We had a one night stay as we continued on our road trip. Very nice staff. In fact, I had some…read morebirthday cards to mail and the gentleman at the desk he would mail them for me. The room was very comfortable with 2 queen beds. Breakfast was a typical hotel spread BUT the usage of real plates and silverware made it extra special. The hotel gives off a bit of a "dated" vibe, but it's clean, friendly and very doable.

This place is an old historical building. Was part of James A Garfield's estate. Parts are really…read morenice and parts dated . The staff is very nice . Our room was big had a sitting area and two TVs . They had breakfast . Y'all .... I grew up in the area and drove past this building everyday and never knew it was there ! It has a paranormal feel to it but not in a bad way ,just active . Hotels are expensive and not always great around here , I'd give this place a try . The Indians (guardians) are playing this weekend and every hotel is booked . Been crazy finding a room . Says best western but it's kinda like a bed and breakfast feel .. I liked it

Came to Ohio for a work event, the staff provided a nice room that was quiet and clean. The lady at…read morethe front gave me a warm welcome. I stayed for a full week and every day was greeted warmly by staff. I will definitely be back when visiting corporate!Thank you

We stayed at the Hampton Inn in Mentor, Ohio, from July 23-27, 2026, for a family trip…read more Unfortunately, our experience was extremely disappointing. When we arrived around 4:00 PM on July 23, the front desk could not locate our reservation for two rooms, and we had to search our emails before it could be found. We also learned the hotel no longer had a pool, despite one being advertised when we booked. We specifically chose this hotel because our nephew loves to swim. After checking in, my sister and I found our beds appeared to have been previously used. Instead of providing clean sheets, we were moved to another room but did not receive it until about 7:00 PM. Our parents also had to change rooms because the electric blinds would not close. The replacement room had poor airflow and a window completely fogged from condensation between the glass panes. Checkout on July 27 was even more frustrating. We were told we owed $50 despite only charging about $18 in bottled water. The front desk employee was courteous, but the manager, Amanda Deen, refused to speak with us and instead had the employee repeatedly relay messages. The balance then changed from $50 to $18, and we were told to pay an additional $13. After spending 30-45 minutes trying to resolve the issue, we paid simply to leave. The manager only came out after my sister stated that it was unacceptable for a manager to avoid speaking directly with guests during a billing dispute. As we were leaving, another guest reported her duvet was also dirty, reinforcing our concerns about the hotel's housekeeping standards. While the front desk employees were polite, the reservation confusion, misleading pool advertisement, housekeeping concerns, room maintenance problems, billing confusion, and lack of management support made this stay far below the standards we expect from a Hampton Inn.

I had my wedding at Steele Mansion and it was the most amazing day of my life. The staff was so…read morefriendly and helped with everything we or guests needed. The rooms are stunning and each one so unique! The food was so delicious and everything we wanted! Carol the owner was the most amazing person throughout the process. You can just tell the love and passion that goes into her business! I can't wait to go back!

I had an amazing time here! I was first introduced to the Steele Mansion 02/2021 at a murder…read moremystery dinner. I immediately fell in love and made the comment "I want to have a party here." Well, fast forward a year and I got my wish! My boyfriend and mom spent months planning a Surprise Spooky 25th Birthday Party for me and I absolutely LOVED IT! Not only did we get to have a party here, but we also got to spend the night! Stoked was an understatement. Not only did we get a room, but a majority of my family booked rooms here as well. We had the Peacock room, which was perfect for me considering that blue is my favorite color. Everything was so perfect I hated to mess it up. I had a wonderful time and I wish we could do it all again.

Our family has stayed here a bunch when we come to the area to visit with relatives. Residence Inn…read morehas been our go to since whatever happened with the Wingate across the way. Overall not the worst lodging experience one can have. The staff are always nice and welcoming, and the complimentary breakfast is decent. Pretty standard hotel fare (think waffles, cereal, eggs, etc.) The rooms are okay, and are accommodating for decent sized groups. The kitchenette is nice to have, although it could do with a few more trays and such. The furniture is the sore thumb, being noticeably dated and worn. The pool is outdoors, and thus I cannot comment on that, given we stayed in the middle of winter. We'll likely be back again seeing as we always stay here when in town, but I hope that they can update the place a bit. ( And maybe get a couple more luggage carts too.) [Dates of Stay: 12/23/25-12/27/25]

Good stay close to event. Friendly staff and accessible to restaurants. Easy in and out.read more

Our hotel room was dirty-primarily the bathroom. There was hair in the tub area and in the floor…read more When you showered, a huge hairball came up the drain and clogged the shower causing it to backup. We didn't complain primarily because we didn't want to have to move or have someone in there working on the bathroom. Front desk service was subpar. We ran out of toilet paper and called and asked for some and they never sent any up. I had to track down a cleaning lady and ask for more. The room was spacious enough and it's really close to Kirkland for the LDS sites. They say IHG prides itself on cleanliness but this was not happening in this hotel-you can read prior reviews with the same issue. Beds were comfortable except for sofa bad. We were in room 422. Hopefully it's just this room.

We had an excellent stay. The room was clean. The breakfast was good, especially the cheese…read moreomelette. After completing an eight-hour drive, the hot tub was much needed. We would stay again.

A+++ place in almost every way! So I would go for the…read moreincredible breakfast and hospitality. Gourmet breakfast with all the treatment of a 5 star hotel! My bed was too hard of a mattress for me but was still beautiful and the room had extras like body lotion, shampoo and other toiletries. I asked the owner if there was anything she could do about all the light coming on through the 2 windows in the room. There was a street light right outside this particular room. Well to my utter amazement she and her husband literally came the next day and velcroed a black out shade in each window. This is what I call going above and beyond! Highly recommend but make your reservations early!

We have visited many times in the past. This was our first trip back in two years because of Covid…read more Nothing has changed! It's still INCREDIBLE! The rooms are spotless, our towels were soft and fluffy, and it felt so warm and inviting. Deanna, the owner, always makes you feel like family. Her cooking is out of this world. The location couldn't be any better. It's just around the corner to an abundance of restaurants and shopping. What more could any person ask for?

It's a solid 3 star hotel. No hairdryer, no coffee maker, no microwave, no fridge. Just a room with…read morea bed, ac unit, toilet and tub. Carpet on edges of bed and floor n front of door, but tile besides. The room was reasonably clean. Not spotless but not what I'd call dirty. There is a safe in the room which makes me feel simultaneously comforted and anxious lol. But the office employees are courteous and helpful and there's several food options within a short drive. If you don't want to drive over the freeway, there's a 24 hour gas station with pretty decent food directly across the street named after the things you put on mattresses. I'd stay here again.

My experience was horrible! What you pay is what you get?…read more A mean receptionist! Old building and no upgrades.

I stayed in this hotel in late June 2026. I wanted something decent because I was going to be…read morethere for 4 nights. My rate was $215 per night. The first night I unpacked and undressed to take a shower about 10pm only to find out I had no shower curtain. I had to dress and wander around to find someone to help. The front desk person was able to find me another shower curtain which I installed myself. I finished my shower and put on pajamas and settled in to watch TV but it didn't work. The front desk said it would be fixed the next day but it wasn't and it remained broken the remainder of my trip. Additionally, during my four day stay my room was cleaned and made up ONCE! There are many places to stay in the Painesville, Ohio area and I recommend you stay someplace else.

Stayed overnight in a jacuzzi room with my husband for our anniversary and this place was great!…read moreThe hotel and rooms have been recently renovated, making it look clean and contemporary. It's located close to the highway, food/gas and a UH medical center. There is a McDonald's next door with ample parking for RV's and other big rigs. The area was fairly quiet, just off the main drag with little highway noise. We did not use the pool but it looked nice. The breakfast included was nothing fancy (served 6-10am daily) but a decent selection of coffee/juices, pastries, hot/cold cereals, yogurts, waffle maker, eggs and tasty bacon. The dining area had cozy seating, a tv, was exceptionally clean and well stocked by a friendly attendant. In fact all the staff were pleasant, helpful and very accommodating. They do allow pets for a small fee and have a small area to walk them adjacent to the side of the hotel. As well as an outdoor table and grill. When we were there on a Sunday some gentleman had a fire going while listening to the Browns game. The jacuzzi in our room was a great size for two, hot, plenty of bubbly jets, glass holders and very clean. The room was tidy, spacious, nicely decorated, included a microwave, safe, coffee maker, plus a good sized and well-cooled fridge. The heater/AC/fan in our room worked perfectly and the tv was new and placed well. Plenty of lights, Wi-Fi, plugs and USB connections too. For a not too far from home special night away or a well needed rest from your travels we definitely recommend this hotel.

There were bed bugs in my bed there were spiders and rats in the shower the receptionist was really…read morerude and I definitely do not recommend going here goodbye fellow humans

I booked a reservation for Saturday night Easter weekend as I had family come into town and was…read moreextremely embarrassed and disappointed. Don't waste your money!! When I booked I was told $113 for the reservation but they charged my card for $130 and stated there were two additional tax charges. I've never been charged tax for an occupancy fee. The worst part of this is that not only are the carpets unsafe, there is green nasty stuff all over the walls in the pool area, plaster falling from the ceiling, and a giant hole in the ceiling with a tarp over it! My 3 year old granddaughter tripped on the large wrinkles in the carpet. When I tried to address it with the staff (to see it they could put some sort of rug over it for safety) I was told to call on Monday to talk to a manager. I called and no manager to talk to. The lady I spoke with said, "the place is old and repairs are slow to take place". I let her know that I want a manager to return my call as this place was far from worth $130 for 1 night.