Line-By-Line Roofing appears to have a solid system, and is a company that is very trustworthy. I…read moream going to explain the process, which hopefully answers unknowns, if considering work.
I first contacted them, via web, due to a roof leak that I no longer wanted to repair. After initial contact, I received a call from the next morning, as well as other contact to set me up with an estimate. Jessica, the sales rep, came out a few days later to provide the estimate. She down-sold me from a metal roof, explaining the original cost, and required maintenance in the future, which was incredible. It is rare to see that from sales departments, in my opinion. She also possessed more detailed information about roofing systems than I would expect of a sales rep, and communicated her confidence level pertaining to her responses. The best part, she was not pushy. Overall, it seems that LBL sales, based on my experience, are not typical salesmen, but instead those that have passion about the trade, and want to sell real solutions, as opposed to selfishly maximizing commission.
The schedulers called me maybe 2 or 3 days after placing my deposit, which was quicker than expected. With an original estimate of 3 weeks out, it ended up being less than 1 week. I was told to expect them around 6:30 AM and for the job to last for 10-12 hours. They finished the work at 4:30 PM, followed by the cleanup, lasting about another 90 minutes. They estimated the repair work very well, and that is considering they had a late delivery of the material, the day of the job.
The roofing team was incredible. They all showed up on the job-site ready to work, and that is exactly what they did. They were incredibly professional, courteous, and ready to roof my house. It blows my mind how they did such a thorough job, in that little of time, my hats off to them for sure. They were led by Michael, the project manager, and he was an incredible liaison. He had great communication with me, updating me when I needed to be updated, as well as taking ownership of the project. When returning to my home, there was an incident with the delivery company, in that they busted a hydraulic line on their equipment. Michael briefed me as soon as I returned, had evidence of the incident, and had already reached out the the company alerting them so that they could prep remediation. This was refreshing, in that he could have covered it up and I might have never known, meaning Michael has integrity. He also has been communicating to me, following the project, to keep me alerted on the steps he has taken to help resolve the issue, despite the issue belonging to the delivery company instead. I appreciate stuff like this, because it does show ownership of the project, instead of brushing it off. After inspecting the work, everything looked incredible, and I have not been able to find any trash anywhere.
Overall, this company has earned my trust. They have integrity and seem to do the right thing. In the world of any home repairs, you always read about those that are taken advantage of in some way. I do not feel like that will be the case for this company, as they have proven themselves to me. I would recommend them to anyone that needs roof work.
