This place is horrible. I order smart watches from this spot, they have you enter all the information from the trade in watch online during order. I get there to pick up and now they can't see any of that info and can't get the back off the watch. So I have to cancel the order but they can't cancel it because I started the pick up procedure. This is laughable. Now I have to wait an hour to cancel and I have no product. This procedure is seriously flawed. Makes no sense!! read more

So sick and tired of these horrible, useless AI answering machines. Tried to call to get ahold of an employee to ask questions about the TVs offered at this store, as I'm not able to come in. Instead I was met with an AI answering machine who could do nothing but respond with "hmm I'm not sure about that" to ANYTHING I ASKED!! Speak with a manager, hmm not sure. Question about a product, hmm not sure. Requested a call back, hmm not sure. Unfortunately this lame excuse for a business has lost 2 customers. read more

I exchanged a laptop and they kept the exchanged laptop on my credit card!!! So now I'm dealing with getting it OFF!!!

Do not buy the extended geek squad warranty! I just spent almost $1000 on a high-quality Dell laptop and after four months the keyboard started malfunctioning. That's when I found out that geek squad would not touch it even though I bought a three-year extended warranty. Just keep in mind that the geek squad is only for software. They do nothing even for minor hardware repairs. Don't waste your money!!! read more

We checked inventory before we left home and confirmed what we needed was there. A TV. We went in, walked back towards the TVs to look for what we needed and couldn't find it. We went to the service desk?? and were assisted by Brissa. She must've been new. We stood at the desk for 35minutes waiting on her to check this area, and that area, and the other area -- watching her casually walk around and even chat, giggle, and side-eye as she strolled passed us multiple times with no "I'm still looking, i'll be with you as soon as I can". What is even customer service these days??? Her and Adam were literally goo goo ga ga anytime they came near eachother. Please flirt off the clock away from customers. It took us an hour and 3 associates for one transaction which is honestly, not even necessary. 30mins looking for the TV, 30mins to check us out. Aside for that, everything was clean and organized. Multiple associates on the floor. Great inventory. read more

Manager Lisa didn't honor a mistake they made. And the online sign in system is systemically a joke. Definitely my last time shipping at Best Buy. read more

Made the mistake of buying camera equipment here. The unit was defective and when I tried to exchange it they refused on the grounds of "it's not their fault it doesn't work" read more

The service here is always good in my experience. I've been here at least 5 times, and they usually have what I need, for a good price, and plenty of workers to help me find what I need. Bailey the employee who greeted us is stellar! Love his service and attitude! read more

Geek Squad in best buy is the most useless squad. I purchased a Logitech headset that wouldn't pair with my laptop and made an appointment with them, hoping they could assist. However, the technician didn't even make an effort to troubleshoot; he simply said, 'We wouldn't do anything different than what you've already tried.' Ultimately, I exchanged the headset, but I was really disappointed by the lack of support. read more

Ordered a $5,000 tv, Sonos speaker system for install and delivery. Coordinated with a at home Best Buy consultant and will NEVER buy from Best Buy again. Terrible communication, did not care to address my concerns, waited 6 days for a response after contacting them multiple times. My tv was delivered in the back of a pickup truck with no straps to secure it. Again, $5,000 tv. Missing a mount we ordered. And to top it off the installer could not install Best Buy's products. Best Buy will take your money and leave you high and dry read more

Best Buy - $5,000 tv delivered in the back of a pick up truck with zero straps to secure item during shipping. - Appliances Near Me - Farmers Branch, Texas

Best Buy & their MP seller Harrison Fitness Equipment are both untrustworthy and misleading. I purchased an item at the end of August only to find out about the hidden costs/fees. The costs being customs from USA to Canada at a cost of $150+ that included GST & PST= HST that I was already charged from Best Buy to buy the machine. I paid $540. for the fitness machine, taxes and all through Best Buy and then the seller shoves a bill at me mid delivery for the $150+ customs and GST & PST. When finding out that there was no free shipping as Best Buys ad had stated and the MP sellers ad had stated... I did not accept the item so it went back to the seller unopened, untouched, unseen. All within 1 week. It is now mid November and Best Buy and it's MP seller decline to give me my money back and in an e-mail from the CSR claiming that they didn't have enough money in their account to pay me back? Be careful everyone. Free shipping is not always free. Trust is not given it is earned. Best Buy has completely lost mine. Happy shopping out there. Travel well. read more

Bye Bye Bye at Best Buy After waiting 20 minutes at the electronics/TVs, I tried calling the store number listed on Google for the store number. It went to a call center. I explained to the gentleman that I was needing a TV. He asked me to describe what I needed. I said I came to the store because I needed help determining what it was that I needed. I said I needed to see the tv, the display, pixels and weight. He still didn't get it and said I was refusing to allow him to help. I again explained that I wanted help determining the make, model and features of the tv. He said he couldn't help me and hung up. One of the stickers walked by. I asked if I could get some assistance. His reply was were busy and there are a lot of people in the store. There' were 7 on the floor and 8 in line with the front sales clerk and service desk checking people out. I had that much time to walk around the store, looking for someone. I went to the front and asked for a manager and their contact information. A lady (GR - for her privacy) gave me a purple sticky with her first and last name on it. I asked for contact information for the store. She said she can't give her personal information out. I said I wasn't asking for her specific information but for the regional manager's number. A floor sales person finally came over after 44 minutes of waiting. He said he wasn't well versed in the TVs but another associate could - after he finished with tending to processing paperwork for an appliance purchase. The gentleman (D - for privacy) seemed to be running out of steam. I honestly felt bad for the guy. We discussed wall mounts, QLED, pixels and other specs. I asked about several TVs. They had them in boxes in the floor but none hanging on the walls so you can see the actual display. The have product on the floor but no display. The have displays but not the product on the floor. Apart from D, this store's sustainer service sucked. REALLY REALLY SUCKED!!! I'd go to Walmart before I come back to this store again. The lack of customer service by all but one is a good indicator of why this company is in the toilet and close to 5 year low stock prices. I'm giving one star because D Is the only one who saved this review from going to zero! read more

I know it's been very tough for a brick and mortar to compete with Amazon . And this store was better then your online app. I was about to flip out on a return I had not gotten credit for ( not 20-30$) we talking 800$. Ericka , the Latina, glasses who works here saved a customer for Best Buy. Agrees that there was no record of my return , but thank goodness she used some logic and checked the cameras and my story added up instead of sounding like a crazy person. Kudos to Erica thanks again young lady read more

i ordered a few appliances for labor day sale... three weeks later there was "no update" on the delay and i was left waiting on the warehouse to ship the items. when i called multiple times to inquire a status update, i was told "there was no one at the warehouse that anyone could talk to" to get an update. i ordered the exact same appliances from home depot (for the same price- some labor day sale) and got delivery in less than 48 hours. DISAPPOINTED is an understatement. read more

I purchased an unlocked Motorola G Stylus from this store in July. The phone just died at the end of August. I returned the device to the store and was told that since I didn't purchase the extended warranty I would have to send the phone back to Motorola(since the device is still under the manufacturer warranty) I contacted Motorola, sent them the phone only to be told that they could not honor the warranty because the phone was originally a TracFone. Which made no sense because I purchased it UNLOCKED from Best Buy. So I again tried to contact the store this time over the phone. I was told that the store does not take direct calls and that I would have to speak only through the answering service. The representative offered no assistance or justification. I am now stuck with a phone that I cannot use with no refund or replacement read more

Hey Best Buy: you wonder why Amazon & others are crushing your game? Second Best Buy visit in two days and the employees can't be bothered to get off their rear to help! I was looking for a specific cable and walked up to a help desk. The young man said, 'Oh, they are over by that Apple stuff' & tossed his hand over his shoulder to point out general direction. I am now in the parking lot, ordering it off Amazon. read more

Best Buy - Appliances Near Me - Farmers Branch, Texas

A Shout Out to Best Buy's Brissa and Jeremy for outstanding customer service. Even on a busy day, they went the extra mile to make my computer selection and purchase a good experience. read more

I bought 2 modems and neither one worked with Spectrum. First one was about $120.00 Took it back and traded up to the $189.00 modem and Spectrum couldn't see it. I was so tired of messing with it. I just took a modem from Spectrum and the other one is just sitting here. I couldn't get anyone to help me that knew what I needed. I thought I knew but apparently I didn't. read more

Electronics salesman was very rude. I walked up to him at the counter and I said "hello" and his reply was "yeah" while smacking on a snack. I asked him if they had any open box specials for laptops and he sighed, rolled his eyes and seemed uninterested asking "like what do you want". Not what are you using the device for like school, work or gaming. Do you need a heavy processor or a simple on the go PC for browsing the internet. You know basic questions someone in technology would ask. He was rude and I left to take my business elsewhere. read more

So I go to the front customer service desk and explained to a heavy set female manager that I could not find an item, and their website showed that three were available at their location. The manager without checking in the system tells me that they don't have any items in the back. She did go to the isle looking for the item, quickly came back and said that they did not have it. Of course I left without making any business at Best Buy. read more

Best Buy - They didn't have the item. - Appliances Near Me - Farmers Branch, Texas

New dishwasher is live and shocked my husband. Called plumbers back out who installed it and it's grounded but has a live current that shows positive when you touch the dishwasher OR EVEN HOLD IT INSIDE the dishwasher. It's green when safe and no current present (and no beep). a leak caused a complete remodel we picked up DW to have it here on May 3rd for prof plumbers to come install new sink plumbing, garbage disposal and DW all at once. After the install, our faucet was leaking so all turned off until part ordered, received, replaced. Friday my husband fixed faucet and we tried to turn on the DW and actually have a sink and DW for first time since CHRISTmas, it didn't turn on. Thinking maybe not plugged in good he reached under the sink and was knocked down my the touching the plug to make sure it was completely pushed in. It was but it knocked him to his butt. We shut off the breaker AGAIN. Called plumbers back and waited 3 days to get them. it is grounded and all correct but found this live current registering to DW itself and inside it, without touching anything. No other objects or "AIR" in my kitchen makes it turn red and beep except the dw and of course outlets that SHOULD Mack the meter show live current. Called BEST BUY and Juan tells us that we are PASSED the store warranty, it's a manufacturer issue now so call GE and they usually take 2-5 days to come out". we picked it up on May 3rd. By May 22nd, we are passed store warranty. It's the first time ever turned on, shocking my spouse with a live current and only 19 days old... but outside the warranty. Of course GE gets 48 hours to call us back to schedule the repair which they get 2-5 more days for. Until then we have the breaker shut off to kitchen so no one is injured and house doesn't catch on fire. I was worried about 30 day warranties... this is redic ! never again will I purchase from BEST BUY for appliances. Things like this happen... installs don't go as planned. It's NEVER been turned on, shocked my husband, 19 days into this AND passed the warranty. SMH ;(. read more

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A HUGE thank you to Adrian for helping us find the perfect TV. He was a wealth of information and super helpful. He took a lot of time with us to make sure we made the best choice for our needs and budget. Every employee should be like Adrian! Thank you soooooo much! We're very happy with the tv and the amazing customer service! read more

I scheduled a home appointment with the geek squad. I waited all afternoon, but no call and no one showed up. I called to find out what happened with my appointment and was placed on hold for 30 minutes after which I hung up. These people have no regard for their customers. It will be a cold day in hxxx before I walk into one of these stores again. read more

My name is Joseph M Bellino. I purchased a HP laptop computer ($750 on sale for $399) last week at the Lewisville TX Best Buy. AFTER I chose my selection of HP 15inch laptop I pick up a Blue Ray player for $83, not a cheap one. The Blue Ray player did not work so as I passed the Farmers Branch TX Best Buy I tried to return the non- functioning Blue Ray player in so doing Best Buy changed the price of the laptop to $699. I told them to keep the Blue Ray and walked out. Bait & Switch Don't shop at Best Buy read more

Came in with a busted laptop. They wouldn't look at my laptop without an appointment, even though no customers were around. Stated they would have to ship off for 2-3 weeks and "would let me know". No thanks. Went to Richardson Computers and those folks took care of it chop-chop. read more

I would give them a 0 if I could. Bought a tv and went in with questions and the guy didnt even know anything about or acted like he never heard of the brand that they sold me. totally incompetent and the worst part is they just don't care.Will never shop with them again and will probably return the tv. they just laughed when I said I was going to give a bad review. Btw, I went in with a very positive attitude. read more

My husband and I went inside the store to buy a meta-quest. As the system was not set up to try, we asked for help from a salesman. The young man that they sent over to help had no knowledge of the system, and did anything to try and assist us. He simply stood there. I then asked for a manager who himself did not seem interested in my concerns. Here I am trying to spend upwards of 600+ dollars and no one seem to care. I would not recommend this site for anything. I will never go to the store again. read more

Lady by name Dolce at geek squad Gave me an attitude. One of their sales people told me a week ago just sign up to Best Buy total and then bring your computers and they will repair them and will upgrade them. When I showed up with my computers, Dulce told me no you need to go back and make an appointment. Take your computers away. When I asked how to make an appointment, they tried to make a difficult for me like it is extremely difficult to make an appointment and there is no way online that you can do that. read more

In May of 2022 I had my bestest Best Buy shopping experience at this Farmers Branch/Dallas location in Texas and I am glad I took time out from work to get my business completed. Rocio, my sales advisor was very helpful and knowledgeable about all my needs in regards to new phone and service and more. She was recommended to me by an other costumer and I'm glad I was able to make the connection. I have to say that I had better service and a more knowledgeable salesperson at this Best Buy location even about Apple products than going to the Apple Store with all their high tech salespeople in the shopping malls. Now I know where I'm going but my next Apple product :) read more

Best Buy - The damage for today - Appliances Near Me - Farmers Branch, Texas

Horrible customer service. Skip the markup and buy from Amazon. Zero help! Throw out common sense when it comes to this store. Enough said , tired of trying to get help. read more

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Now I know why this Best Buy has such poor ratings from over 100 people. worst customer service and the manager was completely unprofessional, unhelpful, and rude. read more

Ordered curbside pickup at this location because I'm under the weather. At checkout I specified that I needed curbside. I follow all the steps while at the location and I'm waiting patiently. 20 mins past so I go in. There are three men standing by the door doing NOTHING! I ask one man and he asked the other- he basically said he didn't or wasn't working curbside. I go to the pickup area and the item is not even pulled. So in all it took about 25 minutes to pick up a sound bar. Never again. read more

OK this review is for the Best Buy open box/outlet store. If you want to get some open box items, scratch and dent, returns, this is the place to go. I got me a $700 dryer for about $350 off just because of a small dent on the side. It also didn't come with a manual but I downloaded that. I've had the thing for about six months and had no issues with it. The outlet store is only open Wednesday through Sunday but I believe they're open till seven or 8 PM each night. They have washers and dryers, range stove tops, some computers, refrigerators, televisions, all out and open. As far as what you can say you, on washers and dryer's, you could probably save anywhere from $300-$500 or so from buying there. I did notice that a lot of the manufacturer's warranty are not valid because they are open box items, but you can purchase the Best Buy warranty, I did and not sure how good it is but I went ahead and got it. I found this place to be a little better than the Sears outlet just up the street. If you're in the market for a new home appliance or television, I would highly suggest spending 30 or 40 minutes in this place looking around before you buy. A small dent that no one is ever going to see On an appliance can save you $300-$400! read more

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Customer is not at the top of the list, and the atmosphere at the place is stale. Seems as if everyone walks with a chip on there shoulder. Went in for a screen protector, and was told well if it isn't on display we don't have it. I almost wanted to laugh as if he was serious about it. I felt as if he was more interested in his physical appearance as he was walking back and fourth looking at himself on a shinny display. After I figured he wasn't helpful I went to return counter, to see if an item could be located. The gentlemen signaled to me where I needed to go. I didn't see why or what was so hard of him walking me to the location. The time indicated happened not to be where he indicated and needed to go to the back of store where it was located. I will make sure to bring a map and highlighter so I can find stuff on my own. Customer service is they key to bringing in more people. Obviously not the culture here. read more

Best Buy - Appliances Near Me - Farmers Branch, Texas

I went in to pick up an order and to my surprise because of the inadequacy of the customer service representative the order was refunded by mistake and I was not notified. I spoke with several people in the store including customer support. I was in that store 2 and a half hours. I still have not been contacted or offered any type of compensation for their mistake. Totally unacceptable especially after you spend thousands of dollars in their store read more

Most of the staff at this store seem not to care about helping out customers, and they question you about their own corporate processes. I did an upgrade to my phone using bestbuy.com and then I get to the store and they tell me they don't accept my old phone on the upgrade, and that I need to prove to them the website let me select it as an upgrade. This is all on top of having to deal with Geek squad for six weeks on getting a TV replaced. You walk into the store and actually want to do business with them, and they act put out by your presence. I'm giving another location near me one last chance otherwise I will no longer buy anything from bestbuy. read more

I bought a phone, but it didn't come with a charger. I tried to call the store using the local Dallas number but get customer service people in India, so I had to go back to the store where I was told the charger costs extra. When I asked why I wasn't informed of this when I bought the phone, all they said was "sorry". What a worthless store full of worthless employees. read more

I would not recommend anyone to call to see if Best Buy has a product. I called to see if they had any OPEN BOX Bluetooth USB Adapters. A representative checked and, said yes they indeed have one open box adapter. After driving 30 minutes I spoke to around 4 employees who said they couldn't find it. However, they were happy to sell me a brand new (more expensive) one. Goodbye Best Buy, hello Amazon, it was a bit foolish of me to expect that Best Buy would have an item in stock, even after being reassured by the website and a representative. read more

Went there at 8:30 (20:30) and it was already locked up - they need to update their hours

Rudest, most condescending staff I've seen at a major store in quite awhile. We went to the store to buy an appliance. Employee seated with customers barely acknowledged our presence and said he'd be with us "in a minute". Ten minutes later, he was still chatting with his customers. Never called anyone over to help us. A young woman named Dana in Customer Service (that's a joke in itself) was very rude to my mother, who has a bad back. She told Dana she'd have to leave if no one helped us. Dana said "well have a good day then". Pathetic. Spoke to the acting manager before leaving and she made nothing but excuses. "You can see we're quite busy", said the little witch. She suggested we come back another time. Don't worry...we'll never be back. read more