The staff at this office are amazing, responsive and patient. A lot of times when people go to the…read morevet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!

tl;dr - They were…read morefrequently telling me inconsistent things, and when they made mistakes, they didn't apologize, let alone acknowledge those mistakes - they were assholes. ** I'm new to the area and called about boarding my small dog while I headed to a silent meditation course. The first reception person I spoke to (whose name I didn't get) was nice. She told me the dates I needed would work, and that all I had to do was drop off a fecal sample. I did that the next morning, to a reception person called Elizabeth. She told me the cost was $30, which had not been mentioned before. It wasn't cool that this (seemingly way too high) fee had not been mentioned, particularly when paying it doesn't confirm booking, and they were not offering a record of these test results. But I needed a place for my pup to stay (and I'd already collected the shit and driven it over), so I paid it. I also sent over vaccination records. Elizabeth left a voicemail to say the fecal test was negative, which was good, but that my dog's Bordetella record was missing. I had thought it was included, but I misremembered what it was called (my dog has a pet passport from Europe which is in Italian). Elizabeth had a habit of replying with the word 'Correct' in this kind of authoritative way, even when the thing in question was not. She did this on our call, and I overheard it in the office when she was speaking to another customer. So I called around a bunch to try and confirm a Bordetella shot, and eventually found a nice vet who could do it. I called Pioneer Valley back to ask if I could confirm the dates for boarding now that the Bordetella shot was scheduled. This time I got Linda, who at least wasn't rude, but the call took forever. She told me Bordetella was there, but distemper was missing. Getting this information took something like 25 minutes. I mentioned a couple times that Elizabeth had told me the opposite the day before, explicitly confirming distemper was there. I knew my dog had had the distemper shot previously, so I confirmed with Linda that they offered it at their facility, and that he could get it and still board there assuming he had had the shot previously (so therefore did not need the booster). Linda told me this was fine. I found the record quickly and sent it over, and someone named Alyssa called back. Alyssa was a dick. She was rude as hell as she told me the vaccine record I had provided wouldn't work (there is definitely a nice, professional way to do this). She made me re-confirm the boarding dates I had requested for something like the 5th time, only to once again tell me they couldn't take him. I told her Linda had confirmed for me that they could do distemper maybe 15 minutes before. Alyssa said they couldn't get him in for this because "they were booked until August, and he would need a full checkup BY LAW." Emphasis hers. There was no apology for their terrible internal communication, and their even worse treatment of me as a customer, and as a human being. I want my $30 back. Don't go to a place like this where they're incompetent and they treat people poorly. There are other super nice, knowledgable vets (Shelburne Falls Vet Hospital is one!) minutes away.

I made an appointment for my dog to receive her Rabies, Kennel Cough, and Distemper shots. My dog…read morehas extreme anxiety, and is terrified of the place. They agreed that I could pay, and they would come out to my car and give my dog her shots. My dog had a complete physical less than 2 weeks ago at the south Deerfield clinic. She had been hit by a car. The South Deerfield veterinary hospital did a complete physical on her and said she was healthy. This included complete labs and an ultrasound. I couldn't make the appointment, so my wife brought the dog. Once there, they refused to give the dog the shots without a complete physical. Despite my wife informing them of the South Deerfield visit, they insisted. They also drew blood, etc., and charged for labs the dog ALREADY HAD less than 2 weeks earlier. I hope they needed the $400.00 more than our family does. I wish I could give a lower rating. This is why people bring their pets to Tractor Supply, Petco, and other places for vaccine clinics.

Awful. Rude. Incompetent. I have a 10lb dog who is the sweetest. Loves cats other dogs and everyone…read morehe meets is his bff. After they stuck him with 2 needles and he tried to skitter away they muzzled him and told me I had to tranquilize him before he came back. And that he needed training classes. That was just after MANY rude patronizing comments. It's been a month and I'm still kind of shocked by the experience

Have been taking out dogs to Dr. Funk for years. He offers kind, competent and caring service. His…read morestaff is also very good During the worst of pandemic they came out into the parking lot in all weathers to care for our dogs. One of our very old dogs died on our way to the office. Dr. Funk came out himself to carry our dog inside. You don't ever forget a kindness like that.

Dr.Funk is excellent. I've been in Franklin county for 30 years with several dogs and he is the…read morebest vet I've ever had.

This is a wonderful place to take your pet. The vet is caring and spends all of the time she needs…read morewith your pet. The prices are reasonable. The staff is courteous and caring. And, they even check in with you later on to see how your pet is doing. wow! I feel so fortunate to have found an excellent vet, who has the kind of expertise that helps me to feel better along with my pet in knowing that I am giving her the best care I can find in this area. She deserves more than 5 stars!

I am so fortunate to have found Windy Hollow. It seems that…read morein all aspects regarding business these days, sincere care rarely exists. The passion and kindness shown at Windy Hollow Veterinary Clinic is priceless. Dr. Thompson and her staff are amazing. Thank you, thank you, thank you.

Dr. Galusha's approach to my senior cat's advancing kidney issues was holistic and conservative. We…read morelooked at her labs but also at her as a "person" (for lack of a better word) and came up with a plan that was in her best interest. I'm grateful to Dr. Galusha and the staff for their care.

Dr Tim is a caring and compassionate. When my tiny chihuahua was mauled and had a bloody wound on…read morehis cheek, Dr. Galusha met us in the parking lot and had him stitched up in a flash. Responsive, caring and compassionate. Also very willing to communicate and learn from his clientele. Lovely staff.

I adore this vet. They understood that my dog is a tough patient and are helpful and able to handle…read morehis loud voice and anxiety. I appreciate their skill and they even iffered to help him get iver his fear with drive by oeanut butter treats whenever we are in the neighborhood.

They all were so nice with my dog and I couldn't have been happier with them. Very informative and…read morecaring staff.

Three years ago I gave this place a five star rating. I have since deleted it…read more On Sept. 13th we had a medical emergency with our cat Axl. He dropped to the floor, became paralyzed in the back end and was crying out in pain. It was close to opening time so we were able to get him to SFVH immediately. Upon our arrival we had to wait as he was crying out in pain. We stayed calm and waited until Dr. Broady finished up with a client. We should have been taken right in. Everyone heard our cat crying. He was in a lot of pain. We had gotten the diagnosis he had a stroke. Dr. Broady kept talking to us as our cat was still crying out in pain and then he started panting and the vet tech had to say "Doc what are we going to do for Axl." Like let's get going! He needed to see a Cardiologist so about a week or so later he saw one at SFVH. We were told we'd get to speak with the Cardiologist. That never happened. I had also asked if I could be with our cat as I was worried he'd be scared without me being with him after all he'd been through. I was told no as it was a small room and there wasn't enough room for another person. I was told we would be sent the report by Thursday. It was a bit hectic there and I had questions but I figured I'd ask at a later time. Two days later I received a call in the morning from Dr. Broady asking how Axl was and then he proceeded to tell me that wasn't the reason why he was calling and he started yelling at me and questioning me about something I had nothing to do with and had no knowledge of! After he had his tantrum he hung up on me! I had not received Axl's echo report so on Sunday the 29th I sent an email asking for the report if they had it and I asked some other questions I had regarding Axl's care. On Monday, just before closing I received the report with a letter from Dr. Broady that due to my interactions and behavior with his staff over the last few weeks he would no longer be treating our cats. WHAT?! I asked for specifics as to what he was referring to because I had no clue what caused him to say that. I never got an answer. He left us hanging with a cat that has CHF and a report we don't understand and have questions that never did get answered and more questions after seeing the report. What kind of vet acts like he did and leaves a client with a cat that has CHF hanging with no medical care? He should be ashamed of himself! After this all took place I got to thinking about things. There has never been more dental cleanings and extractions done with our cats since we started going there. Were they really necessary? I'm beginning to think not! Also, how can there be one vet and you're open only four days a week from 8-5 take on new clients all the time or take in "emergencies" from a non client? Perhaps he is loosing patients? Either they leave due to his attitude or he drops them at will when he gets a bug up his butt! Beware of this so called vet with his Jekyll and Hyde attitude. And yes, a complaint has been sent to the MA state licensing board regarding his actions.

I brought my 17 year old Chihuahua in to have his teeth pulled. The mainstream vets wanted almost…read more$3000 after bloodwork and then extractions. I had the bloodwork done at the other vet and brought it to him and he removed all his teeth (minus 2) that weren't ready to be pulled and only charged a little over $300. He is such a wonderful man and you can truly tell he loves what he does. I definitely would recommend him. Angie

I brought my cat for care at Dr. Cotter's. This was, without question, the worst experience I have…read moreever had--not only with a business owner, but with any individual I have encountered. After reading the numerous reviews on Google, Yelp, and other platforms, it is clear that my experience was not unique. Dr. Cotter's wife was exceptionally unprofessional, confrontational, and difficult to interact with. Her behavior was so extreme that it left a lasting negative impression and made the entire experience unnecessarily stressful. She is certifiably crazy!