On 1/2/26, we noticed that our five-year-old dog, Lexi, wasn't herself and that something seemed off. We took her to our veterinarian at Willowbrook Animal Hospital in Fairfield, NJ, where she was seen by Dr. Ilka Bott-Wentworth (Dr. BW). After examining Lexi, Dr. BW told us that she had injured her back. She prescribed medication and advised us to monitor her closely. By 1/6/26, we noticed that Lexi had begun dragging her back right paw. We immediately reached out to Dr. BW, who recommended that we take her to Eclipse Emergency Hospital. Throughout this time, Dr. BW constantly checked on Lexi and truly went above and beyond her duties as a veterinarian. She also communicated with Eclipse Hospital and checked on Lexi. Dr. BW spoke with the doctors there to see how she was doing. I would highly recommend our veterinarian, Dr. Ilka Bott-Wentworth. If it weren't for her quick action and dedication, Lexi could have been paralyzed if we had waited. The care and love she showed Lexi were truly above and beyond expectations. We will forever be indebted to Dr. BW. read more

Willowbrook Animal Clinic - Veterinarians Near Me - Fairfield, New Jersey

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Trust the 1-star reviews! Be very skeptical of the 5-star ones. This is an old school, traditional vet. We decided to try this vet after receiving a "Welcome to the Neighborhood Coupon" for a free exam and nail trim. The vet assigned to us on 3/7 was Ilka Bott and the assistant was Larissa. We brought in 2 of our cats, but the "exam" lasted less than 2 minutes for each cat, and they never did the nail trim for one of them. One of our cats became distressed during the visit, and despite us specifically asking them not to touch his belly, they did anyway; causing him to hiss. Instead of handling the situation with care, they quickly shoved him back into his carrier and ended the exam. What's even more concerning is that after expressing our concerns the day of, the only response we received was an invoice for an expensive surgery; with absolutely no explanation or discussion on 3/10. It's clear their priority is making money, not caring for animals. I'm sharing photos of my experience as a warning to others. Save yourself the trouble and find a compassionate, trustworthy vet elsewhere. EDIT (3/15): After emailing my concerns and posting my initial review on 3/10, I requested my 2 cats' medical records on 3/14. It was sent to me this morning and conveniently, they contained incorrect details that contradicted both my email and this review. They misrecorded my cat's diet despite specifically asking me about it (showing poor attention to detail) and told us she had swollen lymph nodes; yet the report claimed she was normal. The medical report states ("OWNER WAS RESISTANT TO SUGGESTIONS. explained to client that I had spent over an hour and 1/2 with them and politely explained I had other urgent cases waiting and needing my attention but that there is no charge for Meowy's appt. it would be a good idea to schedule an appt on the meds for a more thorough exam"). In reality, the doctor walked in on us and the vet tech and bluntly said, "I need this room now. You've been here too long," before rushing us out. Most of the visit was spent playing with my Toyger and asking questions they later failed to document accurately. The report's claim that we were resistant to their suggestions is simply another attempt at covering their mistakes. Their effort to disguise the truth with embellishments is not just misleading but also dangerous. I regret not recording the visit to expose their inaccuracies. The reports are unreliable that I can't even use them for future visits with other vets, despite having paid for the service. More examples of their negligence: - Their coupon had the wrong phone number- minor, but a red flag. If they can't even get their own contact info right, how can they be trusted with something as important as pet care? - The vet tech misweighed our cats and only corrected it after we asked her to check again. The owner urges unhappy clients to reach out but ignored me entirely. Don't bother saving face publicly if you won't stand by your word privately. Clown. Bottom line: They consistently overlook small details and are NOT trustworthy vets (cats specifically). read more

Willowbrook Animal Clinic - Veterinarians Near Me - Fairfield, New Jersey

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From the front desk, to the techs, to Dr. John and Dr. Joe, you can't find a better and more compassionate and knowledgeable vet! I have seen Dr. John before I moved to AZ, where he took such great care of my other Yorkie, Willow and now back in NJ where he is treating Guinevere. Everyone there is truly concerned with the welfare of your fur. kids. I wish I could rate them better than 5 stars, they are heroes in my book! read more

Willowbrook Animal Clinic - My fur kid - Veterinarians Near Me - Fairfield, New Jersey

I brought my senior dog for a routine physical to have her anal glands expressed and her nails clipped. I also asked if they could do blood work to so that we could renew her heartworm pills. My husband and I both took off from work to take her to the vet visit. When we arrived, a tech met us and said "This was only listed as a tech visit." She brought our dog in the back and came back about 10 minutes later saying that all she could do was the nails because our dog "squirmed" too much. She handed me a bottle of trazadone in the waiting room in front of about 10 other patients and and told us that we'd need to drug our dog the next time around if we wanted them to see her again. While we picked our jaws off the floor, we got a bill for $88 for the tech to clip her nails. We won't go back again. read more

We took our cat to him and he diagnosed her with Diabetes. We were told Diabetes is not reversible. After giving her insulin for some time we took our cat to another Vet and she was diagnosed not having Diabetes! And to this day she still does not have Diabetes. When checking for Diabetes they need to do bloodwork AND CHECk URINE. The insulin which was not needed caused her to become constipated so badly she was in the hospital for 4 days. Sometimes Glucose levels can be high from stress!!!!!! read more

My cat was having a winky eye when I got back from vacation and unlike most vets I called, Willowbrook were able to get me in the next day even though I was a new customer. They explained every part of the process and why they did something and even followed up with me a few days after to make sure my cat was doing okay, which was really nice! Since he was alright we rescheduled for a later day to do a more extensive checkup+vaccines so that I wouldn't have to come in several weeks in a row. read more

Wow... Blown away! Just returned from our first visit to WAC with my four dogs. INCREDIBLE STAFF. Everyone was attentive, caring and very efficient. Excellent communication. Dr. John was a breath of fresh air. He actually took the time to personally review the health for each of my dogs with me. My previous vet typically had a vet tech review the visit with me. Additionally, Dr. John offered suggestions that may ultimately bring the cost of care and feeding down as opposed to looking for ways to pad the bill with add on sales as some other vets tend to do. I can't even begin to tell you happy I am that I made the difficult decision to switch to WAC. read more

I have had so many problems with this vet its not even funny, but the icing on the cake for us was them sending home my clearly unstable cat. I took my cat in on 09/13/24 because she was constipated and I thought she had a stuck hairball. This was the first time this specific cat was seen by them or any other vet because she was very very aggressive. Because of this aggression she hasn't had an updated rabies vaccine in 4 years, but she was an indoor only cat so I didn't think it matter much. Clearly it did because this office refused to see her without one and if it wasn't for me telling them she is barely eating they would've outright refused her. I take her in and they couldn't do anything for her because she wouldn't let them touch her. I was sent home with hairball remedy, constipation care, and gabapentin and was told to come back on Monday with her drugged up to see if shes more calm if she wasn't they will sedate her so they can take xrays. Monday 09/16/24 comes and I drop her off, they automatically Dr. john tells me shes getting sedated but he will try to keep the cost down as much as possible, which I was more than fine with just wanting my cat to get better. They kept telling me they don't vaccinate sick cats, but kept making a big deal about her rabies shot, but I didn't think they would do it if she was sick. Later in the afternoon I get a call to pick her up and they tell me she has a slight case of pneumonia but they caught it early, so its not that serious of a case. They give me antibiotics pills/shot and told me I can come get her. I pick her up and the vet tech is down playing this whole thing telling me shes going to be sleepy for the rest of the day and to let her rest, but other then that shes good but if she gets worse to take her to a emergency vet (they loved to tell you that especially near closing time for them) and they also have her the rabies vaccine. I was taken aback but figured they wouldn't do anything to harm her. I get my cat in the car and immediately I notice shes breathing kinda labored but I trusted them they wouldn't send him a very sick cat just because they told me they don't have a overnight shift to watch her. I WAS VERY WRONG!!!! She got worse in the middle of the night, so me and my husband take her to VEG, but by the time we got there she was gone. While the vets there were doing CPR to try and bring her back they kept saying her pneumonia was way worse then I was told and her chest was filled with fluid. Its taken me 3 months to write something because the whole experience was traumatizing and I don't want them to do this to anyone else. AND to top it all off this whole experience happened about a month after our new kitten died because they missed the symptoms of parvo. This place is nothing but money hungry and saw a desperate young person willing to do anything for her cat and took advantage of me. read more

Hi I was in the Fairfield Animal hospital I took my dog there was not too nice taken for shot and one time and my dog was vomiting all day and finally went to Willabrook animal clinic which went to Willabrook animal clinic which Dr. John and the whole crew was so nice that took my dog will love and care and finally we create a bond with them my dog looks very good now he's in good hands grateful to Dr. John and the crew I highly recommend to everybody to go to this doctor is a really really really really really loves animals And he's a great doctor read more

Willowbrook Animal Clinic - This is how it looked my Chester first time he met Dr. John - Veterinarians Near Me - Fairfield, New Jersey

We've only been seeing Dr. John for a few months but I'm so glad we found him and his team! We used to take our bernedoodle, Luna, to another clinic in the area that was shut down. We moved her to Willowbrook Animal Clinic and it was the best decision for her and us! We have never had to wait more than 24 hours for an urgent appointment, Dr. John spends time talking to us about the details, and staff has been responsive through the app and text when we need receipts for insurance. Dr. John and his team are stuck with us (and Luna!) read more

Had teeth cleaning for my dog last week and before that i was very anxious because i know my dog will be sedated. But Dr. John reassured us he and his staff will take good care of him which they really delivered. Now my dog eats better, has VERY white and CLEAN set of teeth and no more fish breath! lol thank you very much Dr. John and to all the staff. They were even very kind enough to call us too and check on how my dog is doing which i feel doesnt happen very much these days when it comes to healthcare so i appreciated that a lot! More power to all of you! read more

I was new to the Fairfield, NJ area, and my 15 year-old dog had a health issue that seemed as if it could be serious. After spending four hours at the AERA Animal Clinic in West Caldwell the day before and still not being seen, Willowbrook Animal Clinic took me on short notice, and my dog's problem was solved in 15 minutes. I am 70 years old and have had many pets during my lifetime, and have spent many hours at animal clinics, but none of them provided as efficient, professional, and friendly service as Willowbrook did. They really came through for me, and I highly recommend them! read more

This vet only cares about money. His employees do not care about your problems or your dog's problems and they are very cold. Also we got one opinion from this doctor and then 3 other opinions from another doctor all weighing heavily against this doctor's opinion. I would definitely stay away. read more

I've been going to Dr. John for about 15 years. He's the best vet I've come across. I've went to others before and haven't met anyone that takes the time or has the level of care and concern that Dr. John and his staff do. I highly recommend him to anyone hoping to have a wonderful vet for their pet! read more

I can't say enough about this animal clinic. Went there for the first time with a kitten that I found which was very ill and they were amazing. I will be coming here from now on with all my pets. read more

The staff here is spectacular and very knowledgeable. I got a puppy a week ago which turned out to be a little sick and Dr. Simone was so helpful in getting our puppy back to health. Kept us up to date on everything we needed to do with many informative calls. Couldn't recommend anyone else in helping us help our puppy!! read more

I called the office at 5:10pm asking if the doctor could see my 2 cats as I was concerned that they were not feeling well. The office staff put me on hold less than 2 minutes and got back on the line with great news to bring them right in. From the time getting there and back home within an hour. Diagnosed, meds and one happy kitty mommy all were on there way to getting better. I would highly recommend this office. read more

Willowbrook Animal Clinic - Max&Scarlet - Veterinarians Near Me - Fairfield, New Jersey

I have been going to this office for 10 plus years with 3 different dogs. The latest visit was the worst, I brought my dog to have her nails clipped, I was called on the phone to pick her up as the technicians said they could not cut all her nails, to come back tomorrow and give her this medication to drug her so she was calmer. Came back the 2nd day for them to tell me they still were not able to cut all her nails even thow she was drugged and this time 2 technicians were handling her. NOTE we never ever had this problem before. The kicker of this story is they billed me for the 1st day and then double billed me for the 2nd day because they said 2 people needed to help cut her nails and the nails were still not cut, so you charge me double because 2 people had to work on her nails???? I asked to speak to Dr. John I was told he was not there and they will have him call me this was 6 months ago, I never got a phone call. 5 days ago 6 months later I received a bill in the mail for 68.00 for nails that were never cut a receptionist who told me off and in return I did the same. Learn how to control your employees and teach them how to handle your customers pets, it is just a nail cutting, so sad I am flabbergasted not only were they rude they lied about what happened with the dog to cover themselves up, and Dr. John condones this. Now well over 6 months still not a phone call from Dr. John. read more

I have dealt with many vets over the years,Dr John in my opinion is the best example of what a vet should be be He is kind,sympatetic,and empathetic,you can feel it, I recommend 100 percent read more

Dr John has been our family and friend's veterinarian of choice for over 30 years. We've found him second to none for 3 generations of our beloved dogs. His compassion to both you and your pet is only outdone by his advice and skills in bringing the best of health care to your pets. You won't be disappointed. read more

I don't even know where to begin with how wonderful Dr.John and his staff are. I have been going to this office for about 3 years and I have never come across a staff so dedicated to animals. To begin, it is a meticulously clean office. You would never know animals were in there as there is no hair, dirt, or odors in the waiting room or exam rooms. The staff is always courteous and friendly, and they go out of their way to make you feel like family. I also noticed that they never schedule too many pets at once which leads to smooth transitions of patients and not a million dogs barking at one another or getting anxiety before their appointments. Dr. John is so friendly and caring..my dog absolutely loves him and so do we! You can tell he is passionate about what he does! Finally, I absolutely love that after the appointment the staff calls to check in/ follow up on your visit which is something that I feel sets them apart from the other clinics in the area. So happy to have found Dr. John and his staff!! We love willowbrook animal clinic! read more

Thank you to Dr. J and the whole staff for giving my little Luca a fighting chance and for bringing Rocco back to his old self. I have been to other vets that only care about the money. Dr. J really does care about the well being of our furry family members. Thanks again!!!! read more

We and our pets have been seeing Dr. John for at least 20 years . He has always been unshakably knowledgeable and efficient as well as being most compassionate,as he passionately cared for all our animals ,he has cared for our dog Ralph and our cats Gus, Sadie and Chester ! He has treated these sweet animals with the love and respect that you would think they were his own pets ! We all adore Dr. John he is a knowledgeable Doctor but much more than that He is a Person who treats animals and people with a Great respect and Love ! He is one of those Doctors that make you feel like you have done the absolute best for your pet by bringing them to him ! You feel good about going there and sometimes when they have done all they can or there really is .nothing to do , They are compassionate and comforting and respectful of the animal as well as us and we truly truly appreciate that ! I don't want to leave out Dr. Antonelli because she also has been wonderful with our pets and is also a compassionate caring Doctor ! The entire staff at Willowbrook is sweet and caring ! Taking your animal here is the best thing you could do for your pet ! Thank you all of you at Willowbrook ! They have our hearts! read more

Dr. John is amazing!!! A wonderfully skilled doctor, and such a caring, kind soul with our fur kids. This is a top notch facility, and I highly recommend him and his staff! read more

A huge THANK YOU to Dr John and his staff for boarding Hershey this weekend! The facility is immaculate and the staff is very friendly! We utilize Willowbrook Animal Clinic not only for boarding but for medical care and could not be more pleased! I know that when I go on vacation I can enjoy my time worry free! I wouldn't leave my dog anywhere else. read more

I've taken my dog to plenty of vets before but have finally found Dr. John and his staff and have no complaints. Everyone there is so friendly and they really go above and beyond, returning your calls as soon as they can (even when they're closed for snow storms.) Dr. John has such a love for every animal he sees and it truly does show, staff included. Love those guys! read more

This place is great! My dog and I moved here last year from the west coast. We were recommended to Dr. John by a family member and him as well as his staff have been nothing but helpful. My dog will be 13 years old in a couple months, he's a German shepherd/ rot mix and he started having trouble with his back legs. Dr john was not only very caring but he gave me several options for my dog and he let me decide what was best for my dog and my budget. Him and his staff are very knowledgable, patient, flexible and they are always willing to answer any questions. I wouldn't take my dog anywhere else. read more

Willowbrook Animal Clinic is one of the best animal clinics I've bern too- the staff are really nice and helpful and I didn't have to wait that long for my dog to be sen. Dr. John is a caring doctor. He is very knowledgeable and very professional and he explains everything to us. read more

We've moved a lot over the years, and have been to a lot of vets, and this is by far the best we've ever been to. Doctor John is amazing. At our first visit, he spent about 45 minutes talking to us about anything and everything from the food we give our Bentley to his allergies. Each and every staff member is so nice and courteous, and they really care about your pets. The parking is great, there's a little dog park outside, and inside is clean as can be. I cannot recommend this place more! There is not a better place around. read more