I had never eaten wing stop wings! Really. I tried their fries many years ago. But to actually go in a wing stop and eat some wings, never. I ordered through the app and got it to go today. Four mild and four regular hot. I ordered the classic bone in wings. WOW!! Sooooo good. Got it with a side of veggies, nice fresh crisp celery and carrots. Ranch dipping sauce. I'm not usually a fan of ranch dressing but it complimented the meal as a dipping sauce very well. The cashier that greeted me when I walked in, according to the receipt her name is Ericka if I'm not mistaken. She is very welcoming, friendly, polite, and professional. They had Under The Boardwalk playing in the restaurant when I walked in. It's an old song by the Drifters. Good music people listened to before humanity became phone addicted. Was nice. Bunch of people eating in there looked like they just got off work and were enjoying a nice meal. They have one of those Coca Cola remix fountain drink machines in there. Once you figure out how it works it's great. I like those fountain machines. When I walked in about 15 minutes after I ordered on the app, my order was ready to go. This business gave me the impression of running like a well oiled machine. I was in and back out with my food in less than five minutes. Over all a very good experience. I'll definitely try it again sometime. read more

Wingstop - Four mild on left and four hot on the right. - Chicken Wings Near Me - Texas City, Texas

Theft. This location took my money through app delivery from Wingstop and my order was not delivered. I spoke to the manager and was promised a refund in 3 to 5 business days and that has passed. I even called to remind her 2 days after the incident. I called customer service today and found the refund was never sent. Now I am to wait to see in 3 to 5 days if I will receive it this time. This business does not care about their customers. They do not fix their mistakes. This is simply theft. Someone should be held accountable. read more

The lady that was working at the counter was flirting with the man that was watching the NBA finals and was not cleaning or doing anything work related. Also Let someone else take my DoorDash order and did not make them confirm so the person just canceled it and I was waiting there for 30 minutes then she decided to tell me that. she was over there talking to him flirting with him the entire time while she had customers in the store, waiting on their order and she's over there flirting read more

I walked into Wing Stop expecting hot food, not to be blasted in the face with the emotional equivalent of a backed-up grease trap. The girl at the counter had an attitude so foul it felt like it should've come with a biohazard label. From the second I stepped up, she radiated the kind of hostility that curdles milk on contact. Her expression alone could've soured the soda machine. Every word she forced out sounded like it had been dredged up from the bottom of a clogged drain--thick, bitter, and dripping with open contempt. I wasn't treated like a customer; I was treated like something she'd scraped off her shoe. The air around her felt rancid, like spoiled fryer oil that hasn't been changed in months. That wasn't customer service--it was verbal sludge poured directly onto anyone unlucky enough to stand in front of her. Her demeanor was so putrid it felt unsanitary. I genuinely questioned whether someone marinating in that much visible resentment should be anywhere near food. If she handles meals the way she handles basic human interaction, I can only imagine the level of carelessness simmering behind that counter. The entire exchange left a sour, rotten aftertaste that no amount of ranch could mask. I walked out immediately. I refuse to eat anything prepared under a cloud of that festering, toxic disdain. If that's the standard of service representing your establishment, it's not just unpleasant--it's stomach-turning. read more

Nobody in the restaurant but the wait for wings is an hour? Don't waste your time. Order from the one in La Marque.

It's a hit or miss. Mostly miss. Orders constantly wrong , or takes twice as long , missing food in your order. We've tried ordering from this location a few times throughout the year thinking maybe this time , maybe there's a different crew working maybe they'll get a simple order right or on time and I'm even thinking even if they are running a few min behind no big deal it happens but I think they are just not being properly trained and no one is taking the impotence of running or managing this location properly. read more

Was already having a bad day when I decided to settle for wingstop since I did not have time to get something that I actually wanted. I placed an online order and realized that I forgot to select all flats for my wings since I do not eat drums. When I realized my mistake, I called the store to let them know what happened and asked if they could cancel that order since I made a mistake. The lady who answered the phone told me there was no way to cancel it on their end so I asked if there was any way that I could just pay extra to receive all flats. I could hear her speaking to a man in the background, I'm assuming to find out if this could be done. She first told me that I would have to pay double.. I asked "so you mean to tell me I would have to pay $14 on top of the $14 I have already paid?" Then she told me no, that I would just have to pay .80 cents extra, since that's how much it is to have all flats. I asked if she needed my order number and she said no, she asked for my name and said she would tell the cook to make all flats. When I arrived to pick up my order, I told the man at the counter about the conversation I had on the phone and he seemed to know nothing about it. All he did was looked at me with a stupid expression and told me "I didn't make all flats". I said okay well is there a way you could make all flats?" He looked at me disgustingly and told someone in the kitchen to make all flats then he came back to the register and told me my total was $11. why in the hell am I paying $11 when I just paid $14 and I was already told that I would only have to pay .80 cents more. I wasn't going to argue so I ended up telling him, don't worry about it. That I would take the meal that was already made. He said "sorry about that" and I walked away. I was obviously upset when I went back to the car so my mother asked what happened. I told her what happened but I said let's just leave but she went inside and asked for a manager. The man at the counter told her he was the manager, he would not give her the phone number for the manager who is above him and he said he didn't speak to me when I called so he basically has nothing to do with the situation. I just feel like as a manager, it's your responsibility to rectify situations that happen at your store. It may not be your fault if an employee gives false information but it is your fault for not making the situation any better. So I had to take an order that I did not want after already trying to get it corrected. ghetto, piss poor establishment, won't be getting a single dime from me ever again. read more

Waited 2hrs for 2 trays of overcooked leather chicken corpse wings and a platter of salty dry stringy shoelaces. The fries were steaming in the foil tray. Should have known better. There's like 20 people working there and none of them knew how to cut up carrots. Spicy Korean sauce was good read more

Took 40 minutes for my order and everyone that was in front of me got my order within 10 mins of wait time and all i ordered was a chicken sandwich. I had to go up and ask about my order and I was given attitude about it, and so was my girlfriend when 10 minutes later she got up and asked about her order. It turns out her order had been called but they pronounced her name completely wrong and she was cool about it but just got sassed by the worker who insisted her pronunciation was the superior choice. She then continued to come bother me and my girlfriend when obviously we weren't interested in small talk after waiting so long. She just seemed like a pick me girl you'd meet in highschool. The workers are too loud and constantly shouting and having loud banter with each other. I'm glad they're having a good time but its ruins the atmosphere of staying to eat inside. Overall it seems like they're understaffed or half the staff is just too busy goofing off on their phones to care. I go to restaurants all over texas city and its just weird that Wing Stop is the only place that makes you wait that long. The food was of poor quality on top of everything. I will not be going there again and I do not recommend any one to eat there for the time being. Unless they have a complete 180 but its Texas City I don't see that happening. read more

I do door dash and I came in today and I was unaware that my order was passed around and a lady who worked at the front desk got rude with me and when I left the building and went to get back in my car she came out the door and told me "you don't have to come back" my job REQUIRES ME TO!!! read more

This was the first time visiting this location. matter of fact first time ever to Wingstop. When arriving i was greeted by a fairly tall and skinny black male who seemed to be in big rush to take I order. Being the first time there I needed a minute to look at the order. He asked me for my name and when I said I needed to look at the menu first and that I haven't ordered anything yet he became very angry and started yelling NO..! NO..! NO..! I NEED YOUR NAME..! When I provided my name he just continued explaining why he needed my name and so I had to give it to him 3 times before he finally reallized I was actually providing what he was asking. My order was for 8 hot wings. Nothing more. When I placed my order I got a condescending head shake from this person who is suppose to be the first contact for this company. After I paid he said it will be 18 mins for my order. Which is fine. After like 15 mins the male walked out the front door and sat in his car located right out front. Again. This is a person who works at a retina location and is allowed to park his car right outside the front doors. Mind blowing business model. Wing stop claims to to have the freshes wings available and that is what attracted me to the location to begin with. But what I got was far from fresh. Out of the 8 wings I received it was pretty easy to tell that 3 of them were freshly cooked but the other 5 were definitely not. The wings were lathered in hot sauce but the meat underneath was tough and dry. Like product that was cooked 2 days ago and allowed to sit out on the counter before being heated up and reserved to some unexpecting customer. The vision in my head was food that was discarded by another customer a few days ago being reheated and sold. If you worry about where your food comes from and take your health seriously DO NOT EAT HERE..! read more

I ordered 10 bone in and 10 boneless Seriously? Where are the bone IN Wingstop? How difficult can this be? So not amused.... read more

Wingstop - Wrong order - Chicken Wings Near Me - Texas City, Texas

I'm not sure why the ratings are so low, but our party of three ate at the Palmer location at lunch today (12/5/23) and the service and food was awesome! The wings were hot and tasty and the lady bringing out the food and clearing tables was super friendly and efficient. Will be back again for sure. read more

Great customer service , awesome workers. Ebony and Kimberly were great. It was fast in and out experience. read more

Open til midnight but if you come an hour before they close, they refuse to have any wings or sides, makes no sense and they're very rude and lazy read more

Tx City location on Palmer Highway is very Hit or Miss. Sometimes they will have your order prepared as requested. Most times lately I have to have them redo my order Due to failure on their part to actually pay attention to what's being requested. Tonight was the worst, I asked for well done wings and twice they gave me not well done- with the second back softer than the 1st. Should have requested a refund- the third round of wings was burnt. Knew they were gonna do that. Guess I have to wait out this group of employees and managers then go back once they're all gone and give it a try again. read more

lost a star. this woman in the kitchen did not make my order right, she just closed the bag and said im not dealing with this. she was very rude and acted like she didn't care. read more

The is the absolute WORST location I have EVER been to. My order was completely messed up, and I didn't notice until I got home. I called and they told me they could only fix it if I brought all the food back, so I packed it all up, went back and they REFUSED to correct my order because they gave me what was rang in. First of all, it's not my fault that someone on their side messed up putting in my order. Second, why even have me go back if you weren't going to fix it? I asked if they could at least remake the fries because they were extremely cold at this point. Nope. They refused to do that as well. Rude and incompetent. Just take the extra 5 minute drive and go the the la marque location. read more

Worst wing stop location I've ever been to. Please please don't waste your time here! Wait was 30 minutes for a 6 piece meal. Soda machine wasn't working it was out of everything except diet Fanta. Line was out the door the entire time we were here. Had a kitchen full of employees, no reason for this wait time. read more

This location is horrible! When you could order online, I would still have to wait at the restaurant for my order. Now you can't order online and I have no clue what the hell.is up with their phone system. I was so happy to see this location open, but they seem to be going in the shitter pretty fast. read more

got carry out, wrong wings, no dip, no phone , so couldn't even call to complain, garlic Parmesan wings were just thrown in box then sprinkled with Parmesan on top of wings, lower ones no Parmesan. french fries and BBQ boneless were good. read more