Excellent care, great offerings, up to date selections on display. Well thought out. Features are…read morecurrent.

My mother-in-law was a resident at Wingate Residences on the East Side for 2.5 years - for most of…read morethat time in a lovely apartment on the Assisted Living side. Our family was impressed with the caring floor staff, activities, meals, grounds, pool, and convenient location. When COVID hit, the facility did as much as they could to keep everyone safe during incredibly challenging circumstances. Unfortunately, near the end of Mom's time at Wingate, she had a sudden medical crisis that resulted in her being moved to the Memory Care side and put on hospice, just at the time a new Nursing Director named Misty Keough came on board there. Misty exhibited a very troubling ignorance about hospice, end of life care, and Alzheimer's. She was also horribly antagonistic toward our family and the hospice personnel. (Her unprofessional behavior was witnessed not just by our family and the hospice nurses, but also our private aides and members of her own floor staff.) In conversation with our family, Misty was demonstrably contemptuous of hospice care. On various occasions she referred to hospice, pro-hospice people, and the use of comfort meds on one's deathbed - as "euthanizers." Her gatekeeping behavior resulted in the truly horrible and unnecessary suffering of our mom on her deathbed. (Misty literally refused our aide's and family's requests and pleas for comfort meds on the last day of our Mom's life - until the hospice nurse forcefully confronted Misty. Misty actually threatened to kick me out of the building that day, when I reported our mom in distress.) In the days preceding Mom's death, when she could no longer swallow, the hospice nurse left specific orders to quit force-feeding her because it caused her to aspirate. Misty overruled that order and told her staff to continue - resulting in painful episodes of Mom choking and vomiting. The reason I'm not leaving a single star on this review is that to Corporate Wingate's credit, when their leaders found out about Misty's actions, they took the matter extremely seriously. The VP Chris Stack responded immediately - reassuring our family that Wingate as a company was not anti-hospice, and that the entire staff at Wingate would undergo extensive training so that this situation would never happen again. The Exec. Director Vincent Messina, to his credit, was also immediately receptive to hospice training for Misty and his staff. Last bit of advice - for families looking specifically for Memory Care - I would suggest you look at the Wingate Blackstone facility nearby instead. It's recently renovated, has two levels of memory care, and has a proper medical director/doctor on site.

We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.

When a dialysis patient goes to skilled nursing facility for rehab they typically have to be…read moretransported by ambulance three days a week to a dialysis center. This definitely interrupts with their rehabilitation. But since Lincolnwood has a dialysis center right on site, it is the best place for a dialysis patient to go for rehab rehabilitation.

Recovering from Covid a couple years ago, I had to stay there for 10 days, during which I felt like…read moremy life was threatened from neglect and abuse... I witnessed horrifying scenarios daily there, and called my friends to come rescue me but after my roommate called and threatened the administrator with legal action, they visited me and responded to my complaints... I was convinced to stay the last five days so I could be discharged with the so-called home care package of in-home follow up therapy visits for my recovery because if I had left early, I would've gone home against doctors orders and been denied that Health service. I don't even know if it was worth it at this point because of how it felt to be in there... I just experienced another terrible episode of bad Healthcare at the Elmhurst facility at 50 Maude St. in Providence but as bad as that place was, Lincolnwood was much worse. Stay far away.

As a healthcare professional I visit many assisted livings. This is by far one of the best. The…read morestaff is compassionate, educated and on top of everything. As far as housekeeping every time I am here someone is cleaning something. The place is immaculate. It's as beautiful as a hotel with an old country feel. I've been told by residents that reside here that the food is fantastic, and I would have to say they're right. If you come here around any mealtimes you will be greeted by tempting aromas. They're always doing something to keep they're residents engaged. There's always activities, outings, and people coming to perform. They even have someone bring baby goats. But the most important thing is people are happy here and they feel safe.

First, I want to say thank you to Ron, as he is one of the most caring, knowledgable staff members…read moreat the site. The facility is extremely clean, knows everyone by name and just all around great! When I walked in I knew this was the place for my mother! This is by far the best! Not only was the primary staff amazing, everyone down to the chef and the maintenance providers were extremely friendly and helpful. This facility made my assisted living search OHHHHHH SOOOOO SEAMLESS! I by far recommend this facility!

Assist with housekeeping, errands,meal prep,laundry…read more Review: No communication between office staff and client regarding scheduling, etc. Communication is biggest problem. I would not recommend them to anyone.

Great business to work for. Very friendly staff. Very caring and compassionate! Very dedicated…read morestaff to help you or your loved ones!

Nice facility, well ran, staff top notch and residents were enjoying some entertainment. Well ranread more