Xandria, the manager, is phenomenol. Great customer service, over and above care and concern.10/10…read moredo reccomend

I rarely leave negative reviews, but I was extremely disappointed by the customer service I…read morereceived. I had to cancel my reservation after my son's baseball team notified us that we would no longer be traveling to Jupiter. I called more than a week before my scheduled arrival, hoping the hotel would show some flexibility given the advance notice. While I understood the rate I booked had a cancellation policy, I was surprised that there was absolutely no willingness to work with me or make any accommodation. What disappointed me most wasn't the policy itself--it was the lack of customer service. In the hospitality industry, there should be some consideration for situations like this, especially when the room has plenty of time to be rebooked. Instead, I was charged a $162.72 cancellation fee without any attempt to find a reasonable solution. Customer service is what sets businesses apart, and unfortunately, this experience made it clear that policies matter more than customer relationships. I even requested to speak with the owner or management because I find it hard to believe that losing a customer over $162.72 is worth it. Based on this experience, I won't be booking here in the future, and I hope management reevaluates how they handle situations like this. A little flexibility and empathy would have gone a long way.

Great place to feel at home! The suites are spacious and include a full kitchen and living area…read more The location is excellent--within walking distance of shops and restaurants and just a short drive to the beautiful beaches of Juno and Jupiter. The staff is friendly, and the complimentary breakfast buffet is excellent.

I liked this place until I saw BLACK MOLD all in the air conditioning unit. Very dangerous, very…read moretoxic. If it's in the air conditioning in our room it is being ventilated to all the hotel rooms here. It's hard to see in the picture but in person there is A LOT and you can clearly see it. 10/10 stars for all the employees who work here though.

Great stay with everything you need. Just a few minutes from the beach and a gorgeous pool, pretty…read moregood breakfast, easy parking. Comfortable beds, I like the room terrace too. Only complaint is the soap dispenser in the shower was rusty and the hallways smell musty. Also there was a dog continuously barking in a nearby room. Lots of restaurants and stores nearby with freeway access close.

This hotel definitely checked off all of the boxes for a quick weekend stay. A big thing to note is…read morethey recently renovated, so the rooms are super clean and updated. The pictures online did not reflect this, we only knew because my Dad had stopped by first. They should definitely update pics, but incase they don't just know that the rooms are new and clean. Otherwise, here are some other pros: - Pool was huge and the pool area had a ton of seats and shaded tables. There isn't a shallow pool for kids, but there is a step area with shallow wide steps that my kids sat on and played on for hours. - The beach is directly across the street and the hotel will give you towels and beach chairs. They also have complimentary bikes. - There is a comped breakfast and it's everything you could need (fruit, eggs, yogurt, pancakes, etc) - You are in walking distance of plenty of great food options It's not a 'beach resort' but for easy beach access, a nice pool and clean renovated rooms for a reasonable rate this is a solid pick in the area.

Stayed there while on business. Checked in around 2:30 on Friday, room on the 3rd floor. Took my…read moreluggage cart to my room and it reeked of mildew and more! Took my luggage cart back down to the lobby told the attendant I could not stay in that rough. It smelled so bad. She said she can move me to another room next-door to that room. We walked up together, walked into the room, equally stank.! She went back downstairs, went on her computer move me across the hotel on the same floor still had a funky smell, but not nearly as bad so I said OK I'll stay here. As mentioned, I'm here on business so I'm just sleeping here, and want my room cleaned, etc. My room was cleaned every day no problems there. However, every day when I came back to the room, there was this weird odor. I definitely would not recommend this hotel although the rooms were OK, the bed was OK, the sheets were OK, the towels were OK. There's absolutely nothing luxurious about this hotel and it freaking smells bad. The entire staff that I dealt with, and that clean my room were top notch. They did the best they could. But in no way, would I ever stay here again. I did get coffee in there free breakfast area. The absolute worst coffee I've ever had in my life. There was a cappuccino maker in the lobby halfway decent. Oh, and by the way, when I got home every single article closing that I brought into the hotel, I had to wash because it all reeked of some sort of mildew stinky smell! I don't have any respiratory issues, but if somebody did and they were sleeping there, I would freaking think that this is a health hazard. Good luck find something else don't stay here. One more thing, after being home one day I realized my hair smelled like mildew as well. Gross!

Checked in and sheets were not cleaned. Had pubic hairs in them and mold in room. Changed rooms…read moreand discovered a few days later that they had painted over mold and mold in furniture. Best Western did nothing. This place should be closed down!! Disgusting!

We came down on a Sunday afternoon. We're greeted shown our room, our sweetheart condo just a…read morebeautiful little environment. Our front door opens up to the pool looking out at the ocean. There is no buildings between our front door and the Atlantic Ocean. This is a prime spot and what a deal

I have been to A LOT of timeshares, which is why I can give this one a 4…read more Adorable little 1 BR unit I loved. Everything was immaculate. Easy check in A few issues, ice machine broken the whole time, they provided ice in a cooler, at least. Beach chairs are available to rent for week and you get 4 for $20, even if you only need 2, no negotiating the price. That's silly. I'm sure there are groups of 2 and 6 people here. No bar or restaurant at this resort, but there are a few within a mile or two. Smallest pool I've ever seen at a resort. Back to the positive. Grounds are well maintained, beautiful views, cute gazebo wet bar (not a functioning bar) and plenty of grills.

I love Opal properties. This hotel was a 10 out of 10…read more Rooms aren't huge, but they are still spacious and comfortable. Everything feels modern and redone, especially the bathroom which was so sleek. Rooms come with patios and ocean views. If you are on the side you get a really nice partial ocean view, or you can pay more to stay in the back and have a full on ocean view. The grounds are just fantastic. A gorgeous heated pool, tons of chair space on the beach, and an additional deck of chairs on a sandy area that overlooks the beach. You can post up there with views of the pool on one side and views of the beach on the other. Seating for the bars and restaurant are all over. You are never too far away from food or drinks. There are plenty of eating options like the casual beach bar or coffee shop, or you can sit for a meal at Latitudes. We loved everything that we ate and drink. Staff was above and beyond friendly and accomodating. I had a few family members visit since we were in town to see my 93 year old Grandma. They did not give me a hard time about this. It's been tough on my family since my Grandma is not doing well, and I really appreciate their kindness to let my family visit as day visitors. A day here raised everyone's spirits immensely. Parking is overpriced and there really isn't anywhere else to put your car, so valet is sort of only way. That was truly the only downside of our stay. Oh! We also loved the craft table that they had set up for the kiddos. And I can't forget to mention the daily live music which was SO fun. This is a wonderful pick for a beachfront stay in Jupiter. I couldn't picture myself visiting Jupiter and not staying here.

Amazing! The filet…read moremignon was perfectly cooked with great service and atmosphere. If you want a nice place on the water with great food this is your place in Jupiter.

Whether you're in the Gardens for business or pleasure, I have discovered this is the place you…read morewant to spend your evenings. Not only is the staff exceptionally friendly and go out of their way to make you feel welcomed and comfortable, the rooms and common spaces are clean and well kept. The large, regional mall is walkable, if you need to wander. And the shops and restaurants at Downtown at the Gardens are where you can hang with the family, meet the girls, or go for date night. If you're here for some beach time, it's really only a 10-15 minute drive to the gorgeous Juno Beach coast! Accessible to I-95, you can't go wrong. Hidden away enough that you don't hear any noise from the main roads.

We were heading home to Ponte Vedra after attending the Kentucky Derby festivities at Gulfstream…read morePark yesterday and decided to get a room at this hotel. It is located near Downtown at the Gardens in Palm Beach Gardens, and is probably one of the nicest Hilton Garden Inns I have stayed at. The lobby is beautiful, bright and welcoming. Matt was working the check in desk and upgraded us to a 6th floor beautiful room with a view of the lake. The room was very comfortable and had higher than usual ceilings. The grill on the first floor offered about ten breakfast entrees. We had the breakfast tacos and the broken yolk breakfast sandwich, both good values. The hotel also has an outdoor pool and hot tub, overlooking the lake. There is also a walkway around the lake for walking. It was a good experience.

Gorgeous, fancy, and pricey hotel. Vallet services were…read morequick. The lobby always smelled delightful. Pool was well maintained and I swam laps before the bar opened. The room itself was up to standard. I do wish that breakfast was included.

Loved this hotel, the beds were extremely comfortable, the service was great as well. The only…read morething is the shower didn't get hot in my room...and you have to pay for parking. I love the holiday decor they have. And loved the happy hour items

Had a meeting here to plan our annual conference and I have to say, I love this place. The staff is…read morefriendly and professional. The property is clean and the rooms are spacious. The restaurant is fantastic and moderately priced for a resort environment. Access to the private beach is a huge plus. I highly recommend this resort property when in the area.

I really wanted to like this place. The photos looked promising, and the promise of freshly…read morerenovated rooms had me hopeful for a solid family stay. But once you step outside your room door, it's like you've entered a completely different (and much worse) property. Service here is borderline nonexistent, especially in the kids pool area. We stayed during a busy period and the kids pool zone was an absolute disaster. Zero staff presence, no lifeguard or attendants in sight, and it was so overcrowded that it felt unsafe. Parents were on edge, kids were bumping into each other constantly, and there was no organization whatsoever. It was pure chaos. The resort was beyond packed. Elevators regularly had long lines of people waiting just to go up or down. Bar was unserviceable. People on top of eachother food going to wrong tables. Disaster. I've stayed at busy hotels before, but this was next-level. The concierge was an absolute joke. When we asked for recommendations or help booking activities, the responses were generic, unhelpful, and felt scripted. Honestly, you're better off just using ChatGPT Other than the room itself, Hard pass.