Called and they came out the day I requested for a quote on some duct work. The tech was…read moreprofessional and nice. I was told they would contact me with the completed quote. Never heard anything. I guess they didn't need/want the business. Reading the other reviews sounds like the office staff is the problem.

In December, while we were in the process of purchasing our home, an inspector noted an issue with…read morethe downstairs HVAC system. During the inspection, the thermostat was set to 72 degrees, but the system was reading 66 degrees. The inspector stated that the unit appeared to be stuck in AC mode and advised that it was an ongoing issue, not something that would suddenly occur overnight. The sellers arranged for their HVAC company to come out, and their technician reported that there was nothing wrong with the system. Based on that information, we proceeded with closing. Two days after closing, we noticed the same issue again--the thermostat was set to 74 degrees, but the system was reading 68 degrees. We contacted the same HVAC company. When I called, the receptionist was extremely rude and dismissive. She stated that all technicians were busy and they would come out "whenever they could." I calmly explained that we were home all day and simply needed the system checked due to inaccurate readings. A technician arrived on February 2nd around 1:00 PM and immediately identified the problem: a valve was sticking in AC mode, causing inaccurate temperature readings. The total repair cost was $1,095. This confirmed exactly what our home inspector had originally found. The technician even stated that this was not a new issue and had developed over time. I called the company back to explain that their first technician missed the problem, despite it being clearly identified by both the inspector and their second technician. When I asked to speak to a supervisor, the receptionist stated there was no supervisor available. I also addressed her rude behavior from the previous call. She dismissed my concerns, blamed the sellers, and refused to take any accountability--even though the sellers had done their part by hiring this company. When I informed her that this matter may need to be escalated to a lawyer for documentation purposes, I asked for her name. She responded defensively, stated she had worked there for 26 years, and said she "wasn't going anywhere." I clarified that I only needed her name for documentation. She then hung up on me and sent subsequent calls straight to voicemail. This company needs to seriously reevaluate who they place as the first point of contact for customers. The receptionist was unprofessional, rude, dismissive, and unwilling to help resolve an issue that resulted from their own technician failing to properly diagnose the problem. Poor customer service like this reflects badly on the entire company

I'm thankful for Jake fixing my air conditioning unit. He was very knowledgeable and professional…read more He show me a demonstration of the part from my unit that was causing my unit not to get cold.I really appreciate Him and JD Mohler Heating& Air Pros. They are really the best. Thank you very much. Gloria R

Had a problem with a coil on my ac. Jake showed up late after to asses it and got the part in 2…read moredays and showed back up and installed late in the day. You can tell Jake takes pride in his work and was very professional!!!!

Very responsive and professional team. When my AC brokendown, the owner responded quickly with a…read morevery reasonable estimate to replace the equipment and worked hand in hand with my financial needs. We are very happy with their service and post sale customer service.

We had them diagnose and replace our AC. We had a feeling it would need to be replaced, as it…read morealways kept our house around 86 during the hot summers. Though the man who diagnosed it recommended replacing, he did offer a temporary solution if that's the route we wanted to take, which would be replacing the compressor. We wanted to replace the ac, and they made the whole process fast and easy. They do offer a payment plan that is 72 months interest free, that goes through Wells Fargo. I think they said military discounts are offered on repairs. The warranty that came with the ac is really good. Google also has glowing reviews for this place. We are completely satisfied with our experience, and everyone we met was so nice!

Bennett's Heating and Air did a great job for me and they worked all day in my hot attic and never…read morecomplained. Daniel, Ray and Josh were busting their @$$'s. I was super impressed with their professionalism and work ethic.

EEEEEK! Our upcoming move is fast approaching! We recently accepted an offer on our home in GA…read morewhich is exciting, but now the craziness begins. The inspector came to do her evaluation and buyer came back with their repair requests. One of the items was to service the HVAC unit and fix any issues found. Our realtor recommended Service Emperor (SE), so we gave them a call. - Evaluation - Wow, were they fast! After we got off the phone with our realtor in the am, she called them to make an appointment. They were available to come out later that afternoon to do the initial evaluation of the work that needed to be done. This company is pretty high tech! They sent me a text message from the technician, Josh, introducing himself, stating he was on his way and a link to his GPS location that indicated his ETA in live time with a pic of himself attached. You know who to expect, no surprises. Josh was great! He did a full evaluation, made the recommendations which he separated item by item. There were really pricey items for simple fixes like leveling the HVAC unit, but he suggested that if we wanted to go through the trouble, we could save the money and do it ourselves (like lifting the unit, shoveling gravel underneath and putting a leveler until it's level). We appreciated his advice and did just that for the minor issue, but agreed to get the big job done by them. Note that if you call them out to do an initial inspection, there is a fee, but if you agree to do the work they find that needs fixing, they'll waive the fee. Josh had an iPad with him, took pics of every detail and sent us a detailed evaluation with pics attached. - The Main Job - The repairs and full servicing of the unit was done the following week. Josh had come out on Friday. There was a bit of a miscommunication in scheduling the follow up appointment to get the big job done. Called their office on Monday and spoke to the Office Manager and she got us scheduled in a couple of hours. The start time of the appointment is a two hour window, but they showed up closer to the 2 hour mark. This time, Corey and Kenneth came out to do the job. Same as Josh, they sent a text in the same fashion, intro, name, link to GPS tracking and a pic of themselves. They arrived promptly and spent a few hours working on the unit. At the end, they drafted up the invoice, attached the pics and was emailed the invoice on the spot. No nonsense guys, very courteous, did the work efficiently, packed up and left! They also included in their report that they checked that the unit was level and included the pics to the report so we could provide that as proof to the buyers. - Notes - *Woman-owned and veteran-owned! *They provide a military discount, which is never expected but always appreciated! Thank you, SE! - COVID-19 Observations - They are taking serious precautions! First, they are masked up AND they put hospital booties over their work boots when entering our home and diligently took them off when exiting and putting them on again when entering. They had to do this quite a few times getting material in and out of the house. I'm sure that is annoying and I know they have to keep their work boots on for safety and liability, but the fact that they were so considerate to put them on warmed this Korean girl's heart with a strict no shoes policy in the home! (Josh did the same). *Clarification: I was a little confused with the Icebound gear on the techs in the photos, but it looks like the company rebranded to Service Emperor. Well, that's one big item off the repair request list, so thanks SE, for getting it done! The guys were top notch! One step closer to closing on this house and getting out of dodge... Savannah!

They never showed up. Neither did. They fix my HVAC. Totally unreliable. Can't trust them. They…read moredint even know what the issue was.

Couldn't find better service and response from a local firm! Our a/c died when temps go yin the mid…read more90's with heat index looking at midd 100's. Called Conrad at 8 pm on a Sunday night and they were here by 8:45 the next morning. Replaced one part on the compressor and we were cooling by 9:15! That's fast! We use them for our annual maintenance as well as when we replaced our entire system. Outstanding service, quick response and reasonable prices!

I had my spring service done today, technician: Aaron Dickerson…read more Aaron was very professional and articulate from the warning phone call to the completion of service. He was very thorough, checked our indoor unit and compressor ( he took off all the panels and vacuumed the debris from the bottom.). He also took photos of all the tests with their results and took the time to explain the results. He was cautious not to track dirt in from outside, Aaron is an asset to Galbreth & Son.

I'm very pleased with the detailed work of Galbreath. I was referred to them by another company…read morethat did exceptional work on my home. I was so happy when Galbreath arrived with videos and lots of information and knowledge on installing an hvac system. I had met with other local companies but they all seemed to lack the knowledge on what my smaller home needed. Thank yoh Tyler for walking me through all the steps of installation of the hvac and the new duct work. I also what to thank them for adding temporary window AC so we could stay in the home in the evenings until the entire system was installed. I would recommend them in a heart beat !

Our air conditioning system went out during the first week of June. Hank came out and was extremely…read morepatient and helpful. We had multiple problems with our unit but Hank went out of his way to ensure our system was cooling properly as soon as possible. RHAC is the best this area has to offer.