They have the cutest area for kids in the waiting room. Staff were so friendly and helpful when I…read moreneeded new glasses. I would definitely truly recommend this place.

Nice confidence-inspiring set-up and process at Berks Eye, but cataract treatment results were NOT…read morevisually impressive. The first issue is that Dr. Domenic Izzo thinks a lot of himself. One eye accelerated into cataracts due to a prior surgery - despite the opportunity to correct my far vision or use newer variable focal length lenses, Izzo just said flat out he's going to give me back my myopia to match my other eye (bad far vision, better up close). I've been in the medicine field for two decades, experienced different levels of vision in one eye for a bit, and worn contacts - I know what the problems can be, but he tired of answering after question number two. Based on familial history, I was fairly sure I would need the other eye done so they would match in the near future - Izzo was having none of that. Surgery (2017) went well on my "bad" eye and, after post-op laser treatment (2021) to clear the cloudly membrane that developed I had my clear but myopic vision back. More disappointing was the result of cataract surgery for the other, "good" eye. Given the ultimate result for my previous cataract surgery and recent laser clean-up, I decided to go back to Berks Eye and Dr. Izzo since they were familiar with my case and this would be the simple case to do (also in 2021). Possibly based on patient reviews in the intravening period, Dr. Izzo was at least pretending that he had a more receptive attitude about listening to the patient. Unfortunately, Izzo's surgery on the "good" eye resulted in NON-CORRECTABLE VISION problems both far AND NEAR. Questioned about this, that's when he brought out the old chestnut: "That's why you wear glasses!" I wish it were that simple. TWO DECADES PRIOR my parents both had cataract surgery and both ended up with nearly 20-20 far vision, so given that Dr. Izzo had forced the simple (myopic) lens replacement on me and that this was a straight-forward change to my good eye, I did expect a result at this level. While Dr. Izzo kept up a patter and went through the motions post-op of feigning that the results were good ("see how it's almost acceptable through the pinhole occluder"?), I now have some kind of UNCORRECTABLE warp in my near vision in that eye, which affects sports/driving/etc. Wearing the glasses PRESCRIBED BY DR. IZZO, I am basically "single-eyeing it" for all reading, near and far.

Care from physician provider and allied health professional running the tests was very good but…read moreoffice staff lacks professionalism and not customer focused. Billing staff not informed of accepted insurances. Accepted my insurance then after being seen several times was informed that they don't take my insurance - seriously! Difficulty obtaining medical records - no online form to download or submit, does not utilize email - still using fax to transmit information. Attitude when calling the office is that they are being bothered. Front desk staff stand around having personal conversations instead of positively greeting and efficiently assisting patients who enter. Other factors such as wait time, scheduling of appointments, cleanliness of office all good.

I have always gone to this place for my eye care and they have been great but recently the service…read morehas gotten terrible. I was told my glasses would be ready in two weeks and would receive a call when they are ready. About 4 days after the two weeks mark i thought it would be a good idea to call them asking if the are ready. I called them 4 times in the week asking if they were ready and nobody answered and when i left a voicemail nobody answered. I would think they are busy but when i came in to see for myself it was a ghost town. The lady at optical told me they were not ready and that i should come tomorrow and wait for her call. i don't know how the expect there customers to just wait for when they are available. when i asked here what time should I expect the call she gave me attitude. There have been delays after delays first it was tuesday then wednesday now thursday. If you want good customer service DO NOT COME HERE!!! the lady is the one in optical with white hair and glasses.

I still haven't been put in a room. My appointment was at 3pm. It's currently 4:20. The nurse I…read moreasked about it gave me attitude. Absolutely ridiculous.

I had an eye infection, and they took me in that day. My right eye was very blurry. Two doctors…read morelooked at it and both confirmed what I had was scaring my pupil. They put me on meds, and they said if this doesn't work it will require surgery. It took over a month and my eye healed thankfully and no surgery was needed. They made an excellent diagnosis. The office staff were just good and very friendly. Thank you for an awesome experience.

These guys are on top of it. You can fill out all your paperwork online before you get there. Fast…read moreservice when you arrive. Friendly and professional staff throughout your visit. Love it.

I had a vision exam with Dr. Hoff. This was my first time seeing her and this practice. I was very…read morehappy with how everything went. From the moment of check in to the time I walked out the door, every person that I encountered was polite and friendly. Personable, and professional. I strongly encourage anyone looking for an eye doctor to see Dr. Hoff.