Great service that turned a bad experience around! I ordered 20 boneless wings -- 5 Garlic Parmesan and 15 Louisiana Rub -- through the app, but when I picked them up I received someone else's order (only 5 boneless Garlic Parm + 10 bone-in Hot wings). The manager jumped right on it and took care of the situation immediately. Yes, it took a while to remake my correct order, but the manager checked back in, acknowledged the wait, and hooked me up nicely to make up for it. I was definitely frustrated in the moment, but the way they handled it turned everything around. The wings were fresh and tasty once I finally got them, and the compensation was appreciated. Will definitely be back -- solid customer service! read more

Found a feather in my wing I ordered extra ranch and got none with zero notice or discount. Which just shows your terrible customer service and how poorly wingstop chooses to train its staff. And they didnt season my fries. Criminal boooo read more

We were at another business in the same shopping center when we started getting hungry for lunch so we thought we would try Wing Stop since we were right there and had never ordered from them before. My husband went in to order while I waited in the car because we planned on eating in the car which we do often with fast food. While he was in there placing the order, I started looking at the reviews and got a little concerned over what I was reading so I decided to go in and have a look for myself. Seeing is believing and the reviews were right.... The entire place looked like it needed a real good deep cleaning. The floor around all of the tables and chairs was very grungy. The legs of the tables looked filthy. The surfaces of the counters and tables looked like they needed a good wipe down. The front door looked like the glass hadn't been cleaned recently. I was really surprised to see the neglect in the cleanliness. Would I eat inside there? No I would not. I don't want to look at grimy grunge when I'm eating. I will say this, they were doing a fairly good business and there was plenty of help and everyone was hard at work. The gentleman that waited on us was super friendly. We ordered boneless wings with barbecue sauce and an order of fries. The wings were very good and the barbecue sauce had just the right amount of heat. The fries had a unique taste and we both liked them as well. I have mixed feelings on this place. Yes the food and service is good, but the memories of the dirty restaurant are what linger in my thoughts. If we do return, it would be for a carryout only and to also see if anything looked better as far as deep cleaning this place. To end this review, my recommendation is to get a carryout because the food and service are worth a visit. read more

How you do small things is how you do all things. This is one of the dirtiest places I have ever been- too bad we had already paid for food when I looked at the reviews... I agree with other yelpers this place is dirty. Service is SLOW - tables are not washed and every surface has finger prints and smears as if it has never been cleaned. If we hadn't been so hungry and hadn't ordered I would have left. On the food side the kids disliked the fries and liked the tenders and boneless wings. The hickory smoked BBQ sauce is good and so was the garlic parm. We won't come back because it is filthy inside. I'm sure the chain would be disappointed in knowing the standard this store sets. read more

The manager was very nice and accommodating to all guests that I was present for despite it being busy with both in person and delivery/pick-up. I got the tenders and fries, made very well. Have often had mistakes at other locations, but this one was very good service and food. read more

Rude!!! Overcharged...no napkins, no trash can. Hard to believe this place is still in business... never go back to this restaurant ever. All staff was in the wrong business.... no personality and there rudeness was quite obvious.... read more

This place is crazy slow in making your food. Even though I ordered online and came in to pick it up after 35 minutes. I still need to wait another 30 minutes for it. And people who came in after me were getting food before me. Crazy bad. read more

They were missing half of my order and they didn't even correct anything. Do not order from this place!!

DO NOT BUY ANYTHING FROM THIS PLACE. TRULY DISGUSTING. This is the first and last time that I would ever order from this location. As soon as I walked in I knew this was going to be a bad experience. The filth under all the tables and chairs was nasty. The cash registers looked like that had not been cleaned in months. There were cups, plastic silverware and old French fries under the racks where the food orders were placed. There is NO way that this place could pass an inspection. The State needs to visit this place. The fries had to have been cooked hours earlier. The chicken, we ate a few pieces then we thru out the entire order. Calling this place NASTY would be an understatement. read more

Listen, I don't know why I keep coming to this location. I don't expect top notch service BUT come on. I'm currently sitting in the establishment writing this review. We ordered the 75 piece family meal. Let's first start off with the fact that our order was ready almost 40 mins past the estimated time. Secondly, once again staff are rude as hell and act as if you're an inconvenience to them when you address the issue with your order. For this current order they failed to give us our fries and vegetable sticks. Last time they didn't give us our dips... none! Who the heck wants to eat wings without dip? One worker was on break and eating at the table cursing on her phone. Come on folks. I know some people probably give the workers attitude but this was not the case with us... AND we tipped (we ordered and paid online prior to getting to the restaurant). Man, it pisses me off to spend more than $100 for an incomplete order and attitude. This will be the last time for us. I can't imagine that the owners are not aware of the service here! What a shame! read more

You should listen to the name and stop before you enter this establishment, because this place is very mediocre for what we were expecting from the "hype". To start off we had entered this glorious paradise welcomed by the disgusting floors that looked like they hadn't been cleaned just about ever. When the time came that we ordered our food we about waited 20 minutes for our food with only one other family in line after us I feel should not have taken so long for a employee base of 5 in the kitchen. And to follow that it was incredibly overpriced food for mediocre wings and fries. While the tenders I thought were okay, the fries were very bland and way too sweet for my liking. So I say with all my heart. don't come here. read more

The pop taste like lighter fluid...I called to revise my order and was waiting 15 minutes ( no one answered) I walked in and the phone was still ringing.....Terrible customer service.... read more

This is the worst wingstop ever, how are they still open. They give people orders way and don't even verify to check. Then when they mess up they can't do nothing about it. Who is running this business because they need to be fired. read more

Ghetto. The girl at the counter is face timing then decided to look up after two minutes. Food is late by 15mins after ordering online. read more

I've tried eating here twice. Both times the food was really bad. I got sick both times. The second time I went, the restaurant was really dirty and smelled weird. I couldn't leave because I already placed the order online. They finished my food and just let it sit there for about ten minutes so they could finish the other orders. And an employee seemed to be sleeping at the front of the store. Never returning because I'm not sure they are all that clean there. read more

Tried to call to order and was left on hold for 5 minutes so I just drove there instead and was surprised there was 5 employees and only 2 customers in the restaurant so why didn't they answer? stood at the register for a good 5 minutes while 3 employees just kept looking over and never acknowledged me. One guy was taking food out of the oven but the other two were legit doing absolutely nothing. A girl with a visor walked toward me twice and made eye contact but never said anything so I asked can I please place an order? She turned around and walked away and the guy taking something out of the oven rolled his eyes and then came over to take my order... wtf? lol. Then I asked what sizes they offer for ranch and he dead ass looked at me like I was so dumb and didn't answer and I was like is it just one size? And he said "yep" and now I'm just sitting here waiting forever for my 10 piece. Not a good look Winsgs read more

You don't call it "Wing STOP" for nothing, seeing I will definitely STOP going there and I'm roasting this place to all my friends and family. I walked in on 10/5/24 at 10:30ish to place an order. My son and I stood at front of the counter getting stared at for a solid 10 minutes watching the four bozo employees goofing around in the kitchen, (one with pants sagging so the whole dining room could see his underwear) cutting jokes, dancing in each others face before ANYONE even cared to acknowledge me and take my order. No one even bothered to say, "Hi, sir......Ill be with you in a moment" The dining room area was a sloppy, sticky, mess, I could only imagine what the bathroom(s) looked like. What an absolute joke and a huge embarrassment to Clinton Twp! Based on the reviews I read, its no big surprise either. If I was the owner, I would shut the place down, fire everyone immediately and start over with a trained staff and a real manager on duty. Now, on to the the food, which is why I went. I'm pretty sure they messed up my sons 8pc Garlic Parmesan wing order because I tasted regular wings with parm cheese sprinkled on top. My son insisted they were correct, but I beg to differ. I ate one wing and tasted zero garlic, but was soo upset already I didn't even care. Wings were disgusting, dry, and tasted of oil covered in cheese. One thing him and I could agree on is that the fries were well proportioned, it was a shame they were cold with my 5- 7 minute ride home. I seriously felt like throwing it all in the garbage I was soooo pissed and felt ripped off, but it was for my son and he was hungry. Thankfully, he didn't get sick, or have food poisoning because I was skeptical of that. NEVER AGAIN....DO BETTER! read more

Absolutely ridiculous. They need to fire re-hire a new staff. Paid over 80$ for a DoorDash order for wing stop not to give the dasher all my food. I called wing stop and the girl that answered stated well it's DoorDash problem so idk what you want me to do about it. I want you to do your what you're being paid to do... YOUR JOB. Absolutely no reason why I shouldn't have received my complete order when I placed the order 2 hours ahead of when it was supposed to be delivered. If you want to get good customer service, your entire order, and good food steer clear of this establishment. read more

I made the mistake of ordering my food for the wrong time which is completely on me but when I tried to call to have it canceled I was left on hold for 3-5 minutes all 4 times I tried to call them. Eventually I had my friend call and they surprisingly picked up. He had to request for the order to be canceled and refunded to which they asked if the charge was pending and that it should be sent over after it went through. I ordered the food for the correct time and when I went to pick it up I left one of my two bag inside and when I went in the worker said "what's wrong with it" in a snarky tone. Also heard someone ask for their cup that they didn't get which is something that had happened to me at a previous visit. When I got home which is only a couple minutes away the food was ice cold and soggy. Update on the refund I wanted, never got it! My whole family has been trying to get a hold of them throughout the day but nothing. read more

The food was great the staff is always friendly it's always fast service and it always clean and I just love the music

Horrible staff. One of the employees pulled out a cigarette in the middle of the store. The staff smelled like weed and wouldn't change their gloves and some weren't even wearing gloves. The floor was also very dirty. This is not a clean environment and the staff is horrible. They need to rehire. read more

order in door dash and pick it up! them flats were hottttt and tastyyyyy!!! yummmmm!!!!

I have ordered from this location both online as well as in person for pickup. I've Always had great service, the staff (prior to May of 2022) was Always top notch, friendly, provided wonderful service & the few problems (minor issues like they forgot my side of sauce etc) We encountered we Always taken care of on the spot, with offers of apologies even when an apology really wasn't necessary along with an offer for a free drink etc, again, issue was so small yet the staff went over & above to make up for said issue. That said, that was then & now it was quite the opposite~all New Staff & w/the WORST CUST SERVICE I've EVER EXPERIENCED IN MY 6 plus decades. On 7/21/22 @ 8:20 pm, I walked in to place our usual order. (I was surprised as all of the prev staff I knew were gone) A 15 pc ALL FLATS with a mild hot sauce added on the side. Get home, can't wait to dive into our Most Favorite wings to open our bag to find almost all we're the lil legs with just 4 yes FOUR FLATS called the store & this is where the CIRCUS BEGAN!! Spoke the the nice young lady who took my order (poor kid was br new & didn't know what to do with what her manager was telling her to say) explained the situation, she puts the phone down, tells the manager & comes back to tell me "he gave you just 4 flats becuz now we are outta flats" I was like wait, what? I knew that was utter BS! She did too but was in a very awkward spot. I asked to talk to the manager, he refused, I said should I just call corporate to which she said the manager said yes. I said so if you were OUT of Flats, why didn't y'all tell me and let Me decide if I still wanted my order??? We Hate the lil legs period & I would have gone elsewhere like to Detroit Wing Co down the street!! (They're also very good) So Here's where the real CLOWN comes out. She repeats the # to me as he is tell her and he said "(888) 561... I said to the gal, ok what's the rest of the #? He tells her "that's it!"Lol (I can't even at this point) so I pointed out to her all while she's relaying this to the sorry excuse of a manager who refuses to come to the phone & tells me oh, just add "586" in front of the "888"! LOL #trueStory. Never was there an apology, an offer to make my order correct, NOTHING! Talk about a TOTAL LACK OF PROFESSIONALISM, total incompetence from this so called Manager. I only wish I had the franchise owners info to let him know how his investment is going down the drain! You better believe I just contacted their Corporate office with every detail along with my #to call me. I'll be anxiously awaiting their call, meanwhile as long as this Manager is employed there I wouldn't feel safe ordering any food or drinks. Pathetic excuse of a manager period... be aware folks, be very awar read more

Wingstop - Here are the wings minus the 4 flats we ate. 10 legs & 5 flats. Ordered 15 ALL FLATS! - Chicken Wings Near Me - Macomb Township, Michigan

While I realize they've only been open for 4 days, not off to a good start. Placed order in store 11:23am and 11:45am, order still not ready, even though customer who came in and placed order 10 minutes after me is already with food and gone. Now concerned about what the food will be like. Fries were mushy, not crisp like other wingstops and less seasoned. I asked for well done and they were not. Seems like we'll have to go to another further WIngstop as they don't have their act together here. read more

Everything is always excellent when I go there the crew and the music my order is always correct and on time and is always clean

Worst staff taking my order in the whole world. Was so rude for no reason and didn't even acknowledge what i was saying. Told me to kill my self when i asked for extra ranch. read more

Ordered boneless wings today for the first time and NEVER AGAIN! The chicken had a slimy stringy taste that made me sick to my stomach, I couldn't even eat them. Waste of money. read more

I'll start by saying I'll never leave BWW again. Y'all got my order wrong. (It wasn't a huge order, either) My Parmesan garlic wings were PLAIN and FISHY tasting. We were also supposed to have Korean BBQ and hickory BBQ WHICH BOTH OF THEM WERE NEITHER ONE but the same kind of whatever other sauce was applied to both orders. Fries were completely soggy and just plain gross. Also there was NO receipt. Really? Now how the heck could you even check the order was correct? Bunch of lazy employees. read more

Worst service ever. Employees are rude and make you feel like an inconvenience. Always have long waits, don't recommend.

The food was great and the staff was friendly and the service was fast the restaurant was clean and good music was playing

I placed my order at 8:15, it was supposed to be ready by 8:50pm. I arrived, waited until 9:30ish when the worker looked at one of the customers who was helping to compile a list of people that had been waiting for their orders, when the worked said they were only working on orders that had come in at 7:45pm. I then asked for a refund, the manager came up, "canceled" the order, told me 7-10 business days for a refund. When I asked for the proof it was canceled, she told me no. I asked if I was just supposed to go on blind faith that I would get my money back, she walked away from me. Got no food and the charge is still on my card. If I could give this place and that manager a negative star, I would. Will NEVER return to this location. read more

Worse service I have ever dealt with if I thought to check the yelp before coming here I would have gone to chicken shack instead at least you have better customer service read more

Monday lunch time: order online, give time frame to pick up, arrive waited maybe 2 minutes. Food is hot and delicious! Ordered boneless wings Greeter was friendly and location was clean. Geeze peeps, they are brand new here, give them a chance to get their ducks in a row. read more

Would of given 0 stars but luckily for them it's not an option, this was my first and last time trying wing stop. The restaurant it's self was very clean and the gentleman at the front counter was very polite, The cook on the other hand seemed like he hated his job, attitude and all towards the other staff. The wings were very hot and you can tell they were just made, I ordered boneless, bone-in wings, not very good quality, tasted like they've been sitting in oil for hours. The fries were cold and soggy, which tells me they were prepared sometime that day. Not planning on going back and I'd rather get chicken nuggets from McDonald's! AVOID THIS PLACE!! read more

If I could give this place zero stars I would. they have poor customer service, employees are always goofing around, food is always cold, and my order is almost never right. it takes about 45+ minutes just to get your food, just for the order to be cold. as one of your loyal customer, wingstop I'm asking you to do so much better. read more

Called to place an order, told us we had to do it online they don't take orders over the phone, sure. Made online entered in my info didn't get a email or anything showing a time just a estimated time. Got to the store cause those times are always extended, the cook was so rude and with attitude says "the pick up time says 311" sure, okay, go back out and wait till 311 and get my order to not be handed cups had to ask for them and then went to get my drinks, there was no ice so now I have warm coke. Get back to open our meal to find that the fries are cold and gross as if they were sitting out all day, the chicken was good but overall not impressed, work down the street was hoping for a new lunch spot but nope. read more

We were warned NOT to go here, but figured we would decide for ourselves. It started with the WORST & RUDEST customer service by the big mouth shitty girl behind the register. We told her it was our first time here, so we had some questions and looking for family meal recommendations. She rudely pointed up to the menu and asked if we could read. Tge place was deserted, but yet she had no tolerance for new customers?!? The guy in the kitchen could hear how rude she was so he actually came up to help us figure out our order. He knew he had to save us from the worst customer experience I have ever received. So we ended up getting the Boneless wings family pack. We get home, I bite into the first one, and it was nothing but a big chewy ball of FAT & grissel!! The rest were OK though. If you are the owner or manager of this location, the girl at the front counter is the face of ur franchise. I can definitely tell you, that you do NOT want her as the face if ur franchise. She is incredibly rude & nasty. She makes the customers feel like they are bothering her. She WILL drive you out of business she is THAT BAD! We were there Fri night 12/16 at about 7pm. We will never go ba ck there just because of her! Unless we just stop in to tell her jowcrude and pathetic she is at her job and needs to find something else to do where she doesn't interface with any customers. I know help is hard to find, but she is NOT what you want as the face of your franchise! The cook/guy in the back who had to come up and do her job for her was awesome though. She was a joke at the counter. I can't emphasize enough how bad she was and the worst customer service I have ever seen in my life. Rude, ignorant, and intolerant. Gee, I wonder why the store was empty on a busy night?!? No one wants to bavk in and look at her nasty face or listen to her big mouth. read more

Placed an online order . Upon entering, store is filthy, floors appear un mopped for awhile, counter filthy as I can visibly see filth, wouldn't eat in here ever. Pop machine has been ignored and splatter everywhere. Prep staff visible, ignoring staff that's running around actually working, female staff in slide/sandal style shoes & socks that should probably be working but too busy playing on her phone. Employees visibly reusing bowls to coat cooked chicken.Definitely needs a health dept inspection complaint. The appearance of the store made it difficult to enjoy my food knowing how dirty this store is. Management or corporate need to get a handle on this location asap. I cannot recommend this location. read more

Good wings, but if you ever order the carrots & celery with your delivery order..it'll never show & the staff here doesn't seem to really care. This happened twice now to me so safe to say no more wingstop. read more

Wingstop is not the place. We delivered lots of food for many people and didn't even receive half the order. When we received half of the things, The bag was opened fully. We call and ask for them to deliver the rest of the food, or to give us a refund of the order. The manager didn't agree to that and wanted us to come all the way to wingstop and pick up the food. We payed for delivery for a reason. Not for us to have to go back and finish there job that they didn't do the right way. As i quote, She said to my brother " your mom is a b*tch for having you, she should have swallowed you." That is unacceptable to talk to someone like that and make a cruel comment. We didn't receive a refund or anything. This is terrible service and language to use towards a customer. 2/4/23, 9:18PM read more