If you're looking for someone who genuinely cares about your experience and works hard to make it a great one, Ashton Cecil at Freedom Kia is your guy. He helped my partner find the perfect vehicle, and we couldn't have asked for a better experience. Ashton may be young, but he's clearly getting a strong start in the industry. His professionalism, knowledge, and patience made the entire process smooth from start to finish. You can tell he's dedicated to his work and takes pride in being a top-tier Selection Specialist. We'd recommend Ashton 10 times over. If you're heading to Freedom Kia, ask for him--you'll be in great hands. Here's to a bright future for Ashton in the automotive world! read more

Buyer beware Great sales pitch, but unacceptable service experience. We purchased a 2025 Kia Telluride and initially had a very positive experience. That quickly changed once we needed service. We have an ongoing safety-related warning issue that the service department has repeatedly failed to diagnose or resolve. Despite multiple visits, minimal effort has been made, and communication is poor at best. During our last visit, an employee behaved in an openly unprofessional manner--telling my husband he was "embarrassing himself" and making inappropriate gestures. No threats or inappropriate language were used by us at any time. Even more concerning, when we escalated the issue to the GM and owner, they sided with their staff without firsthand knowledge and told us their service manager is no longer willing to work with us. We were essentially told to go somewhere else or trade in our vehicle. We are now left with an unresolved issue in a nearly new vehicle and no support from the dealership that sold it to us. read more

The Service Department does not answer calls and do not return messages. They reschedule appointments without notifying of the change.

Just had my Kia Telluride in for a seatbelt repair. Staff was courteous, efficient and easy to work with. I highly recommend using this dealership to make a vehicle purchase and service. Waiting room is spacious and clean. read more

HORRIBLE service. I dropped my car off on a Friday in the morning and was told it would be done that afternoon. I didn't get a call by 3pm so I called. When I did I found out they snapped a bolt for the turbo on a 1 year old call and blamed it on the bolt being corroded. I was told it would be done on that Monday. I did not get a call that day so I called at noon for an up date. They did not have one and was told they would call me back. They did not. I then called the next day to find out what was happening, same story. I again called after the service left and had to have a sales person call the maintenance person to find out anyt read more

STAY FAR AWAY FROM FREEDOM KIA SERVICE DEPT. They rip people off. They go out of their way to find something wrong, don't communicate with you then tell you that you have to replace this or that and if you decline, they will give you the run around and then tell you your vehicle is unsafe so it's either then pay to fix it or get a tow truck to haul it home. They don't give estimates or even warnings up front. They've figured out how to line their pockets this way. They lie, lie, lie. read more

Worst customer service. Don't expect much from these people. They're frauds. Very petty. They want every piece of your wallet for not even needed work done on the car. If you're not buying BRAND NEW don't expect human decency. read more

Great sales staff and many of them are locals who can help you find the right vehicle for the surrounding area that occasionally experiences inclement weather. Shopping on their website is especially easy and convenient. The faculty is new and has a nice lounge with free WIFI and snacks. Plenty of parking. read more

Mike and his team at Freedom have always been extremely helpful and pleasant to work with. I have visited the dealership numerous times for various purposes, whether it be an oil change, new/upgraded parts, or just to check out what's new at the lot and the experience has consistently been top notch. At this point I occasionally stop in just to talk to Mike and the members of the Freedom crew that I have become close with. I would highly recommend them to anyone looking to make any vehicle purchase, period. read more

I purchased my new car from here recently and had an amazing experience! The whole staff here respected me from the very beginning and were available and friendly throughout the entire purchasing process. Harry, my sales consultant, was reachable 24/7 and was friendly answering all of my questions. The car I purchased was charged and ready when I came to pick it up. I was walked through the car's features and it felt like they actually cared that I retained what they were explaining. Best of all, they sold the vehicle at MSRP!!! I traveled from a different state just to be able to not pay any of those ridiculous markups that other dealerships (including my local five Kia dealerships) seem to enjoy these days. Love my car and love my time with Freedom Kia. read more

We bought several cars from Freedom Kia in Morgantown and have been very pleased! Everyone is very friendly and helpful. The employees go out of their way to help the customers and they give you the best deal in town. You can walk on the lot to look at the cars without feeling like your being attacked by vultures which is important to me!! The salesmen are there to help you if and when your ready! No hassle or pressure!! read more

Everyone at Freedom KIA has always been helpful and nice! I have bought many cars from them and have never had any problems that weren't addressed by the dealership. They really do have great deals. The service department is great but could use some tender loving care aesthetically. If your car is getting worked on and they have a loaner available they'll let you use it. Brittany is also a very great girl who truly works hard in the service department and cares for the customers concern. read more

Freedom Kia - 2011 Kia Forte Koup Awaits A Buyer in the Showroom - Car Dealers Near Me - Morgantown, West Virginia

Bad customer service in service department. First trip car stuttered in and they said nothing wrong with it-ie no codes found but they never drove it. Second visit Car sat there for about 10 days and they never looked at it. Scheduled an appointment at another dealer for repairs and didn't get the vehicle there so appointment was missed. Rescheduled at a later date. Outright lied to us about appointment. Incompetent in my opinion and would never use this dealership. read more

I will never go back although the salesperson was excellent the General Manager tried to step in and strong arm the sale and insulted my mother and me. We were honest from the beginning and told them how much we were going to spend. There was no trade, no financing and most important was we were test driving different cars to get my mother in the car she would be most comfortable in and getting the best value. After receiving a number from the salesman we had decided to return home to review all options. This is the point the Gm stepped in an was mouthy and rude. I plan to contact Freedom and write Kia itself about this incident . No one should ever be humiliated and insulted in public in any way. read more