Great general practice medicine here, as all associates (reception, NPs & Drs) are very courteous…read moreand professional. Our NP Peres Konie was a true gem, being very thorough and following up with telephone calls to ensure we were well. My wife and I were both ill, she with the flu and myself with a sinus infection. Diagnosed by NP Peres and staff and provided with excellent Rx and recommendations for care.

This primary care office has terrible people working in the office. Specifically Kathy Giuffrida is…read moreextremely rude and aggressive. She has left several nasty messages for me regarding appointments. You can never get a hold of anyone on the phone, and it takes days to get a response from a message you have left. The doctors are sweet and attentive, but the front desk ladies are extremely disrespectful and do not CARE for the patients at all.

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

When I saw that someone had posted an outrageous review claiming Dr. Benn supposedly practices age…read morediscrimination, I had to set the record straight: As a "senior citizen" myself (and the mother of one of Dr. Benn's younger patients), I can attest to the fact that not only does Dr. Benn provide top quality care to adults of all ages, I cannot imagine her discriminating against anyone of any age anywhere. She is one of the most caring doctors I've met in the past 50 years! Beyond her compassion and empathy, Dr. Benn is a most dedicated and knowledgeable physician. Anyone who is her patient, is extraordinarily fortunate to have such a smart, concerned, and up-to-date doc.

Dr. Rachel Benn is a brilliant and caring doctor. She has gone beyond any other Primary Care…read morePhysician I had. For instance, I have a rare vein disease. No other doctor I ever had picked this up. Dr. Benn diagnosed it and sent me to a specialist. She is very empathetic and totally listens to me. Her office staff is top notch. My husband is so impressed, he is considering making her his Primary Care Physician also.

I have found her to be a good diagnostician and promptly respond to issues. She has advocated on my…read morebehalf to make sure that I get prompt and effective care when needing imaging or to see a specialist. She does a thorough, detailed, head to toe physical exam, complete history, and always checks for any changes, complaints or issues. I find her easy to work with and trust her. She has seen several generations of my family. I trust with her my health and those I love. Fantastic practitioner.

She is a compassionate, thorough doctor who responds quickly to my needs. Several specialists have…read moretold me they think she is a great diagnostician, one even asked her to be his doctor!

very misleading information. this office shows up under the search results for house call doctor…read morebut the information on yelp is inaccurate. they do NOT offer house visits. only office visits available here.

I found Dr. Nguyen on the CDC website for international vaccines. She took the time to explain…read moreeverything. Moreover, her prices are well within anyone's budget, especially those traveling overseas. Don't believe me.Contact Passport Health and other providers who provide vaccines for international travel, and you will quickly book your appointment with Dr. Nguyen. The administrative assistant, Charda, is amazing.

I would not recommend making an appointment with Dr. Vissing…read more I scheduled and appointment for myself to establish a new primary care physician Dr. Vissing came in, read from the history in my pre-registration form, did a physical, and asked if I had any issues and if I wanted bloodwork. No attempt to establish any type or patient/physician relationship. I described the only issue I have been having, and he prescribed me an anti-depressant because it would also help with my symptoms, although I'm not experiencing any of the symptoms associated with depression. Understandable that medicine can be used for treatment of other things. Totally irresponsible to prescribe me a new medication that is known to have side effects that can alter your brain chemistry and then tell me to schedule a follow-up in ONE YEAR. The only reason I am giving two stars is because the rest of the staff was fantastic

We've been with Clinical Associates since the mid '90's. I like my primary care physicians and the…read moreother specialists I've seen at the site. However, over the last 6 months, I have experienced MANY office communication problems. This is across the board with specialists and primary care physicians. The providers' staff DO NOT return phone calls or respond to messages. I had to physically walk into the back of my primary doctor's office, (without an appointment, and no one at the front desk) to get a referral for PT after calling four times with the request. The nurse was concerned she hadn't gotten the messages, and I showed her my call log to verify the contacts. This is just one example, we have had three other concerning encounters involving cancelled appointments (on their end), records not being forwarded to specialists outside the site, and an inability to schedule or reschedule appointments as no one returns our calls. Primary doctors and nurse practitioners retire or resign and there are no replacements, the existing doctors are stretched thin. We unfortunately, after 30+ years, will be looking for a location.

Absolutely horrible experience with the nurse practitioner…read more Office manager advised me to find another provider Dr Lee is very good but his staff is horrible

My family and I have been patients there since Dr. Loh had his office in Stem Ross Professional…read moreCenter. 1990 something. As the practice grew, I was pushed through their system with many doctors. (loh, Arain, shiv, Ebo) I liked Dr Ebo, he was the primary care for my family (except my mom) Fast forward they open their Dundalk location and now are a one stop shop, which is great. Scheduling appointments to see your treating physician is not easy, they dont have openings for weeks or when you call to make an appointment they want you to see their NPs. With that said, Charlie, the "nursse mgr" informed me that "Mace Medical has 20,000 patients and when he speaks he speaks for all the doctors there, if your not happy, find another provider" Charlie also proceeded with snark comments regarding my Jan. 25th 2025 visit with Dr. Ebo Yes, after 30 yrs of primary care, the Doctors there allow their staff to dismiss patients. Through their Healow app I requested a prescription refill to hold me over because I found a new doctor. Just like that, my refills were sent and they took away my access to their app, which was medical records and history needed for a new primary. If you're looking for a family friendly doctors office, this is no longer the place to go.