They don't have everything, but it's enough in a pinch if you don't want to drive far away. They…read morealways seem to have what I need and even have a lot of things that are neat or quirky that I don't need but might want. Friendly staff willing to help and just a great hardware store. Even the customers are sometimes a bit quirky. Love it

Nice folks, we live out of state and needed a recommendation for someone to do a deck for wife's…read moreparents. They took time to seek out an individuals phone number and called us back. And their recommendation was a good one, he did a great job. (Hope he bought the materials there!)

Called twice to verify I was at the correct website . First time I was left on hold over 10 minutes…read moreso I called back and the second time another woman answered and had to ask the manager why I couldn't get their website when clicking the website link it takes you to ace hardware not Higginbotham brothers and they said you can't order from website

Very friendly and helpful employees! And they know where the items are that I need. Always very…read moreclean and tidy.

Love this place. They're so knowledgeable and are always willing to help and answer my many…read morequestions. I also love that they support promote other local businesses. I cannot recommend them enough.

This is a small, family style hardware store. I've gone in a couple times when I needed something…read moreto finish a job but didn't have time to drive into town to one of the big box stores. The staff are friendly and helpful and if they don't have an item are not afraid to point you to one of the bigger stores.

I made a special order with this store on May 28th. I called a couple of times to follow up and I…read morewas told that they would call me. Fast-forward today a week later I receive an email at 8:18 this morning that my order was ready for pick up... I get to the store to retrieve my item and the associate slipped up by stating that two of the same items came in this morning. She even asked a gentleman colleague about the items. She goes to the back and here comes the manager.... The manager states that the order was actually for someone else.. a gentleman... MY ORDER THAT I RECEIVED EMAIL NOTIFICATION THAT IT WAS READY FOR PICK UP AT 8:18 THIS MORNING... when I questioned her about what the previous associate commented of having received two of the same, she then changed her story and said that the gentleman's order was received earlier in the week... the order in reference was not something that I received email earlier in the week. It was something that I received today at 8:18 AM. So already stories were twisting. It wouldn't be so bad had stories been all the same but they were different and I do believe the first associate as I received the email... 2 n 2 put together made sense there. She then said it was to had to came in but didn't.... Now going down another rabbit hole of a lie. The manager stated that they do not scan in orders. I can understand that but when they receive any order, it is their responsibility to check it in. If something is missing on the invoice they will be held accountable. I know how this works, I choose them in the industry.!!! Only options per manager was to get on chat to see what was going on which again.... What's going on is my PAID item was sold to another guest for whatever reason! Or... refund me. Obviously I chose the refund. There is no reason to be made a fool twice at this location. It's the fact that I was expected to just accept anything being told. When math ain't mathin' it's time to call bull!

On Sunday morning we needed some electrical supplies and Ace was open at 9 AM. The staff were…read morecourteous and very helpful. Check out was quick. A bit of a limited supply of a couple of items we needed but they were unique items that will probably have to be ordered.

I shop here frequently because they are so helpful and knowledgeable about items I need. It's my go…read moreto store!

I saw some of the flagstones for sale out in the parking lot after lunch at Schlotzki's one Sunday…read moreafternoon, & I decided to go in & see what the rest of the store was like. I had fun just browsing around the store to see what all they had. What variety! I bought about 7 large flagstones for my front yard, a birdbath, a wide-brimmed straw hat with blue ribbon tie-ons, some metallic address numbers, some insulation tape for windows & doors, & even a phone/laptop wall charger. The staff was also pretty helpful, carrying out & loading the larger items into my car. And they weren't too busy or crowded for comfort.

Hilliards has been in Van forever. This place is filled with everything! Great staff, always…read morehelpful. No need to drive to Tyler, feed, seed,animal supplies. A recliner to a blender, it's in there somewhere :) Found many a treasure in this happy hardware store. Fishing licenses too.

Best hardware store ever!! I can't believe how much stuff they have in one store. It's amazing that…read morewhen you ask the staff for something, they can find it immediately. They are very friendly and helpful. Please support this great store.

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

for 12 years since I moved to Texas the place to go for hardware and advice was Elliott's. They…read morealways had knowledgeable, helpful people that you didnt have to hunt for. Sadly no more was there this morning one youngster at the door ai had to ask and he called another young fellow who had been on the phone when I saw him, This person knew less than I about a simple electrical switch. I left and went to ACE down on Coit where I received the service and advice I used to get at Elliotts