Yelp My kids have…read morebeen attending this practice for over 6 years now. It was a great experience at first but it has gone downhill since 2020. I have been completely understanding of the shortage in staff and have been very flexible but I have not felt like this had been reciprocated. I had an incident where I had switched insurances and didn't have my insurance card yet so I called with the information prior to the appointment. I got to the appointment and they didn't have the information even though I spent 20 minutes on the phone days before giving them the information. They told me they didn't have any record of my phone call with the office and I felt very gaslighted. They proceeded to make phone calls or look on different date bases to see if they could find the insurance information while I called the insurance to get the new number. I over heard a front desk person ask another front desk person to look under mass health. I then said I knew it wasn't mass health because it was insurance through my place of work. They looked at each other and disregarded what I had said and one of the women said "look under mass health anyways". I am a Latina woman so you can understand how that made me feel disrespected. Not only because I wasn't heard but also because I was stereotyped and even if I was on mass health the interaction would have been enough to make me feel bad about that which is never ok. I have not had an appointment on the time of the appointment for at least 2 years now. They are unorganized and have no understanding or flexibility even though this is a pediatric practice. I am now having to allot 2 hours for appointments to account for the wait time but they will make you pay a $50 fee and won't see your child if you are more than 9 minutes late. Even though I have sat in my car for 25 minutes waiting for them to call me to let me into the building for an appointment. Unrealistic and unprofessional. I will be changing our pediatrician, not because of the doctors or nurses because they have been wonderful but the front desk service is terrible and disrespectful.

we having been seeing Doctor Nick for about 3 years now. We love him and Darcy (N.P). They are so…read moreknowledgeable and helpful. Everyone is so friendly in the office. The office is also very clean.

During my stay in the emergency dept nurses constantly spoke negatively of other patients on the…read moreother side of my curtain. After tests, the doctor said I could have anything to eat or drink and somebody would be in. I asked for water several times and was told I could have someone I went upstairs to be admitted four hours later I got water. The morning nurse was rude and physically took me out of the bathroom while I was coughing up. Phlegm was very angry again asked for water or something to eat and was refused. After the nastiness, I signed myself out, went down to the vending machines to eat and then drove myself home. I did report this to the hospital and was told I would be sent a form. However, the woman at this department was also pretty negative. The phone never came. I would definitely not recommend

I have found the employees here to always be helpful and pleasant. They seem to actually like their…read morejobs! My care here has been remarkable. The lab is fast and the receptionists want to make your visit a good one.

Wonderful practice! I find it easy to make appts - and you can make sick visits online! The doctors…read moreand nurses are caring. Highly recommend!

I can almost always get a same-day appointment if my daughter isn't feeling well…read more They have a nurse line, and they are very felpful. Sometimes, I don't even have to bring daughter in to be seen - although they almost always recommend it. They have a patient portal, which I love because I can use it for appointments, questions, records, reminders, etc. My daughter's pediatrician is Dr Epstein; Nancy PNP is phenomenal; we love her! Overall, everyone has been exceptional. Except for their lactation consultant, she was rude, dismissive, and too rough on my newborn. She's the reason for 4 stars and not 5.

This review Is for the OBGYN office in Reading. Up until recently, I've had no complaints. I saw…read moreLinda Fallon once a year for my annual and last year I saw Kim Angelini who I believe was new at the time. I have nothing bad to say about either of them. Friendly, caring, listening to my concerns and made me feel comfortable. My annual for this year was scheduled at my last appointment last year, as I do every year. I always make sure to take the day off from work. The DAY BEFORE my appointment this year at 4pm I received a voicemail that was a brief recording saying my appointment has been canceled because the NP was out on leave. (totally understandable BUT TO WAIT UNTIL 4pm ON THE DAY BEFORE MY APPT... UNACCEPTABLE.) I was left completely hanging. I had already made arrangements to take the day off from work and have my kids picked up from school by a relative to make this appt. Whats even more disappointing and frankly bad business is that I NEVER received a call from the staff to reschedule my appointment either. I'm very disappointed as I did like the NP's but will probably not be returning to this office.

This office is a model for how a Doctors (Pediatricians) office should be run. Great staff,…read moreappointments run on time, staff returns after hours emergency calls promptly, weekend and evening hours for sick visits, accessible parking, etc. Wish my personal doctors office had any of these qualities. Superb practice for pediatrics.

This office is dirty and disgusting. They had no diapers, wipes or even a cover for the doctors…read moretable. They cut every cost possible. The conditions are less than sanitary. Dr Ruben and his staff was extremely rude and unprofessional. My 4 children will NOT be coming back.

Reading thru these yelp reviews, I was floored by the negativity. Burlington Pediatrics has been…read morewith me and my family for decades. Dr. Ruben's father was MY pediatrician, and when I had children, I didn't think twice before bringing them to the younger Dr. Ruben. All of the staff members have been nothing but helpful, supportive and kind over the years. My sons are now teens and we will stay with Burlington Pediatrics for the foreseeable future.

This is by far the best Doctors office! I have been going here since i was a child and i now bring…read moremy son here to see Dr. Gorlovsky and Wang. Whenever i call with an issue then can always see us right away its wonderful! Front desk staff is extremely helpful and kind.

Amazing helpful staff at pharmacy…read more Also staff helping you check-in , etc. are gracious and professional, even to someone 80 like me ! Newer younger NP'S are competent and make you feel comfortable.

Extremely rude nurses aide being disrespectful and disc courteous. Demanded to know my medical…read morehistory, while it was right in front of her on screen. when I asked her where the bathroom was, she told me to wait. This was my first experience with Atrius Health in Burlington and I'm really disappointed.

This is place that you do not want to go to but then you are thankful they exist…read more They have stickers. They can get a kid's strep test. The medical providers are nice. They also have cold beverages behind the front desk. Sometimes we have had to wait longer, but it beats an ER. Last time we went, they gave my kid enough antibiotics until the next day since pharmacies were closed.

Unless you are a repeat customer/patient, don't bother going there. I called to check if they take…read moremy child's insurance before bringing him in. They said they do not validate the insurance over phone and I must come in to validate. Told me to come in person to validate insurance first, then come back with the child. No manager available to even talk to. This is ridiculous. Based on other comments, their strategy is to just see the patient regardless of insurance status, and charge the patient directly if no insurance is available. What a rip off.