First, if you get towed by them. It's 90% more likely to be requested by the police. Which means it will be expensive. If you call directly, they will tow your car for a good rate. Police rates pay for an overall service. They must provide a LOT of equipment to handle anything, which means the rate doesn't pay for 1 piece of equipment, it pays to provide a police contract worth of equipment. Hope that explains it better. Good Company read more

Got in a accident and the police called them for towing services(for both cars), moved my car some 1.5 - 2 miles to my driveway, they wanted to charge me $460!!! It is partially the police's fault, as they didn't communicate the potential excessive fee and should have told me that I should call my insurance towing company. You have to be vigilant even after 'surviving' a car crash... read more

Great service! They were to me in about 30 minutes and gave me a ride to the dealership. My driver was careful to not mess up my driveway and super friendly!! My go to towing company from now on! Thank you for the ride and great friendly service! read more

Willow Spring Towing & Recovery - Towing Near Me - Fairfax, Virginia

I'm not sure why the poor reviews, I got a pretty bad flat tire and needed to tow it to the auto shop. These guys towed my car during a pretty busy traffic day in what felt like minutes. Drove me to the auto shop, dropped me and my car off no problems, sent me and invoice and they were on their way. Towing is such a headache but at least they made it bearable. Thanks for your service, Joey!! read more

This place will rip you off!! Do not allow anyone to call this towing company for you or don't allow yourself to be suckered in to using them at any cost. They charged me $1,419.00 for a tow to their faciity including charging me $85 a day, $250 recovery fee, $159 admin fee and $371to have it towed 6 miles. Not to mention how rude and unprofessional they were to me and my wife, he wouldn't even look me n the eye when he told me the cost. read more

The towing associate who picked up the car was nice and compassionate at the time of the accident. After the accident, we reached out to the towing company and they informed us that the car was towed from Chantilly to Fredericksburg. I drove to Fredericksburg just to find out that the car was towed to Waldorf and the towing company should know. Don't use them unless you have an accident, but don't expect to encounter people who care about their customers. read more

illegally snaching vehicles. crooks. aaa was on the way to tow my vehicle on side of the highway i66 and they snatched it 15 mins before aaa got there for my car and said there's nothing they can do it is what it is and only way to get the vehicle is to pay $320. do not call them as its the same as calling a car thief to steal your vehicle!!!!! read more

Do not let them pick up your car. They will threaten you when you go to get it and try charging exorbitant fees. They are crooks

I would never recommend this place. I got into an accident couple days ago & I only left my Vehicle ONE NIGHT ! And they charge me $580. Of course they are buddies buddies with FairFax County. Do not call this tow company they just stealing your money. read more

I have to leave my car on the side of a quiet road. Because was unable to drive, I made sure was correctly park on safe side, I'm a tax payer for Fairfax county va, and I know you don't get tow unless your car is abandoned for more than a week. So when I stop by today I could find it my fist though was it got stolen, but I called just in case I call the police and they told me that it was towed by willow springs, but it wasn't any reason for tow in their records, so I called willow spring and told police dispatch ordered, but when I told them that the police have no records, they hanged up on me, I was back and for between the police and willow for hours, very rude people their way or the highway they have your car and the bill increase every day After paying 270 dollars and get my car damaged I got my Jeep back Don use this their service is just bad business. read more

2009 had my Van towed from a public library just brought it back from CT. Had belongings in the van laptop some clothes gym equipment. Had temp tags on it for transportation purposes. Title and everything was in the car. Called fairfax police department went to establishment to retrieve it no where to be found. Cops threaten to lock me up if I didn't leave. Willow towing is the worst towing company on the east coast read more

I needed my car towed from a dealership to a different garage about less than 5 miles away (but during rush hour). I called and luckily they had someone available right away. The tow driver, Alex, was very nice and very patience because it took a while to return the loaner car to the dealership and they didn't even have my car out of their garage yet! Alex was very patience and understanding and did not complain once. Thank you Alex, and Rob who answered my call! read more

They towed my car after an accident without giving me a choice since I was sitting in an ambulance. They charged me $580 for a day of storage and the tow. That would have cost under $300 anywhere else. I will never, ever use these ambulance chasers again. They are the worst. read more

These guys towed my motorcycle after an accident. Insurance picks the bike up only to discover my $300 running lights were stolen by these criminals. Fortunately, I had pictures of the bike as they towed it, but these guys will steal from your vehicles. They also charged $350 for a motorcycle tow, criminal in itself. These guys should be in jail. read more

Beware!!! If it was possible to give 0 stars I would! One of the tow people threw trash at my car and laughed and ran away like it was a joke or Dare and then proceeded to block me in!! Worst experience ever!! If you can please go anywhere else!! This place is horrible!!! read more

I wonder why the government still contracting this place? I understand that willow spring towing was ordered to tow my vehicle from the street due to expired inspection. But how about putting back the drive shaft to where it was??? I asked them to put it back so I can drive it back home, the answer was No: bring your mechanic or do it yourself!!! Horrible people, no humanity! read more

If I could give this place a 0 star rating I would do it in a heartbeat . I have gotten my car towed here twice due to my car getting into a car crash and twice has my shit been stolen here. The first time my vape and my sunglasses were stolen here and I remember the manager telling me that he trust his employees and they have cameras everywhere and it's not something they would do. I could not prove that they stole it. I recently got my car towed here again and I learned from my mistakes, so I took pictures of my car and my belongings because I had to take two trips because I did not have room to transfer all my belongings in one trip. I came back the following day and next thing I know was that my subwoofers where takin out of my car. Thankfully I took pictures and I got my subs back. I highly recommend if you can to take pictures before you come here . I have had my brother have bad experience here with his shit taken out of his car and if I got my shit stolen here both times that I have been here, most likely your shit is going to be taking out of here as well. read more

Willow Spring Towing & Recovery - Towing Near Me - Fairfax, Virginia

Amazing service. Genar just towed me when my car died in the middle if rt 29 where there was nowhere to pull off. he got me through a very scary experience and i am grateful for him and willow spring for being there when i needed them. read more

I would give a zero if I could. Theirs was the most disingenuous, rudest, and nastiest service I have ever received in my 55+ years of life. While I tried to discuss the price increase I faced between calling on the phone and showing up in person, an insolent staff member argued with me, turned his back on me, slammed the door in my face and made me wait outside. Later, another person I'm told was a manager showed up with a "scr*w it" T-shirt on and further berated me as I attempted to pay. His shirt was a clear indication of what they do to customers. He was as rude as the other man, interrupting any question I tried to ask and threatening to hold onto my car. (Another gentleman there commiserated with me and said that he has observed their nasty behavior on numerous occasions.) Finally, they sent their mid-sized dog out to growl at me as I waited for my credit card receipt. You hear about people like this, but it can be hard to believe until you come across these guys. Avoid if at all possible. read more

I wouldn't let them tow my car again if it was free. Very rude, very disrespectful and not helpful at all. This establishment is the essence of dishonesty. read more

Horrible service and the most expensive company I have ever seen. The truck driver lied to me. Driver told me that there is no charge if he will tow my car to their facility as this is per state regulations to clear the high way, when I went to pick the car, they charged me $405. Never to use them again read more

My van broke down at my daughters school in the pouring rain and I had this company come tow it to the Chrysler dealership. The guy showed up within the hour, was extremely courteous and helpful, and towed my van to the dealership with no problems. Pricing was fair and well within distance and reason. I would absolutely recommend this company for towing needs! read more

My personal experience in dealing with these folks was SHOCKING. Although the people were pleasant speaking, Approximately $750 for a tow from accident site to storage lot - just a few miles, 2 days charge of $75 per day, even though it had only been there 24 to 25 hours and then another charge to tow to body shop - total bill just over $750 - seems very high compared to another services I have checked. In speaking to Kyle, one of the managers, he took the time to explain the cost and how that is pre-negotiated with their county contract...so even though there is no break for the cost paid, at least I feel better about why it is what it is....so expensive. Thanks Kyle. Jim C. read more

Clearly, if you need to call someone to come and tow your vehicle, you are not having a good day. For the most part, any scenario that I can think of for seeing these guys means that you probably won't be in a good mood. Given the circumstance of my need for a tow, the team at Willow Springs made it suck a little less. The representative that came to the scene of the accident was professional, courteous, and knowledgeable of what needed to be done. He ensured our comfort in the truck while we drove back to the yard with him. Once we arrived at the yard, he dropped us off by the door to the office and gave us a quick run though of what we should expect from that point. There were several employees inside the office, though I primarily interacted with two - both were very nice as they helped walked me though the necessary paperwork. They also provided me with "as many bags as I needed" to get my personal belongings from my vehicle... I even returned a day or two later, without any issues or grief, to get one last thing that I forgot. I imagine this crew often sees a lot of ugliness in people; in my experience with them, though, every person I interacted with at Willow Springs seemed to be considerate of the fact that my day sucked. If I find myself in need of a tow in the future, they will absolutely be who I contact. read more

I have written my story and created a petition here https://www.change.org/petitions/virginia-state-police-and-willow-springs-towing-give-me-my-car-back because of this tow company. If you have ever felt that you have been taken advantage of or treated poorly by a tow company please sign this petition and share it with others. I am trying to get my car back. read more