Dr Ott…read more I want to publicly thank Dr. Ott at Selma Medical Center for the exceptional care and advocacy she recently provided me during a very serious medical situation. I have suffered from blood clots in my legs and lungs for more than 10 years. A few weeks ago, I went to the ER and was diagnosed again with blood clots and placed on blood thinners. During my follow-up appointment, Dr. Ott became very concerned about my condition and instructed me to return to Winchester Medical Center to be admitted for surgical treatment. Unfortunately, after spending nearly five hours in the ER, I was seen briefly by the ER physician, who never examined my leg and discharged me home. Dr. Ott did not accept that outcome. She spent hours personally investigating what had happened, reviewing records, identifying multiple errors in the ER doctor's report, and tirelessly advocating on my behalf until I was finally admitted to the hospital for the surgery I needed. What impressed me most was that she did all of this while continuing to manage a full day of patients. I later learned that the delays this caused in her schedule led to complaints from others, yet she never stopped fighting for my care and safety. Dr. Ott's compassion, professionalism, persistence, and willingness to advocate for her patient may very well have saved me from a much more serious outcome. In today's healthcare world, physicians like her are rare and deserve to be recognized. I will never forget the kindness and dedication she showed me. Thank you, Dr. Ott.

Overall they are not bad except for their billing department. They will not respond using the Selma…read moreAssoc. portal. They told me through the physicians assistant that Tricare for Life paid for shingles shots and then billed me for $162.00. When I confronted them they said "sorry" but you still have to pay. I paid them immediately over the phone with my credit card. Today they sent me another bill. I have sent an email to their executive director Michael Borton who is hard to find info on. Depending on his response if negative I will report to Virginia BBB and the Virginia AG. Thier billing department is inept and if they tell you something you should get it in writing. I definitely will next time. The doctor I see is great and has done an excellent job for ten years but I would not trust any other. IMHO.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

I have only had good experiences here! I am surprised the rating is so low, the doctors are very…read morecaring and don't brush things under the table.

Rebekah Payne is an outstanding medical professional! When I arrived for my appointment it was…read moreobvious that the practice was having a very busy day, yet I waited less than 15 minutes to be seen. Rebekah took her time explaining the results of my tests and I received a very thorough annual physical. Rebekah Payne was not only professional and thorough, she practices the hands-on "art" of medicine as well, a rarity these days. Rebekah reaches out to her patients, she treats you respectfully and as a human being. Orchard Family Practice is a top notch medical practice and Rebekah Payne is an outstanding PA. You can't do better than these folks!

our family has been patients for over 22 years. Ever since Dr. Rosenfeld left, the practice has…read moregone down hill. Calls are not returned, one is not able to get a sick appointment, can't get in for over weeks. Very disappointed.

Rutherford Crossing location: HORRIBLE! And I haven't even managed to see a dr yet! Customer…read moreservice is horrid and frustrating. Receptionist is rude. Missed first scheduled appt cause I was in hospital. Called and let them know, still received a letter about "policies" and how I was gonna be discharged from the practice. Then, randomly, Some guy called about my lab results. How can I have lab results when I don't have an appt yet? Then made an appt 6 weeks out incorrectly so had to wait even longer cause they wouldn't honor the first one! Definitely going elsewhere!

I will not be going back here. I had a nonviable pregnancy and knew that something was wrong…read more During my ultrasound, I asked multiple times to see the image of my child and was refused. When I called to verify that I may not have this experience again, I was told that I would likely have that happen again due to their standard practice. I get that some people would be extremely traumatized seeing that but it was my only chance to see my daughter in my womb and it was taken from me.

The staff was very helpful and patient. NP Connie Van Baah cares about her patients and dosen't…read morerush through your visit.

I am new to the Winchester area from Washington DC and traveled a great deal back-and-forth for my…read moredoctors in Arlington. I was recently referred to Dr. Keim and was so incredibly impressed with his office, staff and him as well. I highly recommend this entire practice. And they're affiliated with Winchester Hospital Center which is amazing as well

After being a patient for 19 years and having to reschedule an appointment, they said we were no…read morelonger patients and we couldn't make a new appointment because they weren't accepting new patients. Urgent care does 99% better than this pcp.

Just by reading the last reviews I can tell that I , Monica True, am not the only one ! I WAS until…read morenow her patient , but by the last incident at her office when I called with a persistent bronchitis that has been plaguing me for over 5 weeks , the earlier appointment they had for me was June 21st! This is the kind of return that you get at this office : a no return at all. Then when you finally talk outraged with her Dakota puppy nurse and get to be finally seen 4 days after , Doctor Byrd prescribes you an inhaler that is nowhere to be found and bought. I call the office and try to get an alternative prescription , but there is no one at the office on Fridays that can get you an alternative prescription ! Today is Thursday! No one has called me, not Dr. Byrd, not Dakota puppy , no staff member, no pharmacy! Fortunately I was able to schedule a videochat with our insurance doctor, who without have ever seen me, knew my history , the drugs I was given in the past 5 weeks and an alternative prescription for the inhaler Dr Byrd prescribed me! This won't end here! I will report this office to the justice and to my insurance! This place need to be SHUT DOWN! If you are reading this, do yourself a favor , go anywhere else BUT here! You won't find here any form of healthcare! You will find an incompetent staff, an o overweight doctor on drugs just like the ones she loves to push on her patients!

I took my grandfather to his appointment today with Dr. Warner, for a follow-up on some test…read moreresults and to also have another test done. Our appointment was at 2:15 and it took 45 minutes to see the doctor. The doctor went to see another patient and left us in the room for another 30 minutes and that is when we had to leave and could no longer wait. My gradfather is on oxygen and his tank only holds 2 hours worth of oxygen and was about to run out. Very disappointed in the lack of concern this practice had for my elderly Grandfather.

I am overweight and have a herniated disc. I cannot stand or walk without extreme sharp pain…read morerunning down my leg, because it is pressing on a nerve. The doctor asked me "Have you ever heard of BMI?" and then told me that my BMI was too high for surgery. He referred me to PT and the "pain management clinic" that they are affiliated with somehow to receive a cortisone shot. He did not offer any medication for the intense nerve pain. I went to my family doctor in tears from the pain several days later, and she prescribed nerve pain meds that have helped me a little. The cortisone shot did not work and after trying to get some kind of help--ANY HELP--with the pain, the Brain and Spine Center cancelled my follow up and referred me back to the pain clinic, dumping me as a patient because my weight makes me "not a surgical candidate." The pain clinic set up an appointment weeks away and seems completely uninterested in the fact that, for the past 5 weeks, I have been unable to walk or stand without pain and can't sleep or function normally. This has been a nightmare experience and this doctor's office has not helped, but made it worse. I ended up driving to Arlington to see a neurosurgeon who has many awards and recognition and who did not mention my weight when discussing my options (which include surgery). I do not consider surgery to remove part of a disc that is pressing on a nerve - when the patient cannot stand or walk normally without intense pain - as ELECTIVE. (see photo) I don't recommend these people AT ALL.

I've been to several specialists for my back issues. I have degenerative disc disease and currently…read morehave 8 bulging and degenerating discs. I literally couldn't stand or walk without a cane and I'm 19 years old. When the doctor came in during both appointments, he came in assuming I wasn't in pain because of my age. At my second appointment he even completely forgot all of my information and basically started asking me questions from scratch again. He then called me a liar for saying I had trouble finding somewhere to do PT that took my insurance. The support staff is extremely rude as well and seem to act like they're better than you. By far the worst experience I've had with a doctor or doctors office. I wouldn't recommend this place to ANYONE.