Professional, responsible, communicative, courteous, and on time. We will definitely ask for their…read moreservice in the future!

Great job. Their workmanship is professional and top-notch. We'll be happy to hire them back next…read moretime around. Thank you

The public response to my initial review is just an attempt to minimize the real property damage to…read moremy home as a simple difference of "conclusion." The physical evidence proves I did not receive the skilled service I contracted for -- a low-pressure exterior soft wash (safely sprayed from 5-15 feet away, not inches) and a manual, ladder-accessed hand cleaning of my gutters. Major Panes actively advertises a dedicated "SOFT HOUSE WASHING" method, explicitly warning consumers on their website that "too much water pressure can strip paint and loosen siding, causing water intrusion issues to your home." They promise a low-pressure rinse where "the cleaning mixture does all the work so the water pressure doesn't have to." Instead, they sent an untrained crew that used high-pressure techniques. Because of the crew's lack of experience and improper techniques, my house received a high-power blast that caused damage. In his private email follow-up, the owner, Rob Taylor, openly admitted that their house-washing process "does require water to be sprayed at unusual angles" and confirmed they clean gutters by "spraying upward" from the ground. These close-up, upward angles violate industry standards for a safe soft wash. Their improper methods hit the house with such excessive force that it left a loose, warped HardiePlank board on the side of the house, permanent "tiger striping" (zig-zag pressure scars) on my exterior siding, chemical bleach spots, and internal flooding. Their poor chemical mixing left unsightly water marks and a permanent bluish-gray chemical stain on my factory-finished aluminum gutters due to inadequate final rinsing. Major Panes actively advertises an "EXTERIOR GUTTER WHITENING" service, promising to clean them with "the right cleaning solutions and elbow grease" using precise, manual hand-scrubbing. Instead, they went against their own advertised standards by blasting high-pressure wands upward from the ground, permanently stripping the factory enamel finish. Shockingly, their own website copy openly admits the highly volatile nature of these chemicals, warning consumers that if not handled properly, "there is a risk of the cleaning agent leaving splotches on your siding." The company's job listings make it clear that Major Panes actively recruits "Entry Level Techs" with no prior industry experience required. The listing openly admits that "Certification programs are available for bonuses," confirming that the techs sent to client homes are not automatically certified or properly trained soft-wash technicians when they are hired; certification is merely an optional incentive. They are putting high-velocity commercial pressure equipment and chemicals into the hands of uncertified, entry-level workers and charging consumers a premium rate of almost $500. They failed to shield or tape vulnerable entry points, like my door lock. If the tech wasn't spraying too close or at a dangerous angle, the water wouldn't have entered my lock and dripped down the door handle, making a puddle on the floor. The tech who caused the water to come inside even saw it dripping himself. The public response explicitly states that he had to "apply lubricant to the internal mechanism" of my door lock during his follow-up visit, and I personally witnessed him spray dry lubricant straight into the door handle chassis as well. He did not even bother to clean the chemical residue off the door handle, dismissively stating that it was dry. If his crew did not improperly blast high-velocity water directly into my hollow keyhole and handle housing, there would be absolutely no operational reason for him to lubricate the internal mechanical locking tumblers and handle springs. Applying a temporary spray lubricant to a chemically flooded lock and handle does not undo the long-term corrosive damage caused by their bleach mixtures. If this lock mechanism fails or corrodes in the coming months, Major Panes will be fully liable for the cost of the complete replacement and locksmith services. I did meet face-to-face with the owner, Rob Taylor--not Lindsey. Rob claimed during our driveway meeting that the resulting scars on the wall were just "paint on paint," which is an industry myth used to deflect from high-pressure spray tips being swept too close to a surface. During his follow-up, the owner removed the remaining spider webs and the hornet's nest that his crew had missed. But those basic details should have been completed the day the job was performed, and likely would have been if the crew had not arrived 90 minutes late, forcing them to take shortcuts and rush to finish. My concerns were not addressed immediately either; it took my public reviews to get a response from the owner, as the previous emails and surveys just gave me deflection and a lot of BS. I'd be very careful about who you hire and whether they stand behind their work.

I highly recommend Major Panes for window and gutter cleaning! They went above and beyond on and…read moretook care of every detail. Communication before, during, and after was excellent. The price quoted for the job was consistent with quality of work done. Our windows have never looked so bight and shiny! It makes the whole house look cleaner and brighter.

Not only are our windows expertly washed, the customer service is outstanding. On a recent visit,…read moreAdam noticed that part of our gutter was pulling away from the house and just fixed it. Gotta love that! He takes great pride in his work. My only complaint is that after he cleans our windows, the bird crashes increase! Yikes! He needs to put some sort of wizardry spell to keep the birds away.

I was really pleased with Adam and his team from The Window Wizard…read more(www.chapelhillwindowwashing.com). They gave me a very reasonable quote, arrived on time and were responsible about wearing masks and not tracking in dirt. They efficiently cleaned 31 windows inside and out, as well as the screens, and window frames. Two things really stood out - how friendly they were, and that they donate 5% of their proceeds to the Black Lives Matter Movement. Adam even offered to come back to give the windows a quick rinse after pollen season! I'll definitely use them again!

The Labor Panes team is an exceptional group of individuals! The service was so good the first…read moretime, we had to use them again. As usual their service was exceptional! We look forward to using them again and highly recommend them. Warmly, The Parkers

Did a horrible job with window cleaning. We commented on the streaks left and stuff still stuck on…read morewindows. And this is not the top windows but the bottom windows of the house that I noticed issues. They said they would come by that day to review the work but they never did and are not replying to emails. Used them based on neighborhood recommendation but never again. They do not stand by their work nor do they have any quality control. Tim Cook is their Director of Operations and clearly only interested in getting their money but not doing a good job.

Thank heaven I found Window Genie of Durham. They are one of the few companies that still wash…read morestorm windows. Dave Thomas is an extremely responsive, caring owner of this franchise. His crew of 3 men led by long-time supervisor, Kwamaine, did an excellent job of washing all my windows, as well as blowing off the roof, pressure washing the picket fence, house, patios and brick walls and walks. They were all extremely conscientious, and did an excellent job in about 3 hours. The price was extremely reasonable. I plan to have them back very soon to pressure wash my driveway. Excellent customer service.

Window Genie of Durham blew off our roof and gutters, power washed the house and cleaned all our…read morewindows inside and out. The price was reasonable for all they did. They arrived on time, they were courteous, prepared, efficient, and did a great job. No problems. The first day when they came to clean, I had noticed the roof and gutters needed cleaning out first because the debris would come down on the clean windows if not done first. No problem! Dave and team just did the roof and gutters that day and rescheduled the windows for another day. The next day, it rained and the ground was wet, so we rescheduled again. Anna in the office was very pleasant to work with in helping with the reschedules. Grace, who cleaned the interior windows was very nice and did great work. There were two other workers whose names I did not catch, and they did a fine job too. I would highly recommend Window Genie of Durham. Thanks Dave and team!

TLC was quick to respond to my plea for help. They were courteous and professional letting me know…read morewhen they would be coming and approximately how long the job would take. My outside windows hasn't been cleaning in 5 years. They were sparkling clean when they left, they even did the window tracks and let me know (before they started) of a slight tear i had in a screen. They also power washed the house and even removed all items before doing it and did my chairs as well! Would definitely recommend them and plan to use them again!

In late July I called TLC Window washing to have my windows cleaned and the outside of my gutters…read morepower washed as well. The phone representative said they could not help with my gutters but would send someone out to give me an estimate for the window washing. More than two weeks later no one had shown up. When I wrote a message to the company on their website, the owner, Tom Pasternak replied. He offered no apology for messing up but asked for more information to "research what happened." He stated I could have an answer "as early as tomorrow." It is now almost 2 weeks since I replied and again, no response from the company. This does not give me a good feeling about potentially using this company.

Angel came today to do the initial deep cleaning and was fantastic. She was very professional, on…read moretime and did a great job!

They have been cleaning our house for over 2 years! They are always safe (wear masks in the home)…read moreand so a great job. We are very happy with the cleaning service we receive.

WOW! I've owned…read moreseveral homes in my life. 2 of them on the "newer" side, even. But I had no idea what I've been missing. Who knew that clean windows were so affordable, and so absolutely beautiful? Not me. But now I'm a convert. Beth Drake & her company (she met with me, and her top guy came out to do the work) did a marvelous job, with a level of professionalism way beyond what I expected. The windows are so clean, and my house is so bright.

From the owner: Beth Drake Window Washing specializes in residential window cleaning. We offer an old fashion Hand…read moreWash DETAILED service. NO Tucker Pole water systems here; just elbow grease and years of experience. We are fully insured with both liability and workers compensation. Our people are well vetted and background checked then meticulously trained to our exacting standards. We are a small team and our group effort allows us to cater to an individuals needs and schedules, leaving your home as we found it inside and out but with sparkling windows. We also clean rain gutter systems, Foyer Fixtures, exterior carriage and post lights.

I've been using Fish Window Cleaning for about four years now to clean my office buildings, and I…read morecouldn't be happier! Their General Manager, Aulstin, is fantastic to work with--always professional and responsive. The cleaning team is equally impressive; they work together seamlessly and efficiently, always getting the job done right. I've tried several other large companies in the Triangle, but Fish Window Cleaning truly stands out. They back up their word and provide the best customer experience possible. Highly recommend! -Tom

We called Fish to assist us in our airbnb property to do a basic cleaning and sill cleaning of our…read morewindows. They informed us that they could not clean storm windows, but would clean everything they could without removing them. I agreed to this constraint. I have to say that we did not meet them at the right time, which was our fault, so the team had to return later in the day. I would have happily compensated them for this inconvenience if asked. However... Upon their completion, we noticed that essentially nothing was cleaned. Not the doors (with no storm windows) nor the windows, and the sills were not even touched (turns out they never even opened one window). We asked for them to come and check and make sure this is the full extent of the work they were able to accomplish. The representative clearly agreed that the windows were not properly cleaned, even given the constraints, so reached out to his boss. The manager however responded. 1. That they were told not to open windows (clearly not true based on the quote...as sills cannot be cleaned otherwise) 2. Storm windows prevented cleaning--well, see the pictures, even the lowest level of effort was not exerted. Fish did not, as their website states, care, nor were dedicated to our satisfaction. The representative refused to even clean the sills even after opening the windows. Instead, they simply walked away from the job unapologetically--as if we were asking too much. This was incredibly disappointing, as we had seen how well the firm had cleaned our neighbor's windows. We had blocked off two of our airbnbs only for their cleaning, and gave up about a thousand dollars of revenue, but Fish could not be bothered to pull out a rag and even clean sills. I have included their bid and photos. I tried incredibly hard to communicate with Fish and work with them on any resolution, but it seems they do not want to do any real cleaning. The refusal to even wipe down sills, which is explicitly in their bid, shows the true colors of the firm. So beware when engaging them. You need to watch their every move and monitor them. A sad outcome.