They've done the job well originally, no complaints there. The problem is they completely ruined…read morethe experience and service by losing the numeric keypad for the door after storing it and refused to send us a new one and install it after we paid tens of thousandths of dollars for the whole job. They refused to even claim responsibility for it and kept ignoring us.

We just purchased replacement windows from Magnolia Window and Door Company. We are extremely…read morepleased. John came to give us a quote right away, the windows look great, and the workers were wonderful!!!! J Edens

From initial estimate to final install this was an easy transaction. Competitive price, Bruce…read moreunderstood our window concerns and helped us choose the right product without pushy upselling or requiring us to redo every window in the house. Installation was quick and straightforward even in our old Oak Ridge house. The new windows look great and are so much more pleasant to operate. We will be using Keith Window Co again shortly for more replacement windows as we move through the house renovations.

James Higgins came out and repaired our pool screens for us. He did a beautiful job. Great guy…read morethank you

They may do well on siding and roofs, but do NOT use them for window replacement. The salesman…read moredidn't know his product, the installation was shoddy, and the follow-through was little to none. I wish I had looked beyond the number of stars and seen that the good reviews were for roofs and siding. Hopefully, they are out of the window replacement business.

Lance Newsom and the team at Exterior Home Solutions took care of our tree-damaged exterior and…read moreroof both quickly and carefully. Everyone we interacted with was incredibly responsive and helpful. We were never in doubt as to where we were with our job. The finished product looks great!

This company never did any major work on my house. However, I had a leak in my gutters, Jake came…read moreby (on time) found my issue immediately and cleared it up in less than 10 minutes. Nothing but pine needles clogging the scream. When I asked how much I owed him he said "nothing", "you can cover my gas if you want". This company, at least Jake, has integrity. I will definitely use them if I ever need work on my home. Ask for Jake. He's a gentleman.

Smith Roofing provide 1st class service with exceptional workmanship. We are very happy with the…read morefinal product, which included a new roof, gutters and guards, and miscellaneous repairs around the chimney enclosure. I especially appreciated the high level of communication offered by the team particularly by James, Thomas, and Jessica. They kept us informed on every step of the job. Larry R.

They have been professional, amazing, understanding and honest about everything! Every time I have…read moreneeded something Morgan in the office has been so wonderful to make sure the guys are on top of it and when they show up they are always so courteous. Brad has been great to work with along with all the gentleman they have sent to replace and repair our windows. Thank you so much and would definitely recommend them!!! 100%

Repaired one of our storm windows, technician Reese arrived on time and repaired the window…read morequickly. He also explained how the issue occurred and how to prevent it from reoccurring. Highly recommend this company great job for us.

Window Works replaced all of our windows about two years ago. Great quality windows, professional…read moreinstallers who made the whole process a pleasant experience. The new windows made the house quieter and cooler in the summer, could not have been more pleased.

Replaced single pane with double pane windows and added a bay window instead of two side by side…read morewindows. Love the quality and installation was done by very professional and knowledgeable people. All debris was completely cleaned up and carried out. I am now going to request quotes on kitchen garden window.

From start, the estimate, to finish, the siding, the process was professional and easy with no…read morepressure,just information. Was impressed with the estimate process with Doug and just got better with the install with Jim. All during the install I was always updated day to day on what was being done and asked if there was any questions about work to be done the next day. Was more than happy and impressed with the results and get comments on the job done and the products used.

Be very cautious of this pinnacle company! They will tell you the initial credit check will be a…read moresoft pull. what they don't tell you is that they go through multiple loan companies, so one may be a soft pull and the other will be a hard pull. Then when you find out and call pinnacle and tell them you do not want to go through pinnacle, I even go so far as to call the loan companies themselves. And tell them you do not want to go through with a contract. Pinnacle finds a way to still go through it, so they are very misleading. I just got a letter from expedian letting me know that my credit rating was lower drastically. And my loan was denied not sure why it was denied, I refuse to go with the process before it was denied. Also trying to get a hold of the manager was trying to pull teeth he was always in a meeting or not in the office. Finally I got a hold of him and made him send me a letter to where I can send it to all the credit companies Expedien, TransUnion, Equifax, explaining Pinnacles deception. I know TransUnion said they would accept the letter, so I'm not sure about the other credit companies.

I had a large plate glass window break. The window is in a difficult to reach spot. I contacted…read morearound 20 glass dealers, but most of them would not do the project. I found one place who said they'd do it but them put me off for over a year and a half. Recently I saw window Depot's billboard on I40 and called them. They came quickly and said they'd do it. Then they did it promptly and we are very pleased with the results.

From the owner: Window Depot is proud to now serve the Knoxville area. We specialize in Window, Door, and Siding…read moreReplacement Services. Our team is dedicated to ensuring you receive top tier service to meet your needs at an affordable price. We provide free consultations and offer professional recommendations to assist with every home project. We Create Happy Customers by keeping you up to date and communicating with you regularly throughout the life cycle of your project.

Mountain Glass failed to provide service and did not contact the homeowner after taking the window…read moremeasurements, Mountain Glasse's' owner took measurements and said they would order the window and arrange for installation of the window within 30 days (this happened on 14 Jun 2023). After not hearing anything from Mountain Glass at the 30 day mark I called today on 21 July 2023. I talked to the owner who made the measurements, he said he didn't know what happened but would call his secretary and would let me know. The secretary called me and claimed she had no knowledge of the window but did find my call info she said she would contact the owner and get back to me. About an hour or so later I received this text; Quote request: I spoke to the owner, and we aren't servicing (your area) any longer. (Suggested other company) Sorry for the confusion Pam Why send someone out and tell me you are going to do the job then refuse to do it. If you won't or can't do the job that is fine, but why wait 5 weeks for me to call and find out? It is my opinion Mountain Glass dropped the ball on the job and didn't want to deal with making it right. I would not recommend this company.

One review on Yelp and it must have been the owner or a relative, because when I inquired for a…read morequote, one message said they can't help and then later on, they gave some information, followed by, let us know to come out and give an estimate. How to you go from one to the other? Only in Knoxville, TN apparently. It would seem that from all that I've heard and experienced, certain fields of companies must be independently wealthy or have an adverse reaction to WORK and so, do as little as they can, if you can get them to come to your house and give you an estimate, which is highly inflated. A bone of contention--a bonus, if you will, if you've read this so far, is to stay away from Lowe's--either store in North Knoxville (South Mall Road and Clinton Highway) along with Home Depot for flooring and installing doors areas. So sad!