. She is kind and praises the hard work we put into caring and loving of our 4 dogs. If you love your pet, don't bother with this place, no matter how close it is to home. read more

It has taken me a while to be able to write this. My cat went to willow creek for 17 years (only vet she was ever at). She passed away on 9/16/19. It was a very hard thing to watch she suffered. The vet on call that night would not go back in to help end her suffering (she said she just left and no one was there to help her). She had me on the phone two-three times for no reason (took 30-40 minutes to even call me back in first place). The vet had the nerve to tell me they offer cremation there before my cat even died. She sent me from Shoemakersville all the way to Lancaster Ave in reading. My indoor cat who hated the cage/car died between 183/ broadcasting road in her cage in the car. I would never use this vet again and I don't recommend anyone else does. read more

Nothing to say that is negative! Awesome care for my fur kids and for me ! Dr.Staver is awesome. She is excellent ! Jan at the front desk is awesome. I can't say one negative thing about this practice !!! read more

Willow Creek Veterinary Center - Veterinarians Near Me - Reading, Pennsylvania

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We have been to a half dozen different vets in our decades of dog ownership. We love and trust willow creek. Dr Z is passionate, kind, and offers excellent advice when tough decisions have to be made. Rates are fair and I never felt pushed into anything. Covid-19 protocol is completely contactless. Could not be happier. read more

Overall, this facility is fine. The receptionists and vet techs are helpful and accommodating. Most of the vets who work there show compassion for the pet and their owners. The only complaint is what they charge for meds, food and miscellaneous that we feel pressured to buy only from them. Often we go online and find the SAME product for half the cost. We don't mind someone making a living but to mark up the cost so high just isn't fair. And yes, we do have the money to afford our pets. We just don't like being taken advantage of. read more

I can't praise Dr. Bastian enough. After hundreds of dollars, three different vets, and countless visits she was able to diagnose our 10 year old cat with a nose polyp that had made him chronically stuffy and nasally. Up until this point, we had vets put him on multiple antibiotics, doing steam treatments and other medications to no avail. We were at our wits end and it took her all of 30 mins to find the issue and resolve it. Our boy is back to himself after months of being misdiagnosed and miserable so we couldn't be happier. Her bedside manner was great and the receptionists were all friendly/helpful. read more

Had a great experience. Very helpful staff and explained everything throughly! Will continue to use them.

In jan/feb 2016 the owner/veterinarian of this practice misdiagnosed my dog on a second opinion visit. Given the bloodwork, and other diagnostic information provided there was no excuse. The steroids prescribed by lucena were in direct contradiction to any proper medical judgement given the information provided. These drugs caused catastrophic damage to my dog causing him to develop diabetes and fall into ketotic shock. When contacted concerning my dog's failing health, I was further misinstructed by lucena; after several calls that were not returned in a timely manner. Finding my dog unable to move one morning led me to bring him in for emergency help (which I was charged emergency service fees even though the Dr did not arrive before normal operating hours). My dog spent several days at willow creek in a critical state under the care of Dr bastion. I believe Dr bastion took appropriate measures to take care of my dog, but used "donated" insulin (which i photographed due to my concern reading it on the bag) to attempt to rectify my dogs hyperglycemia. This had no measurable effect. While I found bastion to be a competent veterinarian, she failed to help my dog. After several days of my dog being in care, I was told to consider euthanasia. I did so, But decided to bring my dog home in the hopes I could care for him myself (absolutely the correct decision). Bastion attempted to utilize my own family to convince me to euthanize my dog, which I did not appreciate, and only served to firm my judgement. I was charged several thousand dollars for services rendered even though the services were only necessary due to the misdiagnosis. Upon bringing my dog home I cared for him using novolin n insulin acquired from wal-mart at a cost of roughly $24 a month (credit where due; this was suggested by Dr bastion) My dog responded almost immediately, and was back on his feet within 3 days. Since that time I have had to treat him for both his newly acquired diabetes, and also his underlying condition. But he remains in relatively good health and has retained his happy/playful personality. The only real praise I can give to this practice is the services rendered by the supporting staff. The veterinary techs at this practice were competent and extremely caring, I wish they worked somewhere else, so I could bring my dog back to them (I have never been to a veterinarian with better techs and I was extremely grateful for them). I would even still consider allowing Dr bastion to treat my dog, just not at this practice, or while associated business wise with lucena. read more

I have only been a client for the equine side, not small animal. The doctors have all been so compassionate, caring, and resourceful. The techs and office staff have been beyond valuable. We had two horses and have used willow creek for almost 2 years. For everything from routine shots, dentals, emergency calls, and end of life decisions, they have been knowledgeable and supportive. My scheduling needs were always well met, and pricing was as expected. We no longer have any horses, but if I get any more in the future I will be sure to use them again. My only regret is that I didn't find them sooner. read more

Very professional and friendly team! We have been going here for 10 years. They were so compassionate when we had to get our dog put to sleep. HIGHLY recommended! read more

Dr. Zaruski of Willow Creek Veterinary Center is the best!! She took care of my dog, Abby, for many years. She is a very professional and compassionate doctor. She always tries to do what is the best for the animal and the owner. She is very thorough, spends the time she needs and listens carefully and explains all the options. She is very friendly and respectful and takes into account both the needs of the animal and the owner. HIGHLY RECOMMENDED read more

On Saturday April 16 my dog was attacked by a Roteweiler we were at a local campground and this facility was the closest, he had five puncture wounds and one of the wounds on the upper leg had a ripped muscle sticking our the Vet on duty looked at him not even ten minutes said she had to get an estimate for surgery, ten minutes later she hands me the estimate 1313.00, my husband said he would pay $500.00 down and Monday when the bank opens he would pay the balance, she said before they operate on our dog they would need all the money, so if you go to this Veterinary Center weather your little fur baby is bleeding chances are they could bleed out till you take them too your regular Vet, which ours was in Quakertown, they never even shaved his hair to really look at the wounds, it's all about the money, not even a pain pill for our little Ben, and our ten minute visit cost us 220.00 which the rude Vet said make sure you stop at the front desk before you leave, it caused us more delay read more