Not only were they behind on Super Bowl Sunday but I've been trying to get a refund for over a month now for food I never received, each time I've gotten a different answer, they've taken my information down about 4 different times to have a manager call me because magically the manager has never been in store when I call and to this day I still have not received a refund or a call back. read more

Over 4 hours behind on Super Bowl Sunday even though app said it'd be ready in one hour. I got tired of waiting so after 4 hours I asked store to cancel it but now 4 days later I see they didn't cancel it and it posted to my cc. Now they're saying they'll credit future meal which is absolute bs. The manager Juan at this store needs to be replaced. read more

Food arrived cold and incomplete. Called to ask for missing food, told it was there and to come pick up. My vehicle is in repair (why we ordered delivery) and was told they would ask about a potential refund and hung up on me. No call back now nearly an hour later and no refund issued. read more

Wow. 10/10 am dissapointed. Our delibere order was missing 1/3 of the order. My husband called to discuss the missing order so that when we traveled back to pick up our own delivery which was paid for, was not ready or even started. I waited in line for about 10 minutes. When it was finally my turn another woman cut the line to complain about her delivery. Upon then I learned they haven't even started my order and needed to wait a second time for dinner. By the time I get home to eat my wings which were delivered they will be cold and not worth eating anymore. I asked for corporates number and they said they don't have it. read more

I went to Wingstop for extra crispy chicken wings, and the whole experience was just disappointing. First off, I ordered a 10 piece half Louisiana rub half original hot, and they only gave me 9 wings. And on top of that, they weren't even extra crispy like I asked. This is literally the main reason I even went there. One of the workers actually wrote down everything that was wrong on the receipt so they could fix it or refund me, but somehow they lost the receipt. Now they're telling me they can't refund me because they "can't see my order in the system." Make that make sense. What makes it worse is that I even gave them a good tip, because I'm not petty over money. It's not about the refund. It's the principle. If you can't get a simple order right, then lose the proof, and then act like the order never existed, that's just bad business. It shows they don't care to correct their mistakes or take accountability. This location needs to do way better. I'm not mad about the money, im mad at the lack of basic quality and customer service. read more

"I visited your establishment on Saturday, night at 3/22 around 8:30 PM, Kiki. I ordered three tender meals with blue cheese dressing. The cashier provided ranch dressing instead. When I pointed out the error, she stated that because I hadn't explicitly specified blue cheese, she assumed I wanted ranch. This is unacceptable. I expect orders to be fulfilled as requested, and I'm concerned about the level of customer service provided. I request management address this issue." read more

Wingstop has never messed up but these fries are maybe a couple hours old. It looks like the bottom of the bag left overs. -stars. read more

Wingstop - The most horrific fries. -stars. - Chicken Wings Near Me - Katy, Texas

We are new to the area and have recently been visiting this WingStop....The service was amazing and Leo (manage) is awesome...Order was incorrect but was fixed very quickly....I will definitely be back...Managers like Leo are rare to find....Thank You for the great customer service read more

Wings and fries delicious! They have so many great flavors to choose from. Definitely will go back. Only thing is the wait time is a bit long. Even if you call in your order ahead of time you are still waiting a pretty good while. read more

Ordered a 10 traditional piece wing half with hot honey rub and buffalo. Came straight out the fryer and no sauce. The hot honey rub was very oily and not good at all. No sauce for the buffalo wings. I called and the guy manager was very rude and did not help at all. He wanted me to turn around and bring the food back at 9:30pm. I was not able to do a turn around trip. Avoid this location. read more

I placed an online order. The order onfirmation said it would be ready within 16-21 minutes. I got there at the 20 minute mark and had to wait an additional 35 minutes. Once our order was called, we checked it and our sides were cold. Two others ordered in person after I got here and got their food before I did. read more

The gentleman at the front (who appears to be the manager) has told me I have to order to go multiple times around 11:15 when the store closes at 12:00. He also has had a very rude demeanor with me on multiple occasions. read more

Wingstop - One of my wings was 1/3 the size of the others and the rest had little to no sauce. - Chicken Wings Near Me - Katy, Texas

I had stopped going here a couple of years ago and relented when the family requested it last Friday. It was again a terrible experience. Placed my order on the app and it told me to pick up in 45 minutes. When I arrived, there were 30 people packed in the store waiting on orders. It was chaos, with unclaimed orders stacking up behind the counter. After 15 minutes, they told me to come back in an hour, so I left. There is no system in-place, like an order status screen to help customers know where they are in the queue or maybe that their order is ready and getting cold and stale behind the counter. I went back 45 minutes later and picked up my cold order. The fries are usually the highlight, but were really dry and cold. Reheating did not help. Problem is that the app does not track order status and the store uses the age-old printed paper order system, so they also have no idea. Look, if you love bad value, stress, driving back and forth, and wasting time waiting, then this is the perfect place for you. Not for me. Lesson fully learned now. Never going back. Just sucks sucks sucks and other places have much better wings and legitimate service that is not so careless with customer time. read more

I'm sure the food would have been delicious, however, the delivery time was unacceptable! We were given at least three different delivery times, all much later than the original time! We like wing stop, but next time we will go there ourselves! read more

I got a doordash order from this place and my wings came out raw! I'm glad I took a bite out of the one that was raw instead of my 2 year old son. So disappointed and will never buy wings from here ever again. Save your time and go to a different Wings Stop. read more

Wingstop - Raw chicken - Chicken Wings Near Me - Katy, Texas

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Order was fresh and hot. The manager came over to introduce himself and make sure we had everything needed. The restaurant itself was clean. Overall great customer service. read more

Ummm...whoever the cooks were on 1.8.22 around 10pm I have so many questions that need answers. See my pictures they speak for themselves read more

Wingstop - Did they just throw the sauce on top! I would of just ordered naked wings. - Chicken Wings Near Me - Katy, Texas

Horrible....wings have gotten so small it's ridiculous. You have to open every container we to check your order because most of the time it's wrong. Correct amount of wings this time, but over half we're super small. When I questioned staff, they said "that's what it is". And these were NOT the discounted $.70/wing...this was full price. Been going since the first week they opened. Never again. read more

Wingstop - a plate of fried chicken nuggies - Chicken Wings Near Me - Katy, Texas

You can't go wrong with Wingstop! I'm obsessed! I love their crispy wings when I asks for extra crispy. The fries are okay. If you want crispy fries, pick them up immediately and don't close your bag. read more

Never I mean never come to this location ever!!! We accidentally placed the order for this location online..called and tried canceling the second the order was placed. We were told that can't cancel and that it's already been made which is impossible because we literally just fricking placed it. It was about 30 minutes away so we asked if we can just have it remade since it was freezing cold at this point they told us no they couldn't since it would be a "waste of chicken" I've never been told this from wingstop, me and my family love wingstop and have been eating here for years. Extreme disappointment and let down. They truly do not care about customers whatsoever. read more

Really disappointed that out of an order of 15 wings there were only 3 flats!!!!!! I prefer to go to the grand parkway location but the anticipated wait per Yelp was over an hour vs 25 minutes for spring green. My pic shows 12 wings only but I already had eaten 3 drumsticks. Seems like a very easy fix but I guess that's why the wait was longer on grand pkwy and I will put in the wait time for a proper order next time. read more

Wingstop - So how come only 3 flats??? - Chicken Wings Near Me - Katy, Texas

We really love the wings here but they can never do them right. When we order them on the app we mark them to be 'well done' upset the options and I even call to request it on top after ordering. We haven't been here since Sept 2020 as they kept on getting it wrong. Tried it again for the first time since, marked them 'well done' on the app and called them to confirm it. Once again get here and they're pallid looking and have to fire them up again. It's just such a waste of time.... read more

Terrible service. It seems like they don't like to answer their phones an hour before they close. I called about 5 different times. 2 of the times I waited for 3 minutes then another for 9 mins no answer. Now I had to call another store which is about a additional 15 min drive from this location which I'm only 5 mins away from and when I called it wasn't even 10secs of hearing the standard Wingstop recording where someone actually answered and acknowledged me, also asked me to hold on for a bit. That hold lasted about 45 secs and they were back on the line ready to take my order. Guess this location needs to have a talk with the manager on duty for the date of August 23rd cause the customer service is literally non existent. Very Disappointed (Pics below of my phone calls) read more

Wingstop - Chicken Wings Near Me - Katy, Texas

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Been to this location twice now and each time I was extremely happy with the food. Both occasions were online to go orders. My first time due to a personal mistake when ordering online I selected boneless instead of bone in.. I asked the cashier who appeared to be the manager if we could alter the order. The manager was very accommodating and switched my wing order at no extra charge. He even still gave me the boneless wings too!! Our interaction was very genuine, nice, and not the type of service you expect at a fast food location. 2nd occasion visiting was perfect! The wings were spot on and very tasty. Highly recommend the Louisiana Rub! Based on that interaction and great food I will always go to this wingstop! read more

3-18-2023 I used to work at this location once upon a time. When I saw the bad reviews I thought surely it can't be that bad, and knowing how some customers in this area can be, paired with them not knowing the full procedures of how things are ran. We ordered online at about 8:30, on our way home and decided to go wait at the store. Boy, was I sad to see the state of the store. Trash on tables and on the ground. Two cashiers not doing much of anything including taking orders, I watched them put someone on hold with out even talking to them, just picking up the phone and putting it on hold. A customer came in and complained about waiting on hold for a long time and was told because they were busy they had a hard time answering the phones. I watched the cashier "look" busy but not do work. He checked the bags serval times and went to look at tickets. But a bag sat there for what i feel was about 10 min before he actually got it to the customer who was waiting for it. He had a very bad attitude towards customers and an arrogance as he informed me his mother works for the owner. Our food was decent. I personally don't like that they put the fries in boxes now it makes them soggy because it holds in moisture, so had soggy yet over cooked fries with little seasoning when in asked for one to have extra. My Hawaiian wings had very little sauce on them. The corn was great. I hope the regional manager can help get this store back to what it was. read more

Wingstop - Trash on floor, tables with trash and residue on them. Was like this the entire time we were in the store - Chicken Wings Near Me - Katy, Texas

Fries have been very bad the past few times we have ordered from here. I called and I was told it was due to the type of potatoes. I've ordered from others & fries have not been like the ones here. I may have to switch locations since this has happened more than I would like! Even before covid :( read more

Wingstop - Bad burned fries - Chicken Wings Near Me - Katy, Texas

Wings are good if you ever get them. Problem is they are always severely understaffed and online system always says ready in 20 minutes. Today was the 3rd time I have gone in for pickup and food wasn't ready. Fine, wait another 5-10 minutes? NO, like over an hour as they only had 3 employees and too many orders. Since I paid online I asked them to just cancel. The guy working took a picture of my receipt on his phone and said I'd have my refund in 3 days. I asked for a copy and he ignored me so now I have to dispute it with my CC company. Never again. Too bad this place has has such poor management/owners! read more

I cannot! This place is truly bad. Unorganized and I think they win the prize for highest percentages of orders wrong. Last trip I had been told 10 more minutes 3 times every 15 minutes. How??? Why??? And they certainly asked for my name all 3 times while I was standing there the whole time. I agree with other reviews. Go to another location please. read more

I'm not one to ever give bad ratings, but after eating my my fries that I ordered I tasted nothing but salt. I know lemon pepper is a dry seasoning but be reasonable with flavoring the fries, I work in the food industry as well, so I don't wanna come home late to not even being able to enjoy somewhat of a meal. I had to toss it out because it was inedible.. It feels like it was done spitefully, it's literally just French fries that I ordered. I wasn't ordering something big. Pretty hard to mess up this order up unless you're Helen Keller seasoning everything. read more

This wingstop is amazing. Me and my friends wanted some food so we went to this location and the manager was amazing. He told us to make sure everything was right and to our liking. The fries were wrong but they were willing to fix it for us. Within minutes he was able to make the fries to our liking. Everything else was amazing. The new chicken sandwich's were really good and I ordered another one and it was ready in minutes. Thank you wingstop spring green and the manager there! read more

Pretty good wing, and amazing fries. The sweet and salty seasoning on the fries is addicting and delicious. I'm also a big fan of their soft drink machine which allows you to customize your beverage with flavors. Raspberry Coca-Cola is my favorite carbonated, sugary combination. Great for takeaway! read more

Wingstop - I recommend Raspberry Coke. - Chicken Wings Near Me - Katy, Texas

I never had an issue at this wingstop until today when I pulled a black hair out of my mouth while eating the fries. I brought it back and told the cashier about it and that I just wanted new fries. The manager walked up and treated me as though I was complaining about the freshness of the fries. read more

This location never gets an order right. Don't come here unless you want to take all your food out to make sure the employees did their job right. Terrible service and product. read more

horrible!! wings were dry and burnt no sauce!! called the store horrible customer service!! I ordered delivery through the website paid extra 25 to get it delivered and it was in edible!! store was no help at all!!! talked to manager and district manager no help!! They asked for pictures I sent them and they said they never got them!! Don't order from them!!!!! read more

Wingstop - Chicken Wings Near Me - Katy, Texas

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Couldn't be more disappointed with this location. Sauces were always missing. Food was always wrong. A year ago I spent 2 hours in their lobby waiting for food, got the wrong food and they had to do it all over again. Offered me a fully comped meal of the same size for next time. I called a year later only to be told management had changed and it couldn't be honored since I didn't have the order. My husband remembered the order since he placed it, gave it to Lucy the Manager on the phone this morning. She said she couldn't help me even though she said she would after giving her the order. I have the district managers name and number. Agosto Chávez 832-620-6546. I'll be posting a review everywhere before I call him. I simply can't believe they thought I'd remember the order and I WATCHED them write in my comped order in their book. Shame on me for trusting them... read more

Wingstop - Starts today thru 12/31/16!! - Chicken Wings Near Me - Katy, Texas

This wingstop location is SO BAD! PLEASE LISTEN TO THE OTHER REVIEWS. Please make the extra effort to drive to another wingstop. The owner will just straight up ignore you and have you waiting in line while he servers everyone their orders. The the orders are always wrong you have to check your entire bag and open up each one to make sure it's right. You can place a order ahead of time and when you get there it's still not ready. i've had the chicken sandwich 2x here and bother times the chicken patty was terrible. I wi never be back here. The teenagers at the wingstop near the movies have better service than here read more

Manager/Owner Miguel is terrible! They messed up my order and I had to return 3 times to only get told I'm busy and he hung up on me. Before hanging up he told me it was my fault because he could not tell the difference between hickory and Korean. He then proceeded to tell me I had to bring all of the food back, yes make another trip, for a refund. His service sucks, his attitude sucks, and his value of customers sucks! Find another wing spot!! read more

Very horrible customer service and rude workers . My husband and I rarely go out to eat but we decided to on Wednesday afternoon I was thinking about wings too all day lol we traveled 30 minutes From our house to get there and when we arrived it was empty not one customer . So in my head I'm thinking oh yes it's gonna be fresh and hot . We ordered a meal fir 2 that comes with 15 boneless or bone in wings and friess and 2 drinks . We got original hot flavor . We waited about 15 minutes and got our food .. we needed plates so we asked the workers . They said huh ? Huh ? Huh ? About 5 times literally . N so my husbands said PLATES!!!!!platos!!! And they laughed like it was so funny .. why do places have workers that do not understand English !? But the people who are from here and speak perfect English they don't get the job . None of them that worked there understood English good . Besides that when we looked at our food the wings were made with like 2 drops of sauce n the fries looked like left over fries form other customers just dipped back in the fryer ..I was upset at that point cuz I was craving the wings for while n was disappointed how they made them ..anyone Would be .. I told my husband that I was going to ask for a cup of the sauce n when I did the cashier said that'll be 1.50$ Extra .. I said okay I gave him the money and he gave me a container with the sauce cold ! I told my husband and he told the cashier if they could warm it up because who wants cold sauce ..?? The manager said oh no we can't do that ! U would think since there's literally no customers besides us they would focus on our meal and make it nice but no they just wanted to hurry up n get the order out ..lazy .. and to top it off the cashier he was just standing there on his phone on instagram scrolling and scrolling get to lazy ass off that phone n come wipe the tables that are dirty mostly all of them .. make yourself useful do your job ! If I could give them -0 stars I would read more

App said food was ready but was told 3 separate times "5 to 10 minutes". No one was in the restaurant and they had no other food in the queue so i doubt they were super busy since all 4 employees were in the back just talking. read more

Order ready on time so I was feeling good, I checked my order and I was short 1 fry so they actually made me one and actually gave me a bigger size. Just to be on the safe side I checked to make sure the bleu cheese was in there, nope it was ranch so I told her and she tossed them out and gave me 2 new ones. I got all the way home(30 mins away) and sat down only to find out that she gave me 2 more ranch dressings. My bad I should've checked it but I thought she had it right the 2nd time. Check your order completely at this place. read more