I had an issue with my mobile hotspot and stopped by this T-Mobile store to get some help. Xavier…read moreassisted me and had everything diagnosed and fixed in about 10 minutes. He was extremely knowledgeable, efficient, and easy to work with. What really stood out was how helpful and respectful he was throughout the process. He clearly explained what was going on and made sure everything was working properly before I left. I really appreciated the level of service I received. Great experience overall -- thanks again, Xavier!

If youre going to try to switch you plan to TMobile you might want to think again. First their…read moredevice reimbursement is on a separate debit card for each phone you pay off. You cannot switch until your previous provider unlocks your phone which may be the next billing cycle. They only tell you this information AFTER you've paid off your old devices. Also, be prepared to devote 6-8 hours to this process.

Had an excellent experience at this Verizon location!…read moreJasmine easily and quickly fixed the problems I was experiencing with my iPhone. Also, I had just picked up my dog from the Vet so I had her with me. Everyone in the store greeted my pup, and one of the representatives even gave her a bowl of water to drink.

The other reviews dissing the salesperson Amir are exactly, 100%...correct. He is rude,…read moredisrespectful, and looks bored to be there. How he is apparently a manager here will remain one of life's greatest mysteries. The other salespeople are generally better but it's often very difficult to get help in a timely manner here.

Juan is a great ustomer service rep for Dr. Smart Phones ( now Geek Mobile)…read more He quoted me a price lower than another Dr. __ place down the street. Hope he decides to stay on....at least until my repairs are done :P

Horrible service!!!! I had my iPhone 6's camera replaced around a year ago and when they installed…read morea new camera, they failed to install the tiny piece of glass to protect the camera. I didn't know it was missing, so I happily left. Camera worked great for a few months the 6 months or so I started having issues with spots and focus, so I took it back under the fake lifetime warranty. Alejandro refused to repair the camera, blaming me for not putting the glass on. (Since I'm a iPhone repair specialist, oh wait that is why I paid them) I'm calling corporate, but have a feeling they won't be much help, all I could do was leave a message. This place is a scam and does poor work that will fail!! In Response to Alejandro's comment: Say what you will about my comment, it's not accurate. Alejandro is backpedaling to try and make up for the poor business practices of this company and for his actions

One of my camera lenses got smashed when my phone dropped and I have never had to get a phone fixed…read moreso I was worried I'd get charged something ridiculous. I was very happy with CPRG's price, how quickly they got the job done, and how incredibly kind they were. Easy-going, cool dudes. The quality of the repair was not what I expected, however. I thought it would be perfectly clean and looking brand new, but it's extremely noticeable that it's not the original lens and looks like it suffered the most minor chipping along the rim a bit. Especially since there's an original lens right next to it, it's pretty obvious. Now none of that affects when I take a photo (although neither did a completely shattered lens) and I don't trip that someone would notice. My only concern will be when it comes time to trade in for the latest model.

I have had all Apple products for personal and business for over 20 years. Throughout all that of…read morecourse repairs and/or issues have come up. If I had known about these Guys at Cell Phone Repair Guys of Addison my life would have been made sooooooo much easier and have not spent so much money for terrible repairs and lost equipment due to bad repairs. These guys are the most honest, upfront, care 100% about their clients. You don't find companies and employees who are professional and truly care about their quality of work. They went above and beyond to ensure that our iPad Pro was in perfect condition after a bad charging port and then terrible screen issues to battery starting to bubble. They took time and made sure that we got back our iPad Pro in the best possible condition saving us a ton of money. There communication was right on the entire process. I won't go anywhere else for my iPads, iPhones, Macbooks, etc!! They are a diamond in the rough for cell and computer repair. Thank you Noah for everything!

The last two times I have visited this location I have had dismissive service. The first time I was…read moreinquiring about using an eSIM in Rwanda and received no help. They had no idea how to and obviously didn't care. When I asked if I should try this option I was told that I had answered my own question. Today I wanted to purchase a new iPhone, Non of the two I requested were available and I was told to visit an Apple Store or order one and wait. Very strange customer service, I was a little surprised on both of my visits. Apple on Knox had me up and running instantly.

I switched from Verizon a few months ago and unfortunately ended up working with Mark. He was…read morecondescending from the start, getting visibly irritated anytime I asked for clarification. When I asked for an itemized breakdown of my plan, he got up without saying a word, walked away, and came back to place the paper aggressively in front of me. That was just one example--the entire 2+ hour interaction was uncomfortable and unnecessarily hostile. I've switched carriers before, and the first bill is never what they quote you in-store. So this time, I made sure to ask every question upfront. Apparently, that annoyed Mark, because he acted like I should already know the ins and outs of every AT&T plan before walking through the door. He also wouldn't give straight answers about insurance. He kept pushing AT&T's insurance, repeating that if I break the phone, I'll be stuck paying for it. I tried to confirm whether having AppleCare--cheaper in my case--would cause issues since the replacement device would have a different serial number from the financed one. I had to ask him four separate times before he finally answered my question. Even after I declined the insurance, it still ended up on my bill. And then came the first month's bill. The itemized quote Mark gave me was just under $250. My actual bill? Almost $700. I understand the first month is higher--Mark made that very clear--but this was nearly triple the quoted amount. It took another 2+ hours on the phone with multiple departments to fix everything he messed up. Every other employee at this location has been great. But if you go here, do yourself a favor and avoid Mark.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

I know it's been very tough for a brick and mortar to compete with Amazon . And this store was…read morebetter then your online app. I was about to flip out on a return I had not gotten credit for ( not 20-30$) we talking 800$. Ericka , the Latina, glasses who works here saved a customer for Best Buy. Agrees that there was no record of my return , but thank goodness she used some logic and checked the cameras and my story added up instead of sounding like a crazy person. Kudos to Erica thanks again young lady

So sick and tired of these horrible, useless AI answering machines. Tried to call to get ahold of…read morean employee to ask questions about the TVs offered at this store, as I'm not able to come in. Instead I was met with an AI answering machine who could do nothing but respond with "hmm I'm not sure about that" to ANYTHING I ASKED!! Speak with a manager, hmm not sure. Question about a product, hmm not sure. Requested a call back, hmm not sure. Unfortunately this lame excuse for a business has lost 2 customers.

Extremely professional and courteous service. Came in with a fine line cracks on my iPhone 6…read more Didn't bother me just started getting on my nerves, plus the glass had scuffs since it's my work phone. The iPhone was repaired and got a tempered glass screen as well on the iPhone. The repair was done while I waited, and they had a tv in the waiting area. Always enjoy coming here close to work and home, professionalism is A+.

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.

I came in to fix my iPhone 11. It was quick and fast. Great customer service fair pricing it took…read moreat least under two hours to get the front and back screen done, and the battery done thank you so much.