After Lucas, the salesperson, everything went downhill. The entire job was subcontracted, with very little supervision or communication from management. We had to catch multiple workmanship issues ourselves, and the amount of stress this job caused was unbelievable. I also have serious doubts about some of the 5-star reviews, especially the ones with pictures. The manager goes around taking pictures of the completed work and then posts them, which made me question how genuine some of these reviews really are. I learned my lesson after a lot of stress and money. Do yourself a favor and stay away! read more

RB Farina roofing replaced an old center-hinged skylight with a nice new solar powered Velux skylight with remote controlled open/close and blinds. They also re-shingled a small roof area around the skylight that had mold growing on it and sealed leaks in my gutters. The initial visit with Lucas was great - he listened well, looked at our old skylight and flew a drone over the roof to take pictures and gave me a detailed roof inspection. Because the new skylight model would involve a different sized opening, Lucas identified a clever approach to modify the opening size and finish it off inside with a white PVC trim. Lucas was super responsive any time I had a question and was happy to talk through subtle questions about the shingles. The company got a building permit with my town (Belmont, MA), and the team completed the small area re-shingle, opening adjustment and skylight install all in about 6 weeks since I contracted with them - with the intervening time largely being due to finding the right days to work given weather conditions in late winter, which they were thoughtful about working around. The skylight looks and works great and was good quality work at a fair price - thank you RB Farina roofing! read more

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I used RB Farina to replace the roof and gutters in my Arlington home (smaller cape with a simple roof with several dormers). I am very happy with the work and general experience. I initially contacted them to replace a gutter, resulting in an estimate for that specific work, but also several other estimates, one to do some additional roof repair, and one to replace the entire roof. I opted for the full roof replacement (including new gutters, etc) -- reasonably priced, and the roof was at least 18 years old, so definitely ready to be replaced. The resulting work did end up with some additional effort to replace rotting facia board -- I was half expecting that and this additional work was also reasonably priced and performed efficiently. Communication, scheduling, invoicing and payment all were friendly and efficient, and the resulting work is great. I have read some other reviews which are not positive and I can not reconcile those experiences with my own. Early on a friend did share a 2nd hand positive experience (outside the scope of social media) which influenced me to use them; I am glad I made that decision. read more

DO NOT HIRE RB FARINA FOR YOUR ROOF REPAIR. We were looking to replace one half of our roof and add some missing flashing to our chimney. The initial quote process was easy, the rep seemed knowledgable and understood our project, and we were able to schedule it easily. Then, the day the project was set to start, the crew showed up on the roof and started working without a project manager on-site. The project manager didn't show up until more than halfway through the project. How am I supposed to believe that they're going to be addressing our specific request/project if the crew is there without any oversight? Well, turns out, I can't and they weren't. They did not replace any old boards underneath the old shingles, they did not fill any gaps that existed, and they did not install the flashing properly. The next rainstorm after they had replaced the entire half of our roof, we had a huge leak that led to water dripping into one of our bedrooms. I called their customer service line, and in the middle of an active rainstorm they were trying to schedule someone to come look at the issue days from then. I eventually convinced them to send someone out, despite their lack of understanding of the urgency of the situation, and we scheduled a follow-up repair. They also confirmed they would send someone out to complete interior repairs from the damaged ceiling. This whole cycle happened one more time, and as of this morning at 4am, I was awoken yet again by dripping in our bedroom. RB Farina has been out to our house THREE TIMES, has created a new leaking issue we never had before they "replaced" our roof, and is unable to figure out how to repair it properly. I really regret choosing them and I hope anyone reading this reconsiders. DO NOT HIRE RB FARINA FOR YOUR ROOF REPAIR. read more

Do not use them! The crew showed up without site supervisor and began ripping out a deck that was supposed to be put back when the job was completed. Instead they destroyed the deck. We asked them to tell us what they saw when the deck was removed, but they just proceeded to "make the repair." They initially refused to replace the deck. While they ultimately did, they refused to finish it as it had been and didn't compensate us for the cost of a painter read more

We hired them to fix leaking gutter corners. They offered two options: full replacement or cleaning, resealing, and a "performance test." We chose the latter. They forgot to seal initially, then when prompted they came back to resealed (several times) during rainy conditions within 24hrs of the application, blaming the gutter's age for poor results...not taking ownership of a poor applications. On their last and final trip out they cited the issue to be improper slope not the age of the gutters. Now, they clarified their "performance test" was just a measurement of gutter length--not a functional test. So after months of back and forth we are no better than where we were when we started read more

This is the case of taking the lowest quotes and regretting to death. There are many people involved here: Joe who's estimating and invoicing, Roberta who's scheduling, A supervisor (didn't catch his name) who's inspecting the final work, and crews. They respond at a bullet speed until you complete the payment (they have three payments - downpayment, 2nd payment on the day of work, final payment after the work) but once it's done and money's in their pocket, they will ghost you even when the work was done horribly and poorly. Joe's ghosting you after the final payment, the supervisor acknowledges poor quality job initially with promise to send a new crew with a fake schedule that he didn't schedule hence no show up, then from there he joins Joe's ghosting activity. The office you call as the last resort will tell you to call in 10 minutes and at this point you know he won't. It's really frustrating because not only you wasted a chunk of money for a shit job for which you have to go through again finding a new contractor, getting it done, etc stressful stuff with a new chunk of money, but also they treat you like pest or nuisance instead of addressing the problem professionally when you give them the benefit of the doubt. I find them very very unprofessional and a bad faith business. Work was a portion of roof repair and gutter cleaning. Roof repair that was need for it being caved in got way worse, and gutter debris on my yard left and right. They sent a second crew for the re-work but there's no pictures of after work, and of course another ghosting for requesting for one. I truly wish I am just one of the unluckiest people who had unfortunate experience with this business and hope no one else has this problem. However, I can't recommend contracting this business and won't take the charming price bait. read more

RB Farina did an overall great job on replacing our roof. They were responsive to our query and scheduled the job pretty quickly. The crew did a high quality, quick job and cleaned/picked up the work site each evening. The only area for improvement was communication could have been a little better on when to expect things to happen when there were conflicts with another job to finish and on final trash pickup after the dumpster was removed. But the foreman was always responsive when reached out by text or phone. I really appreciated the use of a drone before and after the job; the images really told the story of the condition of our old roof and the quality of the new one. I recommend RB Farina to my friends and will use them next time. read more

Hendrigo and his crew are top notch! Promptly responded to my every call and answered all my questions and concerns without hesitation. We needed repairs to a slate roof, rubber roof, shingle roof and chimney re-pointing w/ new flashing all at the same time. They handled the entire job within 2 days and cleaned up so well that you wouldn't even know they were there. They really know their stuff and I would highly recommend this company. If you can get Hendrigo and his team to do the work consider yourself lucky! :) FS - Somerville read more

Poor workmanship, have contacted Attorney General since Farina doesn't own up to there actions. Upon having a real professional come look at what Farina did to my windows to try to fix it, it's a bigger mess than I anticipated and my windows are ruined. These inexperienced workers ruined my house, Do not hire them. Just look at the photos, it tells the story. I have anxiety now because of this. they won't take responsibility either. Look elsewhere. Don't hire them! read more

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My experience was very good. Set up the initial appointment via the website. Very easy. I got quotes for a couple projects. The detail was better than I was getting from competitors. Rodrigo was good at taking my questions. For my situation, I was not in a rush to get the work done. This year there were delays. That's fine. What was a little frustrating was coordination and communication about when. When the crew did come out, they took good care of my home. When the work was finished, a couple minor things needed to be addressed. A guy was sent to take a look, an hour later the returned and made everything right. As I said, a very good experience. read more

Had them come out to fix a leak in my roof. Not only did they not fix it, they tried to charge me for the mistakes they admitted making. Have not heard from them since. read more

We picked RB Farina base on a neighbors recommendation and were very pleased with their work. The new roof looks great and was done in one day. The price was reasonable in the middle to low end of other estimates. The company is excellent at communicating with the customer. The office phoned us about each step in the permit and scheduling process. Before, during and after the job Wilson was in constant communication with us. We would recommend Farina without hesitation. read more

What a delightful and excellent experience we had with RB Farina Roofing! We needed to replace the ridge cap shingles on our old Victorian. From start to finish, everyone we worked with was terrific. That included Marcello (estimator), Fabiane (scheduler), Bruno and Felipe (roofers), and Joshua (supervisor). The quote was far better than the other two quotes that we received, and the project was completed within just a few days of our accepting the proposal. Cleanup was excellent and the followup from the supervisor was very professional. I strongly recommend these folks for your roofing needs. We will definitely use them again. read more

RB Farina Roofing was professional, efficient and friendly to work with. The crews were highly skilled and kept the place clean as they either around 5 weeks of rain and two hurricanes. There were a few small glitches that were dealt with satisfactorily in a timely way. In the end, This company went above and beyond our expectations. Highly recommend. read more

Did a nice job with roof, gutters, and facia boards. Reasonably priced. Workers were professional and as non-invasive as possible. Some very minor hiccups in terms of communication as to when projects would be completed, but nothing really troubling. Will use them again! read more

This guy drives around in his RB Farina roofing truck, tailgating people and shining a green laser pointer in your eyes. You want somebody like that working on your house or business? read more

This is going to be a long review. Hopefully it helps! Our 3 star rating is a little complicated. If I could give 2.5 stars, I would. Some parts of the experience were 4 or 5 stars, and some 2s, leading to the 3 star rating. Pros: - experienced roofers and roofing specialists - very good roofing materials - very good use of technology to make the work clear (drone images and photos, text alerts for job scheduling) - itemized proposals (that allow for self-education on their materials or work if needed) - affordable in most cases - they offer financing through Wisetack (even if Wisetack isn't always a great company) - they _offer_ masking - open to 'hands-on' explanations - if the job requires a smaller task to do properly (adding a bit of flashing to a roof, for example), they may include it for free! - they offer final walkthroughs of the work - if something crisis-level Bad happens, they will try to do what they can to fix it Cons: - communication and expectation setting is VERY hit-or-miss, and can cause a LOT of stress, especially on job days - because of these communication issues, they may verbally agree or offer to do something that they just . . . neglect or refuse to do, consistently or as they described (this is usually a Deal Breaker for me, as it can cause me to feel like I can't _trust_ a business) - on that topic, "arrival/start times" are broad estimates at best, which can also cause stress if they need you to gain access to the roof/home (For example, if you have a locked fence for insurance reasons and you're not staying on site.) This could be 1 hour or multiple, and can include being early. - trying to _hold_ them to what they said they would do -- masking while on site, replacing underlayment that looked blown loose in a storm and wasn't laying flat (which we thought was important for the seal), etc. -- can lead to annoyance or persistent pushback - a lot of the communication feels like "managing" or "soothing/reassuring" clients, which generally doesn't Address The Problem - bringing up issues often leads replies like 'I'm sorry you're upset; how can we move forward?' (without it being clear if they know what was wrong, _why_ it happened, or how to keep it from happening in the future), or pushback . . . which very rarely leads to making it less likely in the future - if aesthetics matter to you, their sealant/putty/caulking work can look sloppy or messy (looking a little like gobs of toothpaste or melted soft serve rather than smoothed down) Based on our own experiences with RB Farina, we . . . pretty much agree with all of the good _and_ bad from others' experiences. Everyone's correct here. Are they generally friendly, efficient, experienced, and affordable? Yes! Will they go above and beyond if something Bad happens? Yes! Are there communication issues (small and large) with them, sometimes leading them not to do what they said they would (e.g.: showing up incredibly early, not masking like they said they would and getting annoyed if you ask them to put one on or wear it properly, whether and what amount of underlayment they would replace after a storm left some of it a little rough looking) and giving pushback or being annoyed at being asked? Also Yes! RB Farina Roofing seems like a company that _really_ wants to offer The Customer Is Always Right treatment (even if the customer isn't _asking_ for that!) when they know that's nearly impossible -- because most customers don't have the field expertise to weigh in on whether something has been done 'well'! -- and they haven't found the best way to walk that fine line. If something is going wrong, some customers want reassurance. Some want apologies (although, usually with a sense of how they will Do Better). I want _information_. If I believe (maybe mistakenly!) that we should proceed one way, and they believe we should proceed another way, I want to know _why_ their choice is a good call. If something goes wrong or someone didn't do what they said they'd do, I want to know _why_ so we can avoid it in the future. Normally I'm not THAT vigilant, and leave it to their expertise. But when miscommunications or mistakes start happening . . . especially if there's no idea why it happened or if there's a way to fix it . . . I start paying closer attention. Does that mean you should hire them? Or shouldn't? I can't answer that for you. It all depends on how important the pros are to you, and the cons. Would I hire them again? It depends. There are a number of things about them that I like a lot, and they're better than a lot of roofers! I'd also be more likely to hire them again if we could bridge that communication gap. And a lot of bridging that gap is understanding each other better before jumping to solutions, and knowing that if I'm asking questions I AM trying to move forward. That -- and a couple less 'moving targets' on agreements -- would make them a 4 or 5 star review. read more

they went above and beyond. cleaned as they worked. dogs were in the yard so they immediately picked everything up. they even cleaned my porch that they had to climb onto to do. polite and professional. i was impressed it is hard to find a hard working company. i can't speak to service and value as i am only a tenant and have no information about that. thank you read more

Recently the Farina team completed the installation of gutters at our home in Andover. This work was long overdue and will solve a nasty water problem that over the years has caused dry rot problems in several areas at the rear of our home. From start to finish the Farina team arrived on schedule, worked diligently, impressively installed the gutters, cleaned up nicely. Over the years (47) at our home we have hired dozens of contractors, and none preformed as well as Farina. Their pricing was more than fair. The two fellows who worked on the job were Valdeni Bento and Cleverson Carrea. I solute them. Tragically Marcelo Machado who was our initial contact about pricing and scheduling the job passed away in an automobile accident. This news stunned us because he seemed to be a wonderful individual. We were honored to contribute to a Go Funding Account in his name. God bless him. Thank you, Farina team. I will reach out again soon for more work. read more

After filing a complaint with the BBB I received a check in the mail from the company. It was unfortunate that I had to take that route. However, I do appreciate they responded expeditiously and sent me a full refund. read more

I reached out to RB Farina Roofing because I needed to replace three skylights. They came out right away and were quick to supply an estimate. I reached out to a few companies but decided to go with Farina because everyone I spoke to was helpful and knowledgeable, and the estimate was reasonable. And they were certified to do the work I needed to get done. The day the work was done was quick and easy. They did a great job! I love my new skylights. And the follow up has been good as well. I felt like they really cared about my customer experience. I would work with them again. read more

Fair & timely quotes. I definitely plan to use them in the future. Just ran out of reserve funds as a new homeowner!

RB Farina replaced my rubber roof and in doing so cut the wires to the central air conditioning in my house without telling me. Then they refused to compensate me for the cost of an electrician to repair what they did. read more

we had a very good experience with Farina roofing. the roof was completed in a timely manner, crew worked diligently throughout the day, and cleaned the area after completing the work. the company also opened our attic and installed stairs. there was an issue and they came back and corrected it in a timely and efficient manner. good communication. happy with the results. read more

I hired RB Farina to repoint and flash chimney, the guys came out and did a fabulous job and cleaned everything up. When job was finished I received a call about settling up a time to do a walk thru I met with Josh today he was very nice and professional. To be honest I was never expecting that, but I am very happy they did. I went with RB Farina roofing because of the excellent reviews they received and I would hire them again if needed. read more

I had 3 contractors provide separate estimates to re-roof my house. All 3 quoted the same brand / grade of shingle with similar installation specs (underlayment, ice shield etc). RB Farina's quote was over $10,000+ more than 2 other contractors ($25K vs $15K) and $1,000 higher for optional work. All 3 contractors were recommended by the manufacturer. I cannot speak to the quality of their work but I feel their estimate was not in good faith. They were looking to gauge. read more

Professional, punctual, and efficient. Hired them for gutter repair and I am happy with the results.

Did a good job repairing my damaged roof above the dormer, and work was completed in a single day. Price was reasonable, though communication on scheduling the work was a bit of a mess. Job had to be rescheduled multiple times, and they arrived to drop off the materials with a very noisy crew and equipment at 5:45 AM, waking me and my family up (they had said they would arrive between 8 and 9 AM). read more

We had a little rough start re. the rescheduling, however the company did sort out the issues very well with us. The crew showed up today and they are working very professionally read more

Farina Roofing recently replaced our roof. They were polite, on-time, left the job area immaculate, and reasonable in price. Ricardo, May and team were outstanding, A great option if you are looking for a local roofer, that carries a high quality architectural shingle, Certainteed, at competive pricing. Highly recommend. read more

I would never hire them again! Their roofing was okay, but they ruined belongings on my property, never wore masks, and once the job was done and I had a few questions, they NEVER returned my call. They got their money and they moved on. Go elsewhere!! read more

Farina replaced our roof, including a skylight. They were great. Excellent communication, excellent work, good reasonable pricing, I was happy with the clean-up after the job. I would definitely recommend them to a friend. read more

Excellent job! We were having a very bad leak and decided to use RB Farina since they had the best price and are a very established company. The work was done fast and efficiently, and they kept the area around our house clean of debris the entire time. Great company to work with and would recommend to anyone that needs roof work done! read more

We hired them and our contract said they would remove the old flashing around our chimney and replace it with new for 1300 dollars. They did not. They came over and spent 1/2 hour caulking around the old flashing. When told the job was sub-par they set up another appointment and sent our original quote. They came back and did the same thing. Con artists, I'm sure they do this to anyone who doesn't know the difference. Stay away from this company. read more

Had them come out to flash a deck post that entered a flat roof as well as replace my front roof. They did an outstanding job from the time they came out to bid until the time they cleaned up and left. Employees were professional, showed up on time, worked hard throughout the day and left the house as it was before they showed up. I only found 2 nails in my yard which is great and shows how proper they worked and cleaned. I have not found another company this nice to work with for any trait. read more

These guys are good, we had an emergency during a storm. They came out that same day. They fixed the leak. They gave a me a quick quote. The scope of work ended up being much larger. After they were done there were a few slates that were missed. They came back and fixed it at no charge. I really appreciate them standing by there work. Really nice guys working for this company and wouldn't hesitate to hire again. read more

My job consisted of needing a roof, gutters & downspouts, and some siding. All these guys delivered a professional final product. Very happy with the end result. If I had another project that needed attention, I would not hesitate to hire them again. Steve M. read more

I called about gutter repair and they immediately sent out a very nice salesman. He told me that it was worth doing gutter maintenance which would clean and repair and seal all of the gutters, a job that would take about two hours for $500. It sounded good so I called to schedule and they told me they were three or four weeks out. The next day at 3:30 I got a text saying they would be arriving at 3:30 that day. Two guys came and went on the roof and blew The debris from the gutters all over my deck and yard. I was having company in 15 minutes and the previously immaculate deck was disgusting. They put a few screws in to repair the loose gutters and were finished in about 35 minutes. I didn't get the sense they did any routine maintenance on the rest of the gutter. They saw me panicking about the deck and use the leaf blower to clear some of it though the junk was still all over the yard and they left it there. Honestly I felt this was a total rip off and I would never recommend or use this company again. read more

Really positive experience start to finish. (I had an estimate from them in late May and job completed today.) May in the office is very nice and responsive. Easy to schedule estimate, they substantially beat price of another roofing company using same materials (and with Farina, the cost included entire roof shield for ice and snow, where other roofer only did that in spots near flashing). The work crew was polite, efficient, and completed roof replacement in a day and a half. And the clean-up is excellent. New roof looks great. Highly recommend. read more