I cannot stress how poor customer service at Wilsons Home Heating is. Called them to have them come see why we had no heat from our Panasonic heat pump which we purchased from them 7 years ago. 2 week wait in November which was due to COVID and Christmas approaching. Tech came out and found there was no refrigerant, so he charged the system with nitrogen to check for leaks. This was on a Friday and we assumed that he'd be back Monday or Tuesday to check if any leaked. When I called that week to inquire when the tech was coming back, the service dispatcher (Melissa) told me I'd have to make a new appointment. I was surprised, as any other service business the tech would have come back as a matter of course to look for the leak. So another two and a half week wait and the tech comes back, discovers a couple pipes had rubbed together causing the leak. I don't know why he didn't notice the first time he was out. He repaired it and left - and added an extra hour on top of the half hour 'travel fee' which they apparently charge every time they come even though they're a 10 minute drive from my home. When I questioned the extra time billed, I was told there's a travel charge every visit, and that the tech was 6 minutes into the second hour so rather than charge me the full extra hour, knocked it down to a half hour. Guess the 10 minutes he sits out in front of the house after finishing up is on my dime and not Wilsons but does add extra billing time. I'd checked on the warranty and discovered that the seized compressor may be covered still. I asked Melissa about it, and she said, "No - warranty expired last year". When I then asked 'when' last year, it was December 23rd; which made it still under warranty. Had I not asked and pushed, I'd have had to cough up a lot more money for the compressor. I'll never deal with Wilsons Mechanical again and urge you not to as well. read more