Terrible dealership. Bought my vehicle from here, serviced my vehicle here for the last 4 years, and even have the 100,000 mile warranty. My rear sliding window randomly shattered on the inside (manufacturer defect) and they showed no interest in trying to replace it or buy me the $87 glass or install it. It is an easy diy fix just from watching a YouTube video. But you'd think a dealership would take care of it, if they want to retain a loyal customer. So I will be servicing my vehicle myself from now on. And will most definitely not be going to Dan Cava when I decide to upgrade read more

Dan Cava Toyota World - Car Dealers Near Me - Fairmont, West Virginia

$155 just to look at the vehicle. Doesn't include what it'll costs to actually fix a problem. Never have been charged for quote at any Toyota dealership before. Not coming back here. read more

They kept trying to call me,, but only when I was busy with work experiments and students (given the fact that students are just getting started for their upcoming classes, etc.! Nonetheless, when we were finally able to get in touch with them, we were able to arrange a time to meet in person!! read more

Parts department is excellent. Hugh answered all the questions I had about accessory parts for my Tundra And was very pleasant and professional to talk to. When I was looking for a truck this spring, Joseph LaRocca, the sales manager, reached out frequently to make sure my truck search was tailored to what I was looking for. Great dealership! read more

I went to look at purchasing/leasing a new vehicle. My credit score is nearly excellent. The guy ran a check but it took so long I left. I never received any contact after that. In addition, the young girl who does those commercials is awful Her shrieking high pictched tone is almost unbearable. I would never consider going back. They should replace her. She is awful. read more

I went in to look at Tacomas approximately three weeks ago and was approached by a sales person. I test drive a Tacoma TRD Sport. The lowest they would go was manufacturer's price, no rebates. When I asked about Toyotathon, the sales person told me it was no different than any other time of the year. They wanted me to pay 800 some odd dollars for an 84 month loan. This is not to mention the fact that they never seemed thrilled about selling a vehicle. They simply didn't want to sell a vehicle bad enough. I was in and out within a half hour with how stiff their dealership is. At the end of the day, I found a great new vehicle and it certainly wasn't here. Hands down worst car shopping experience I have had. read more

Took my SUV to Dan Cava to have it looked at for a tire leak. showed up early. Took almost 3 hours for them to complete the job. I had purchased tire extended service, but they couldn't find any proof of that for the first hour. finally had to call someone else to verify my coverage. if it's able to be plugged, they won't replace the tire. On top of that they have to send the tire to some other place to have the tire repaired. The tire finally came back and to top it off when we got into our vehicle they had left tools on our center console I complained to the manager about all of this and his lack of quality control. He didn't seem to care. said people are not perfect things happen. three hours for a tire repair. they also said I needed an alignment done, but they couldn't fit me in after three hours. I recommend you take your vehicle some other place if you're able. read more

Went in to have an oil change and once I left my tire had a gouge in it and my wheel was scuffed up with yellow on it and was told it looked like I had hit a curb by service manager, but had no scuff marks which is what you get from a curb not gouge in the tire. So I'm sure it hit the rack arms in the service bay, so make sure you get proof of the way your vehicle is before going or else you won't be able to prove it even tho that might not work either. read more

Dan Cava Toyota World - Picture of my tire. - Car Dealers Near Me - Fairmont, West Virginia

Dan Cava refused to even look at my Tacoma because it has over 100k miles and is not regularly serviced at that location. This dealership replaced the frame on my truck back in 2009 as part of a recall and had serviced it occasionally up until 2016 but I live closer to another dealer (where I had purchased it back in 2004) so I did not regularly go to Dan Cava. It's a sad day when a Toyota dealer won't service their own brand for more than a few years. 1/10 Do not recommend. read more

Took car in for service. Worst experience I've ever had. VERY simple repair -- external access, no disassembly -- and one part replacement, also very easy access. Took OVER THREE WEEKS. Ordered wrong part. Forgot part of the order. Repeatedly misled me about when it would be ready. And this is an institutional problem -- the dealership, not just one mechanic. DO NOT take your vehicle here for service. Even if you have to go out of state, bite the bullet, go somewhere else. read more

They have been great and negotiated with me several times in the past... but I won't deal with them anymore. I have purchased my last five vehicles from them. However, recently I went in to inquire about a new and/or used truck. They wouldn't offer me what my truck is worth on a trade and overpriced a used truck I was interested in. After that, they didn't even talk to me further about how long it might take on ordering/finding me a new truck to buy. Loyalty is obviously not returned to customers who have been around for them for years. Guess I'll take my business to the Buckhannon Toyota dealership. read more

DO NOT let them touch your car. I took my car that was running great in for an oil change and state inspection. 90 minutes later, they said they had completed it, said my car was in great shape. The next day, I drove it to work and it broke down. Towed to another Toyota dealer, they fixed it for $637, said I had one really dirty spark plug-- even though I get them changed regularly and there was no sign of a problem the day before. I don't know what is going on in that garage, but you should stay far away. read more

I purchased a car through their Bridgeport location, and was originally impressed with the professionalism and friendliness of the staff. They were willing to negotiate price and even stayed late to complete the paperwork. HOWEVER, the 2016 car I bought started having issues the first day I drove it, and wouldn't even start within a few days. After getting stranded and several failed attempts to get it serviced (they had trouble accessing the warranty they sold me), I was told the problem was likely a recalled part. I specifically asked the salesman about this recall and he said it had been taken care of, so quite concerning that they either 1) lied or 2) don't have up-to-date info on their own cars. After some forceful phone conversations, I got a free oil change to "compensate" me for the hassle. The service center at their White Hall location was easy to work with, but it took a week to get the car back and it was dirty with an empty gas tank. No one from Dan Cava's customer service followed up with me, otherwise I would have been willing to negotiate for not giving them bad reviews. read more

Horrible!!! That pretty much sums up my customer experience with this bunch! Toyota financial and Dan cava Toyota are the worst! I would highly recommend not purchasing or using their wonderful leasing program! The worst customer service and the worst customer experience to this day the garbage Toyota Tacoma I purchased is haunting me! read more

Found this dealership off of Toyotas website so I called to schedule maintenance on my 2011 Prius, no problem, the lady looked up my name and found it , and booked an appt. Got there early, pulled into the garage, guy inspecting looks up my vin while we have small talk. Then he states that they will not touch it per owners rules, anything over 100,000. I asked, why they didn't tell me that before I drove 45 minutes to have it serviced. He shrugged and didn't say anything but he does. Then I stated that it should be disclosed to everyone when they try to bring their vehicle in. read more

I bought a highlander hybrid from Mike Laquinta, good service, very professional and I didn't feel like i was being pressured into buying something. Also this place sells cars for MRSP value (at they did for my car), which is very rare in 2022, some places were jacking prices up by 5k, very few dealerships are selling for MRSP. So. Fairmont WV - great Toyota dealership. And ask for Mike, I would buy a car from him again. read more

This star is for SERVICE, not SALES. I don't know about their sales dept. When I dropped off my car there was a woman yelling at the manager about how terrible their service was and how she would never be back. What do you know - I had the same experience. I had to wait a week and a half to get my car back, only to be told that they had put in an after-market part without consulting me (I had specifically asked for a Toyota part). I felt lied to about timescales/ reasons for delay/ their intentions. I was going to give one star but they get two because they gave me a [newish] loaner car for the last few days, and I really enjoyed that. Won't use them again though. read more

I hardly ever post reviews, but I have has two really great experiences here. The first was back in August 2015. I had gone to several dealers, and all had offered me low figures for my trade in. Went to Dan Cava, and they offered me significantly more for it. Sonny, my salesman both times, went above and beyond each time to give me great service. The second time was just this past week (January 2016). I recently found out that I'm having twins, so my two seater Tacoma just wouldn't work anymore. I began looking for a very specific color and model of the Tacoma. Found one at Buckhannon Toyota, but they offered me a serious lowball offer for trading in my truck. Ended up heading to Dan Cava, where Sonny, again, exceeded expectations. They didn't have the specific truck in stock, so they searched high and low and found one in Kent, Ohio. And dealer traded that truck in for me. Not only did they search all over for the specific truck I wanted, they also gave me a tremendous deal on my trade in. Sonny, Steve, Lindsay, and Erin all made my experience at Dan Cava a 5 star one. Thanks! read more

New update, Took my 2nd Toyota Tacoma from my 2nd son for a recall ( frame treatment) to Dan Cava. I ask them to check the front end due to a noise I heard driving to the dealership. I call the morning of recall work and ask them to check it while it was on the rack. I was told by the lady that answered the phone " since you turned in a review of my concerns with the Mr Cavas policies and your review stated you were upset with the policies we can not work on your vehicles ". At that point I ask to speak with the Manager after waiting 2 hours for her to call me I finally called in and spoke with her. She repeated the same situation as above " Since you you wrote reviews that were negative why would you want us to work on your vehicle " I thought a 2nd chance with Dan Cava might be a option and I was wrong. I ask Kerry So will you look at the truck and she said NO . So again Dan Cava Toyota has tarnished the brand beyond my imagination. read more

I was there when my grandparents purchased a new truck. They were extremely helpful and it only took 2 hours to walk out with a new vehicle that day. I would totally condenser choosing Dan Cava's again if I was looking for a new Toyota. You can absolutely tell that the employees love what they do. read more

Between my wife and I, we've bought 3 vehicles from them. Doesn't get any better than these folks. Great service, and truly care about the customer. read more

Great place to buy a Toyota, I've bought 3 new and one used. Have been treated very well and great service.

Will never go back. Tried to trade my brand new Highlander for van bc I didn't like it, it hurt my back. They wouldn't even try to help me. Said was not going to work. Basically told me it was a wast eof their time. I went to Buckhannon Toyota and they made it happen with best interest rate possible! Then, I gave Fan Cava another chance. My husband had my oil changed in the van and had to order a tire bc there was a piece of metal in it. We went in at 8am (appt at 8:30) and finally left at 9:45am. People coming in after us for oil changes were leaving before us. They didn't seem interested in finding out why it was taking so long but then they finally came out to tell us it was done. They didn't even wash my van like they asked if I wanted and told them yes. So, I will never waste my time with them again. I will make the 45min drive to Buckhannon Toyota! Every time!!! read more

Service???? You want to schedule an appointment online-forget it! It doesn't work. Call for a service appointment, you might get someone to answer, probably not. When you leave a message to call you back, they NEVER call back. I've owned my car now for almost a year so I've had to have the mileage maintenance checks several times. At least 10 times I've left messages-never have they called back. Service itself. They talk a big game. The issue I had wasn't resolved. Didn't even get out of parking lot and returned to the garage to waste another hour of my life with them. read more

I went there last week to purchase 2 cars, 1 to lease and I was looking to purchase a 2010 pre-owned. Mike the salesman "WORKS FOR THE DEALER AND NOT THE CUSTOMER" I ended up going to University Toyota and I did the 2 vehicle deal with them. They gave me a much better deal on a better lease (2013 corrolla) and a 2010 Tundra. I called Dan Cavas to see if the salesman Mike could match their deal with the same vehicles and he said, "TAKE IT, IT'S A GREAT DEAL". He didn't even try to work out the numbers, or to run it by a manager. I guess he sells enough cars and doesn't need my business. Well he won't get anymore of my business and I will pass it along to everyone I know. read more

My 3 year old Highlander that I bought from this dealer started burning a lot of oil. I took it to Dan Cava Toyota and they told me that it needed a new engine and they wouldn't be covering any of the cost. The vehicle was always well maintained, but not by this dealer. I'll never buy another toyota. The service person was a real jerk, too. read more

We wont be going back, the sales department is decietful and dishonest. We were misled about the benefits of a lease, when in fact you lose money when you trade in a vehicle with equity in it. I have found out that the prices we paid for two vehicles were much higher than the other local dealers. Head down the highway to another dealer! read more

My husband and I bought a truck off of Dan Cava Toyota. At the time the dealership was great. The sales people were nice up until we decided to use the insurance that the sales person told us to buy. At the time of purchase the sales rep said that the insurance would make the truck payment should my husband get laid off, disable or lost his job. now that my husband is not longer working we thought that we would use that insurance. After talking with over 10 different people (i counted) at the bank and two days later i am told to call the dealership because they have to start the paperwork with the bank. When I called the Dealership, the finance department now tell me that the insurance will only work if my husband becomes disable physically and put on disability would it pay.....geeshhh that is not how the sales rep explained it!!!! They are nothing but a bunch of lying rats there!! Do not buy from them go to another dealership!!! All these guys care about is making the sale and screwing over the little guy!! read more

I have no opinion on their sales department, but their service department is out to screw you. They told me I had numerous issues with my truck...bad rack and pinion, O2 sensor, rattling heat shield, leaking water pump (and of coarse you might as well replace belts while in there), and my catlytic converter wouldn't pass emissions standards and would cost me over 5 grand to fix. I took it to a friend and had him look it over. He said someone had loosened screws on 02 sensor and that was rattling, not heat shield. He cleaned sensor and tightened it...no issues there now. He did tested and inspected rack and pinion...NO ISSUES! He informed me my catylitic converter did have issues, but since WV doesn't have emissions standards the guy at the shop was full of crap. He replaced the entire thing for less than $400. I did have a small leak in water pump...at a seal...pump and belts were replaced less than 50k miles ago didn't need replaced. All told I got all the issues their service department said would cost me over $5,000 are fixed and running great again for a fraction of the cost. I will NEVER go back to them for service...or sales as this is likely a culture that runs through there whole operation. read more

will never go back. i've never been treated so badly in my life. i called two weeks ago to get a oil change, still waiting for a call back. always have to talk to a machine, then they don't call back. i;ve bought 9 new vehicles and this time i;ve ever had. i wouldn't go back if i broke down in front of it. read more