Worst customer service ever, these people act like you owe them something. Only reason I still come here cause of the deals and location. If they build anything else close to me I'll go there. read more

Where to begin. 1) Be sure to check the THC level of the product you purchase against what the website advertised. I'm a Med patient who recently purchased Mac v2 with 28.14% total THC. Then saw same website advertise the same product strain with 31% total THC. Ordered that and brought it home before checking THC percentage, which ended up being the same 28.14%. Honestly, it felt like an intentional bait and switch. 2) My husband (also Med) and I have been burned by the caveat on their website that they can't guaranty what a client ordred will be there when that client arrives. Why? That doesn't make any sense to punish everyone for the sake of some flaky clients. Selling and keeping customers happy is how to make money -- which appears to be the only reason they are in this business as it doesn't appear they believe in and/or live up to any ethos or altruistic mission statement of helping people with medical issues initially stated when this industry began in Illinois -- and they can always make their money selling it the next day. Too much work maintaining a website? That website is the bread and butter of your business, WCC! Maintain it properly! So, if you are traveling a great distance, call before beginning your journey because what you ordered may not be there upon your arrival. 3) Illinois Medical is like a bad joke as they don't consistently grow strains that are known for their medical attributes such as Harlequin 1:1 vape, which I could use at work because it gave relief without the high. The growers are all chasing the latest thing with new dumb names instead of maintaining tried and true strains that have their own unique properties 4) This dispensary doesn't have curbside anymore, so you have to go into the building and pull down your mask and deal with people who seem to be demoralized, unhappy employees who don't enjoy people socially and are unable to manage a smile and who no longer do the basic quality control checks to see if the THC level or what you ordered is the same as what was pulled from the back. WCC feels like a McDonald's without the old staples just pushing people through to get the cash without investing in their customer base to create a return customer. 5) What happened to the former employees who had amazing energy and people skills? All of my favorite budtenders are gone since it was bought out by some other company. What is the criteria for hiring people? No older bud tenders? When did that happen? There used to be diversity in age as well as everything else. Maybe have someone older budtenders with medical issues who would be more caring and compassionate to Med patients. I always tip $5. Why, I don't know because this last budtender I dealt with didn't quality check the THC levels. 6) Instead of moving to a building that had better parking and access, someone decided to just expand this location. How about moving to one of the many EMPTY former bank buildings in this area with a preexisting, built-in DRIVE THROUGH instead of expanding in a location that has pushed out the surrounding businesses including a disabled adult day program. Do they care? Would they even know where they are located? They had to visit to formulate the location's expansion plans. Is this place locally owned? No. I'm sure there are other other vacated bank buildings in Homewood. If not, they could have considered the old US Bank building at the corner of Vollmer and Governor's Highway. Question: What does Medical mean to dispensaries in Illinois? Evidently not what it means to the Med patients. I am disappointed by this buyout, expansion, and loss of friendly knowledgeable people who could at least convincing pretend they cared. read more

I bought a verano cantaloupe haze disposable vape pen it was the best pen, but it was not filled all the way, it was filled half way if it was filled then I would rate it 5 stars, but then that it was amazing read more

Windy City Cannabis - Vape pen - Cannabis Clinics Near Me - Chicago, Illinois

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I've got a couple things here prior ithe people are nice but I bought a dog walker that didn't do anything I brought this up today to the cashier and he said there are some strains that don't do anything and he was Sorry. Sorry isn't really good enough when you spend 20 bucks on it and doesn't do anything Sorry to say I will be probably taking my business to rise read more

Again all book for appointments from early in the morning went to Nuera had an appointment in 15 mins not 7 hours later sorry you lost another $400 Windy City every week your losing money from this appointment BS. read more

they're RACIST as hell here. Let me tell y'all! So, I went in to get credit applied for 2 FAULTY carts that they sold me 1. a cart with huge ass bubbles in it which was very concerning bc i had bought many verano carts this year and NOT ONE had any bubble in it as large as this one and 2. a cart that did not work at all because there was wax overflowing. Craziest part was the manager letting me walk away w/ the overfilled cart even AFTER I EXPRESSED MY CONCERN IN PERSON WITH THIS MANAGER (WHO WAS A WHITE MALE WITH BLUE EYES) WHOM I TALKED TO ON the very same day of my original purchase AND SHOWED HIM WITH HIS OWN EYES HOW THIS CART WAS LEAKING WAX TO WHICH HIS RESPONSE WAS "oh they just overfilled it" and then the cart failed to work on both my personal pen AND the grassroots pen I bought from this establishment days l8r. the white, male manager stated that he would apply a $20 credit to my account for the verano cart that had bubbles. I talked with this supervisor at 3:30 Saturday September 19,2020. So i emailed their customer support upon his recommendation AFTER he told me he would apply a 25% discount to my account for the verano carts with bubbles. i should have asked him for a receipt but I was in a hurry as i have a job i had to get to. THUS, i went in to the store 3 days later to pick up an order only because i wanted to use the credits for the faulty carts, NOT bc i wanted to spend any more of my money and time here. a white, female supervisor comes down to help me when the check out girl says she cant find any credits applied to my account. this manager was extremely rude because she asked me to show her how the cart didn't work in person despite me already having resolved the issue with customer support over email who stated that they would apply a 100% reimbursement for the cart that did not work at all. however, when i got there this woman wanted to act like i didn't already get the issue resolved with management despite me SHOWING HER THE EMAILS. then she wanted ME 2 purchase my order w/out the $20 credit. she tried arguing w/ me for about 7 minutes until I told her to get the manager I spoke to. She kept saying over & over its normal for verano carts to have bubbles. Manager from saturday comes down and he begins to ARGUE WITH ME for over 15 minutes about our conversation on saturday. it literally got to the point where i had to ask him "Do you think I'm lying to you right now? Do you really think I would come here when I have pictures and videos verifying everything is true?" He then PROCEEDED TO ARGUE BY SAYING THAT MY ISSUE WITH THE CARTS WERE REVERSED BC HE REMEMBERED THE VERANO CART NOT WORKING AND THE ISEO cart having bubbles". this is why i asked him if he thought i was lying because he was making up things, saying he remembered it the opposite way and obviously did not want to follow through with his word on Saturday that he would apply the credit. i was in complete shock and extremely disappointed to experience such a HOSTILE management experience in the store despite following all the steps they suggested, reaching out to management, and coming back in hopes that i would have a BETTER experience here. However, that was not the cast at all and for these reasons I will never spend another cent here and suggest to ALL of my colleagues and friends to avoid doing business here entirely as well. THEY EVEN STOPPED LETTING LETTING OTHER CLIENTS IN WHILE I WAS ARGUING W/THESE MANAGERS. i wonder why? I have never been talked to in such a dehumanizing, demeaning and accusatory manner at a CANNABIS DISPENSARY, of all places. The amount of unnecessary stress, wasted money, and wasted time I unwillingly gave to this establishment is unbelievable. ALSO, because of how long these RACIST managers were arguing with me for, over a credit 1 of them had already told me he applied to my acct 3 days before, to which i even had to tell him to check the cameras bc it was obv he didn't want to remember the truth. then my car ends up getting towed!!! THIS is the 2ND time they put up a sale to promote their products and when I buy the products they are faulty, filled with bubbles despite being the same product because I like to buy 2 of everything to compare and make sure the products are the same quality. yet with another cresco cart purchase i made the 2nd cart of the same flavor & brand had MANY bubbles in it that the first one didnt. however, bc i live south i did not have time to come back and bring up this issue with this dispensary. however, this time i had the time and have the time to inform people of my horrible, racist experience here. If you are black, brown or a person of color please take your money to support businesses who actually care about us. not some white guppies whose financiers are millionaires and who are making thousands of dollars every day selling TAXED kush to rich, mainly white people while thousands of our Black and Brown brothers & sisters sit in jail for cannabis crime charges. read more

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Super friendly staff that was welcoming and really helpful! My bud tender Sam helped answer all my questions with a warm smile and positivity. Will definitely be back soon! read more

Vibes are immaculate. Great selection and Isaiah was friendly enough to go over any products I had questions on and made sure I left with exactly what I needed! I'll definitely be back soon. read more

Everyone was incredibly helpful and welcoming. I placed an order online for pickup and was in and out in about 5 minutes. The hostess/greeter and the sales associates were all very friendly. It was a really great experience overall; I'll definitely be returning. read more

Everytime I go in there it takes 3 ppl to check me out. I prefer discrete. Also they are always high as shit. I absolutely hate this place. makes me feel so uncomfortable. 3 ppl at cash register. Certified stoners. Hard pass. No professionalism read more

This is my new go to! They have a wide selection and it is easy to pre-order. The staff is soooo nice here. Everyone is so cheery and sweet, thats one of the main reasons I like coming here to be honest. They have a rewards program which is the bees knees! I had $20 to apply to my order which really helps with these outrageous costs. I only had one small issue with my pre-order not being ready one time and had to wait like 20 min even tho I got a text earlier confirming my order would be ready. I just went shopping instead so it was no biggie. read more

My fiancé and I visited Chicago this weekend from Houston. Our first time entering the establishment the people were so friendly and welcoming. The cleanliness and organization of this place amazed us. More specifically, Amanda and Arie were so pleasant, we decided to come back before we go back home. As before, they were nice and we were pleased they remembered us as well. We appreciate people like this especially during these troubling times. Thank you guys! You have gained two more loyal customers! read more

After reading horror story after horror story about cannabis in Chicago this place was a breath of fresh air. The staff was more than friendly and the selection was fresh. Package date on some of my product was just this week! Very nice and would recommend this shop to anyone. read more

The employees are so nice and informative, the process is quick (especially when you preorder!) My favorite dispensary in Chicago!

Love this dispensary. I would give more than 5 stars if I could. Staff is always so nice and well informed and I love walking in and seeing a mostly woman staff. Important to know that pre orders are the way to go. They do take walk ins but that menu is a lot smaller and it's much easier to place and order and pick it up and my time slot read more