filthy. neglectful. they lied to my face about the care my mother received. i had to demand her…read morerelease after just 72 hours due to lack of care, failure to administer medications, theft of clothing, and we both became violently ill with rotavirus within 48 hours. the administration is all about maximizing profit by cutting services/staff, and the filthy conditions are proof of that. they broke state law by charging me for her medical records even though they were being used to support her medicaid application, and made me pack up my bedridden mother and drive 30 miles to retrieve them, even when i requested repeatedly to have them mailed, which, by law, i am entitled to. furthermore, not only did they charge me $.75/ page, they charged me for dozens of duplicate pages, but after reviewing their version of the records, and comparing them to my own photos, notes, and time-stamped emails, i found fraudulent claims/entries, fabrications of care, and outright lies within the records. i allege the administrator, kate costello, directed staff to do so, and i will gladly testify to this assertion under oath in court...a place they've persistently threatened me with as a result of my refusal to pay their "services rendered" invoice. i've contacted county, state, and federal representatives as a result of our terrible experience in this hellhole, and now a regional media outlet has agreed to embark on a long term investigation into hudson valley rehabilitation as a result of our story. stay tuned, and keep your loved ones as far away from this place as possible.

The cleanest home I have ever been in . The girls are the…read moresweet and most caring in any home I have ever dealt with. my best friend has Dementia and is here and is super taken care of. I highly recommend Hudson Valley Rehabilitation

I'm writing this review to give Grand Rehab Facility 5 Stars. I was in a coma for 5 months and the…read morerehabilitation center was excellent. I had to learn how to walk and talk again. Without this facility I truly believe I would still be in a coma. I have come so far after being here for 2 months. The staff has been so kind . The food they serve is quite good and I cannot recommend this facility enough. I have made so much progress during my time here. I am now walking on my own and able to speak again. If it wasn't for the recommendation to go there I would still be in New Jersey making no progress. Joy in the admissions department actually drove to New Jersey to access me this rehab. With her perseverance I was transferred the next day. I will be eternally grateful for the kindness and compassion of this facility.

Went for rehab for a broken bone. No one answers the bell for the nurse. Took 2 days to get help…read morewith a rash I got from Covid meds. Tried to give me the same medication the next morning even though they knew I was allergic.

Amazing place. The staff is friendly the atmosphere is light, the patient's happy, a sense of…read morefreedom with the electronic doors that open out to a beautiful patio area where residents and family can come and go all day and enjoy fresh air. The care here is exceptional...they truly care about the residents and the residents care about them...something going on at all times ,staff comes in dancing with residents to the music..i had a blast. My sister has been in amd out of facilities for years, you are the first one to keep her smiling and filled with hope..God bless you all.

I was a former employee and got let go. I wouldn't recommend working here at this facility and the…read morestaff can be rude or aggressive in there behavior.

Patient neglect No staff…read moreCare quality atrocious Food disgusting Patients have to report falls of other patients to the staff Showers 1X a week if your family complains Patient fell wasn't found for an hour Staff disappears often leaving patients in hallways in wheel chairs soaked in urine When residents ask for something they wait for an hour before it's even addressed Awful awful

While visiting my daughter in Tivoli (NC is my home), I fell and broke my pelvis and tailbone…read more After a week in the hospital, I had to find a place for rehabilitation. You can imagine how vulnerable I was with the brutality of the pain and feeling lost. Fortunately, I was able to get into the Baptist Home at Brookmeade in Rhinebeck. (Not sure that's the correct name.) This is an amazing place. The nursing staff at all levels is kind, professional, attentive, patient, supportive, caring, respectful, and responsive. And whatever positive words you can add. I had seen a negative comment prior to coming here and, honestly, it is hard to imagine anything happening here that is less than perfect. When in pain and suffering, just able to wait out the healing process, one becomes scared and powerless. I'm 80 years old and still working. I travel for business and am completely on my own. This has been a temporary diversion and this staff helps people recover. Thank you. Thank you. I am eternally grateful. Janet Doublier

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

My father in law is recuperating here after a partial hip replacement! Excellent care and physical…read moretherapy! Wonderful attentive staff and a warm and comfortable home feel! Highly recommend this health care center more than others around in area! Compassionate care at its finest!! Thank you!! (My mother in law had a great experience in here as well) Thank you!

We recently visited a relative receiving palliative hospice care there (they have many levels of…read moreservice, btw). We did not tour the building, but what we saw of the facility and staff was reassuring. Protocols were clear; PPEs were provided and hand sanitizer was just steps away from every location. The rooms were bright and cheerful and the all areas that we saw were tidy and smelled clean. Our relative's room and bed were fresh looking and it appeared that good care was being taken.

My mother, who is 93 years old, was at the Paramount for 2.5 months because she had a fracture. My…read morebrother & I would alternate in visiting my mother, lunch & dinner. My mother had an eye infection & needed antibiotics 4 times a day, which she was not receiving. We had to insist, but the nurse was adamant about what she wanted to do. Took my mother off her incontinence medication. They changed her insulin medication. They took her off her diarrhea medication that was prescribed by her gastrontrologist. My brother walked in at lunchtime one weekend,& her meal tray was at the sink. Not even close to her so she could eat. And how is she supposed to eat If he didn't walk in to give it to her. I walked in on the same day of the same weekend & she was in bed in a diaper with her bedroom Door closed. How is she supposed to call out for help if she needed help, for no one to hear her with the door closed. Just recently she was being discharged on Friday, & I walked in at lunchtime, she was in a diaper, and a top in bed, flat on her back while all the staff was down the hall. She was saturated, I had to change her clothes. The staff was not even near my mother & my mother was not feeling well. I asked them to check her blood sugar as she's a diabetic, it was 63. I ended up calling the paramedics because they wouldn't call. She had to be taken to the hospital. It turns out that she had a uti infection. They also threw her antibiotics away when i was looking for them. Who does that? They wanted to kill her. I would never recommend this Rehab facility to anyone.

So happy that my mother is well cared for at the Paramount in Somers…read more She likes all the nurses and aides that help her while in rehab. Everyone is so helpful for anything we need. There is a lot of activities to get involved in, and my mother has made some new friends too!!

Friendly capable professionals running an excellent rehabilitation center. They ran very…read moreprofessional strategic meetings, and the staff is caring and hard-working.

Awful! Please provide better service to your patients …read more Please screen all nurses to ensure quality care

Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.