I had a very concerning experience at Winchester Hospital when I brought my mother in with extremely high blood pressure (202/87). Upon arrival, they performed an EKG, X-rays, and blood work--but then left her sitting in the waiting room for over 8 hours without treatment or monitoring. Given her condition, this was alarming and felt unsafe. When we were finally brought to a room, we were seen by a nurse practitioner who, while polite, informed us we would not be seeing a physician as he had 12 years experience. After additional blood work, he returned and said she would be discharged if she could walk. A staff member walked her for approximately 10 seconds and cleared her. I specifically asked why she was being discharged with blood pressure still over 200, and was told she was "fine" and that her primary care doctor would need to manage it. This response was both dismissive and deeply concerning given the potential severity of hypertensive crisis. The lack of urgency, minimal evaluation before discharge, and dismissal of a dangerously high blood pressure reading left us feeling frustrated and worried for her safety. I would not expect this level of care--or lack thereof--from a hospital in a serious situation. read more

I will start by saying the nursing staff was 11/10 amazing! Fully medically knowledgeable, reliable, personable, and resourceful. I could not have asked for a better experience with them all. However, EVERY SINGLE DOCTOR was awful. They could not maintain basic conversation or understand basic concepts. I had to project manage my mother's care. My mother hit her head from a seizure (as she has diagnosed epilepsy) and had a bruise on her forehead. The doctor asked how she got the bruise. We said from the seizure and he said "seizures do not cause bruising", absolutely unable to understand a concept that someone may hit their head while convulsing. Every doctor was as arrogant and condescending, with no medical knowledge to back it up. One doctor was trying to convince me she was not having seizures, but "sun downing" despite her convulsions and 20+ year epilepsy records. How any of them passed medical school is beyond me. read more

I am addressing Chronic pain that is always met with the most caring/concerned and respect for me as a patient at the Clinic. The staff is wonderful, working in that environment is most often met with patients that are not on their best behavior, in pain who can be ? The staff always remains so optomistic. This is my second visit and the results are great. Dr. Lubrano is the best, concerned with making me feel better and he did. read more

Two hospital admissions. PA left my room and never came back cause I was vomiting. Sorry to be such an inconvenience to you! And bad news Lahey in Burlington is ten thousand times worse! read more

ER is a joke. I was in incredible pain with a confirmed spinal injury. The ER staff was horrible! Another patient's wife went over got a warm blanket - 3 times. No one on the payroll did. Where are the Candy Stripers (?). 1) Give all your private information with 30 strangers sitting 3 feet away. 2)Triage nurse says don't roll in here hot. Did I mention spine injury? 3) Then they put you in the hallway where you can hear everyone's medical information. H.I.P.A. 4) I know that the Nurse Maria likes skittles. Please lower your voices. Maria comes over with hands on hip yelling at me. 5) five minutes later Dr. comes and tells me fractured spine. Ya Maria was there all nice & professional. 6) other patients wife checked on me with blankets. Said to me they treated you horribly. What is wrong with people? I was so grateful for Lorna ! Security kept walking around looking at me. Now near me (patients) are noticing Security is walking around making some Wierd faces. Third time this stop one to help me with moving. I asked is there an emergency ? Shooter or are the nurses saying I'm a bad patient. I have a spinal injury I'm not going anywhere. So sit down and let people relax a little bit. Walking around the same area. Go sit down. Every time you want to speak to a manager etc. Deers in headlights. Good bless us all. And Winchester Staff read more

Winchester Hospital - Looking up from my hospital bed at Winchester; where is my curtain. - Doctors Near Me - Winchester, Massachusetts

If you have food, allergies/celiac Be sure to pack a bag INCLUDING WATER There is Nothing GF offered NURSES do not understand Celiac read more

we were just in the emergency room, my wife was having severe neck pain. We were treated very quickly, and the staff was incredibly professional and courteous. read more

Pushed and shoved by non- uniformed security goons in emergency dept. I called and reported them o United Health Care. GOONS grabbed my phone mid conversation while being recorded on speakerphone!!!! Dirty unprofessional. Bottom of the barrel care. AVOID THIS PLACE FOR ANYTHING OTHER THAN GETTING DIRECTIONS.TO BETH ISRAEL LEAHY read more

DD, phlebotomist in Laboratory, was excellent. I only have one vein and she found it. Could hardly feel needle prick. Made the experience quite bearable. read more

Call bells never answered, nurses laughing, mocking, yelling HIPPA information across nursing station for all to hear, secretary giving medical advice...astonishingly cruel. read more

Went in for my yearly wellness physical and doctor said it had been 2 years so she'd order 'preventative blood work'. My insurance covers this so I said sure. I then received a balance for uncovered services. Winchester billing tells me I should have asked for a list of what labs were being ordered and then called my insurance to make sure every one is covered. At no point did the NP say preventative lab options vary and you may want to check what I'm ordering with your insurance. This seems like a ridiculous expectation to place on patients without warning. I understand why no one does preventative visits anymore. read more

I went there for day surgery on February 12. I was checked in by a clerk who told me that my insurance was rejected, but that she would refer it to the billing office who knew "a lot more than me." We asked if there was someone who we could call and she said that they were very busy, but this happens "all the time." I was nervous about the surgery, so did not press the issue. Fast forward five days later when I received a bill for the entire amount of the surgery. I called BC/BS who were actually quite helpful, and then had to spend time on the portal and phone uploading my card and giving information. I did get a notice from them saying they billed insurance and they removed the charge from the portal. No apologies and no explanation for the stress it caused me. Nurses and doctors were professional. read more

Staff in the beginning were great, but once you're dropped into the backrooms, you're just a number. Expect to wait several hours for anything. You'll talk to the main doctor for 45 seconds, nurses will talk about tv shows in the hallway while you just sit and wait with no context of the steps or timeline. Maybe this is just the American health care system in general. read more

my brother was at 87 oxygen (lowest acceptable is 94), I told a nurse and she came and fixed it. After, she said if I complained again I would be kicked out. IT WAS MY FIRST TIME SAYING SOMETHING, and it probably saved his life. will never go here again. also, last time here, my mema wet her bed and me and my mother had to change her because no one came. read more

Doctors should learn how to do a circumcision correctly or don't do it all. Terrible hospital.

They just reported that they earned an A is hospital safety for 22nd consecutive time. This is a complete joke! The only way they obtained this rating is due to their lies, cover-up of employee's incompetence and falsification of medical records. Last year my mom was taken to the ER for a GI bleed. Despite being 90, using a walker, and the fact that she had lost a significant amount of blood, the nurse left my mother, unattended on the commode. My mother then passed out on the commode and upon transferring her back to the bed, the nurses dropped her, dislocating her hip. The nurse then lied about this stating that she did not leave her alone, and that they did not drop her. She literally stated that in my presence that they dropped her on the side of the bed when questioned by the doctor about what happened, then, changing her "story". My mother was then admitted to the hospital, with a full leg brace, the hospital over-sedated my mother (to keep her from getting out of bed), and she was unconscious for 30 hours. While sedated, they had to suction her saliva which caused her to aspirate and led to pneumonia. We also found out the drop also resulted in a torn rotator cuff. The immobility due to the drop also resulted in blood clots. My mom should have left the hospital to go back to her condo, where she lived independently, however she was never able,to return to her own home due to their negligence. She has been robbed of her independence and the quality of life she had. I cannot express enough how much this has altered her life. While they have denied everything I was there the entire time and I KNOW and THEY KNOW what happened. They are more concerned with covering up things and and not making people accountable and training employees properly so that this wouldn't happen again. The orthopedist's office, who my mom had to follow up with told us that the dislocation could only have occurred due to a traumatic event. The hospital should be ashamed of the negligent care that they provided to my mother, but they don't care. They are more concerned with covering up and their reputation. This was a brought to the attention of Patient Advocacy which we got nowhere with as their "investigation" states the nurse said she didn't drop her. Yes, Amanda in ER you did drop her, I was there! I reached out to all senior management and never was acknowledged. They still have the audacity to continue to mail out request for donations to "thank a caregiver". What, they want me to pay them for ruining what days my mother has left? Sorry but they know what they can do with that request!! read more

Great high quality care in radiology and lab! Thanks for all you do for your patients.

I was born there in 1951. My mom had a great experience some years later when she had carotid artery surgery.

Place sucks. Service sucks. W waited over a day to see a doctor. Does not make sense. I get having a wait. But where the fuck are the doctors. Horrible place read more

My stay at Winchester Hospital was nothing but positive. The Emergency Department treated me with respect and concern. I was moved to the ICU and the nursing staff in that area is amazing. Thank you for all your help Winchester Hospital. read more

after telling and making sure I had insurance on procedure day. they told me I did. not !!!! sent to collection s. after. retelling I had. insurance supervisor. manager. assured me I did not have. insurance. hours on. phone. I found out. hospital. did not understand. am. or. pm. my insurance ended at. mid. night. I was. abused. also. run. away. do not use read more

Terrible after a short stay, they told my elderly 84 year mother it the cost wouldn't be picked up by insurance. Do not go here!!!!

I had emergency major surgery on a Sunday. The doctor was wonderful, the teams working with her were incredible. The recovery team so pleasant. They were all very knowledgeable and calming in a scary situation for me. Once in my room, I never, in 5 days had anyone get upset in any way. The staff on the 3rd floor were quick to respond, always smiling. I just cannot say enough good things about the nurses and nurses aides. The wound nurse did a wonderful job and the food was delicious. I hope I didn't forget anyone. One person, Audrey, a nurses aide, went above and beyond. She was incredibly kind to me and helped my with a shower when I was feeling down. So helped me lift my spirits. I would highly recommend read more

Been to bunch of cafeterias,this one has by far the best food ever. Its clean,fresh and served well every day. Not to mention that the prices are more then reasonable. Five stars all the way. Ziveli!!! read more

Winchester Hospital - Salmon w Couscous salad!!! - Doctors Near Me - Winchester, Massachusetts

The floor nurses are very good. But I spent the weekend there with a very serious infection. Saw a Dr in Er for 3 minutes. Did not see one until next day at 3 pm. One more when I left. He was good dr. Infection Dr. He was smart and explained things. i was given an odd test in ER which was extremely insulted they wouid do it. I laughed at them for wasting their time. It was a ridiculous test considering my life threatening condition I am facing with this infection. read more

Got there at 4:15a on Friday into Saturday and was quickly triaged- testing was relatively quick (labs, CT and ultrasound done all within 2 hours of arrival. However at 7a it was change of shift and we sat in the ED until 10am! They apologized for the long wait to see a doctor and get results. Bathrooms were disgusting and they were low on supplies, no sheets or johnnies avail in my room and the rooms definitely needed a sweeping/washing of floors and walls. Staff was pleasant and informative. Kudos to Kyle in the ED triage station! And Dr. G was attentive and great! ( 1st shift on call ER doc) read more

They do not care... don't bring your love ones are yourself to the hospital. Unfortunately, this is the nearest hospital to me. I have to bring my mother who has a severe complex case are usually basin. BMC are everything you ask of them will be a bother. They are rushing to get you out of the door from the moment you come in. They lack resources, such as MRIs, appropriate equipment for further testing, and a nighttime only have one doctor for the whole entire hospital. So if you are in pain, forget about it. Due to my mothers illness I've seen several hospitals. This by far has been one of the worst experiences. Now I'm dealing with an issue with case managers, unwilling to help me find a Rehabilitation. Honestly, I've never written a review. that's the point do not stay more than two days. read more

I was brought here with a high fever and horrible rash in my face. The ED nurse Meghan was so kind and caring, she made me a bit less apprehensive. The floor I was moved to is run by caring staff and doctors. I'm very comfortable and relieved that I didn't fall ill back in my home state. Several different doctors are involved in my care and all are personable and spend time explaining my infection, my treatment, and possible length of stay. They left no stone unturned in trying to figure out what my infection was. I don't understand the bad ratings I've seen on here. It's a shame that folks seem to be unable to communicate in anything but demanding tones of anger. I would definitely recommend this hospital. BTW, the food is also amazing especially for hospital food. read more

You might as well just hand over $500 for walking in the door to this place and that's before they order the expensive tests. My kid got sent to the ER by his doctor and now we've got a $1100 bill now for no diagnosis and the condition cleared on its own. Apparently his doctor can't be bothered to have the testing equipment in their office so we got sent to the ER. The doctor is employed by the same organization as the hospital so this is just an expensive racket where they funnel business to the ER. This is American healthcare for you. Pay a lot to the insurance company and then pay more when you actually need care since some doctor who drives a new Lexus and owns multiple homes needs to pay for the lifestyle. Plus don't forgot that the hospital execs need to be paid a lot also. read more

Worst hospital in the world. Even a 5th world country will have better care. Never ever go here. If I could put -5 stars I would. Richard Weiner fix the hospital please. I cannot and will not call this a hospital. You are Winchester Clinic not a hospital. I have come to WH atleast 5 times and all those visits had 6 hours waits in the Emergency area. Took Docs forever to come, staff at front desk were absolutely rude. They are pretending to work instead all they are doing is surfing the net and acting busy. You are a good man Richard and you need to crack the whip and fix it please. read more

Never bring your child here if I could give a 0 I would Went at around 4 My son had a 101.8 fever and by the time we got there (less than 30 minutes) it went up to 102.9 fever no wet diapers since 730am! His pulse was 180 Last few days been having diarrhea and throwing up. Refusing fluids n food was told my his doctor to go to the er get there he had a small pee.. trace of blue on the diaper Was given Motrin (as if I haven't been giving him meds) they tried giving him cheerios apple juice water n pedialyte he refused all all he's been doing is crying. The doctor refused to do any tests refused to give an iv she said he wasn't dehydrated cause he had tears also when I complained about what can be done he's been like this since Saturday just no fevers just diarrhea n throwing up when I told her how the doctors told us to come in her response was u didn't see them so they can't determine that I was also told if a fever goes high he can't have any seizures ( so she's never heard of febrile seizure) Then she tells me to stay away from dairy but then she says try giving him whatever he wants to eat try giving ice cream and they never rechecked his pulse or fever. Meanless to say I will NEVER go there again read more

My youngest daughter has a GI disorder known as Cyclic Vomiting Syndrome. She has been to this ER twice for this issue. The first time she had one of these episodes I was super unfamiliar with it. After bringing her into the ER I was lectured on how to properly hydrate her on hot days where she may be overly active. The second visit was months later. With episodes of less severity we had been reporting to her primary care physician and even met with a GI specialist. The second time we had to visit the ER I knew exactly what this was and was even given a list of labs to request of the ER from her specialist at Children's GI. While I understand COVID is a new concept to all, a little empathy in the nursing field goes a long way, especially in pediatrics. With her having to be in the ER for several hours while the tests were run and she was hydrated etc, I had to pick up my older daughter from a friends house in which case my mom went in to sit with my daughter. I had told the front desk I was running outside for a change of clothes for her as she threw up on herself and decided just to take my moms car and swap out with her as I knew how to get to the friends house but did not know the address so it was easier for me to go and her stay and bring in the change of clothes. This entire "exchange" of conversation and clothes took no more than 1-2 minutes. The front desk staff and the pedi nurse gave me an extremely hard time about this literal 2 minute exchange, even though I had told them I was running outside. I was called up by the pediatric nurse herself to be scolded for "leaving my daughter unattended" even when I sought permission to get the change of clothes from that exact nurse when my mother was already in the room with my daughter. When coming back, the front desk staff told me I wasn't allowed to go back to the pedi wing due to COVID rules and made me call the front desk at pediatrics to ask their permission. They gave me a huge attitude and said "well of course you have to come back. You're her mother aren't you?" As if I was unaware and wasn't halted by the COVID ER "hostess". We waited 40 minutes after discharge to have one of the nurses come back in to take out my daughter's IV, in which I ended up doing myself. There was one other patient in the pedi wing that day. On the way out she even had the audacity to ask if we were able to get the IV out okay knowing full well it was her responsibility to have done so. Hospitals will forever strike a nerve with me but Winchester even more so as 4 years ago my son was brought to this hospital with a serious brain injury from his childcare provider's home and ended up passing away at children's in Boston several days later. The doctors, nurses and staff who were there this day, were helpful and empathetic. I'm not sure where those doctors and nurses are today, but they're definitely not working peds ER, that's for damn sure. Unfortunately, after the last few visits with my daughter, I never again, will step foot in this hospital, as I'm appalled at the behavior of the doctors and nurses in their dismissive and condescending attitude accompanied by their lack of empathy whilst working with both kids and parents. read more

Horrifically bad ER. Would not listen to the patient and forced family members to wait in a waiting room so that no advocate was available for a senior disabled patient. Despite screaming in agony from what turned out to be a kidney stone, they refused any pain medication for an hour. Despite multiple family members trying to find out even where the patient was and the patient asking for her husband, they finally admitted her to the hospital (after about six hours) and refused to tell anybody in the family that they had done so. read more

DO NOT GO TO OR SEND YOUR LOVED ONES TO WINCHESTER HOSPITAL ER!!!! They have robbed my mom of the happiness and comfort of her remaining years. On 7/4/2024, my mom was taken to the ER for a GI bleed. Despite being 90, using a walker, and the fact that she had lost a significant amount of blood, the nurse, Amanda (yes, I am calling her out, since she should be fired...for numerous reasons), left my mother, unattended on the toilet. My sister noticed that my mom's eyes were rolling back and forth, and she was loudly asking my mother if she was okay. Only then did the nurse come back into the room. She said that my mom was as starting to pass out, and when moving her back to the bed, Amanda dropped her on the side of the bed, dislocating her hip. Despite writhing in pain, they refused to provide her any relief,stating they 1st had to treat her for what she came in for. The nurse (Amanda) originally admitted to dropping my mother, and she later tried to back-out of that, despite the fact that my sister witnessed everything and was texting and calling us to tell us what happened. Amanda also lied about what happened in the medical records. After being admitted to the hospital, with a full leg brace, the hospital over-sedated my mother (to keep her from getting out of bed), and she was unconscious for 30 hours. While sedated, they had to suction her saliva which caused her to aspirate and led to pneumonia. We also found out the drop also resulted in a torn rotator cuff as well as blood clots. Where my mom should have left the hospital to go back to her condo, where she lived independently, she had to go to a rehab for 3 weeks (due to the hip dislocation), and now she is in an assisted living facility. We are in the process of selling her home, because she can no longer live on her own..all thanks to Winchester Hospital. While they have denied all blame, the orthopedist's office, who my mom had to follow up with (and she was referred to by the hospital) told us that the dislocation could only have occurred due to a traumatic event. The hospital should be ashamed of the negligent care that they provided to my mother, but they don't care. The hospital, and the ER staff should be investigated! read more

Absolutely horrendous. They gave me the wrong pain medication for my dislocated knee, so I was in horrific pain for hours. When I had organ failure, they left me half passing out, half throwing up on a stretcher in the hallway behind the intake nurses. This hospital used to be great, but now it's honestly getting dangerous to go there ever since Lahey took it over read more

Ambulance brought me.from my home in Andover to Winchester Hospital. I told them I wanted to go to Lahey Hospital and they told me Lahey could not take any patients then. Winchester from now on is my hospital. The doctors and nurses are the BEST. came into the ER and it was crowded but still they took great care of me. I was admitted for 3 days and even the nurses on my floor were amazing. This is the place to go get care. The staff is kind and they take there time with you. 5 stars for helping me with and my family. read more

in hospital for knee replacement. Worst hospital ever violated HIPAA rights contraindications for medicine unable to meet. Pain control nurse threaten me. They didn't investigation but didn't contact anybody. Really really really pathetic read more

This week my lil unfortunately had a cold and I took him to the Dr (assuming it was nothing) Doctor sent me to the ER (she suggested Winchester Hospital) never been there & didnt know what to think... So off we go, got right into Triage, put right in a room in the ER (might have helped that it was a 4 month old with a Breathing Problem) Xrays, Nebulizer Treatment, we are then told we need to be admitted - WHAT, WOW? And here I was at home thinking It was nothing! So we spend the night - nurses were all great, staff was wonderful, Bed wasnt the most comfy thing in the world, but hey I got to stay with my Lil Man! Next morning they sent up a Complimentary Parent Tray of food, that was nice! Got us a Nebulizer and then sent us on our way. I thank the hospital for helping my little guy & they were nice enough for everything, My Dr referred me there as she stated they have a whole Pediatric unit as my hospital doesnt & if things were needed I would have been sent there anyway - It is run by Childrens Hospital... so yes for Children I would recommend them! read more

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EDIT: So I just got some answers finally! So the Physicians at Winchester use a different billing source than the Hospital. This is Change Healthcare. Their phone number is 844-860-7809. It's a 3rd-Party billing company located in JACKSONVILLE, FL. My rating still stands. The fact that I had to yell make a ruckus at people for two weeks to finally get this phone number is terrible! And Change Healthcare's Service is even worse! This needs to change! I received a call from a collections agency concerning a bill from a visit back in July on the DAY BEFORE THANKSGIVING. They refused to tell me the doctor who is billing me. I had received no emails, no mail or phone calls prior to this and so I didn't even know this bill existed. I've been trying to call the emergency billing department for two weeks now and there's no one answering or I get sent to a voicemail that's full! How am I supposed to pay bills that I don't know exist?! And now I'm getting harassed by a collection agency who refuses to give me details. read more

SCAM!!! DO NOT GO HERE. AT ALL COSTS. I came into here being treated for a splinter in my foot and someone who worked here asked me if I wanted to get an X-ray. I said I need to talk to my mom about it (as I am still a teenager) and she said okay. She came in 7 minutes later and told me quite blatantly to hurry up because they don't have all the time in the world for me and there's other people waiting. I talked to my mom and said okay, I want the X-Ray. That person went outside and told the doctor who saw me, Jessica A Albrinck, that I decided I want the XRay. That person screamed, and I could literally hear it from inside my closed door patient room, "WELL NOW I DON'T WANT TO GIVE IT TO HER ANYMORE!!!" At that moment, I was shocked how a doctor could talk so badly about her patients like that and treat them like garbage. I wanted to jump up at that moment and run in and speak up to her. How dare someone treat their patient in need of treatment like this?!! These people should never be allowed to bill us $500 for one xray and one talk session where they just told me to "go home and wash the area with the splint." I regret ever coming here in the first place. DO NOT GO!!! THESE PEOPLE ARE RUDE, PUSHY, INHUMANE SCAMMERS WHO DON'T CARE AT ALL ABOUT THEIR PATIENT'S HEALTH!!! THEY ONLY CARE ABOUT GETTING THE MONEY. THE FACT THAT SOME OF THESE PEOPLE EVEN GRADUATED FROM MEDICAL SCHOOL IS A JOKE!!! My mom is going to fight with insurance like bloody hell. Update: I also went to that SAME clinic two years ago for another splinter related problem, this time with shards of glass in multiple places in my hand and toe, and they straight up took the xray and told me the same advice to "go home and wash the area with the splint and keep it clean and dry." They even gaslighted me and told me that the splint couldn't even possibly exist if there was no opening in the skin or if it didn't show up on the xray. ARE YOU KIDDING ME?!! Literally everyone knows that tiny shards do not necessarily show up on an xray unless it is precision engineered to detect micropieces. What a bunch of losers. I'M NEVER GOING HERE AGAIN AND NEITHER SHOULD ANYONE ELSE. TAKE HEED ALL OF YOU FELLOW SUFFERERS UNDER THE AMERICAN BULLSH*T "HEALTHCARE" SYSTEM. read more