Askin sold me my velotric electric bike. I wanted a bike for fitness and leisure. His…read morerecommendation was spot on and I love my bike. Got it on sale for 1300 then bought all the bells and whistles to go along with it. Asking never charges me extra to fill up my tire or when I ask him to look at my chain or any small question I just stop by and he makes himself available. Most recently I had to troubleshoot why my bike stopped working and Askin took it through all the the troubleshooting through the warranty and didnt even charge me for all the time he spent to check whether it was my display or lithium batter. What I mean is , the shop is very fair. Maybe you pay a bit more for a bike or parts but you get access to an expert who's willing to take the time to coach you through bike ownership. I found this very helpful. He keeps pretty standard hours with the occasional weekday or weekend day off. Anything I've asked about he researches and gets back to me so his follow up and follow through are on point. Ive been eyeing electric scooters and will probably go through him again because I dont want to feel on my own for the maintenance etc.

Awesome and very professional shop! They are very knowledgeable with electric scooters and the…read moremechanical aspect of it. Got a new lithium ion battery with the best safety protocols! High-quality service!

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

My older (decade-plus) bike needed work. The twist shifter clicked angrily, and when it displayed…read morefirst gear, it was actually in third gear, and I couldn't reach the highest gears at all, as well as having a very loose back brake. The shop I'd been going to for years had closed up, so I had to head to Bay Ridge Bicycles, which was 20 blocks further away. Tiny storefront place, with bikes for rent chained up outside and a guy sitting on a tall, upturned white bucket, wielding a compresses air hose for anyone who asked. I wasn't sure how to go about talking to someone as the shop was PACKED with bikes. On the floor. Hanging from racks on the walls. Hanging from the ceiling overhead. A bit over a yard to pass between the bike wheels and the counter. One has to flatten out to let a bike pass. After a couple of moments, a man stepped out to ask what I needed. I explained, and he took the bike in, gave me a card and pickup tag, told me to come back the same time the next day. And if it gets done early, they will call. The next morning, I got a call. It's ready to go. At the shop, the bike looked almost new. Breaks felt tight. I happily paid for the work. Then came the test ride and finding out just how much of a neighborhood place this truly is. I took off, happy. But the gear shifter was still off. I could get to all the gears now. But "1" was still third gear. Blank spaces for first and second gear. I figured, yes, it's cosmetic, but... Let's have them take a look at it. They had said to come back if anything was wrong. "Fifteen minutes," I was told. I saw all sorts of folks getting tires filled, kids with a parent, adults decked out in fancy gear, a gent who was buying a bike to go off-road and ride to work in the city. And then the greeter came out--the mechanic needed to show me something. The gear shifter was broken. Period. It would click and show the wrong numbers because something inside had snapped. I could get a new one, 10% off, as part of my tune-up. "Fifteen minutes." That stretched longer. And longer until I went in. They had tried every twist shifter they had in stock, and none worked properly, so he upgraded me to a much nicer thumb shifter setup at the same cost. Cool, I had wondered about that. Presto. After that, I took it out, playing around with the new shifter. Beautiful. Except it wouldn't engage first gear. I'm thinking easy adjustment, and circled the block and came back. "No problem," I hear. But this time, the greeter didn't take the bike in. The mechanic came out and rode it first to one end of the block. Then the next, where he dismounted and started working on the derailer. Frowning, he came back and took the bike back into the shop. All this while a steady stream of what seemed like regulars came to fill their tires and stop into the shop to chat and swap stories. My bike came back not long after, and it shifted perfectly. No annoyance or hint of upset at my repeated returns. Only dedication until my bike worked. This is truly a neighborhood gem, where people honestly give a damn, and everyone who goes in leaves satisfied. Least I did. Cudos.

I took my bike, which had been sitting outside for 7 years and was in really bad shape, to them for…read morean overhaul. In two days, they repaired it and it's like new. I couldn't be happier with their professionalism or service. I never expected to get my bike back in such great shape. And the price was extremely reasonable.. highly recommended!

The staff at Urban Cyclery is nothing short than exceptional. I stopped after a recent trip to my…read morefirst ever cardiologist appointment at age 52; extra weight on and a former daily cyclist, NYC bike messenger in the 1980s, I'm a lifetime fanatic who realized that he needed to get back on track. I was curious about e-bikes, and Ossie the most excellent friendly mechanic I've dealt with, helped me with my decision with a test drive in the rolling hills of Maplewood! I had such an amazing ride, it re-sparked my passion for cycling, after that ride I bought in 2 of my bikes for work there and they are both riding fantastic, the work they do, helpful advice, friendly warm demeanor, all ushered in a new era of my cycling that I now have passed down to my son, we go on rides every other day, and his enthusiasm has created an even stronger bond. I am so grateful for these guys at Urban Cyclery, they are a real asset to the community.

I'm fairly new to the area but I do a ton of exploring on my e-bike. This shop is very close to me…read moreand wanted to have a go to mechanic for the bike and I must say that Ozzy and staff are amazing! I brought in my Lectric bike for some repairs and routine maintenance and they did not disappoint whatsoever! I just purchased another e-bike and will be bringing it to them as well. You guys do great work!

Always start the season taking my bike out the garage and taking it to get air at this shop. Owner…read morealways pumps my tires up for free and anytime i need a new tube i always come back here. Fast and friendly service. Had my bike going on 10 years.

I went to Rich to see if he could change a tire on my grandson's bike. He didn't carry that special…read moresize tire but recommended Amazon, so we ordered 2 tires & tubes.As soon as they arrived we brought the bike over & two hours later it was done. Excellent service again

Took my bike in just for the tube to be replaced. Was immediately quoted a very affordable price…read moreand told me to come back in half an hour. After half an hour I came back and the technician told me the tire needed to be replaced. However, he put one on for FREE since he had some lying around. I've gone to multiple bike shops around Brooklyn and no other bike shop I've been to has been so reliable, affordable, and efficient. Along with that, it is a beautiful shop that I look forward to visiting when I can.

This had always been my #1 bicycle shop in North Brooklyn- (I've been coming here since 2010 for…read moreany and all of my bicycle needs)- unfortunately after coming here this last Sat (5.9.26) the individual that I was dealing with was so rude for zero reason that even after leaving my bicycle there, I decided there's just no way I can support that kind of customer service, returned and took it to another place in the neighborhood where the staff were down to earth w/reasonable custom service demeanors (I'm not asking people to make me a coffee or anything- just be a decent person and not an unnecessary jerk). It's sad and unfortunate because I like to continue supporting business that I've had longstanding report with but as someone who worked in the nyc service industry for years- I also can't condone inappropriately rude customer service that comes from nowhere. To the owners/managers who are reading this- I am sorry to inform you that the attitude of your workers do in fact translate into business being lost (I will be living in this neighborhood for a while and am an avid cyclist who visits bicycle shops regularly for my needs throughout the year, and there are plenty of other establishments that understand unwanted pretension is not smart customer service (is it ever really warranted lol) & that you can take your business to any number of them as opposed to dealing with mis directed attitude.