The nurse and receptionist who treated my mom for her sprained wrist were very nice, and we were…read moretold they offered X-rays at this location. When we were taken into the exam room, the nurse took my mom's blood pressure, asked some questions, then went to bring the doctor in. We waited 20 plus minutes, then the doctor came in just to say we have to get a referral for X-rays at the diagnostic center ten minutes away, when we were told we could do the X-rays at this place. She told us if we wanted to do it here it would have to be at 2 pm. Then she got very disrespectful and raised her voice a bit and talked down to my mother like she was a child just because she wasn't pleased with the service so far. Very disgraceful behavior from a doctor when my mom was in immense nerve pain. Not only the complicated nonsense of going to an urgent care, paying $50 for co-pay, just to get sent somewhere else, but the horrible disrespect from the doctor. If there's one thing I don't tolerate from a medical practice is disrespect and attitudes instead of patience and empathy. Would not recommend this place at all or even return. The diagnostics center treated my mom so well and so much better. Save yourself some heartache and seek another urgent care.

Just watching my fiance leave for work in pain for the second day in a row, barely able to clutch…read morehis backpack, because he was unable to get a doctor's note as represented by the provider who stitched him up. Lying, rude, mean-spirited, argumentative, and manipulative people there at Valley Health only care about two things anymore and neither are related to improving quality of care ... Money and Social Media Likes. Valley Health is contributing to the failure of the American health care system one clinic and one awful staff member at a time.

My husband was a patient there from Jan 9th til the 11th of this month. He was on 4 surgical floor…read more He had a very good experience all the way around. Im sorry i cant remember all the nurses names and aides,but everyone was so helpful and caring. Mallory was the main nurse during the day and i remember another nurse was Christine I believe at night. I know there were others also and im sorry I cant recall their names. They did their best to answer any questions and were attentive all the time. Its hard being in the hospital anyhow,but it makes it so much easier when you have sensitive and caring people taking care of you.Everyone from housekeeping,nurse aides and all were excellent.

I rolled my car in February of 2025. After an ER visit and before i left the ER I had my VA…read moreinsurance on the phone talking with the hospital staff that took my information. Radiology and the ambulance got payed and had no issues. Over a year later Valley Health's main billing department still can not figure out how to get payed and constantly harasses me. Its not that my insurance wont pay its that they will not submit it properly and the VA kicks it back so they instead harass a disabled Marine corps veteran over their inability to to their job and bill properly. I get phone calls and letters over this bill that WOULD get payed if they just submit it properly. I have called them and tried to sort this issue out but they just keep resubmitting without fixing the issue and cant seem to figure it out. I do not recommend this hospital. If at all possible go anywhere else. They have terrible billing and will try to put you in debt you do not owe due to their own incompetence.

went to the ER with chest pain and shortness of breath. Was triage and immediately sent for…read morelaboratory x-ray and EKG. Then, sent to the waiting room and waited three hours before being taken back to be seen by a physician. My complaint is I do not feel laboratory test should be ordered before a physician even sees you. Number two; the waiting time is unacceptable in the waiting room over 3 hours. The time spent after being taken to a room to see the physician in the ER was over 2 hours to see a physician, the physician and nursing staff were efficient, especially Ashlyn and should be commended . At the time of my visit, there was no water in the hospital, apparently due to a replacement of a main water valve near the highway. I was admitted to Observation and 9 hours after arriving in the ER I was moved to the 4th floor. my negative experience occurred the first night on the floor. The night staff were curt and did not listen to my concern. when I took medication there was one missing and I was told it was not on the list, I had to tell them it was being taken every night at home for cardiac arrhythmia and doctor ordered. It took over an hour to finally receive the medication. They had bad attitudes! No complaints about staff in Nuclear Medicine x-ray they were very proficient and caring. the transport team was excellen! N Maguire

They profit from prescribing unnecessary pills. Insurances deny needed things, most likely due to…read morethe unnecessary prescriptions. It's probably worse than I'm saying. They say, they'll get you all fixed up. And you can definitely expect a run around between this facility and insurance. Resulting in no medical help.

Although o was not a patient here, I did visit someone who was. The hospital is very secure and…read moreclean! You much check in upon arrival and get a name tag. Everyone was so nice and helpful. The food court had a ton of yummy options and the prices were cheap!

Me and my wife went there we had a great experience the staff was very friendly and we were in and…read moreout of there in no time

Pro: moderate size parking lot, online scheduling, big wait room, clean interior…read more Con: some days no drug screen available. I need a pre employment drug screen and vaccination to be done so my agency sent me to this location. The facility has a moderate size parking lot so no issue finding a space. I arrive on a Monday and was told that they didn't have a person to do the drug test so I made an appointment and left. I came the next day at my appointment of 11:10 am but didn't go in till around 11:50. The waiting room is spacious and clean. The staff is friendly and thorough. All in all, I had an ok experience here at MedExpress.

Busy that is is why it is best to schedule ahead online versus walk in and risk of typical urgent…read morecare long wait time .

Dr Ott…read more I want to publicly thank Dr. Ott at Selma Medical Center for the exceptional care and advocacy she recently provided me during a very serious medical situation. I have suffered from blood clots in my legs and lungs for more than 10 years. A few weeks ago, I went to the ER and was diagnosed again with blood clots and placed on blood thinners. During my follow-up appointment, Dr. Ott became very concerned about my condition and instructed me to return to Winchester Medical Center to be admitted for surgical treatment. Unfortunately, after spending nearly five hours in the ER, I was seen briefly by the ER physician, who never examined my leg and discharged me home. Dr. Ott did not accept that outcome. She spent hours personally investigating what had happened, reviewing records, identifying multiple errors in the ER doctor's report, and tirelessly advocating on my behalf until I was finally admitted to the hospital for the surgery I needed. What impressed me most was that she did all of this while continuing to manage a full day of patients. I later learned that the delays this caused in her schedule led to complaints from others, yet she never stopped fighting for my care and safety. Dr. Ott's compassion, professionalism, persistence, and willingness to advocate for her patient may very well have saved me from a much more serious outcome. In today's healthcare world, physicians like her are rare and deserve to be recognized. I will never forget the kindness and dedication she showed me. Thank you, Dr. Ott.

Overall they are not bad except for their billing department. They will not respond using the Selma…read moreAssoc. portal. They told me through the physicians assistant that Tricare for Life paid for shingles shots and then billed me for $162.00. When I confronted them they said "sorry" but you still have to pay. I paid them immediately over the phone with my credit card. Today they sent me another bill. I have sent an email to their executive director Michael Borton who is hard to find info on. Depending on his response if negative I will report to Virginia BBB and the Virginia AG. Thier billing department is inept and if they tell you something you should get it in writing. I definitely will next time. The doctor I see is great and has done an excellent job for ten years but I would not trust any other. IMHO.

Great concept but depends on the quality of the provider you get. Unfortunately, we had a poor one…read morewho ignored the medical history we provided for our child (e.g. history of croup with no history of asthma). The medical provider said she'd like to prescribe albuterol and my wife (an RN) asked if we could do a corticosteroid like her Primary Care Pediatrician has prescribed in the past. She confirmed that she would change the prescription to dexamethasone and we ended the call. An hour later we received the notes stating she'd prescribed albuterol (an asthma medication). We called twice back to the office hoping it was a clerical error. After two hours, the administrator said the medical provider said she didn't think it was croup and changed it back to albuterol. We asked why, if she didn't think it was croup, would she tell us she'd provide a corticosteroid (dexamethasone) during the consultation....then make us wait two hours and change it...all the while our 4 year old has a 100.3 temp and barking cough.

misdiagnosed. was using google to look things up in middle of her diagnoses and showing us pictures…read moreto reassure us that was the problem