I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

Very courteous. I felt safe while asking questions about my cell phone and buying some…read moreaccessories. Nice people working there. Troy Ragland

From the owner: We have been in business for over 5years and specialize in given the best service to our customers…read more We do phone and computer crack screen repairs

Based on my horrible experience, I would not recommend this business. The owner was very rude and…read moredid not know how to speak to customers respectfully. He could benefit from learning better manners and customer service skills. I had my phone battery replaced at this repair shop, but the replacement battery failed in less than seven months and now the phone is completely dead again. What made the experience even worse was the customer service. The owner was extremely rude, hostile, and disrespectful when I tried to address the issue.

Very weird experience. My partner asked if he ran into any problems with the repair, because he has…read morean older model phone. He immediately became defensive and hostile as if we were accusing him of something. Very strange. He was quick with the repair, but do not expect professionalism. Price was $75 for iPhone XR. Bring cash or expect to pay $10 extra.

While I appreciated the help from the floor staff during my phone purchase, I was very disappointed…read moreby the store's policy on defective accessories. A screen protector failing within a week suggests a quality issue, yet the store manager was unwilling to provide an exchange nor return. Buy your accessories elsewhere (like Amazon) to save yourself the headache and the money.

Customer service worst in business hands down they have too much automated system but wants and…read morediscusses sales and payment due instead of your needs

The staff really helped us work through some issues with her phones as we were upgrading. It is a…read morelittle complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!!

While traveling abroad, I turned off data roaming and only used Wi-Fi. However, due to AT&T's…read moresystem data leakage, even tiny 0.01 MB background signals triggered a $12 daily charge every single day. Despite having zero actual data usage, customer service refused to refund the charges. Anyone using AT&T when traveling abroad, please beware of these system overcharges!

Great! They replaced the back of my cell phone and it works great. very happy with the repair. I…read morehighly recommend them.

absolutely great customer service! my phone was fixed in just a few minutes at a great price…read more.. highly recommend!!

I really wish I could put a negative star, I switched from AT&T to Verizon back in July of 2024…read more They had a promotion when you sign up as a new customer, you'll get a 65inch TV. I got three lines and internet when I joined Verizon. Let's just say it is now October 5th, 2024, and I still don't have my TV. l've contacted them 4 times in between July- October and each one stated they will put in a form to have a supervisor reach out to me and get his resolved as soon as possible, NO ONE HAS DONE SO. I too have seen that others had the same issues regarding this promotion. Verizon seriously need to make this right and get me my TV or comp off an entire month bill for the headache, the lies they promoted and inconveniences that they have caused me. I'll sit back and see if anyone will contact me and if they make this right, I PROMISE I WILL LEAVE ANOTHER REVIEW STATING THAT THIS SITUATION HAS BEEN RESOLVED AND VERIZON HAS MADE IT RIGHT, UNITL THEN I AM HIGHLY DISAPPOINTED AN I WISH I STILL WAS WITH AT&T.

I would rate them zero if I could. It's not Verizon itself it's the EMPLOYEES HERE AT THIS…read moreLOCATION. Not only do they stand there and do nothing, they do not even attempt to help. RUBEN IS A SAD EXCUSE FOR SOMEONE EMPLOYED. Zero drive to get a job done, or help a customer. I had to come in two days in a row to print a form Verizon required I send In. He LITERALLY told me go figure it out, then said why do I need to help you? Dude should NOT HAVE A JOB. There are driven ppl out there that deserve his position. And his co employee was rude as HELL! Told me I should have a personal printer lmao. What kind of employees are these??? I never seen such shame and poor customer service. I will be contacting BBB and filing a complaint. Keep in mind these are required forms from Verizon's trusted insurance partner but hey "we don't care" is what was said multiple times by all employees at the location except the female. I hope someone up top reviews this, you have 5 employees and not one customer each time I was there. I wonder why? NONE of your employees at this location are eager to sell, please or even enjoy a conversation w a possible customer. Equation for success? I don't think so. I could run that store w 1 employee and we would be pulling ppl in from the streets!!!! Your downtown you guys are lazy!! Yes keep sanitation around but wow have some pride in your work!!!!!!!! CHECK THE AFFIDAVIT ATTACHED.

I went in to get my phone about a month ago and the minute i walked in, i was greeted by Tony. He…read morewas very helpful and friendly. Amazing service.

Apple is A good Company to get Products from I love Apple products they are good The Apple Watch…read moreand AirPods Pro's are good

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

I went yesterday to get a data recovery. They did excellent job and I got the data as well as…read moreexternal drive which I can connect to my Mac and see my old computer data. All in one day. Thanks Sam and Ayaz

Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.

Spectrum was one of the most frustrating companies I have ever dealt with. My service was down…read morefrequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again.