I struggled for a few weeks about making this review and what rating to give this company. My review is based on installation visit and removal visit. Ashley did my lashes. Before I went, I checked out the FAQ on the website about what to expect. I loved the idea of the "quiet and relaxing experience" they promoted. Ashley did a great job explaining the different sizes of lashes and worked with me to get the desired effect I was looking for. The experience was so relaxing that I fell asleep. Two hours later, I woke up to gorgeous lashes. Ashley went over how to maintain them and I left feeling great. Over the next few weeks, I got many compliments on my lashes and gave out info to where to get them done. Over the few weeks, some lashes shedded as to be expected and they still looked great. In the end, I decided to have them removed because false eyelashes just wasn't part of my lifestyle. It was a fun thing to try.
I scheduled a removal and this is where the negative part of my review starts. Coming in for my removal, I was expecting the same quiet and relaxing experience that I had before and that was promoted on the website. I entered the room to be seen by Teryn and there was another worker, Norma, there waiting for her client to arrive. Norma's client was late and Norma talked non stop to Teryn while she was trying to remove my lashes. At one point there was a conversation about whether or not to give her client the current special or just charge her full price. This was definitely not a conversation to have in front of another customer...especially when you are talking about getting the most money out of a customer. Then Norma talked about her issue with her "baby daddy" ...again, more conversation that shouldn't take place in front of a customer. My removal was PAINFUL. I tried to remain as still as possible through all the pinching and pulling. It felt like she was plucking out my eyelashes. Teryn complained the whole time about not being able to get them off. Then there was conversation with Norma about some solution used to remove the lashes that she did not have. It seems to me if you know you have a removal scheduled, you would have all the tools and supplies needed for the removal. Then she wanted to blame my eyelashes for not being grown out enough. However, most of my lashes were grown out. If the proper tools and solutions were used, there shouldn't be a problem even if I came in a few days after installation to have them removed. When she said she was done, I was so happy to run out of that place. I felt like I was be tortured by Teryn's tweezers and Norma's unstoppable chatter the whole time. My eyelids remained sore for several hours after. I had to call back because they overcharged me for the removal. The website said and still says(as of 1/3/2016) 20 dollars for removal but I was charged 30. I was told that the prices on the website were not correct. It's been weeks since my visit and they still haven't corrected the price on the website. After my removal, my eyelashes were left very very thin and broken off. I had nice eyelashes before I even got the extensions but after the removal, I was left with half the about and all were broken off. I was sad, disappointed, and pissed off. I went to work the next day and a coworker asked what happened to me. I started crying and told her what happened. I've always had nice eyelashes but it is hard for me to look at myself in the mirror because I look so weird and strange now with all these short short thin broken lashes. I feel stupid because when some of the ladies made faces about how much I paid to get them done and how they "know a place" that do lashes for half the price, I would reply "You get what you pay for." Well I didn't pay to be left with severely damaged eyelashes. I thought going to a "nice" salon in Green Hills and the amount I paid, would leave me with a wonderful experience. Now It's the waiting game. Now I wait for my eyelashes to return. A nice treat for myself turned into a nightmare read more