Tyler was amazing. She helped me with all of my questions helped me with adding lines onto my account and went above and beyond. I never had such a good experience at a Verizon store. Thank you, Tyler. read more

Tyler Moss was awesome! She helped me through the whole process and really knew her stuff.I appreciate her patience helping a senior navigate uncharted waters with a smile.Thanks again Tyler! read more

Horrible service, wouldn't even go out of their way to get me a number for service or for another location. They were more concerned about what they were going eat for lunch then help the customers, especially with my problem with FIOS. I was told call customer line for any question I had. I am ready to cancel my service if that's the service I'm going get after 10 yrs of having Fios. I will never go here again read more

They are nice people and have a decent selection. Because I live in Port Richmond Staten if I need to upgrade or get a new I PhoneI would come in here because the apple store is not helpful and very crowded and I don't drive. read more

I would give this place a negative 10000 stars. The staff there is not at all knowledgeable of anything that is going on They are very rude and have no answers to any questions you have. The customer service rep that took care of me Jose Salazar Which I don't think that is his actual last name cause when I asked another agent (cell phone) she gave me another last name The representative Jose took his mask off while speaking directly to me When I asked him to put his mask on while next to me he responded that he was no longer speaking to me and proceeded to ignore me and take care of another customer without finishing with me I asked to speak to his supervisor and he responded to me that there wasn't one . I ended up leaving this location and going to Akron street which was very professional and courteous and cared about my safety with covid I do not recommend anyone to go to this location of unprofessional unsafe staff members read more

Wireless Matrix, Verizon Wireless Authorized Retailer - Front of store - Mobile Phones Near Me - Staten Island, New York

I went in this store and was helped by Alicia. She was amazing. Her customer service was amazing. She was friendly and knowledgeable. She took her time and made me extremely happy I switched to Verizon read more

I was desperate to locate a Verizon store that wasn't one of the 100 Verizon closed. It's difficult if not impossible to get the help you need from Verizon. Out of nowhere, my phone required a password. I was locked out so when i called the Forest Avenue location, i was so happy to hear Sean and Joe say come on in and we'll get you the help you need. They both went above and beyond to help me try to fix the issue. In the end, after an hour of trying, I needed to purchase a new phone. Sean found a better deal than my current plan and saved me money in the process. I highly recommend this store to anyone who has Verizon. Sean and Joe restored my faith in customer support from the monster that is Verizon. read more

Zero stars, very rude staff. If you ask to speak to the owner, they tell you he's on vacation and don't know when he is returning. Never dealt with Ruder people than what I did at this place. The woman working there Alicia is as aggressive as they come and completely out of line with customers. I was told the owner Niko knows about her behavior and doesn't care. Verizon corporate hopefully feels otherwise .. don't go to this location. read more

Excellent customer service. Sales Rep Alicia helped me with my purchases of an iPad and iPhone and she certainly knew her stuff. She was vey accommodating and made my experience there very pleasant. Alicia answered all my questions (sometimes same question more than once!) patiently and clearly. I will always return to this location because of the great service I received. read more

If I could give more stars to this review I would!! I had the pleasure of being in this Verizon Authorized Retailer today to have my phone fixed. I ALWAYS have been completely satisfied with the sales help in this store especially Sean Ryan Hogan. Sean helped me so much today - as he has always done in the past. He is knowledgeable, kind and so very patient. He always goes "the extra mile" to make sure that the customer is satisfied before they leave the store. I highly recommend that if you are needing any help regarding Verizon that you stop in the store and ask for Sean and you too will be a satisfied customer. read more

Great customer service. They accept Fios equipment returns and they made it painless to do so.