America's best towing is an undeserved title for a company that's supposed to give assistance to…read moremotorists in need. Instead the dishonest owners are preying on unsuspecting drivers that happen to park at a corner lot at Lewis and State Steet in Binghamton . The lot signs are not posted properly and can not be seen especially when it gets dark. I drove 5 hours for my son's graduation and after celebrating his happy event at a local restaurant nearby I find out that my car was towed away the owners are cooks they demanded $400 to get my car back which I reluctantly had to pay, they ruined my family's day which was supposed to be a happy one. Stay away from this company and don't support their shady business.. They should be banned to do business in Binghamton.

Absolutely amazing company. I hit something in the road and popped both my front tires and a young…read moreman pulled over and helped me tow my car to my house. I would have been shit out of luck if he hadn't helped. I'm really appreciative with the help that man gave me and I would definitely recommend to use their services. Very respectful and nice people. I wanna say thank you sooo much!!!

My daughter broke down near Binghamton and called AAA. Raymond from Joe's Garage came to tow the…read morevan home and was super kind and friendly. I was home when he arrived to drop off the vehicle and he could not have possibly been more friendly and helpful as we managed to get it perfectly into the driveway despite the issues with the vehicle. He's clever and courteous. Glad he showed up quickly when my daughter broke down!

AAA sent Joe's Garage to pick up my motorcycle yesterday and I couldn't have been happier with the…read moreentire process. Joe (a different Joe) was excellent; super helpful and took great care loading and unloading my motorcycle. I would definitely use them again!

I had an emergency where my dad had to be helicopter lifted to the ER. Anyway heading to support my…read moremother about 175 miles away. My car broke down, the transmission failed, luckily it's under warranty. But through Carvana Val-u auto was the roadside assistance. My tow driver Frank, was fast and efficient. He kept communication letting me know the departure, ETA, etc. the tow was fully covered by my service. Great value! He arrived at my location in about a hour which gave me enough time to grab a burger and fries. Highly recommend. Defused a stressful situation on a stress day fast.

Called Good Sam to send out a tow truck at approximately 11am. They contract Val-U towing out of…read moreBinghamton. 2 hour wait! No truck shows! Calls go back and forth. 7 HOURS Later, the Val-U dispatcher( owner) tells me a truck broke down and another will be sent out of Syracuse. I chuckle at the absurdity of the day. The guy gets offended and says" I don't see what's funny about my truck breaking down" .I reply that it is not a mocking laugh but a laugh of a long crappy day. He replies in frustration and contempt, " I'm going to cancel your tow" . Im taken back but screw it..go ahead. I'm still broken down. Wasted my day with this joke of a business.

Did a great job fixing my vehicle. They negotiated pricing to best accommodate my need and parts…read more When you come make sure to ask for Mario or Luke

While traveling, I was caught in a sudden deluge rainstorm. Visibility was instantly brought to…read morezero. A tree 8 feet up a bank on the roadside fell and struck our car while we were in motion. The windshield and sunroof were shattered, and the roof peeled back like a tin can. Serious injuries resulted. The NYS Police notified Val-U auto to remove the car. Incident occurred Thursday afternoon. By Friday 1200 noon, I called Val-U Auto to pay the fees and remove the car from lot (As Stated I am traveling and not from the area. Vehicle has Liability Insurance only) Dispatcher stated she would call me in an hour with price and vehicle location. 2 hrs later I followed up with another call. Dispatcher stated the owner had not told her the price yet. Keep in mind 5:00pm is closing time, And they are not open on weekends. I called again about an hour later, reminding the dispatcher that I wanted to remove the car today because i am traveling and did not want to incur fees and would not be i. town on Monday Morning when they opened again. Dispatcher hung up on me. I notified Geico who called the dispatcher but also was unable to get a price. This company clearly has an MO of holding your car, license plates, and time ransome. They clearly had no intention of releasing the vehicle until they could squeeze every last storage dollar they could. This company should not be placed in a position of public trust and utilized by the NYS Police. I will need to travel 250 miles back to Owego on Monday. I will be notifying Christoper Friend, Tom O'Mara, Peter Oberacker, in addition to my local NYS Rep., and Tioga county Rotation Tow list coordinator. My next stop after this review is the BBB. As a retired police officer, I can say that we would never allow this type of behavior from the Tow Companies on our list. I will be making the Major at NYSP Troop C aware of the occurrence also. This is very disappointing. Matt Karpel, Val-U Auto Owner, I do not know if you are aware of this occurrence, but I hope you are willing to make this right. To all reading this post. I will advise and update as to Val-U Auto reaponse.

For the locals in this town & those passing through, this is the place for help. Headed home from a…read morecollege visit we got flat 4/12. Tow service 90 minutes out... beautiful spring day.. we could sit on side of highway. Slowly drove the vehicle to gas station.. no help.. our road side suggested a nearby place.. don't sell tires, made it to another place a mile up.. don't have our size tire.. I made a call to Jordan Boudreau He didn't have our size but was going to get and come to us at Carroll's Motors- guy there very nice- sat in his lot and waited for Jordan....he drove over an hour to get the right tire and came back to replace it.. above & beyond.. safety first- kind & friendly.. willing to help. May I add trust.. we then had to drive to his shop to pay.. thank you.. thank you for showing up and helping strangers.. for going out your way.. giving of yourself. You are a blessing.. we arrived home safely 7 hours later in total.