I am writing to formally report the unacceptable treatment I received from your facility during my…read morerecent attempt to be admitted as a residential patient for therapeutic care due to significant mobility challenges. Prior to contacting your facility, I confirmed with my healthcare provider that I was eligible for up to twenty (20) days of residential care. My primary care physician and healthcare provider fully cleared the admission, and the Director of Admissions at your facility acknowledged that all necessary information had been provided. However, after completing every required step, my admission was rejected by the facility's Administrator without explanation. Despite my request to speak directly with the Administrator, I was denied the professional courtesy of a response. At 83 years of age--and while experiencing severe, widespread pain--this lack of communication and disregard for my medical needs was deeply troubling. I consider this behavior to be unprofessional, unethical, and reflective of grossly substandard practices. As a result, I find it necessary to formally report this incident to ensure that others are not subjected to the same neglect. Wendell Johnson

BEWARE. DO NOT PLACE LOVED ONES HERE! My father was a…read moreresident here for over 6 years until he passed away. Neither administration nor social work put "care" over "business". Greenwich Woods had my "competent" father sign over Power of Attorney (from me) to an individual I did not know almost immediately. The following week, the facility petitioned the Greenwich Probate court to involuntarily conserve my father. If this happens to you - *bring your own attorney to the probate hearing*. My father had worked hard his whole life, owned a home and had savings. He died indigent, with this facility sucking every last penny out of him possible. There was ZERO communication with family. I am my father's next of kin and health care proxy. Greenwich Woods ignored my legal standing as Health Proxy. They did not make me aware he was hospitalized or had their medical staff at a probate hearing to put my father into hospice status. Between the wrongdoings of Greenwich Woods and the very crooked, abhorrent conduct by the probate court-appointed conservator, my family was robbed of the opportunity to say good bye to our father and his final wishes - contained in a deliberate living will created by an attorney - were not honored. The conservator posthumously declined an autopsy for my father, before his next of kin was called with news of his death. This decision made planned organ donation impossible and added salt to the wound of losing my father. Greenwich woods has no redeeming qualities to which I could even attribute one star. My father, who was bedridden, did not brush his teeth for all of the days and years he lived there. The nursing staff didn't help or insist he maintain personal hygiene. As a result, his teeth fell out. I could not be stronger in my recommendation to NOT send a loved one to this facility. Save your families, explore elsewhere.

I would strongly caution anyone considering King Street Rehab and Nursing Center for a loved one…read more My mother was admitted for subacute rehab after a stroke, and what we experienced was beyond unacceptable. On a daily basis, she was dressed in other residents' clothing. Call bells would go unanswered for over an hour. I spoke with the Director of Nursing repeatedly and was reassured things would improve, but they only got worse. Because she was left sitting in urine and feces for extended periods of time, she developed a severe UTI. Instead of addressing the neglect, they actually stopped giving her a necessary liver medication because it caused bowel movements and they didn't want to deal with changing her. That decision alone speaks volumes. Patients are routinely left sitting in wheelchairs in the hallway for long periods, with little to no engagement, like they are being warehoused. I personally witnessed a nurse handling a patient improperly. When I addressed it, she became defensive and nasty, and when I escalated it to her supervisor, there was no concern or accountability. I spent hours there every day because I did not feel comfortable leaving my mother alone. I had to bring her food because the facility's food is poor quality. At one point, they even told my mother she should not participate in recreational activities because she might feel embarrassed after her stroke, which is incredibly disheartening and inappropriate. The most alarming moment was when I walked in one Saturday morning and found my mother alone in her room, actively choking, with no staff around. I had to run out and find help myself. She also had significant bruising on her hands that was not explained. We documented everything and filed formal complaints. On the surface, the facility looks clean and modern when you walk in. But what happens behind the scenes, especially when family is not present, is deeply concerning. If you care about your loved one's safety, dignity, and proper care, I would strongly recommend looking elsewhere.

Unfortunately I experienced a nasty occurrences while visiting my cousin, with Nurse Arnold Marcia…read more She was extremely rude and disrespectful. I personally witnessed her screaming at a CNA while on duty, which was very uncomfortable and unprofessional to observe. The way she spoke to staff was inappropriate and unacceptable in a healthcare setting. From what I heard, her behavior also appeared to be sexist and homophobic toward a young male CNA. This kind of conduct creates a hostile work environment and should be taken seriously. I believe her behavior and communication with staff need to be reviewed by management. The cna took care of my cousin and he was amazing. I feel bad for what he had went through.

My step mom has lived here for about seven years, and generally, Edgehill is fine…read more But I witnessed a very disturbing interaction with another resident. While at the gym today, a very infirmed man had trouble and was in pain to the point of nearly fainting. I asked if he needed help since he could barely stand even with a walker. I looked around the Ground floor for help, but there was no one. I recommended that he press his emergency pendent, which he did. No one came. After five minutes, still no one came. More time passed. Still no one. I decided to go upstairs to the main desk to say someone needed help in the gym. They said they were aware of the emergency call but could not locate him. I then went downstairs and noticed a woman had finally arrived. However, she was rude, and ignored his request for a wheelchair, and began for forcefully push him backwards on his walker. When he mentioned his frustration about not being found after pushing the pendent, she just responded, "I'm here now." I said she arrived only because of me notifying the front desk, and she again slightly angrily repeated her statement. I was appalled at her attitude, but more importantly, her ignoring his request for a wheelchair, which he clearly needed. I went upstairs to reflect what I witnessed and to complain. I was then introduced to a manager. I said that I would hate to have my 84 year old mother treated this way if she had an emergency.

I toured many facilities for independent living for my mom before happily choosing Edgehill. It's…read moretrue you do have to plop down some cash around 565,00 depending what apt you choose . The upside of that is better quality in both food and service and programs. The residents are upscale and hip . I actually leave with a smile on my face usually not the case when you visit other facilities. The brunches pre Covid are amazing with unlimited mimosas even though my 93 year old mom never has more than one. My mom loves it there and that's the most important thing. From Albert who's like a personal concierge eager to help to Gaye and all the people in nursing to Jessica and others in food service are amazing. Peace of mind that's she's well taken care of.

If you are considering placing a loved one here, please read!…read more My mother was admitted to The Enclave in April 2022 for short-term rehabilitation after a hospital stay. At the time, she was living at home with daily care, fully capable of self-feeding, writing, shifting in bed, managing her wheelchair and even giving herself injections. What happened over the next 11 months at The Enclave was a steady and devastating decline, caused by neglect, poor oversight and what appears to be financial manipulation of Medicare/Medicaid benefits. Staff repeatedly insisted that my mother's decline was due to her "chronic condition" rather than their care. We now know that was not true; since leaving The Enclave, she has regained some strength and improved at another facility. Basic Care Neglected and Alarming Conduct by Staff * Staff ignored obvious daily needs: showering, grooming, nail care, phone accessibility; room was filthy with a sticky floor. Personal items were constantly vanishing. * Medication was mishandled, with refrigerated meds left out and refills left to the family to arrange. * Staff were unfamiliar with her catheter, delaying proper care for months. * Food was unnecessarily pureed into oblivion despite her ability to chew and swallow - they just did not want to be bothered to assist her eating real food. * A staff member referred to my mother as "the devil," hid her personal belongings and used her charger (and actually snapped at me when I moved it during a visit) - complaints to the caseworker about this treatment were met with ambivalence. Medical Negligence * First wound doctor exam came two months after admission. By November, she had multiple stage 4 wounds down to the bone. * Notes repeatedly claimed she used a spirometer (to prevent pneumonia), but she never once received it. Records looked like copy/paste entries from previous entries. * She endured constant infections, dehydration and pneumonia. Staff failed to ensure she ate or drank; food trays were left untouched without help. * In December-January, she became frail, unresponsive, and malnourished, yet there was no plan of care for feeding assistance. I thought she was going to die. Shocking Withholding of Hospital Care * Despite worsening wounds and repeated infections, she was not sent to the hospital until I traveled to NY and insisted they call an ambulance. * Records show a lung mass was first noted in August 2022 but only addressed months later. She was finally transferred to Greenwich Hospital in February 2023, where doctors were horrified at her condition and said she should have been admitted far earlier. Questionable Medicare/Medicaid Billing * On 10/31/22, right after disclosing that her wounds were too severe for her to go home, The Enclave reengaged her Medicare benefit for "urgent care" with no explanation to the family. This conveniently locked in three full months of Medicare billing (Nov-Jan), while they also collected her Medicaid spend-down (~$7,000). * When she needed placement after Greenwich Hospital, almost no rehab centers would accept her because The Enclave had exhausted her Medicare coverage. Final Impression The Enclave did not treat my mother with dignity or compassion. They ignored obvious care needs, allowed her to deteriorate, misrepresented treatments in the records and seemed more focused on extracting Medicare money than sending her to the hospital when she needed it. When I picked up her belongings after less than 24 hours in the hospital, her room was already cleared as if she had never existed. I guess they needed a bed for their next "patient." Just look at the before-and-after pictures of my mother. She entered capable and independent. She left frail, malnourished, with stage 4 wounds and permanent damage after less than 11 months. I also included a photo of ONE of her terrible wounds and her urine bag from the Enclave vs. the Greenwich hospital so you can see how dehydrated she was at the Enclave. This facility should be investigated. Don't be fooled by their lobby fountain, this is a house of horrors.

Professional facility with caring, attentive, and responsive personnel. Was there 3x for a total…read moreof two months. Physical and occupational therapy personnel are knowledgeable, and the gym is well-stocked. Food Service is very responsive.

After years of denying that I needed a full left knee replacement I finally had the surgery done. I…read morewas reluctant to go to a rehab facility, but my friends convinced me that it was the best thing to do due to my home situation. Burke Rehabilitation was chosen, and it was one of the best decisions I could have made by taking the advice of those who cared about me. Burke is an amazing place, with a dedicated and caring staff. I have never been to a facility that was run with such precision. From the doctors, the nurses, the nurses' aides, to the PT and OT professionals, EVERYONE in this facility, had only one thing in mind . . . to assist and rehabilitate those in their charge. I especially want to recognize the nurses' aides who cared so deeply for the people they were helping, who comforted me when I had a difficult day and cheered me up when I was sad. Their "can-do" attitude was some of the best medicine available. I left Burke feeling that I had truly been to a place where commitment and caring was all that mattered. Thank you Burke for making me feel at home, cared for and valued.

Seems like they don't have enough help. Left for half hour consistently waiting for bathroom. Staff…read morenot most attentive. Doctors are awesome! Hire more staff.

I have been part of Elite Health Services for 15 years. I am so proud of this organization. The…read moreindividual care that is given to each patient and client is the most important attribute to this practice. Every therapist, trainer and Pilates instructor cares deeply for their clients and takes their professional growth very seriously. If you are struggling with an injury that is old or new or just want to improve your performance, look no further than Elite Health Services servicing Old Greenwich and Westport. Additionally, if you can't come to us, we will bring a therapist to your home.

In just one session I got more from working with Jeff at Elite than I did in several weeks at…read moreanother Physical therapy center- more info on my injury, understanding of the treatment, changes I can make to reduce pain and prevent further injury and instructions for home exercises. Having been to 2 other PT practices in town, Elite is by FAR the best!

Reached out to them on behalf of a family member but did not receive a response. Unfortunately, I…read morehave found this apathy with many mental health providers.

I walked into B.I.R.D. at what was most definitely the lowest time of my life. I walked out a few…read moremonths later a completely different person. Scott is a wonderful counselor and the institute itself is warm and welcoming. There is nothing you can't say without feeling comfortable and supported. It is the hidden treasure of Briarcliff. Caroline J.S.

Well , in the beginning, I was looking for a veracos veindoctor , because the back and the side of…read moremy legs where bad, due to working out and standing for long periods of time in various jobs I was in. So I began my search in the newspaper and computer. And one day I found what I was searching for in the metro news paper. The man acted more like a coach than a doc, have to say that made me feel comfortable.. The procedure took two different weekends and about an hour for each leg. I have to say I feel great, better then before. Best vein doctor I have met, and not a person that will beat around the Bush . Also if you want to find out more about him there is a commercial that comes on at about mid night on Cartoon Network some times LOL or you can check his website. If you livein Hartsdale or can get to him if you have any problem on your legs check him out.

I was referred to Geri White by my doctor. Not only was Geri very easy to talk to, she made me feel…read morecomfortable immediately and did her exam throughly without any embarrassment. I am pleased to say that I am no longer having any of the issues which sent me to her. I recommend her services without reservation.

This is a very special place making a huge impact on our son's physical and even emotional…read moredevelopment. Sneha is magical in how she interacts with our child and pushes him to advance with each session. You can literally see him transforming before your eyes with every session. Sneha brings the family along, explains everything she's doing and what the desired outcomes are, so you can bring it all home and continue the work. The facility is always spotless and spacious and you are never rushed after an appointment when a diaper change or putting on all of your child's equipment might take a few minutes. We can't recommend Big Leaps more to anyone looking for help with their child's physical needs.

At the suggestion of my pediatrician, I started PT when my then 15-month-old daughter was still not…read morecrawling or walking, only scooting in her bum. The wonderful Sneha Gosalia evaluated her and quickly put together a plan of action to get my daughter up and walking. With incredible warmth and patience, Sneha and Lisa Haid worked tirelessly each week with encouragement and enthusiasm to set her on the right path. I'm so pleased and proud to report that my daughter immediately took to the PT and has been crawling and walking beautifully! We continued PT for another month to cement some of the skills she learned. We both look forward to "graduating" next week, but will certainly miss our play dates at Big Leaps. This practice is just wonderful - both effective and encouraging! I would highly recommend. Thank you to Sneha, Lisa and Danielle- keep doing your incredible work!!!