[[HIGHLIGHT]]Friendly capable professionals running an excellent rehabilitation center.[[ENDHIGHLIGHT]] They ran very professional strategic meetings, and the staff is caring and hard-working. read more

Awful! Please provide better service to your patients . Please screen all nurses to ensure quality care read more

I recently became aware of online content allegedly involving an employee identified as Victoria Mason. The content contained remarks that I found offensive and discriminatory. Because this individual is reportedly employed at this facility and may interact with vulnerable populations, I believe management should be aware of the concerns being raised publicly. I encourage the facility to review the matter and determine whether the employee's conduct aligns with its values and standards of care. Families researching care options may wish to conduct their own due diligence before making placement decisions. read more

The Nathaniel Witherell - This is Victoria Mason. She works for the facility - Rehabilitation Center Near Me - Greenwich, Connecticut

Care is terrible here.. These poor old people!! This place should be made to shut its doors and let someone with the right qualifications run it!!! Nasty racist nurses employed here.. Employed by nasty racist employers!! [[HIGHLIGHT]]Cannot image what these aged folk have to go through on the daily.[[ENDHIGHLIGHT]] BURN THIS PLACE DOWN!!!! [[HIGHLIGHT]]I hope everyone can get their loved ones out quickly and safely.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Unfortunately, there is a staff member here that is extremely rude and ruins the experience for everyone.[[ENDHIGHLIGHT]] Do better. read more

The facility employees an openly racist nurse. They have been made aware and have done nothing about it. Imagine how this woman cares for people of color and minorities in her care if she acts like this in public for everyone to see. I can't imagine what she does behind closed doors! Shame on you for co-signing this kind of behavior by allowing her to stay employed caring for the most vulnerable people! read more

[[HIGHLIGHT]]I can't imagine sending my elderly loved ones especially if they are already vulnerable and struggling with dementia, to be in the care of a facility that employees nurses (victoria mason) who are racist, discriminating people for their weight, has anger issues, and lacks patience skills.[[ENDHIGHLIGHT]] While whether or not this facility has done a proper investigation of victoria mason and terminated her employment, I would look at other facilities with reputable nurses and places that do not discriminate people because of their appearance. read more

My mother was in this facility last September with multiple myeloma after having an extensive back surgery and still had fractures, [[HIGHLIGHT]]a woman in the office named Debbie and the care social worker were there worst representatives and showed ZERO concern for the families and patients[[ENDHIGHLIGHT]], 2 days before my mothers discharge I had multiple conversations with Debbie and SW about sending my mother back to the hospital since she was still in excruciating pain, they both agreed to help if I felt it was needed, I asked what THEY needed to see to send her out as a concern and even asked if she needed to "code" for them to take it serious, [[HIGHLIGHT]]Day of discharge DEBBIE and the care social worker avoided us and waited until she was discharged going back and forth about whether it was necessary or if she just wanted to stay in Greenwich to "get a ride" back and forth to radiation[[ENDHIGHLIGHT]], After hours of none sense from the two, I ended up having to call 911 MYSELF to get my mother transferred out of there and back to Greenwich hospital where she was admitted for almost 2 weeks with yet a new fracture she ended up with while in this facility, I've heard good things about this rehabilitation center years ago but obviously it has gone to crap since then and will never recommend it to ANYONE else. Total disappointment for Greenwich read more

My sister has been a long-term resident at The Nathaniel Witherell for over two years. Prior to that she was in a privately owned nursing home in the Midwest. Her quality of life at Nathaniel Witherell is SO superior to that at her previous nursing home. Many staff have been at Nathaniel Witherell for years and are clearly vested in patient care. The facility is lucky to have a large cadre of volunteers who assist with numerous enriching activities - Bingo, Snap, many musical events, religious activities and more. There are special events galore - holiday dinner, ice cream socials, spelling bees. Maintaining high quality of life at a nursing home is difficult, and no place is perfect. Based on my experience with my sister (and my mother prior to that) I can say with confidence that Nathaniel Witherell is superior to other options. [[HIGHLIGHT]]Friends and family of residents have the option of joining the Family Council whose members meet regularly with administration to provide feedback on what's going well and what's not.[[ENDHIGHLIGHT]] read more

Please don't let the number if stars throw you off this place! My Mom lived here for 5 years (in dementia care) and was well cared for by patient staff, even though she could be quite difficult, at times. She was as happy there as she could have been. I was there almost every day to learn how the different staff members worked, to witness the care they provided, and see my dear Mom learn to love them, too. Please understand: No place is perfect, but the great advantage here is that it is not a for-profit facility (making money for investors instead of going back into service for residents), but a division of Town of Greenwich services! It is the last of its kind in the state, not because it's a bad idea, but because of the now longstanding trend of for-profit healthcare. The Nathaniel Witherell was for years an officially 5-star facility. In essence, that has not changed! What has changed is the shrunken healthcare labor force post-pandemic, increasing costs, and understaffed government regulatory agencies. Why would that make a difference, you ask? Because the state entities that review facilities is two years behind schedule, so even small errors or violations (that might not directly impact a resident) have remained on file, even if already rectified. It will take more time (maybe even mid-2025) before a more accurate rating is ascribed to this organization. The Witherell has a very high staff-to-resident ratio -- much higher than what CT's recent law on ratios demands. But staffing is difficult because so many have left the industry due to low pay by for-profit firms; [[HIGHLIGHT]]staff here are town employees and have union benefits. So staff have incentive to stay, meaning your loved one can receive consistent care from pretty much the same people, which is a great relief for them and for family members.[[ENDHIGHLIGHT]] If you live in Greenwich, your loved one is prioritized to live at The Witherell. Folks from the surrounding area are there, too, but far fewer. This is a great service to our community members who are no longer able to live at home. THE NATHANIEL WITHERELL IS A GREAT PLACE FOR YOUR LOVED ONE! read more

Ranked on Newsweek's "2024 Best Nursing Homes" and "America's Best Nursing Homes 2024" Mother-in-law was well cared for by dedicated staff during 2 1/2 years as a resident of The Nathaniel Witherell. Wonderful activities - music, art, bingo, movies and choral groups - kept life interesting. read more

My mother has just returned home after a two-week stay at Nathaniel Witherell. I can only offer high praise for the staff and the services they provided. Beyond the excellent care given to my mom, the staff provided us with all the essential resources for her continued care at home. My heartfelt thanks go out to everyone at Nathaniel Witherell for their support! read more

My mother was in this facility. She had a fall. A nurse told me she was evaluating my mother after her fall. I asked if she wouldn't mind telling me what happened. She told me I'm too busy. I begged her. I told her I was very worried. She told me she's too busy. She told me. Please let me do my work. She hung up on me. This is the kind of nursing staff they have here. Not only that, the place is really dirty and disgusting. Don't let your parents go there. No compassion. Nothing pretty basic requirements of nursing and they don't have it. read more

My father was discharged over our family's protests that he was still very sick from sepsis. Nathaniel Witherell staff insisted his infection was gone. The day after his discharge he was taken by ambulance to the hospital where they determined that he was still suffering from sepsis and needed 6 more weeks of treatment. We then hired in home round the clock care. No one listened to our concerns at Nathaniel Witherell or accepted accountability for their negligence. There is one Doctor who will not allow any other doctors into the facility. He is in his 80s and for some reason has total control over all patients. My father remembers seeing him 2x in the weeks he was there and then for about 5 minutes. read more

If I could leave a zero star I would. An absolute nightmare. My mom was only supposed to be in short term rehab 2 weeks. Fast forward 6 weeks later, I was able to get her discharged to emergency room only after an outside doctor intervened. She was admitted to critical care, severely dehydrated and with recent full blown dementia, lack of nutrition and possible recent cardiac event. I tried to get her care at this facility, they have patients locked down and firewalls up to prevent family members from knowing what's going on. Only one doctor who is 80 on staff. This place has gone way downhill over the last few years, Town of Greenwich doesn't care and will not offer any help. Please take your loved ones somewhere else for their own health and safety. read more

Upon looking up the phone number to call a friend, I saw some disturbing reviews. I can't speak for the reviewers, but when I was there post hip replacement, I thought it was one of the best I had ever seen, and I had seen enough caring for my elderly mother. The only other time I went to a rehab was for a post knee surgery & I was much younger then, so I could really fend for myself and trust me, I had to. But at NW, it seemed like a spa. Everyone, and I mean everyone, was as nice as could be. I just pray if I am ever in the need again that they have space. read more

Stay away from this facility like the plague! My mother died after their "care." First time I went to see my Mom I heard her voice screaming for help down the hallway with no one in sight! Next time I went to see my previously vibrant Mom she was drugged beyond belief! And continued to be over-drugged (sedation meds)! Then on another visit we had to beg for someone to take her to the restroom (over 30 minutes before we could get help), and on another to move her from her wheelchair to her bed! Another time when I arrived she was slumped over a table with her face into a pillow, again so drugged! It is easier for them to drug everyone into oblivion than to care for them correctly daily! Check out their 2nd floor nightmare, and see everyone slumped over in wheelchairs like zombies! This is NOT normal!!! .... I tried to get info. on all the drugs they were giving my mother, how often, doses, and what kind, and I ran out of time to stop it, and my mother died. This was NOT "end of life care" nor "complex, chronic medical conditions" (as they stated in a reply trying to cover up) and I take issue with them insinuating same...she simply had a hip operation and came out of it wonderfully, and was recovering fine until she was in this faciiity! Her mind was exceptionally in tact and they made her into a drugged zombie. On one relative's visit (my cousins, so she was their aunt whom they loved) to see my mom they found her laying naked in her bed, no covers, nothing. My male cousin was mortified and his wife handled getting help to get my mom dressed. This place is trying to hide what is actually the atrocious and illegal condition of care in the facility, with their fancy words. Shame on you! I have photos so do not doubt my words. People need to know what's happening on that second floor!!!! read more

Of the facilities in Fairfield County, Nathanial Witherell was recommended to me for rehab after knee replacement surgery. Although it had not been my first choice, I am glad the other place was not available. The nursing staff, aides, etc. have been there long term and really give excellent care, even to the most difficult patients. There is a great variety of food (options daily) and special diets are watched carefully. The rehab staff is superb and am continuing my out patient care there. I am happy to recommend Nathanial Witherell if needed read more

If I could do 0 stars I would. We put my mother-in-law there under Hospice care after knowing of NW our whole lives and thinking of it as an exceptional facility. We were proven wrong within the first hour. My wife met with the head nurse to go over the medicine, she sat with her for over an hour. Later that night the night nurse was never given information about the drugs. Luckily we were there to assist. It was difficult for my wife as the attitude of the nurse(s) was that of an irritated person. When putting the life of your dying mother in the hands of someone else you expect the best. Upon arrival no one was waiting to greet us or to assist or find a wheelchair, we found one ourselves. For the next five days we were busy making sure she had the right pills, food etc. Nothing was ever right. They didn't come when she rang the bell for the nurse therefore had an accident in the bed. The nurses were defensive and rude when asked about it. She also fell and hurt herself which we only learned later. A nutritionist came in and never followed through with her promises. Simple things. We in fact never saw her again. My mother-in-law is very easy and doesn't complain. She was horrified for us to leave at night stating several times that the night nurses are rude, leave her alone, don't bring her meds and as I already stated, don't come when the bell is pushed. I called on day five to see how she was doing. She had her breakfast but they didn't bring her teeth. I jumped out of bed and we went there immediately. We found her sobbing. There is little communication, no empathy, no one in charge and rude and impolite staff. There are many details that would further disgust you but it's too much to write. We were able to get her out hours after and we never were contacted about our experience. My wife contacted the director and scheduled an appointment. She went over everything with him and never heard back. We got them their $550 a day that they charge but we got no 'sorry for your experience note'. With a place that is respected and run by the Town of Greenwich, you would expect more. We certainly wouldn't recommend NW to anyone. Allen Brown, you should be ashamed of yourself. read more

If you love your family member ..... Do NOT bring or use this facility !!! The worse Nursing staff we have ever dealt with !! So Sad & sorry that I put my mother here for her rehab !!! So very unprofessional , badges turned so that you can not get names to report ! And they hide behind there Union thinking that they can not get into trouble and at least reprimanded !! Again .... Don't use this place it looks a lot better then it's staffed !! read more

After caring for my invalid mother for 11 years in my home, I came to the heart wrenching conclusion that I needed to put her in a nursing home as her care had become too complex for us to handle. Of course, I had heard all of the horror stories about the care given in nursing homes and I was at a loss as how to begin the process of choosing one. Finally, I did get some advice from a nursing consultant on how to make this very difficult decision. While I don't remember all of it, two very important things stick in my mind: #1: The help, regardless of station...from cooks to cleaning people to aides to nurses to office staff, should meet your eye, smile and greet you (if they don't, that's a red flag!). Everyone at Nathaniel is friendly and eager to help or chat. #2: There should be no smell...neither a cleaning smell or otherwise (either is a tip off that something is up!) Nathaniel is fragrance-free, clean and welcoming. It was the right choice for us. My mother was a resident at Nathaniel for 5 years (she recently passed away). And I could not have been happier with our decision to place her there! She had a caring and consistent team (another sign of the quality of the place; frequent turnover of staff is anther sign of a poor facility) that loved and cared for her as I did. She always looked her best, something the was important to her, and, for me, she always looked and WAS well cared for. I recommend (and already have to many) this facility. They say the place is only as good as the people who work there and Nathaniel has the BEST! read more

Pros and cons with everything in life Location and facility very convenient and appeared very clean to my eye offers acute rehab in my case for post hip surgery Had an issue getting my meds on time which for post surgery is nerve wracking the nurse on my floor said a 4 hour window was needed! Whaat? He also would not respond ( twice) to my requests for help His attitude was mind blowing And response time by him was long Needed help washing my Cpap which was another time he walked away instead of offering a solution Epic failure gives him zero stars his cannot do attitude literally convinced me to leave early do not Expect a cup of tea or coffee off hours That sort of thing seemed to be complicated and of course those little things make a big difference food was passable ( I'm picky), the nurses aides, PT therapists and facility manager and the admission people I worked with were all solid they got higher ratings Biggest issues was timing of meds full disclosure no pAin meds just post-op anticoagulant and nsaid plus pepsid The loose timing with the anticoagulant after surgery totally unacceptable read more