They kept trying to call me,, but only when I was busy with work experiments and students (given…read more the fact that students are just getting started for their upcoming classes, etc.! Nonetheless, when we were finally able to get in touch with them, we were able to arrange a time to meet in person!!

$155 just to look at the vehicle. Doesn't include what it'll costs to actually fix a problem. Never…read morehave been charged for quote at any Toyota dealership before. Not coming back here.

Very unwelcoming and unaccommodating…read more I went in to ask questions about a new car I wanted to buy. They refused to answer my questions and tried to bully me into buying a car they already had on my lot. I might have been open to getting a previous years model, but they even seemed unwilling to discuss the features of the car. They were also very rude when they found out I had taken my Ford to a local garage for repairs instead of their own. They don't want your business. It's apparent they don't like customers or want to help customers. Don't bother. I went to another shop 20 minutes south, they were very friendly, and took the time to answer my questions. They will get my business, unlike Wilson Ford.

Sadly, several years ago I was a customer of Wilson Ford and took my 1991 Tempo there to be…read moreserviced. I went from having an air conditioner that was blowing cold air through the defroster, not the air vents to having no air conditioner at all. I went right back in and reported that I no longer had cold air blowing and was told--"Well, we are booked right now. Bring it back in next Monday" I did and then I needed a whole new Compressor. At first I was told that only a hose had come loose, that is why it was blowing through the defroster, not the air vents. So, I paid for a new compressor but still no air conditioner and in the process of putting in the compressor, they messed up my heater. Wilson Ford then informed me now it's the o-rings that are the problem.They could fix that for another $350.00. I had already paid $199.00 for the first visit, almost $600.00 5 days later, now another $350.00.!!!! I drove that car 3 more years with no air conditioner and no heater, with small children in the car. Haven't been back to Wilson Ford. Shoddy workmanship and service!!

The SLOWEST gas pumps. Every other time I stop to get gas here it takes FOREVER. Convenient…read morelocation but I'd suggest otherwise if you're getting Premium gasoline unless you have quite a few minutes to spare.

Elijah Reynolds worked so hard to get us a great deal on a sweet ride!…read more He was beyond courteous, incredibly helpful, knowledgeable, professional and patient! We are so happy with our experience and especially grateful that we had Elijah as our Sales Consultant. John Sabo, the finance manager was so great to work with as well. Totally recommend this dealership and especially Elijah! : )

I will be a loyal customer from here on out. They didnt hassel me into a vehicle, gave us our space…read moreto decide. They even kept in mind what price range we wanted and respectfully guided us toward what price vehicle we could afford. Their amazing, I will continue to bring my business to them.

This company is a crooked company and they are trying to take advantage of people. They tried to…read morecharge 600 dollars to tow a car from the Grafton Rd to downtown. It was a young girl who just got her license and was involved in a accident. They wanted 600 the next day to give her the car back. We asked for a itemized bill explaining the charges and was told that we could not have one until she paid the 600. Then they said if she couldn't pay the 600 the other option was to pay them 300 and give them the title in order to get her personal belongings out of the car. When I told him that is illegal he hung up on us. I am turning them in to the better business bureau. They should be ashamed of trying to rob young kids. They are a disgusting company.​

I have never in my life seen a more crooked towing company! My neices had an accident and the…read morepolice called Waterfront Towing. They towed the car to their lot and they wanted my neices to pay them $900 and sign over the title of the car for the tow fee. She was not allowed to get her belongings from the car twice unless she paid them $900 and signed over the title. She had to get the state police involved to get her belongings from the car. She did sign the title to the car over to them but they are now taking her to court for $900! They take advantage of women or others that do not know this practice is not legal under the Public Service Commission guidelines for a towing business or any other business that operate under a certificate of need. These people are nothing but thugs and very bad business people who break the law and make legitimate towing companies look bad. They are an embarrassment to the towing and recovery industry and have a long track record of violations. Worst company by far that I have ever seen in 50 years of being in the towing industry.