I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

Very courteous. I felt safe while asking questions about my cell phone and buying some…read moreaccessories. Nice people working there. Troy Ragland

From the owner: We have been in business for over 5years and specialize in given the best service to our customers…read more We do phone and computer crack screen repairs

Based on my horrible experience, I would not recommend this business. The owner was very rude and…read moredid not know how to speak to customers respectfully. He could benefit from learning better manners and customer service skills. I had my phone battery replaced at this repair shop, but the replacement battery failed in less than seven months and now the phone is completely dead again. What made the experience even worse was the customer service. The owner was extremely rude, hostile, and disrespectful when I tried to address the issue.

If you want to pay 100s of dollars for your phone to not work I highly suggest this scammers repair…read moreshop. I went to this Dallas repair tech to fix my phone before an overseas trip. I paid $160 for a screen repair and $80 for a battery replacement. Immediately after leaving, my phone overheated and kept having battery issues. While I was overseas, the phone continued to fail,it wouldn't charge, kept short-circuiting, and became a fire hazard. Another repair shop confirmed the Dallas tech had: installed a fake battery, damaged the motherboard, broken Face ID, messed up magnetic charging, and replaced the screen with plastic, not OLED. I asked for a refund or to cover the secondary repair. He refused responsibility. This is a fraudulent, unsafe, and incompetent service. Do not trust him with your phone.

While I appreciated the help from the floor staff during my phone purchase, I was very disappointed…read moreby the store's policy on defective accessories. A screen protector failing within a week suggests a quality issue, yet the store manager was unwilling to provide an exchange nor return. Buy your accessories elsewhere (like Amazon) to save yourself the headache and the money.

Customer service worst in business hands down they have too much automated system but wants and…read morediscusses sales and payment due instead of your needs

The staff really helped us work through some issues with her phones as we were upgrading. It is a…read morelittle complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!!

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

My cell carrier recently dropped 3G phone service, which deactivated my phone. A company…read morerepresentative wasn't sure what had happened. Took it for analysis to the good people at Cell Phone Repair and they immediately knew why. Put me into a newer phone at a competitive price and transferred all my important data free of charge. It was three generations newer, so a dramatic upgrade. This is my third phone purchase with this store; yet another superb experience.

Great guys. Worked with me and took care of what I needed done without any issues. Highly recommend!read more

I really wish I could put a negative star, I switched from AT&T to Verizon back in July of 2024…read more They had a promotion when you sign up as a new customer, you'll get a 65inch TV. I got three lines and internet when I joined Verizon. Let's just say it is now October 5th, 2024, and I still don't have my TV. l've contacted them 4 times in between July- October and each one stated they will put in a form to have a supervisor reach out to me and get his resolved as soon as possible, NO ONE HAS DONE SO. I too have seen that others had the same issues regarding this promotion. Verizon seriously need to make this right and get me my TV or comp off an entire month bill for the headache, the lies they promoted and inconveniences that they have caused me. I'll sit back and see if anyone will contact me and if they make this right, I PROMISE I WILL LEAVE ANOTHER REVIEW STATING THAT THIS SITUATION HAS BEEN RESOLVED AND VERIZON HAS MADE IT RIGHT, UNITL THEN I AM HIGHLY DISAPPOINTED AN I WISH I STILL WAS WITH AT&T.

I would rate them zero if I could. It's not Verizon itself it's the EMPLOYEES HERE AT THIS…read moreLOCATION. Not only do they stand there and do nothing, they do not even attempt to help. RUBEN IS A SAD EXCUSE FOR SOMEONE EMPLOYED. Zero drive to get a job done, or help a customer. I had to come in two days in a row to print a form Verizon required I send In. He LITERALLY told me go figure it out, then said why do I need to help you? Dude should NOT HAVE A JOB. There are driven ppl out there that deserve his position. And his co employee was rude as HELL! Told me I should have a personal printer lmao. What kind of employees are these??? I never seen such shame and poor customer service. I will be contacting BBB and filing a complaint. Keep in mind these are required forms from Verizon's trusted insurance partner but hey "we don't care" is what was said multiple times by all employees at the location except the female. I hope someone up top reviews this, you have 5 employees and not one customer each time I was there. I wonder why? NONE of your employees at this location are eager to sell, please or even enjoy a conversation w a possible customer. Equation for success? I don't think so. I could run that store w 1 employee and we would be pulling ppl in from the streets!!!! Your downtown you guys are lazy!! Yes keep sanitation around but wow have some pride in your work!!!!!!!! CHECK THE AFFIDAVIT ATTACHED.

My husband and I went to the Apple Store in Knox/Henderson around 4:49 PM, over an hour before…read moreclosing, to buy a new iPhone and trade in my old one. The older gentleman helping us was rude and dismissive the entire time. We asked multiple times if we could set up the new phone in-store before trading in the old one, just in case we ran into issues. He kept insisting we "do it at home" because they closed in an hour and backing up the phone would take 30-40 minutes. The third time we asked, he responded in a passive-aggressive tone, "Do you have Wi-Fi at home? Then do it at home." Well, when I got home, I immediately ran into problems exactly like we were worried about. My new phone hadn't been fully transferred yet, so I couldn't receive the verification text needed to access my iCloud. What should've been a simple setup turned into a huge headache and hours of jumping through hoops. A little patience and basic customer service could've avoided all of this. That guy is lucky I didn't catch his name or else I would have name dropped him on this review. Very disappointing experience, especially considering we were purchasing a brand-new phone and case coming close to spending $1,000. I would not recommend this location AT ALL.

Yes this is a busy spot . Once you walk in you are greeted by an Apple staff member. They ask you…read morewhat you're in for and how may they help. I let them know I had an appointment with the Genius Bar. Even though I was late they had no problem working with me. Yes this is a large spot with lots of displays and everything Apple. They fixed my issue, I was so impressed by the stock I opted to buy a watch band. Thank you to all the staff. Thank you Tony for helping choose a watch band

Apple was charging me double the price to replace my water-damaged screen, with no guarantee that…read morethey would be able to retrieve my data. Cellular Geeks fixed it for $100 and also told me if there was water damage, they could fix it. The phone screen glitches a little, but I can look past that. I would go back in the future! The owners are also really nice!

I went yesterday to get a data recovery. They did excellent job and I got the data as well as…read moreexternal drive which I can connect to my Mac and see my old computer data. All in one day. Thanks Sam and Ayaz

This stole location was easy to find. It was well organized, and my wait time was not that bad. It…read morewas plenty of comfortable seating around and people to help. They took care of everything I needed to do.

Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.