Seriously, what is not to like about this place?! Someone asked me what my favorite part of my stay was and I really couldn't name just one - there are so many things i like to do here! First off, I had no idea there were 2 hotels at Viejas and honestly love the Willows Hotel & Spa, plus it's a 21+. When you walk in, it feels like a mini Vegas hotel. You go upstairs to the front desk and service was really great, from the check in process to the luggage assistance. But it's really when you get up to the room that is impressive; probably one of the nicer rooms that I've stayed in which a nice open area with a mini bar, desk and living room. The bedroom is in a separate room and much to my surprise, there was a special birthday setup on the bed for me (loved it!). And can't forget the extra large shower with rainfall faucet and all the amenities you would need. On to the spa. Amazing. While it's on the smaller side I had a great experience, from the attentive staff that made me feel welcomed to the massage and near-private hot tub/sauna/steam room and lovely pool area. It's adjacent to the regular hotel pool that you also have access to as well. If you get a service you can use the amenities all day with in and out privileges, such a nice relaxing day if you ask me. So while I'm limiting my review to the hotel and spa, the Viejas property has so much to do. The casino is a short walk from the hotel along with a variety of restaurants. The outlet mall is literally across the street and has a bingo hall and bowling and also had a seasonal skating rink. The golf course is also a drive down the road. In conclusion, I had a 5 star experience. I was sad to check out and I will be back for another stay! read more

See all

What an amazing experience. Best pedicure I have ever had. The staff here is professional and very knowledgeable about the importance of relaxation. Amazing massages, facials, dry sauna, wet sauna, and hot tub. Buy one service stay all day. Treat yourself to be "queen for a day" you're worth it. If they had six stars I would give it. read more

Willows Hotel & Spa At Viejas - Women's lounge. - Hotels Near Me - Alpine, California

Worse spa experience we have ever had and they never even called to offer anything Sycuan spa is way better don't go here

Let's start with this place is awesome sadly the pools are currently getting resurfaced so not a good time to come if you want some pool action . Service is great they treat you like a rock star the quality of the room is epic the gym is clean. 24 hour stop and go food station is super good gives you Las Vegas vibes in California Overall my stay was top notch ..... I can go to any casino or resort I definitely prefer viejas as my top spot here's some picture's if you don't believe me . They also a business center which is great to handle the Biz . Make sure you make a reservation this place fills up . read more

See all

************************UPDATE***************************** Going into day 4 now- I contacted management after they commented on my review the same day I posted this- they still have not contacted me back - took away another star now because this is absolutely NOT the way to handle a customer at such an expensive spa. The lack in professional management is most likely the root of all the issues at this spa - my recommendation? AVOID **************************************************************** We came in yesterday for willow spa treatments only, pedicures & massages. As first time customers here- we generally only go to Syquan Spa Ritual....We did not stay in hotel at Viejas. The Spa here is very clean, nicely decorated and on a Monday holiday (memorial day) not crowded at all. They do not allow spa day passes without purchasing treatments so this helps keep crowding to a minimum, this is a spa that is on the smaller side & for us we absolutely would not come on a crowded day to this small spa. Both saunas ,(wet&dry) are pretty small, but are amazing, they work awesome and very clean. Love the touch with Himalayan salts in dry sauna. Outside, there is a luke warm jacuzzi & large salt water pool. The outdoor jacuzzi has the seating and flooring texture of rough, spikey braille that's so severe, one quick movement the wronge way and it will shred your skin with cuts. My elderly mother had to avoid it for this reason & we only used inside jacuzzi. The indoor jacuzzi was very nice and clean and although it was chlorinated, the chemicals were balanced correctly and it wasn't overwhelming with chlorine. If you need any hygine products, bring it yourself- they dont even have basic offerings like sunscreen..... There are 3 reasons I'm only giving three stars instead of 5- 1) massages, while very very expensive are not worth the price. I've had better massages at family owned mom & pop Chinese TCM shops. When your masseur needs to be reminded to work the other side of your body in the same manner, it's not a $180.00 price-range-worthy massage. I find that when tips are written in price at 15% mandatory payment, you get mediocre service. I always tip way more than 15% but these massage therapist know the buck stops at 15% so they are definitely not on their 'A' game. 2) some, but not all employees act very unprofessional in spa setting. It was a slow day, one employee was hiding in shower stall playing on her phone- in a spa, where women are naked?! Wth???!!! Also, another employee with very, very long black weave/ braids was fooling around in the mirror inside spa guests bathroom for at least 15 minutes flipping her head upside down, twisting her hair, complaining about the new hair do being like 'a birds nest', ect, ect....so much for a 'zen' tranquility type environment lol... 3) pedicures were absolutely AWESOME, paid attention to detail, really did great on calluses removal, ect, but took FOREVER! THREE HOURS! Not the nail techs fault in anyway, she was very skilled, professional and talented but SHAME ON SPA MANAGEMENT for only having one nail tech 'on deck' when we are paying top dollar and the management is forcing her to do both of us at same time. Total BS for your employee and customers. In conclusion, will not use services here again and mom & I will stick to using Spa Ritual at Syquan. read more

See all

first time was beyond amazing. got the detox facial & my skin hasn't looked this good in months.

When our room at Viejas wasn't available to us, we were upgraded to a suite at the Willows Hotel and Spa. Upgrade indeed! We dropped the truck with the valet and were off to our room. We walked into a nicely appointed front room. To the right was a very nice marble topped counter and workspace with a nice office chair. It housed the mini fridge and the coffee maker and had a cupboard and dresser drawers built in. In the living area was a couch with a lounger type ottoman. There was a chair and ottoman by the window with a little end table next to the chair and a small coffee table in front. There also was a flat screen TV. The bedroom had two queen beds, two nightstands, a dresser and another flat screen TV. The bathroom featured double sinks, two closets and an epic shower with a traditional shower head and a rainfall showerhead in the center of the ceiling. I'd swear that the shower alone had more square footage than our entire bathroom at home! It even had a little nook with a built-in bench. We were sharing the room with another couple so I called the front desk for some additional bottles of water and more coffee K-cups. In less than 10 minutes there was a knock at the door. A staff member brought in a half dozen bottles of water and an entire unopened bag of about 15 K-cups. Wow! Plenty! The hotel was under some sort of construction or painting. Our view was completely obscured by scaffolding and plastic sheeting, so I cannot describe the view. My employer held our Christmas party at Viejas so we opted to stay the night. The room was $332 for the night (for a regular room, prior to our upgrade). In my estimation that's pretty steep for almost any room, anywhere. That's why we booked a double and split it. Also, they charged a $10 resort fee. Not sure what qualified as a resort amenity. The pool and hot tub were closed for the season. Every service that the spa has to offer carries its own price tag. Perhaps the gym that we did not use cost us the 10 bucks? A nice stay in a nice room and we really appreciated the upgrade, but north of $300 is too pricey for us for a night. Especially at a casino where we're bound to lose even more money. For comparison, one week later we stayed at the Marriott downtown in a room on the 16th floor with views of the bay, the Coronado bridge and into Petco Park, for under $200. read more

See all

I took my mother in law for a spa day and it was disappointing. The jacuzzi inside was cold and the one outside was even colder. The sad part is, I'm pretty sure both the pool and jacuzzi at the casino were hotter than the one in the spa. Stick with high-end spas = better service. #Burk Williams. Thank You for the reply, I don't think there is any need for a follow up. I just had higher expectations for the spa. They should start with making sure everyone has the best experience and maybe adjusting the temperatures of the pool and jacuzzi. read more

Amazing, luxury hotel nestled in the mountains of East County San Diego! Highly recommend

Very nice resort! Check in was fast! The young lady at the front desk was very nice. Room was very clean, quiet and comfortable. I will definitely be back soon! Only complaint is that the Pool closes too early and it would be nice if there was more seating in the casino lounge area where the band plays. There is very little entertainment at night besides gambling read more

See all

My first time staying here and it's amazing we have a king suite and the living room is perfect with a couch, desk, fridge and coffee maker, the bed is so comfortable with all the pillows, the bathroom has a shower to put 6 people in there, the front desk was amazing soo great I will for sure come again read more

See all

This review is for the spa :) First off how beautiful and esthetic is this whole place. I just love the decor and ambiance of the whole spa and Willows hotel in general. The smell walking in the spa is so inviting as well. Everyone was so friendly from checking in to Luz in the woman's locker room. The amenities were great. The outside pool area was closed due to construction but that's ok because it would of been too cold anyways. I took advantage of the sauna and steam room and throughly enjoyed it. Everything looked very kept and clean. I received a massage/cupping from Kwin and she was amazing! She was so sweet and the massage left me so relaxed! Also a facial from Dez and it phenomenal as well. My face is glowing and moisturized! She seemed very knowledgeable on all the products she used on my skin. 10/10 experience and service! Definitely will be back! read more

Despite a pretty bad first impression, I enjoyed my staycation time at the Willows Hotel. I won't go all into detail about what happened upon my check in, but I will say Tori was very professional and made up for their mishaps by placing some retention credits on my Viejas card. I had to be moved from my first room because their was no TV in the bedroom, but my suite was beyond nice. A huge shower and tub and can't forget about the Eastern King size bed, which I thought was quite comfortable. It would be nice if they had a microwave in the room for leftovers, but I survived. I actually had the buffet a few nights so no leftovers to worry about. I think next time I will stay there during maybe warmer months to take advantage of the pool area. Overall I had a very relaxing time. read more

See all

I want to give 1.5 stars but there is no option because the room was very nice and a great value but we had an awful staff member experience. We went to eat at the Grove steakhouse for my birthday celebration after arriving which was excellent, then went to check in at the Willows hotel at the second floor lobby around 9-10PM and the lobby person refused to check me in because as it was my birthday my DL was expired by one day, and would not give me any grace even after showing the license was renewed and valid through CA-DMV. So I had to drive three hours home and back to get my renewed license while my wife waited in the lobby where she was pestered by the same front desk person who refused to check us in not to close her eyes or lay down in the waiting area watching a movie while waiting for me even though she had to wait til 1am when I arrived back at the hotel. When I arrived around 1am there was a different lobby person and she checked us in quickly and without incident. The room itself after checking in was very nice and a great value as we booked through a third party, although we were too tired to celebrate my birthday or gamble at that point. The next morning my wife had a severe allergic reaction walking through the casino and we had to leave without gambling. read more

This review is for the day spa - Received a spa package for my birthday at Willows spa. Services I got were pedicure, manicure, express facial and 80 min massage. I arrived at 9:30 and didn't leave until 3:30. From my appoints to grabbing a drink at the pool bar, reading my book and laying in the sun, everything was amazing. I didn't realize this day spa was here. With my services I also had access to a sauna, steam room, jacuzzi, pool and relaxing swinging beds. Such a relaxing day. I'll definitely be back! read more

Willows spa decided to call me 2 days before my anniversary massages and said "there was a glitch in the system". I had the massages booked a week in advance. Then they told me that they could only give me 20% off and none of the times I requested. What a joke.. they didn't just find out about the glitch. Their manager was not helpful at all. I will no longer be going there. read more

I stayed at willows hotel and spa at viejas back in December and had the best staycation with my fiancé. We loved how modern and luxurious the rooms were and the size was also nice. I love that the hotel provides a washcloth for makeup removal also. We will definitely be back! read more

See all

This review is about Willows Spa and I don't have pics for obvious reasons. What I can tell you is that I've had the Hot Stone massage, Deep Tissue massage and the Signature massage. All were fantastic. Each time I've come I like how it wasn't crowded with loud drunk people. The workers are great here very professional. They serve fresh coffee tea or champagne if you're fancy. There are cold towels, cold water and light snacks. I luv the amenities. The showers are spacious, the indoor waterfall pool is like getting a massage before your massage. They have a salt sauna and a salt water pool. They have these huge round circular swings you can hang out in or lounge in these giant human sized bird cages. Luv that. The steam room and sauna is amazing. There's even a regular pool out back. The hot stone massage can relieve your muscle tension. The deep tissue and signature massage were done with awesome masseuse. Excellent for circulation and overall wellness. Each time I've come in for a massage I woke myself up by snoring. Luv Willows Spa. They have skincare and hair services as well. Nice place to go and pamper yourself in luxurious overall wellness. Mel M Yelp 22:24 read more

My boyfriend payed about almost 400$ for a couples massage and spa and the masseuse's did a horrible horrible job, she asked if there was a specific spot I needed her to focus more on, I said back. And it's like I told her my feet. The facility was nice but the main point from this trip was the massage and it sucked so bad I've got better massages from a Chinese place then here for 30$ an hour. Will not be booking here again read more

I highly recommend Rachel for a massage, especially if you have prior injuries or tenderness. She had "magic hands", reading my body well. read more

See all

A 4-Star Hotel (the only one in/near San Diego), and it's worth staying at. The customer service in checking in was professional, and friendly. The pool is open, and adults only. The pool has servers and a very large bar. The room, a suite, photo's attached, was simply wonderful. The Alexa music tower in the room was the best, no other resort in San Diego has an Alexa. The dining in room services was great, you can order from a special channel from the TV, and I ordered a very large and tasty breakfast both days. The bed was amazing, and the two head shower was a delight. I will spend another special 2-3 days there again, it's perfect. read more

See all

I hate to do this . . . I really do. Let me preface this by saying that our 13th wedding anniversary stay at The Willows Hotel was excellent! From check-in to check-out, the room, amenities, restaurant, ("Locale," in the casino), pool, bar, cabana, food, and pool staff were all A1. We stayed for a night back in June and stayed poolside for a total of 2 days. No complaints. It wasn't until we were about to check out that I realized that I had left my stingy brim in cabana #4 the day before (we rented the cabana and had some friends visit). The pool attendants told me it was probably across the street at the Security office. So once I got home, I called them and they said Housekeeping would have anything lost that wasn't money or jewelry. So I called them. Several times. Left messages. It's July 8th (3 weeks) and STILL no one has returned my call. I also called Lost & Found for the hotel. Several times. Left messages. You all already know . . NO answer or call back. The hat was a gift so I was really trying to get it back as whoever cleaned out the cabana shou've located it. Don't let your valuables out of your sight anywhere, especially there at The Willows. Because even non-valuables will disappear. read more

Willows Hotel & Spa At Viejas - The cabana where my hat got "got." - Hotels Near Me - Alpine, California

If only the bed was even remotely comfortable, I'd happily give Willows five stars. Unfortunately, I found the bed to be so firm and uncomfortable that I barely slept and tossed and turned the entire night. If I ever stay here in the future, I'll have to bring extra padding to sleep on. Aside from the bed issue, which was a big deal for me, the rest of the Willows was beautiful. My friend is a frequent visitor to Viejas and had enough points to redeem her free rooms for two suites. The suites were gorgeous and spacious. We had one king and one with two queens and both rooms were adjoining, creating the perfect place for our group of seven girls to hang out. The suites each had a living room and large bathroom too. Unfortunately, the pool was oddly closed for the season in March. It wouldn't have seemed as odd if it had been closed all winter but the sign said it had recently closed. Seems like it should have been opening in March instead of closing. Maybe next time I visit I'll be able to use the pool. read more

This is what and $80 manicure looks like. Went and spent around $350 on a mani/pedi and massage. Mani/pedi was horrible. Massage was good, but nothing I'd go back for. Facility was clean and new read more

Willows Hotel & Spa At Viejas - Hotels Near Me - Alpine, California

The staff made our anniversary something to remember. The staff was very nice. A special thanks to David at the front desk. The room and food were excellent. The rooms were clean and comfortable. Thanks read more

Willows Hotel & Spa At Viejas - Hotels Near Me - Alpine, California

I was wowed away. Recently had a staycation here and The Willows team and hotel amenities made it very relaxing. Very Clean resort with great food. Very friendly staff. read more

Stayed here for a work event in one of the suites. Very modern and nice inside, super spacious and cozy! Our room had a living room, patio, and a huge bathroom. Definitely recommend ! The willows is a little of a walk to the main area of the casino but not unattached. The staff here was very helpful and were very accommodating. Valet service is complementary when staying with them :) read more

WILLOWS SPA REVIEW We were guests of the hotel (Viejas, not Willows) and walked over to the spa the day before to book appointments. The two ladies at the front were sweet and helpful with scheduling. I think their names were Shannon and Hannah. They both seemed like they were having fun at work which always puts me at ease about spending my money somewhere. Big smiles everywhere and helpful attitudes all around. We came back the next day about two hours before our facials to do the spa thing and were happy to find the place empty! Well, empty inside at least. It was a lovely day in June and all of the spa guests were either in services or out at the pool/cabanas. We basically had the indoors to ourselves. The spa is small, but has everything you need. The locker situation is a little bizarre (as others have noted) but the cramped space didn't bother us since no one else was inside at the time. Both of our estheticians were about two minutes late. I'm a stickler for being on time, so it irritated me slightly, but Jillian did give me the full-time for my service without me having to ask which demonstrated professionalism on her part. I get LOTS of facials and massages on the regular and she has a lovely touch with just the right amount of pressure. I also appreciated that the tables were heated and cushioned and that the room was wide open and clean. Even though we were just steps away from the casino, the space was tranquil and a welcomed change of pace for our trip. My Mom also LOVED her esthetician Jamie and can't wait to visit her on our next trip. Major, major, major shout-out to Shelby! She walked around the spa and pool constantly checking to see if anyone needed anything. I watched her interact with guests, mop, pick up wet towels, give directions, etc - and she did everything with a joyful heart. She's going to go far in life with anything she decides to do all because of her attitude! TIP -BYOS: bring your own snacks. Don't sneak in with your movie theater purse, but I'd bring a little fruit bowl or something with me. The spa had free chilled water and a spicy/cheesy trail mix, but there's also a menu you can order off of. I didn't see anything worth the money, so I'd probably just bring a little something or wait and eat afterwards. -Bring as little as possible to the locker because they're tiny half-lockers. -The spa provides towels, slippers, and robes (ask for smaller/larger sizes) if necessary. -Finally, the swings that everyone poses in are fun for like three-seconds and then the vertigo starts to set in... Hop on quick, take your pics for the 'gram and then go sit in one of the the lounge chairs. Thank me later. -There is a handicap accessible shower. Visited Wednesday June 5th, 2019. read more

See all

I don't even know how to begin this review. After much deliberation and research regarding what to do for my 30th birthday, I decided on a onesie themed slumber party with the girls. There are so many wonderful hotels around San Diego, but I really wanted it to feel like a little getaway without a super long drive. We constantly talk about needing to take advantage of the many casinos scattered around the county, so I figured this would be a perfect opportunity. Originally, I planned on booking two queen rooms at the Viejas Hotel, but unbeknownst to me one of my friends is a Gold Member and is very familiar with all things Viejas. She told me that we would definitely be wanting to stay at The Willows (which has been added since I last visited Viejas many years ago, so had no clue what it was) and that she could get us a great deal on the rooms. I knew it was going to be nice after looking it up online, but the photos do not do it justice. Everything at The Willows is so beautiful and upscale. From the hallway, to the lobby, to the rooms, all 9 of us were beyond impressed. It was so much more than I was expecting and the suites were to die for. We had two adjoining suites, one King and one with two Queens, connected by two full living rooms between. The bathrooms were literally the size of another bedroom and the showers were a huge topic of discussion the entire evening. They are elegantly decorated with very neutral tones of grays and tans, and just the right mix of classic and modern. There is a bit of a minimalist vibe, which upheld the sophisticated atmosphere. As I mentioned, we did get a fantastic deal thanks to my friend's membership, but I am certain these rooms are quite pricey. I'm definitely going to keep an eye out for good deals to stay though, I'd really like to come back during the summer and take advantage of the pool. It was closed so we didn't get to check it out this time around, but we couldn't help but comment about how gorgeous it is and how much fun it would be to spend a warm summer day lounging poolside with a cocktail from the stylish bar, which all overlooks the desert landscape. Recommend! Recommend! Recommend! read more

See all

Today I had a hot stone massage with Jaime. She has a magic touch that made all my tension melt away. Highly recommend if you need some self care at an exquisite spa. Everyone was kind, helpful and attentive. My only suggestion is to get different locker locks, they were acting up and that was the only opportunity I experienced. Cannot wait to come back with my girls. read more

See all

One of the best hotel I would recommend to anyone who like to relax and enjoy a few days. Willows Hotel and Spa is the new addition of the Viejas resorts. Adult only hotel. Great customer services. Nice decorations! Very comfortable beds! Self parking is free and the parking garage just right next to the hotel and casino. Good restaurants and buffet in the casino just few minutes walk. Also you can shopping in the outlets next to the hotel! Very good hotel I'll come back next time when I'm in San Diego! read more

See all

So...man, we wanted to love this place so much. I'm giving 3 stars but without a doubt it is not a reflection of the staff. Everyone was very accommodating and friendly and not in a fake "yes sir, no sir" way. No issues whatsoever with them. Pros: The room was very nice and had a nice view of the pool. We received a tray of fruit and nuts about 15 minutes after we checked in. There were TVs in the bedroom and suite and they were nice. Everything is new and super clean. No kids man. No kids. As I said above, SUPER friendly people working there. Cons: The rooms are suites but for some reason someone thought it would be a good idea to make the doors to the bathroom and suites frosted glass. So if you wake up earlier than your significant other, you can't turn on a light. If you have to go the bathroom, you can't (try not to), turn on the light. Photos are included to give you perspective. It looks good but defeats the purpose of a suite. We booked spa treatments and were not informed until we checked in that the outdoor hot tub at the spa and the outdoor spa area were being resurfaced. The same applied to the hot tub everyone could (couldn't), use at the pool. We don't (can't), do this type of thing often. It's a privilege for us. We were given 2 free passes to use the spa facilities in the future....until they expired in December. Th whole place is new. Why is it being resurfaced? Mixed drinks at the bar? The dude pouring was not generous. The fridge in the room was full of stuff to buy. If you have leftovers from the restaurants, good luck. There we're about 40 channels on the tv. The remote was slow and the guide button didn't work. I'd get into the fact that $5 blackjack was not always available as advertised (only half the time, even in day time), that a promotional shoot was being done at the pool during regulars hours which meant others couldn't use it cus the models needed the best shot, or that man, the best food we had the whole time was the pizza across the street, but this thing is long already. Again, GREAT STAFF, but too many kinks to go back. read more

Willows Hotel & Spa At Viejas - Hotels Near Me - Alpine, California

See all

Vegas did just get a lot closer !!!! The new viejas Casino Hotel Willows is beautiful and elegant and all the renovations on the casino floor are outstanding and you really do feel like you are in Vegas without leaving Beautiful San Diego.....I love the decor and esthetic Of Willows, world class service at your finger tips.....the hotel smells delicious as you walk in....I also admire the fact they personalize your visit ....salt water heated pools...a gorgeous spa...and it's a 21+ hotel......sorry (no children) one more thing if you stay here ask for turndown service...you welcome read more

OMG!!! What a special treat to have a complementary suite in this new hotel. The staff are very friendly and informative. The rooms are very spacious with a very spacious bathroom and a spacious living room area. There is everything you need in the bathroom including a flatiron for your needs. The shower can hold 10 people, it's so roomy and comes with a raindrop option too. The living room has its own television along with a nice sofa. The wet bar is stoked with complementary beverages and there is a Keurig too for your use. The bedroom is nice with a ceiling fan and a very comfortable bed and huge television with Alexia at your command. read more

See all

Don't spend your money there. The valet staff are lazy and don't want to take your luggage to your room n when u complain what taking so long they will make up some kind of excuse to tell u to leave and when u ask for a video of the incense to they will kick you out ! read more

Spa snob here again. This place is GORGEOUS. The ambiance of this place is just amazeballs. My sister took me to the spa recently for my birthday and we got lost wandering the hotel because it's just so beautiful. The spa itself was a pristine oasis. It met all my basic ideals of what a spa should be and have. Check in was a breeze, they walked us through the facility. The women's locker room has everything you could possibly need, was not that impressed with their shampoos and soaps though. There's an indoor and out door jetted spa which was EVERYTHING. The indoor spa has a nice waterfall that shut off when the jets are turned on. In the same small area, there are steam rooms and a dry heat room which is also quite nice! The outdoor area has the large jetted T-shaped spa as well as large lounge swings and cozy egg-like cabanas that are perfect for your quintessential #spalife photo ops. There's tables and chairs under umbrellas if you wanted to dine there as well which we did. The two negative things I have to say about this part of our experience was that the food was not great at all. I guess my sister and I had high expectations since the food at our staple spa is phenomenal, but who goes to a spa to eat anyway? Seriously though, don't eat here. All they had were boring salads and wraps. Not worth it. Another negative was the fact that this is Alpine and it gets hot as balls there so it was just weird to have this beautiful pool that looks so refreshing and tempting but as soon as you get in it, you realize what a big mistake it was because it's so damn hot since it's a spa. These two reasons alone are why I'm only giving it four out of five stars. I got a massage for my treatment from Kwin and she did a wonderful job. Unfortunately, the people at the front desk snatched the receipt from me so quickly, I wasnt able to leave her a decent tip. Also, now that I remember, they did a "service charge" for about $20 which I personally think kind of sucks and wasn't told of before hand. All in all, I would probably come back... but only if they had really good specials. I still prefer my staple spa. read more

Willows Hotel & Spa At Viejas - Hotels Near Me - Alpine, California

See all

;) this hotel is top notch, from the entrance, on the rooms:) the staff is so cool and helpful:) they made me feel welcomed:) my suite was amazing, one of my favorite rooms so far. My second favorite is the main suite at viejas casino :) so yeah!!! The only downer was I could not get in the jacuzzi:( I don't know if it's because the pool was closed for the season or why:(. But the pool area is so beautiful:) I would definitely be back :) read more

Willows Hotel & Spa At Viejas - The room comes with Alexa :) that's so fresh :) - Hotels Near Me - Alpine, California

See all

Spa review Willows hotel and spa is STRICTLY 21+ Viejas really set a High bar for all of San Diego. I cannot express how wonderful our stay and spa day was! All of the employees are so very sweet and accommodating. The decor is sleek, clean, and retro. The spa services rendered was fenomenal. The prices are very fair. When you get services from the spa. You have all day privileges at the gym pool and jacuzzi. read more

See all

Gorgeous get away spot. Beautiful luxurious suites with balcony rooms overlooking the lush swimming pool area. Huge bathrooms. Suites complete with separate living room retreat area. Refrigerators in room. 2 60" TVs in each suite. Very crisp and clean. Very nice and accommodating staff. Reasonable and delish room service. Perfect for full meal late night in room dining. Nice shopping outlets. Conveniently attached to the Viejas casino and hotel. Big and beautiful casino floor and with the latest slots and gaming. LOOSE SLOTS. VERY CLEAN AND PRACTICE COVID-19 SAFETY read more

Willows Hotel & Spa At Viejas - Hotels Near Me - Alpine, California

I wish I could give it 4 stars, I had every intention on doing so, but the overall experience fell a little short. Mostly there were some issues with the room overall & services are what caused my rating. I will say that the employees are exceptional with customer service! I used to work for the Four Seasons, and the level they provided, rivals it. Especially referring to guests by their proper name. TV in the master was inoperable at 1 point, and was blaring, we couldn't turn it down, so had to turn it off. The room service was superb. Nothing like being told 50 min and having it delivered in less than 20! The lack of options were not great. Also, I wish the pool stayed open longer than 6pm, with this being an all adult hotel, I would think 11pm is more reasonable. Especially with it being summer & the spa is closed. A couple other reasons for my reduced rating. We were there to celebrate my husband's birthday, which I mentioned several times: when I made the reservation, called to verify the reservation, & requested an amenity to be delivered upon arrival. The amenity wasn't delivered, I wish I would've gotten the lady who assured me it would be. This was disappointing. Occupancy appeared low, & no offer for an upgrade. Can't win'em all I suppose. Have to mention Shantinae, whom checked us in, for being kind & courteous. Also she pointed to our room number on the key packet, which is so important. Crucial working FD, to never say a guests room number outloud. Ok, my review runneth over. To summarize: Bed - Phenomenal Shower with the dual heads - Heaven, I want 1 in my house. Now. Pool - Gorgeous, loved it. Room size & design - Stellar. Definitely worth returning. read more

See all