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    Best Buy

    2.2 (121 reviews)
    Closed 10:00 am - 9:00 pm

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    $5,000 tv delivered in the back of a pick up truck with zero straps to secure item during shipping.

    Ordered a $5,000 tv, Sonos speaker system for install and delivery. Coordinated with a at home Best Buy consultant and will NEVER buy from Best Buy again. Terrible communication, did not care to address my concerns, waited 6 days for a response after contacting them multiple times. My tv was delivered in the back of a pickup truck with no straps to secure it. Again, $5,000 tv. Missing a mount we ordered. And to top it off the installer could not install Best Buy's products. Best Buy will take your money and leave you high and dry

    Jana B.

    Hey Best Buy: you wonder why Amazon & others are crushing your game? Second Best Buy visit in two days and the employees can't be bothered to get off their rear to help! I was looking for a specific cable and walked up to a help desk. The young man said, 'Oh, they are over by that Apple stuff' & tossed his hand over his shoulder to point out general direction. I am now in the parking lot, ordering it off Amazon.

    They didn't have the item.
    John S.

    So I go to the front customer service desk and explained to a heavy set female manager that I could not find an item, and their website showed that three were available at their location. The manager without checking in the system tells me that they don't have any items in the back. She did go to the isle looking for the item, quickly came back and said that they did not have it. Of course I left without making any business at Best Buy.

    Shows the red light and can hear loud beep with that on video.  Meter isn't even touching the DW here, just the air inside the DW is pos

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    3 years ago

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    1 year ago

    I exchanged a laptop and they kept the exchanged laptop on my credit card!!! So now I'm dealing with getting it OFF!!!

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    5 years ago

    Went there at 8:30 (20:30) and it was already locked up - they need to update their hours

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    3 years ago

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    Elite Appliance - Sub-Zero, Wolf, & Cove experience.

    Elite Appliance

    3.9(151 reviews)
    0.9 miNorth Dallas
    $$

    Our refrigerator was making an odd sound, when I did some research, on YouTube, it said it could be…read morethe coils needed cleaning. I called Elite had some good reviews and I find repair people from Sachse do great work. Willy from Elite came over next day and cleaned the coils but the drain tubes were clogged and had to be replaced. The price was very reasonable. I am telling my friends and neighbors about them now too!

    CUSTOMER SERVICE NONEXISTENT!!!Unfortunately, our experience has been far from satisfactory. We…read morepurchased a complete kitchen package for our remodel. Brian, the salesperson, was aware of our time constraints and assured us that there would be no problem. However, once he received our payment, communication stopped completely. No one seems to know when our appliances will be shipped, let alone when they will arrive. We have been trying to get in touch with the manager (Corey Trent) for over a week, but to no avail. He seems to never be found. How difficult is it to find a manager in a 15,000 sqft showroom?? How do you have the inability to obtain a tracking number for products YOU sell in order to find out when they will be delivered? All we have gotten is the runaround. We now have people on standby, whom we have to continue to pay, because Brian and management can't seem to get it together. This is a total lack of professionalism! We urge you to take your money elsewhere-total lack of work ethic!!

    Photos
    Elite Appliance - Sub-Zero, Wolf, & Cove experience.

    Sub-Zero, Wolf, & Cove experience.

    Elite Appliance - Professional Grade?

    Professional Grade?

    Elite Appliance - Sub-Zero, Wolf, & Cove experience.

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    Sub-Zero, Wolf, & Cove experience.

    Ed Kellum & Son

    Ed Kellum & Son

    3.4(8 reviews)
    2.4 mi

    This was a spectacular transaction from start to finish. Edron took very good care of me. I was…read morerecovering from pneumonia and our fridge went completely out. I spoke with Edron, ordered a new SubZero over the phone in a relatively short process. The fridge was delivered today and installed and is working perfectly. I am still recovering, so this was a great help! Well done, Edron!

    We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because it was available to be installed immediately. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We are planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere when we are ready to make those replacements. Needless to say, we are not happy with the service we received or the condition of the oven. We should have gone to Home Depot or Lowe's instead. Kellum's service has been awful.

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    Ed Kellum & Son

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    Best Buy - appliances - Updated May 2026

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