While browsing online this dealership had a vehicle that appealed to me so I reached out to begin a…read moreconversation. As I live a great distance away from this dealership it was desirable to complete as much of the process as possible from a distance. There was a definite lack of communication as I spoke/texted with different people who had different ideas about the process. Information had to be repeated and it feels as that delayed the process. Once the chaos settled, and the agreement was reached, I drove the lengthy trip to the dealership. Each person I encountered upon arrival was welcoming and attentive. I recommend giving them a chance as you may discover a fantastic car in your spending range. PROS: Eli, Joe, and Ethan were fantastic once I arrived at the dealership. Each person encountered was welcoming and focused on the customer's comfort during the visit. The final paperwork process was swift. Fair trade-in assessment. The bulk of the process was completed via text/call before arriving at the dealership which is nice with the exception of some miscommunication. Offers nice vehicles at good prices. Convenient location just off the interstate. CONS: Felt obligated to allow a photo for social media before leaving the dealership. Assumptions are made about the client without asking so look closely before signing if you don't want to pay for add-on warranties. Chaotic and disjointed communication if establishing the deal by any other method than in person. Calls route to a centralized call center where everyone you speak with identifies as the same name so you won't know who you're actually talking to. Spoke with several different people during the process and had to begin the conversation all over again to repeat information already having been given because there was a lack of communication.

Very nice people!! love my Ford Escape!!! Everyone was so nice ! I would recommend to Everyone!…read moreThank you Toothman Sowers!

Parts department is excellent. Hugh answered all the questions I had about accessory parts for my…read moreTundra And was very pleasant and professional to talk to. When I was looking for a truck this spring, Joseph LaRocca, the sales manager, reached out frequently to make sure my truck search was tailored to what I was looking for. Great dealership!

$155 just to look at the vehicle. Doesn't include what it'll costs to actually fix a problem. Never…read morehave been charged for quote at any Toyota dealership before. Not coming back here.

The SLOWEST gas pumps. Every other time I stop to get gas here it takes FOREVER. Convenient…read morelocation but I'd suggest otherwise if you're getting Premium gasoline unless you have quite a few minutes to spare.

Elijah Reynolds worked so hard to get us a great deal on a sweet ride!…read more He was beyond courteous, incredibly helpful, knowledgeable, professional and patient! We are so happy with our experience and especially grateful that we had Elijah as our Sales Consultant. John Sabo, the finance manager was so great to work with as well. Totally recommend this dealership and especially Elijah! : )

I will be a loyal customer from here on out. They didnt hassel me into a vehicle, gave us our space…read moreto decide. They even kept in mind what price range we wanted and respectfully guided us toward what price vehicle we could afford. Their amazing, I will continue to bring my business to them.

This company is a crooked company and they are trying to take advantage of people. They tried to…read morecharge 600 dollars to tow a car from the Grafton Rd to downtown. It was a young girl who just got her license and was involved in a accident. They wanted 600 the next day to give her the car back. We asked for a itemized bill explaining the charges and was told that we could not have one until she paid the 600. Then they said if she couldn't pay the 600 the other option was to pay them 300 and give them the title in order to get her personal belongings out of the car. When I told him that is illegal he hung up on us. I am turning them in to the better business bureau. They should be ashamed of trying to rob young kids. They are a disgusting company.​

I have never in my life seen a more crooked towing company! My neices had an accident and the…read morepolice called Waterfront Towing. They towed the car to their lot and they wanted my neices to pay them $900 and sign over the title of the car for the tow fee. She was not allowed to get her belongings from the car twice unless she paid them $900 and signed over the title. She had to get the state police involved to get her belongings from the car. She did sign the title to the car over to them but they are now taking her to court for $900! They take advantage of women or others that do not know this practice is not legal under the Public Service Commission guidelines for a towing business or any other business that operate under a certificate of need. These people are nothing but thugs and very bad business people who break the law and make legitimate towing companies look bad. They are an embarrassment to the towing and recovery industry and have a long track record of violations. Worst company by far that I have ever seen in 50 years of being in the towing industry.