My collision job was before expected, and they detailed the car on top of all other things. I was…read morevery happy with the repairs and the amount of time it took to complete. My thanks to Lorenzo, Tommy, Ann, and Jeff for their attention and guiding me through this process. It is not often that you get in an accident, but when you do, this is the place to bring your vehicle. Expectations exceeded, quality top notch, people experience awesome!

Just had my 2020 GMC body repaired at Carstar on Wyecroft, excellent work, pick and drop off…read morerental, highly recommend using them for body and auto repairs - great team!

Worst experience ever with service advisor whose name is Kevin Mangal…read more Kevin was rude and ignorant. Kevin's attitude always make me unpleasant. Initially brought my EV9 for a charging issue with 2 weeks waiting period. Only took care of recalls and the problem still there and ask for another appointment for that matter. I wouldn't recommend Lockwood Kia for service at all. Won't go there ever again.

Had issues with the brakes,on our Sorento, coming back from Toronto…read more The wonderful team at Lockwood Kia welcomed us and had us back on the road in two hours (even washed our car). Wish I could give them more than 5 stars.

Jim Walton was a pleasure to interact with. Very professional in his approach and never made…read moreunrealistic promises. The issue I had was a noise coming from the brakes when I first depressed the pedal. A full service on the brakes solved the issue and he also provided a summary of what was done and discussed including a video in the digital report online of an anomaly that was observed I'm very pleased with their thoroughness and the cost was around what was expected for a professional service

I'd taken my car here for years and loved it, then had a few bad experiences during the pandemic --…read moreleft my car for scheduled service that was not followed up on in a timely manner, follow-up work not done, no information given on repair timelines, etc. So since then I have taken my care to the dealership. I thought it might be the pandemic and it might be time to give them another chance. Boy do I regret it. I made an appointment weeks in advance for an early morning and put both online and with the lady on the phone that the a/c was not working -- the air blows but it doesn't get cold. Brought my car in on time. The person at the desk told me they couldn't say when it would be looked at as they "only have two a/c techs." Went for a local appointment and walked by Eccles 2 hours later -- my car was still in the same spot I left it. Went home, called four hours after I'd left my car there for an update as I hadn't heard anything. They hadn't looked at it yet and didn't know "where it is in the lineup." ??? Isn't the point of having a 9:30 appointment that it is in the 9:30 slot? Isn't that what anyone would expect for an appointment anywhere? Would anyone who works at Eccles be ok with this themselves -- dinner reservations, dentists, doctors, haircuts, anything? You show up at 9:30, hang around until 1:30, ask them when you'll be seen and they tell you they don't know where you are in the lineup? No. I told them in that case I would come pick up my car and take it to the dealership. Did so. Got there and got my keys and the lady said, "I'm sorry, I was hoping I could get it looked at today, but we only have two a/c techs." WHY ON EARTH ARE YOU OFFERING A SERVICE THAT YOU CAN'T DO? If you can't do it, don't make us go through the effort of time off work to bring it in only for you to hold the car hostage because you aren't actually able to fill the service that day. How long would it have been sitting in that lot, waiting just for someone to look at it and figure out what's wrong? Never again. Never ever ever taking a car of mine to Eccles ever again.

We thought our repair bill on our "old" van would be enormous! Andrew, at Burlington Midas, was…read morevery honest on what was wrong and didn't do any unnecessary repairs. He called us with a quote upfront. We were elated!! Not a huge repair and done super fast. Highly recommend Andrew and his team! We will be taking our van there more often.

great place to fix your car. great warranties on tires,…read morebrakes, suspension and many more.

My brand new Toyota 4Runner was rear ended a few weeks ago. I was really lucky that I was advised…read moreby my Toyota dealership in Burlington to take the truck for repair to CSN Cars Auto Collision in Burlington. The experience of service was highly professional, caring and ethical. Especially I want to give a special thank you to Andrew who is the estimates manager and the principal operations in charge. The work quality was exceptional and the work was done promptly, time commitments were fully met and the the vehicle looked as if it just came out of the showroom. Thank you CSN Team you are great.

Worst Experience Ever!…read more Good luck getting them to Honor their warranty, my paint bubbled off in a year, they tried to get my insurance company to pay them again to do what they were already paid to do the first time. (Which I may add, they even charged my insurance company for labour and material they didn't even use). Even though they position their marketing niche as "lifetime warranty on workmanship and paint", they refused to repair the poor craftsmanship. The initial counter service is actually really good and professional, but behind the scenes they rush your vehicle in and out of the shop, because their business structure is based on "quick turnover rather than quality". They caused additional damage to my vehicle (again, they won't own up to it, nor repair it), because behind the scenes the "qualified professionals" are actually inexperienced teenagers that are most likely subjected to autocratic management style and are afraid to own up to their mistakes. The reason I perceive this conclusion, is the owner was extremely belligerent and even tried to dictate to me while handling my complaint. This owner is an old fashion baby boomer, that's obviously is not aware of the power of information technology, and how bad reviews spread like a virus.