I brought my 17 year old Chihuahua in to have his teeth pulled. The mainstream vets wanted almost…read more$3000 after bloodwork and then extractions. I had the bloodwork done at the other vet and brought it to him and he removed all his teeth (minus 2) that weren't ready to be pulled and only charged a little over $300. He is such a wonderful man and you can truly tell he loves what he does. I definitely would recommend him. Angie

I brought my cat for care at Dr. Cotter's. This was, without question, the worst experience I have…read moreever had--not only with a business owner, but with any individual I have encountered. After reading the numerous reviews on Google, Yelp, and other platforms, it is clear that my experience was not unique. Dr. Cotter's wife was exceptionally unprofessional, confrontational, and difficult to interact with. Her behavior was so extreme that it left a lasting negative impression and made the entire experience unnecessarily stressful. She is certifiably crazy!

I adore this vet. They understood that my dog is a tough patient and are helpful and able to handle…read morehis loud voice and anxiety. I appreciate their skill and they even iffered to help him get iver his fear with drive by oeanut butter treats whenever we are in the neighborhood.

They all were so nice with my dog and I couldn't have been happier with them. Very informative and…read morecaring staff.

They were so helpful and so compassionate with the health issues i was facing with my elderly…read moremastiff (11 years old.. well past the average age and also a difficult patient) They also treated my rottweiler a number of years ago when we had an emergency and she was in critical need of unplanned and difficult surgery. Thank you so much for fitting us in both times on short emergency notice and for providing such excellent and sensitive care.

Very kind and informative staff, answered all my questions and took good care of my cat for her…read morecheckup! Definitely will be returning

I made an appointment for my dog to receive her Rabies, Kennel Cough, and Distemper shots. My dog…read morehas extreme anxiety, and is terrified of the place. They agreed that I could pay, and they would come out to my car and give my dog her shots. My dog had a complete physical less than 2 weeks ago at the south Deerfield clinic. She had been hit by a car. The South Deerfield veterinary hospital did a complete physical on her and said she was healthy. This included complete labs and an ultrasound. I couldn't make the appointment, so my wife brought the dog. Once there, they refused to give the dog the shots without a complete physical. Despite my wife informing them of the South Deerfield visit, they insisted. They also drew blood, etc., and charged for labs the dog ALREADY HAD less than 2 weeks earlier. I hope they needed the $400.00 more than our family does. I wish I could give a lower rating. This is why people bring their pets to Tractor Supply, Petco, and other places for vaccine clinics.

Awful. Rude. Incompetent. I have a 10lb dog who is the sweetest. Loves cats other dogs and everyone…read morehe meets is his bff. After they stuck him with 2 needles and he tried to skitter away they muzzled him and told me I had to tranquilize him before he came back. And that he needed training classes. That was just after MANY rude patronizing comments. It's been a month and I'm still kind of shocked by the experience

Dr. Funk and his staff are always compassionate, friendly, and helpful. They are always there when…read moreneeded even when the circumstances are sad ones. I would recommend this practice to anyone! This is always a 5 star visit!

Dr. Funk is the cat whisperer. My cat does not like to be picked up and carried around. She was…read moreinto see him for an abscess and said well she needs to stay for the day - he picked her up and carried her around like a sweet kitty. She came home that day with a tooth pulled, teeth polished and abscess cleaned up. All a last minute appointment. Other emergency vets said they could not take care of teeth issues. I have been using Dr. Funk for about 20 years. Him and his staff is always thoughtful and kind and competent we are lucky to have him in Greenfield Ma.

Unfortunately, in the last 14 months we have had to bring 2 of our dogs here for emergency…read moresituations and euthanasia was necessary. This recent time was on 7/5/2025 with our 11 year old chihuahua mix, Cheyenne. We only had her for 10 months as we adopted her from a shelter at the age of 10. Cheyenne had been at our vet 2 1/2 days previously and was not diagnosed with a serious condition after an examination and lab work. Things went downhill quickly over the holiday, necessitating a visit to Deerfield Emergency Veterinary. As a nurse, I knew the situation was hopeless upon seeing poor Cheyenne's X-Ray. This was the first time I, and my daughter who accompanied me, had to face this first hand. We have owned pets for 30+ years and my husband had always been the one with our pets as they crossed the Rainbow Bridge. Losing a pet is never easy, whether you have them for 13 years or in Cheyenne's case, less than a year. My daughter and I were met with compassion and kindness during the entire visit. We were never rushed, given all the information about the process and staff was always available to answer any and all our questions. We cannot thank all the staff, especially Dr. Lavioe (sp), for making a painful situation less frightening. Thank you again to everyone there. Hopefully we will not see you again but know where to go if ever faced with this again. God bless.

These clowns tried to charge me over $700 for an ear infection. I was able to get him care…read moreelsewhere for $150. They then sent me a letter refusing service to me and any of my animals in the future. These people clearly care so much about animals lol shame. Again, not sure how they sleep comfortably at night.

VERY kind, knowledgeable, wonderful people, highly accessible from Amherst, and first class in…read moreevery respect.

From the owner: Since 1992, our hospital has provided the Amherst, Massachusetts area with exceptional wellness and…read morecomplete medical care for canine and feline pets. The hospital was previously owner and named after the prior owner Dr. Deborah Lichtenberg. In 2018 Dr. Lichtenberg decided it was time to retire and asked Dr. Russo, who was already working here if she’d like to purchase the practice and she happily agreed! Dr. Russo has always tried to keep the continuity of care, and thus kept Dr. Lichtenberg’s name on the practice. While she has made changes over the years, she decided that it was finally time for her to put her name on the hospital as well! As of 2023 the hospital changed its name to Westbrook Veterinary Hospital. Westbrook is Dr. Russo’s middle name, dating back to her ancestors on her mother’s side. Interestingly, our practice sits just west of a small stream that runs along a neighboring street, so it seems a serendipitous name for us. Visit us to find out about our complete and compassionate approach to veterinary medicine. Our caring doctors and highly professional technical staff listen to your concerns and address your needs.

Dr. Galusha's approach to my senior cat's advancing kidney issues was holistic and conservative. We…read morelooked at her labs but also at her as a "person" (for lack of a better word) and came up with a plan that was in her best interest. I'm grateful to Dr. Galusha and the staff for their care.

Dr Tim is a caring and compassionate. When my tiny chihuahua was mauled and had a bloody wound on…read morehis cheek, Dr. Galusha met us in the parking lot and had him stitched up in a flash. Responsive, caring and compassionate. Also very willing to communicate and learn from his clientele. Lovely staff.

Have to applaud how efficiently and professionally this office has adapted to COVID restrictions…read more Pulled into a numbered spot, scanned the QR code and was contacted promptly by a lovely tech who asked relevant and thoughtful questions about my cats medical concern. Within minutes, they arrived at my car to bring her in for what was a thorough exam, I spoke with Dr. Ellis who discovered the issue, and resolved it in one visit. Checkout and discharge were equally efficient, with my receipt being emailed to avoid contact as much as possible. Starla is feeling great today, back to her old self. Grateful to see an office navigating the pandemic safely without compromising customer service :)

My dog has been suffering for 4 months and I've taken him there twice and he's been misdiagnosed…read moretwice and now they aren't getting back to me about diagnostic results that could help me tremendously have more knowledge about what's going on with my dog. I was recommended this place but I have never been impressed with their vets or their follow-ups or office response rate. Also, I never get their emails even after I've corrected my email to them numerous times! I am very frustrated and wish they would have called me back immediately after getting the results, or at the very least on the next business day. There are some kind, animal lovers there and that is the only good thing I've noticed.

The staff at this office are amazing, responsive and patient. A lot of times when people go to the…read morevet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!

tl;dr - They were…read morefrequently telling me inconsistent things, and when they made mistakes, they didn't apologize, let alone acknowledge those mistakes - they were assholes. ** I'm new to the area and called about boarding my small dog while I headed to a silent meditation course. The first reception person I spoke to (whose name I didn't get) was nice. She told me the dates I needed would work, and that all I had to do was drop off a fecal sample. I did that the next morning, to a reception person called Elizabeth. She told me the cost was $30, which had not been mentioned before. It wasn't cool that this (seemingly way too high) fee had not been mentioned, particularly when paying it doesn't confirm booking, and they were not offering a record of these test results. But I needed a place for my pup to stay (and I'd already collected the shit and driven it over), so I paid it. I also sent over vaccination records. Elizabeth left a voicemail to say the fecal test was negative, which was good, but that my dog's Bordetella record was missing. I had thought it was included, but I misremembered what it was called (my dog has a pet passport from Europe which is in Italian). Elizabeth had a habit of replying with the word 'Correct' in this kind of authoritative way, even when the thing in question was not. She did this on our call, and I overheard it in the office when she was speaking to another customer. So I called around a bunch to try and confirm a Bordetella shot, and eventually found a nice vet who could do it. I called Pioneer Valley back to ask if I could confirm the dates for boarding now that the Bordetella shot was scheduled. This time I got Linda, who at least wasn't rude, but the call took forever. She told me Bordetella was there, but distemper was missing. Getting this information took something like 25 minutes. I mentioned a couple times that Elizabeth had told me the opposite the day before, explicitly confirming distemper was there. I knew my dog had had the distemper shot previously, so I confirmed with Linda that they offered it at their facility, and that he could get it and still board there assuming he had had the shot previously (so therefore did not need the booster). Linda told me this was fine. I found the record quickly and sent it over, and someone named Alyssa called back. Alyssa was a dick. She was rude as hell as she told me the vaccine record I had provided wouldn't work (there is definitely a nice, professional way to do this). She made me re-confirm the boarding dates I had requested for something like the 5th time, only to once again tell me they couldn't take him. I told her Linda had confirmed for me that they could do distemper maybe 15 minutes before. Alyssa said they couldn't get him in for this because "they were booked until August, and he would need a full checkup BY LAW." Emphasis hers. There was no apology for their terrible internal communication, and their even worse treatment of me as a customer, and as a human being. I want my $30 back. Don't go to a place like this where they're incompetent and they treat people poorly. There are other super nice, knowledgable vets (Shelburne Falls Vet Hospital is one!) minutes away.