I was effectively kicked out for trying to shop…read more Last Friday evening, (12/2/16) and three weeks before Christmas, at approximately 6:10pm I stopped in with my two boys, ages 10 and 7, to look at motorcycles, helmets and boots. K&C Cycle in Hebron closes at 6:30pm. This year Santa is delivering 2-wheel magic on the 25th but I still needed to size the kids up for bikes and gear. I was raised in a small business family so I regularly buy from local companies when at all possible. When we arrived at K&C Cycle there were two gentlemen chatting at the front of the store and I said: "Howdy" when we walked in. My greeting was returned with a simple "Hi" and I replied: "we're here to kill some time and look at some helmets and stuff" at which time both gentlemen looked at each other and one of them muttered "ooookayyy....". I tried to be vague so I wouldn't give my boys the idea that I was actually shopping for bikes and gear. Fifteen seconds later and after making it approximately 10' into the store, one gentleman left and the other, whom I assume now to be the owner, Ray, indicated that he was closing up and had to pull the outside bikes and quads in. Verbally, it was delivered oddly but I assumed he was letting me know that he would be in and out as we looked around. I said "okay, we're just going to be looking around" at which point he said: "it's close to closing" and non-verbally indicated that we should leave. At first I thought I was misinterpreting his cues but I quickly realized that he wanted us to leave...now. I said "so you're kicking us out?" to which he replied: "well you're the one who said you're just here to kill some time!". I replied with a simple "wow, you have got to be kidding me" and Ray again said: "hey buddy you said you were killing time!". Apparently, I did not realize that at K&C Cycles the potential customers loudly announce exactly what they will be buying when they walk in the door. I did not need to be told twice and began exiting what I thought was a motorcycle retail store. As I was walking towards the door I did explain that yes, we will leave, but that we will not ever be back, to which he replied, again and as he was walking further towards a different section of the store: "well you're the one who said you were just here to kill time". As I was exiting, I did inform him that he was a "business idiot", a remark that he did not like and after mulling it over for a second he turned quickly on his heels and with finger in air he exclaimed as he walked towards me that he was not an idiot and that he has had the displeasure of dealing with the "public" for years. I'm not proud of calling him an idiot in front of my boys and if I could take it back I would. The interaction I had with the owner of K&C Cycles in Hebron, OH was the single worst retail experience I believe I have had. My perception was, sadly, on that day, Ray was doing his best to continue to erode the American mom-n-pop shopping experience and force individuals like myself to enhance the sales numbers of the larger corporate organizations that practice decent customer service, such as not kicking you out upon arrival. Our family has now purchased two youth motorcycles and we are currently shopping for two adult off-road motorcycles and gear. -Tony

Ordered an ATV cargo box two weeks ago. Received an order conformation but after 2 weeks did not…read morereceive the box. Called 3 times before I got a real person (messages were not returned). Was told the shipping cost for this box was not within reason so they would not ship. Never received an email or phone call that there was a problem with the order. Customer no service abounds at this shop. Can't wait to have to send the credit card company a dispute claim. Avoid this place!!!

Excellent experience purchasing our Polaris Ranger there and since have had the same with accessory…read moreinstalls and maintenance. Doing business is there is like a step back in time and feels old school. Hanging out there reminds me of the kind of places I visited with my dad as a kid. The pace is slowed down and low pressure. Their inventory is extensive. I always recommend dealing locally which was a no brainer for us being 2 miles down the road, but doing business with them would be worth a travel.

Great place to buy four wheelers,slingshots and Trailers also they have a service department....read more

According to google they're open show up and the doors are locked try to call and they've left the…read morephone off of the hook, they are exactly why Mom and Pop shops are going away, no one wants to drive to a brick and mortar location just to find out they're closed or don't have what you need.

I ordered a few things from Rusty Riders recently and was not home to accept the packages. They…read morewere all marked delivered, but one of them was missing. It was most likely the Post Office's fault. When I called Rusty Riders to see if it was returned they shipped me the item for free, though it was not there fault the original was missing. So far what I have received from them was decent quality and delivered quickly. I will definitely be ordering from them in the future!

PLEASE PLEASE PLEASE READ!!!!! So a few weeks out i had a…read morerundown service with the owner. First off it took forever to get response back from him, about status about the motorcycle. Now this is my experience and a mistake i did, I really hope you don't do the same mistakei did. Please if you have him service your motorcycle, when picking it up please look to be sure everything looks alright to you. Bc I didn't and now i have a f up screw in my clutch handle. I can easily fix this by getting a new screw. But my deal with him was that he should have told me about his mistake working on the motorcycle, but he didn't also he charged me for service to the clutch which he didn't fix. So to keep it short, he is not a man of his word. He twists his words. He is not responsive. And there is no sincerity to his services, let not forget he is pricey. I will NOT RECOMMEND HIM FOR SERVICES. Bc little things matters. And If You do receive his services, please be sure to look around your motorcycle for anything that wasn't there before your dropped of the motorcycle, bc he will f up something and don't let you know till you later find out. That would be late to argue with him.

Duane and Mike are awesome! They have me up and riding on my very first bike. From carburetor to…read moredrive train, Duane has been super helpful with info for a new rider. Thanks fellas! I won't go anywhere else! (Ben Stepp)

ironworx has the best prices on used and custom harley davidsons period! ironworx has financing for…read moreeveryone! let ironworx cycles get you on your dream bike today!!

From the owner: Iron Worx Cycles specializes in sales of used and custom harley Davidson motorcycles, all vehicles…read moreadded to our showroom are clean title, have had full service and inspection done to them, and we pride ourselves on the best possible motorcycles in the state. We also offer a huge selection of added parts and accessories from our partner company Evil Iron Customs located on the same premises just next door, we offer financing and are ready to grt you on 2 wheels today

I took my 1981 gl1100 in because it wasn't turning over and they figured out my issue quickly and…read moregot fixed.

I have an 05 ironhorse texas chopper. For some reason none of the shops I've called will not work…read moreon it. They won't even touch it for basic maintenance! But not mobile cycle works!! Mobile cycle works jumped right on it! Turn around time was fast. The work done was right and right the first time. They took great care of my bike and the cost of the repair was fair and honest. Mobile cycle works exceeded my expectations and I reccommend mobile cycle works to anyone that loves their bike!! The owner was awesome as well as the staff! Great job, guys!! Demetrius Brown