Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

I brought my mower and blower to Austin Outdoor Power for full service repairs and tune-ups. Upon…read morefirst use, the mower immediately stalled as soon as it touched the lawn. The blower started, but the shutoff switch didn't work--something as basic as turning it off had to be done using the choke. Clearly, even the simplest repairs weren't completed. I returned both items and was told the work was under warranty with no additional charges. However, when I went to pick them up, they attempted to charge me again. Only after I pushed back did they release the mower without an added fee. Unfortunately, the mower still didn't work. I spoke with the shop manager and asked for a refund--he declined. Total waste of time and money. Zero stars if I could give it. Avoid this shop.