Great at first, scheduled multiple pick ups with no problem. Last driver asked move up the pick up…read moretime, no problem. Then back, then got lost. Barely made it on time. Tried to schedule one last pick up over a week out. Response was, "No, we are short drivers." Disappointed

This taxi business used to be okay but now this taxi business is insanely expensive and very hard…read moreto get rides from.

The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Really wonderful!! John was so kind and accommodating! As a local it was fun to see the harbor from…read morea different view. Would recommend for anyone

I took my wife to dinner and then surprised her with a Sunset float for our (mid-year) celebration…read morefor 32nd Anniversary. Very relaxing and cozy! Our Gondolier (John) had a beautiful voice for serenading us around the Harbor. Felt like we were floating the waterways in Venice. His stories and history lessons on the different homes, landmarks, & businesses along the shore was a plus. It went by too fast and we didn't want it to end! We did the 90min trip. We will do it again!!!

I highly recommend this taxi company. I was snowed in and needed a ride for health reasons. I…read morecouldn't get out my driveway because of the snow and I don't have a 4 wheel drive vehicle. They were absolutely swamped because many people were in the same situation as I. But, they picked me up, drove me safely to my destination and because my appointment took several hours they picked me up when I needed to return home. They are professional, friendly and local. I will always use this company. They have clean vehicles and drive safely.

My parter,, our child and myself were looking to obtain a ride to the airport and I was advise to…read moreuse Gig Harbor Taxi. I called them and got a quote. Then was advised to just reserve online. Immediately went and scheduled a reservation to my airport. I put arrival to be at 2:30A and right on their website that if it was in 24 hours to go ahead and give them a call to confirm. they are open 24/7 according to their website. I called them multiple times Then emailed them.. Then continued to call.. for hours.. to this second i have heard no response. This ultimately caused me to miss my flight and leave him very stranded. It put me in a very bad position and I have yet to hear anything from this company. This is very upsetting and a big let down as this was a big concept for the town. I would truly never recommend this service to anybody for their lack of professionalism.

We had our wedding in Gig Harbor this weekend and had the entire Inn booked. All of our guests who…read morestayed there had great stays. The rooms were clean and ready on time. You cannot beat the location either being right across from the park and marina.

I was looking for a local room to rest in after a long and stressful day…read more All I really wanted was a hot bath and a comfortable bed. I arrived and was greeted by staff with a glass of wine which was quite nice. I ventured out and grabbed some food to bring back to my room to eat. Many places to choose from nearby. At last.... My hot bath.... Nope.... The plug in the tub did not work and did not even appear to be the correct plug for that drain. I visited the office and the gal came to my room to have a look. She said she would call her mgr and get back to me. 30 minutes later... no call and no bath. I called the office and explained my situation and told her I would expect some type of compensation. I took a shower (not my thing before bed) and tried to go to sleep. The heat/ac in that room is either on or off. If I turned on the AC it ran nonstop and was very loud. I slept with it off and was sweating all night.... No happy medium. When I checked out the next morning I, again, mentioned the bath tub situation. The person working said she didn't think she could do anything more for me since I got a "discounted rate to begin with" and I responded that I had no bath and she responded "well, you had a shower!" She knew I wasn't happy and offered $10 off at which point, I was insulted, and told her I would be writing a review that would probably not be very pretty. As I was walking out she was saying.... ma'am, I'm trying to work with you; what would you like me to do? I left. The next day I got an updated invoice with a bit more off the bill than the $10 offered. Bottom line, if they gave me a "discounted rate" when I booked does that mean everything in the room should not be functional? I think not. I have a video of the tub/plug situation but was unable to upload it.

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

I hired a ride for my cousins that were flying into Seattle from St Louis…read more After reading the reviews and getting quotes, Walking Platinum was most impressive. This company is the BEST! If you want to impress your guests, ride in style and have the most professional driver(s), call Walking Platinum! I will always hire Walking Platinum in the future, and will recommend them to everyone! Thank you Jason for your amazing service! Patti

Responsive, on time, safe, professional, I will use Platinum every time I need a ride to the…read moreairport!

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

I use century car service for three trips. Pick up at the Seattle airport to my downtown hotel…read more Pick up from my downtown hotel to the cruise port. And then finally cruise port pick up to the airport. Every ride was on time with a professional driver who assisted with anything we needed. I highly recommend century car service for any transportation needs in Seattle! Thank you for a great experiences.